Seller: Comcast State: Texas Product: Comcast Internet Service Clear all filters (0 of 763 reviews match)
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Comcast Internet Service Review from Dallas, Texas

1.6
Details
I'm forced to use Comcast since it is the only company that provides Internet where I live in Shreveport, and it has been awful. Almost every night, I lose Internet connection and have to reset my modem/router. At least twice a month there are "technical problems" and the internet won't be back on for another day or two. If I'm paying for this every month, and at the price I'm paying, it's ridiculous that there are this many problems with it, not to mention the customer service is complete ***.
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Review
#896215 Review #896215 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Sugar Land, Texas - FASTER SPEEDS ON dsl

1.6
Details
It took me 5 minutes to write this review because of the speed of Comcast. They crash. We have periods without service. And it costs me hundreds of dollars in employees' lost time waiting for the screen to come up. I can't wait for Googles' new internet service. Can't wait to dump the monopoly in my area for internet service. They can't be made to pay for lost service because they only reimburse for lost service not their painfully slow service. DO NOT SIGN UP FOR COMCAST. DO NOT SIGN UP FOR COMCAST! DO NOT SIGN UP FOR COMCAST !!! DO NOT SIGN UP!!
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Review
#875388 Review #875388 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
Loss
$500
Tags
  • unreliable companies

Comcast Internet Service Review from Dallas, Texas

3.0
Details
This is ridiculous were paying for reliable service. So when im taking a timed test for college i should not have to worry about the internet failing on me but that is not the case. The internet decides to fail in the middle of a timed test (50min 50question). When i call to find out how long the Internet will be out the service provider lets me know it will be out for additional 4 hours. This is unacceptable and is destroying very important things that can not be replaced. Which includes grades for test for college classes that i do not see comcast helping me pay for.
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Review
#853580 Review #853580 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective

Comcast in Spring, Texas - Unless you hate yourself do not use this service

1.0
Details
in the last week I have had 2 business days with no internet or phones seperate incidences I have had 4 within the last few months. Their business customer service reps are trained to give you the run around and will not escalate your concerns. I have resorted to a complaint with the fcc I will have to fight to get released from this contract the penalty is 75% of your unused contract In 23 years I have had 4 providers and Comcast is by far the worst, not just because they have outages but also because the way they treat you and their staff training on how to try and get rid of you There is no place on their business web site to email a complaint The supposed supervisor I got on the phone after a 30 minute wait told me not to talk & hung up on me when I asked hime to send me an email of the procedure to be let out of the contract. I feel sorry for anyone that works for comcast I have comcast intenet at my home & it is just as bad
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Review
#705961 Review #705961 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Sugar Land, Texas - Customer Service

I have to agree with those who say when Comcast internet works and cable works, it works. However, should anything go wrong, then Lord help us all! Their customer service people say the exact same thing, it does not appear that they even check anything on your account, as they ask you the details of your account! Then the 2 hour appt window? oh come on! They have never made the 2 hour appt window, and I'm always getting a $20 credit on my account, however, my bill goes up $40 or $10 or $20 for no reason, then I have to call and argue that. WHY OH WHY CAN'T THEY LEAVE THE MONTHLY PRICES ALONE AND GIVE US GOOD, NOT EVEN GREAT, BUT GOOD CUSTOMER SERVICE?
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1 comment
Anonymous
#1024227

I have experienced multiple situations like the one you just stated. Ugh!

Review
#688467 Review #688467 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Service
  • Representatives are friendly
Cons
  • Not dependable with 2 hour window
  • Bad customer service
Reason of review
Pricing issue
Preferred solution
start giving customer service that Comcast's clients are happy with! Be on time during the 2 hour window!!! and not give excuses!

Comcast Internet Service Review

2.7
Details
Internet has been down for over a week. we scheduled service calls 3 times. No show, no call. Service is still down but they told me 5 times it was fixed or would be fixed.
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Review
#673286 Review #673286 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

1.0
Details
It SUCKS !!!! HAVE BASICALLY BEEN DOWN FOR 2 WEEKS ON INTERNET AND PHONE AND WEEK ON AND OFF WITH CABLE 3 SERVICE PEOPLE AND SUPERVISOR NEW MODEM NEW BOX ON POWER LINE BUT STILL NO RESOLUTION CALLING SUCKS AS THEY START ALL OVER WITH RESET MODEM ETC DONE DONE DONE!!!!!
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Review
#647958 Review #647958 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review from Irving, Texas

1.1
Details
The company is the worst just trying you steal your money in every way possible fees for everything not only that but we pay over 150 a month for Internet and basic cable like 50 channels and my internet never works I always have to call so they can troubleshoot really oh by the way they charge me a fee a month for the *** non functional equipment they provide outages in my area all the time they tell me my internet will start working in a couple of days really!!! Go to another company save your money and time!!!
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1 comment
tgwats
#991440

Welcome to the wonderful world of Cable TV

Review
#641431 Review #641431 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review from Houston, Texas

Ok. I have a moving story for everyone. As you may know I moved out of my office in February. We have been with #Comcast for a while now and I figured moving my phone and internet a few blocks away would be the least of my worries...well, not with #Comcast. First my phone line did not work for two weeks after moving. Then, once connected, I realized that #Comcast had assigned me a new number out of the blue. Just because, without my request, my #business number of 15 years plus was changed by #Comcast. Now, for those of you who run a business you know how important it is to keep a number that clients and vendors associate with your brand. This is why I predominantly displayed it on my business letterhead, cards, email, and website. You would think a company like #Comcast would know the correct way to help a business with their move. Specially since I pay a nice premium for a business account. So far not so good right? Except, it gets worse. The first #costumerservice agent I dealt with told me he would put in a work request to fix the phone number issue. Three weeks later nothing from #Comcast , no follow through, no follow up and no fixes. Meanwhile my client based is having a hard time getting a hold of me and my vendors are getting frustrated. I called again only to find out that the previous agent had completely ignored my problem; neglecting even to submit a work request. After attempting to explain my situation to 3 different reps in three different departments I finally get someone that actually cares. She puts me in touch with a manager who has a brilliant solution to my problem...call AT&T and reopen an account with them so that I can have my number back. What? I have not worked with AT&T for over 5 years? Ok strange but I take care of it right away. Then another Comcast agent emails me and tells me that I also need to call AT&T and ask for my records from 5 years ago. At the same time AT&T calls me back to tell me they don't have my number, which made perfect sense to begin with. Hmmm, time to call #Comcast again. Again three different costumer service agents and my story three different times like a broken record. By now I am so upset I want my contract canceled and a refund for months of a phone line I could not use. This is when a manager laughs in my face but politely tells me I have to pay the remainder of my contract to get out of it. No matter how much I tried to give "Matt" a chance to assume the responsibility of Comcast's costly #mistake he would give the story some #spin and then turn around the facts so as to make me responsible for their mistake. Many times did I repeat "but I did not request a new number" and many times he replied "you had 30 days to fix it." This would be the equivalent of me slapping a perfect stranger then condescendingly telling him he made me do it. A #BULLY move by all accounts. I will not even go into detail about the #disrespect from another agent completely refusing to escalate the issue. I am at a loss for words or ideas. Please help correct this company's #policy of #disregard for their clients, and lack of accountability for their errors. Pass this along if you have been #bullied by #Comcast. Thank you for your time.
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1 comment
Anonymous
#985624

Costumer? Predominantly?

Review
#618439 Review #618439 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Internet Service Review from Houston, Texas

1.9
Details
Comcast missrepresents them self when they advertise Comcast Business. There is no such company or even a separate division. I contacted what I thought was Comcast Business to install High Speed internet for backing up data for my business in my downtown condo however I was specific that they could not piggy back the same cable serving my Comcast TV service and I was told they would not. Well three Techs later I had to cancel the order because I was told by each Tech that's how it done. So in the end I feel I was lied to about the Business side being different from the typical TV Cable Group and also I feel I was lied to about serving the Internet from a separate cable.
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Review
#617899 Review #617899 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service