State: Texas City: League City Product: Comcast Internet Service Clear all filters (1 of 763 reviews match)
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Comcast---Bait and Switch

I spent roughly 20 minutes on-line upgrading my cable and internet to include phone service. I made it through the entire process and received a final price (w/Install) of $79 the 1st bill and 24.99 each month from there on out+ taxes and fees. Once I finished and agreed to the pricing and conditions along with scheduling the set up the on-line chat screen came up. After approximately 40 minutes of going through the switching of my phone # etc.. I get a response from the onsite representative that the 1st bill would be $179. I told her that was not correct and I was quote $79. The online representative pulled $29 off and said I could split the bill in 2 payments. I just spend an 1.5 hours to be bait and switched. Unbelievable from a company whom I have been with over 15 years. Why would I switch from the phone service I have now to pay for this type of service that will take me a year to recoup the set-up fees. Answer: I wouldn't and I didn't. Now I have to reconsider my cable and internet.
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2 comments
Anonymous
#171193

You are probably better off with your " real " phone company than dealing with Comcast for " VOIP " phone service on their cable system. I tried it for 2 weeks and it became such a headache I went back to the traditional phone company I have always had.

With me, it wasn't a money issue but rather a quality and integrity issue.

Another interesting point, when I made the switch to Comcast ( at least temporairily ) I get all kinds of phone calls as if I had moved which I did not. Is Comcast selling new subscribers name address and comcast phone numbers to others ?

Anonymous
#170938

THAT'S why Comcast is called a CABLE company, THEY can over charge you for services & phone service that they buy from THE phone company ! Nothing changes on your phone & how it works, when something doesn't work they blame the phone company, & they will tell the extra charges are being passed on from the phone company!

YOU LOSE !! LOL A.G.Bell

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Comcast Internet Service