State: Texas City: Houston Product: Comcast Internet Service Clear all filters (17 of 763 reviews match)
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Comcast Internet Service Review

2.7
Details
Internet has been down for over a week. we scheduled service calls 3 times. No show, no call. Service is still down but they told me 5 times it was fixed or would be fixed.
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Review
#673286 Review #673286 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

1.0
Details
It SUCKS !!!! HAVE BASICALLY BEEN DOWN FOR 2 WEEKS ON INTERNET AND PHONE AND WEEK ON AND OFF WITH CABLE 3 SERVICE PEOPLE AND SUPERVISOR NEW MODEM NEW BOX ON POWER LINE BUT STILL NO RESOLUTION CALLING SUCKS AS THEY START ALL OVER WITH RESET MODEM ETC DONE DONE DONE!!!!!
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Review
#647958 Review #647958 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review from Houston, Texas

Ok. I have a moving story for everyone. As you may know I moved out of my office in February. We have been with #Comcast for a while now and I figured moving my phone and internet a few blocks away would be the least of my worries...well, not with #Comcast. First my phone line did not work for two weeks after moving. Then, once connected, I realized that #Comcast had assigned me a new number out of the blue. Just because, without my request, my #business number of 15 years plus was changed by #Comcast. Now, for those of you who run a business you know how important it is to keep a number that clients and vendors associate with your brand. This is why I predominantly displayed it on my business letterhead, cards, email, and website. You would think a company like #Comcast would know the correct way to help a business with their move. Specially since I pay a nice premium for a business account. So far not so good right? Except, it gets worse. The first #costumerservice agent I dealt with told me he would put in a work request to fix the phone number issue. Three weeks later nothing from #Comcast , no follow through, no follow up and no fixes. Meanwhile my client based is having a hard time getting a hold of me and my vendors are getting frustrated. I called again only to find out that the previous agent had completely ignored my problem; neglecting even to submit a work request. After attempting to explain my situation to 3 different reps in three different departments I finally get someone that actually cares. She puts me in touch with a manager who has a brilliant solution to my problem...call AT&T and reopen an account with them so that I can have my number back. What? I have not worked with AT&T for over 5 years? Ok strange but I take care of it right away. Then another Comcast agent emails me and tells me that I also need to call AT&T and ask for my records from 5 years ago. At the same time AT&T calls me back to tell me they don't have my number, which made perfect sense to begin with. Hmmm, time to call #Comcast again. Again three different costumer service agents and my story three different times like a broken record. By now I am so upset I want my contract canceled and a refund for months of a phone line I could not use. This is when a manager laughs in my face but politely tells me I have to pay the remainder of my contract to get out of it. No matter how much I tried to give "Matt" a chance to assume the responsibility of Comcast's costly #mistake he would give the story some #spin and then turn around the facts so as to make me responsible for their mistake. Many times did I repeat "but I did not request a new number" and many times he replied "you had 30 days to fix it." This would be the equivalent of me slapping a perfect stranger then condescendingly telling him he made me do it. A #BULLY move by all accounts. I will not even go into detail about the #disrespect from another agent completely refusing to escalate the issue. I am at a loss for words or ideas. Please help correct this company's #policy of #disregard for their clients, and lack of accountability for their errors. Pass this along if you have been #bullied by #Comcast. Thank you for your time.
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1 comment
Anonymous
#985624

Costumer? Predominantly?

Review
#618439 Review #618439 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Internet Service Review from Houston, Texas

1.9
Details
Comcast missrepresents them self when they advertise Comcast Business. There is no such company or even a separate division. I contacted what I thought was Comcast Business to install High Speed internet for backing up data for my business in my downtown condo however I was specific that they could not piggy back the same cable serving my Comcast TV service and I was told they would not. Well three Techs later I had to cancel the order because I was told by each Tech that's how it done. So in the end I feel I was lied to about the Business side being different from the typical TV Cable Group and also I feel I was lied to about serving the Internet from a separate cable.
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Review
#617899 Review #617899 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast in Houston, Texas - THE WORST EVER

3.0
Details
July 10th, 2014 8:35 AM Called in for service Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, customer service assured me she would send 2. July 19th Subcontractor shows up. Quickly *** the TIVO; states he doesn’t know how to deal with that, tell us we need to reschedule, he has no cable cards. Call “customer service”, unapologetic, heavy accented lady tells me there are no Saturday appointments – ever. I get frustrated with the language barrier as well as…of COURSE there are Saturday appointments…this WAS a Saturday appointment! Ask for supervisor. Another unapologetic, heavy accented lady says she’ll reschedule us for 2 weeks, Saturday. Fine. Annoyed. But Fine. August 2nd (2 weeks later) Wake up realizing we never got a confirmation call the day before… wait a bit – then call to confirm. Unapologetic, heavy accented “customer service” lady sys we have no appointment. We’ll have to reschedule. Nope, these people are terrible. Highly annoyed. August 4th (nearly a month later) Go into Comcast Store for 1 last time to beg Comcast for service. Nice, seemingly knowledgeable lady reviews the issues we’ve had so far. I ask for a clean slate, new order, from the beginning. Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, she assigned me 2, handed them to me, so I would have them when technician shows up. Made new appointment for 3 weeks out – but improved upon that date moving me up to Aug 16th. Better Customer Service leads me to be a little more confident time. Wrong. August 16th, (5 weeks after initially ordering service) Had a confirmation call yesterday – thinking we’re all on track. For morning appointment. Wait around till 11 to call in and check status. I am assured that the tech is coming, just running late – be there by 1:30. Wrong. Call again. He’s later – will be there by 4:30… Aggravated – but I wait some more…On my day off. Been sitting home All Day, WAITING on my DAY OFF. Call again at 4:30 – He’ll be there by 6… at 5:45 unapologetic, heavy accented lady calls me to tell me …they’ll need to reschedule!!!!!!! At this point – I am beyond offended. How disrespectful to ask me to wait in my house all day, fearing that if I leave just up to the corner store, I’ll miss the guy…This is beyond unacceptable and on top of losing the 2 years’ worth of triple play at $159 per month, you have likely lost a customer forever. For the taste of poor customer service lasts long after the sweet taste of pricing or anything else for that matter, is forgotten. Pathetic and a complete disgrace.
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Review
#527362 Review #527362 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Take accountability for scheduling and customer service. Subcontractors are costing you. Either that, or go to ***

Comcast in Houston, Texas - You've got to be kidding me!

I was a Comcast customer for business internet since 2005 in California. We moved to Texas and that's when it all went to *** in a hand basket. Since 10/12/2012 we have had outages just about every month with major outages for the past 3 months. Our monthly bill is approximately 150.00. I got tired of all of the down time and loosing money because of it and the absolute lies that tech support told me that I decided to cancel my services. Now they tell me after 8 years as a client, I now owe a disconnect fee of 2,138.00. You've got to be kidding me. My advice to everyone out there is to stay as far away from Comcast as you can.
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Review
#449203 Review #449203 is a subjective opinion of poster.
Service
Comcast Internet Service
Tags
  • horrile service
  • lose money

Comcast in Houston, Texas - Very very very poor service and all lies

Service was scheduled to be turn on 5/4/13 between the hours of 8am and 10am the Comcast rep came out and installed the svc with no communication on nothing he was doing. He did a great job a with leaving big mess in every room, leaving loose wires all over the place running across bedroom floors making it dangerous for my 1 and 4 year old daughter to fall and hurt themselves. He also left loose wires outside where the neighborhood kids can trip and fall if they came in our yard. Rep also has wires running in our neighbors yard as well without their knowledge. He left without explaining internet, remote,etc. After rep left, we talked to 6 supv PROMISING they would get someone back out here same day so we caoulf pay our mortgage online before the deadline which would result in 150.00 late fees, Comcast said not to worry amd assured us a rep would come back out here that same day so that we could pay our bills. As of 5/5/13 @ 11:30, we are still waiting on that tech to show up with no explaination as to why he/she hasnt come out. PLEASE CONTACT US! Carlos Sampson 713-306-4658
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Review
#405848 Review #405848 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Houston, Texas - Disregarding written price agreement

On March 14,2013 I received my bill from Comcast and it had almost doubled so I called customer service and told them I wanted to cancel. The CS rep said they would upgrade my package and internet service for about $90. I said ok and two hours later I received a confirmation e-mail with the agreed price. Next month I got the same high bill that I complained about. I ended up taking a copy of my e-mail to the comcast office and basically was told they would not honor the price I was promised but would give me another price that wasn't even as good as I had then. They told me this in a message left on my phone and then without me agreeing to the new package deal which was worse than I had, they downgraded my package and charge me $30 for breaking my contract and gave me a lot worse package for more money than I had before I called them. They refused to honor a written agreement between me (a Customer ) and them.
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Review
#403079 Review #403079 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Houston, Texas - Continual Outages -

Comcast, in the Galleria area of Houston has outages almost every time it rains. The outages last for hours even entire days. They are making no attempt to repair the problem, just handle it slowly each time there is a significant rain. Tried to discuss with the billing group and the technical group the issue and the fact that I am not happy paying for a service they are not providing. After throwing every road block imaginable in front of me...and when I finally demand to speak with a supervisor, I have been kept on hold so long (over 30 minutes on this call...and then she, Carol (made up name) said she is the wrong department and will send me to another...and so far...15 minutes waiting here) that I have never been able to have a discussion with them. They need to lose their franchise as they clearly are unable to provide service to any reasonable degree. I could not stay in business if I treated my customers they way they treat us. They also need to stop advertising about their service versus their competition as it is an outright lie.
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Review
#415326 Review #415326 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500

My 2 overcharged bills for internet with Comcast

Account Number 8777 70 317 0234226 My bill with Comcast for internet service was the same for many years: 43.66. Suddenly on their October 4 bill Comcast charged me 72.00 for as they say "Self Install Kit" which I never needed or received and they started to charge me $7.00 for "modem lease fee". I never agreed to any lease fee and I have my modem for many years from the company which was before Comcast took over. I canceled my services with Comcast after that. They turned off my internet service on November 9. I don't give my business to corporations who STEAL money from their customers. And Comcast was STEALING from me via automating payments using my Discovery card. Services for Comcast September 3, 2012 and for many years before that were charged on my Discover card for $43.66 monthly. Services for Comcast October 4, 2012: Charged: $72.00 Overcharged: $72-$43.66=$28.45 Services for Comcast November 3, 2012: Charged: $55.65 I canceled my service on November 9 and they charged me for 6 days $55.65? My monthly bill is $43.66:30days=$1.455 per day and for 6 days it will be $8.73. So for November they needed to charge me $8.73. They owe me for November : 55.65-8.43=$46.92. Credit was given by Comcast $ $22.83 (which was never received). Comcast owes me for October 2012 $28.45 and for November 2012 $46.92 in total: $75.37
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4 comments
evestrin
#582293

Yes, I been talking to Comcast a lot and writing to them, but they would not refund my money...they only saying, that their prices went up

Anonymous
#582240

sounds like a data entry error...before this "charge" appeared, did you contact Comcast to make any changes to your service?

The account databases are pretty difficult to read and most of the reps barely know how to type so it could have been a mistake where they clicked the wrong thing and you got a charge. It happens...I used to work for Comcast...they aren't trying to scam you -- you just got a rep that wasn't too bright.

Anonymous
#580991

I did complain to to my state board of Public utilities, but they wrote to me "The Public Utility Commission has no authority over complaints against Internet Service Providers, Wireless Phones, and Cable/Dish TV Services".

We, 99% have no place to go. Corporations take as much our hard earned money as they desire. :cry

Anonymous
#580894

Complain thru your state board of public utilities. I did and got a $100 credit which was way over the amount they owed me.

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Review
#364984 Review #364984 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$75