State: Texas City: Spring Product: Comcast Internet Service Clear all filters (3 of 763 reviews match)
filters
State:
City:
Product:

Comcast in Spring, Texas - Unless you hate yourself do not use this service

1.0
Details
in the last week I have had 2 business days with no internet or phones seperate incidences I have had 4 within the last few months. Their business customer service reps are trained to give you the run around and will not escalate your concerns. I have resorted to a complaint with the fcc I will have to fight to get released from this contract the penalty is 75% of your unused contract In 23 years I have had 4 providers and Comcast is by far the worst, not just because they have outages but also because the way they treat you and their staff training on how to try and get rid of you There is no place on their business web site to email a complaint The supposed supervisor I got on the phone after a 30 minute wait told me not to talk & hung up on me when I asked hime to send me an email of the procedure to be let out of the contract. I feel sorry for anyone that works for comcast I have comcast intenet at my home & it is just as bad
View full review
Review
#705961 Review #705961 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Are Liars!

2.0
Details
The PlayStation Store is updated with new content every Tuesday. On this Tuesday, December 2, 2014, I downloaded a lot of content (about 20-25 gigs, other game updates included) on two PlayStation 4s, in a 4-5 hour span. About half an hour or so later, my Internet went down. No big deal, it'll be back up in less than 30 minutes I thought. An hour later, then 2 hours later, my Internet was still down so I called Comcast. I got an automated message saying there was an outage in my area. OK, I'll just go to bed and it'll be back up tomorrow. It was back up the next day but was intermittent. Pages were loading really slow and would time out a lot. Couldn't even get on the PlayStation Network. Evening rolls along, still intermittent. Night, same thing. Ended up calling them again but this time spoke to a live person (from India) to setup an appointment. It was set for next Wednesday, December 10, 2014. Before hanging up, I had to ask (even though I know they would say no even if they were, and I certainly think they were) if they were throttling my connection. Unsurprisingly, she said no... The next day my Internet is fine. Didn't cancel my appointment yet because I wanted to see if it would stay that way or not. Fast forward to today, Tuesday, December 9, 2014; I called in to cancel my appointment but the automated machine said I have none. Puzzled, as I never called in to cancel until today, wanted to speak to a live person to be sure. I asked if I have an appointment for tomorrow (Wednesday, December 10, 2014) to which she (also from India) said no. She also said I have no appointments at all. I told her I was supposed to have one on said date and just called in to cancel. I asked her how could my appointment not show up when I set one up last week and was given a confirmation number. She then tells me there is currently an outage in my area (yeah, right... everything is fine here) and that it erases all scheduled appointments (lmao! wow...). Conversation ended there. For them to cancel my appointment without notice and having their agents feed me obvious BS tells me they indeed throttled my connection...
View full review
Review
#567489 Review #567489 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Internet
Reason of review
Poor customer service
Tags
  • liars

Comcast in Spring, Texas - Phone/internet never work. They won't fix it.

In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded. They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed. Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail. The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.
View full review
Review
#129241 Review #129241 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$300