State: Texas City: Sugar Land Product: Comcast Internet Service Clear all filters (3 of 763 reviews match)
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Comcast in Sugar Land, Texas - FASTER SPEEDS ON dsl

1.6
Details
It took me 5 minutes to write this review because of the speed of Comcast. They crash. We have periods without service. And it costs me hundreds of dollars in employees' lost time waiting for the screen to come up. I can't wait for Googles' new internet service. Can't wait to dump the monopoly in my area for internet service. They can't be made to pay for lost service because they only reimburse for lost service not their painfully slow service. DO NOT SIGN UP FOR COMCAST. DO NOT SIGN UP FOR COMCAST! DO NOT SIGN UP FOR COMCAST !!! DO NOT SIGN UP!!
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Review
#875388 Review #875388 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Loss
$500
Tags
  • unreliable companies

Comcast in Sugar Land, Texas - Customer Service

I have to agree with those who say when Comcast internet works and cable works, it works. However, should anything go wrong, then Lord help us all! Their customer service people say the exact same thing, it does not appear that they even check anything on your account, as they ask you the details of your account! Then the 2 hour appt window? oh come on! They have never made the 2 hour appt window, and I'm always getting a $20 credit on my account, however, my bill goes up $40 or $10 or $20 for no reason, then I have to call and argue that. WHY OH WHY CAN'T THEY LEAVE THE MONTHLY PRICES ALONE AND GIVE US GOOD, NOT EVEN GREAT, BUT GOOD CUSTOMER SERVICE?
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1 comment
Anonymous
#1024227

I have experienced multiple situations like the one you just stated. Ugh!

Review
#688467 Review #688467 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Service
  • Representatives are friendly
Cons
  • Not dependable with 2 hour window
  • Bad customer service
Reason of review
Pricing issue
Preferred solution
start giving customer service that Comcast's clients are happy with! Be on time during the 2 hour window!!! and not give excuses!

Comcast in Sugar Land, Texas - Excessive Billing

I moved to Sugar Land Texas on 1 july and asked for internet on 3 rd july to rented house pick modem from service center but it does not work due to cable connection hence waited for 1 week for technician.The service start after 10th the service promised was of $44 ,i got call from comcast to pay $170 and no one is listening they want illegal bill and i have not received any billI moved to Sugar Land Texas on 1 july and asked for internet on 3 rd july to rented house pick modem from service center but it does not work due to cable connection hence waited for 1 week for technician.The service start after 10th the service promised was of $44 ,i got call from comcast to pay $170 and no one is listening they want illegal bill and i have not received any bill
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Review
#520222 Review #520222 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$120