State: Texas Product: Comcast Internet Service Clear all filters (35 of 762 reviews match)
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Comcast Internet Service Review from Dallas, Texas

1.6
Details
I'm forced to use Comcast since it is the only company that provides Internet where I live in Shreveport, and it has been awful. Almost every night, I lose Internet connection and have to reset my modem/router. At least twice a month there are "technical problems" and the internet won't be back on for another day or two. If I'm paying for this every month, and at the price I'm paying, it's ridiculous that there are this many problems with it, not to mention the customer service is complete ***.
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Author
Location
Dallas, Texas
Service
Comcast Internet Service
Reason of review
Bad quality
Review #896215 is a subjective opinion of poster.
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Comcast - FASTER SPEEDS ON dsl

1.6
Details
It took me 5 minutes to write this review because of the speed of Comcast. They crash. We have periods without service. And it costs me hundreds of dollars in employees' lost time waiting for the screen to come up. I can't wait for Googles' new internet service. Can't wait to dump the monopoly in my area for internet service. They can't be made to pay for lost service because they only reimburse for lost service not their painfully slow service. DO NOT SIGN UP FOR COMCAST. DO NOT SIGN UP FOR COMCAST! DO NOT SIGN UP FOR COMCAST !!! DO NOT SIGN UP!!
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Author
Location
Sugar Land, Texas
Service
Comcast Internet Service
Reason of review
Bad quality
Loss
$500
Review #875388 is a subjective opinion of poster.
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Comcast Internet Service Review from Dallas, Texas

3.0
Details
This is ridiculous were paying for reliable service. So when im taking a timed test for college i should not have to worry about the internet failing on me but that is not the case. The internet decides to fail in the middle of a timed test (50min 50question). When i call to find out how long the Internet will be out the service provider lets me know it will be out for additional 4 hours. This is unacceptable and is destroying very important things that can not be replaced. Which includes grades for test for college classes that i do not see comcast helping me pay for.
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Author
Location
Dallas, Texas
Service
Comcast Internet Service
Reason of review
Damaged or defective
Review #853580 is a subjective opinion of poster.
0 comments

Comcast - Unless you hate yourself do not use this service

1.0
Details
in the last week I have had 2 business days with no internet or phones seperate incidences I have had 4 within the last few months. Their business customer service reps are trained to give you the run around and will not escalate your concerns. I have resorted to a complaint with the fcc I will have to fight to get released from this contract the penalty is 75% of your unused contract In 23 years I have had 4 providers and Comcast is by far the worst, not just because they have outages but also because the way they treat you and their staff training on how to try and get rid of you There is no place on their business web site to email a complaint The supposed supervisor I got on the phone after a 30 minute wait told me not to talk & hung up on me when I asked hime to send me an email of the procedure to be let out of the contract. I feel sorry for anyone that works for comcast I have comcast intenet at my home & it is just as bad
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Author
Location
Spring, Texas
Service
Comcast Internet Service
Reason of review
Bad quality
Review #705961 is a subjective opinion of poster.
1 comment
I have to agree with those who say when Comcast internet works and cable works, it works. However, should anything go wrong, then Lord help us all! Their customer service people say the exact same thing, it does not appear that they even check anything on your...
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Anonymous
#1024227

I have experienced multiple situations like the one you just stated. Ugh!

Author
Location
Sugar Land, Texas
Service
Comcast Internet Service
Pros
  • Service
  • Representatives are friendly
Cons
  • Bad customer service
  • Not dependable with 2 hour window
Reason of review
Pricing issue
Preferred solution
start giving customer service that Comcast's clients are happy with! Be on time during the 2 hour window!!! and not give excuses!
Review #688467 is a subjective opinion of poster.
0 comments

Comcast Internet Service Review

2.7
Details
Internet has been down for over a week. we scheduled service calls 3 times. No show, no call. Service is still down but they told me 5 times it was fixed or would be fixed.
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Author
Location
Houston, Texas
Service
Comcast Internet Service
Reason of review
Bad quality
Review #673286 is a subjective opinion of poster.
0 comments

Comcast Internet Service Review

1.0
Details
It SUCKS !!!! HAVE BASICALLY BEEN DOWN FOR 2 WEEKS ON INTERNET AND PHONE AND WEEK ON AND OFF WITH CABLE 3 SERVICE PEOPLE AND SUPERVISOR NEW MODEM NEW BOX ON POWER LINE BUT STILL NO RESOLUTION CALLING SUCKS AS THEY START ALL OVER WITH RESET MODEM ETC DONE DONE DONE!!!!!
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Author
Location
Houston, Texas
Service
Comcast Internet Service
Reason of review
Bad quality
Review #647958 is a subjective opinion of poster.
1 comment
1.1
Details
The company is the worst just trying you steal your money in every way possible fees for everything not only that but we pay over 150 a month for Internet and basic cable like 50 channels and my internet never works I always have to call so they can troubleshoot really...
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tgwats
#991440

Welcome to the wonderful world of Cable TV

Author
Location
Irving, Texas
Service
Comcast Internet Service
Reason of review
Bad quality
Review #641431 is a subjective opinion of poster.
1 comment
Ok. I have a moving story for everyone. As you may know I moved out of my office in February. We have been with #Comcast for a while now and I figured moving my phone and internet a few blocks away would be the least of my worries...well, not with #Comcast. First my...
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Anonymous
#985624

Costumer? Predominantly?

Author
Location
Houston, Texas
Service
Comcast Internet Service
Reason of review
Poor customer service
Review #618439 is a subjective opinion of poster.
0 comments

Comcast - Internet Service Review from Houston, Texas

1.9
Details
Comcast missrepresents them self when they advertise Comcast Business. There is no such company or even a separate division. I contacted what I thought was Comcast Business to install High Speed internet for backing up data for my business in my downtown condo however I was specific that they could not piggy back the same cable serving my Comcast TV service and I was told they would not. Well three Techs later I had to cancel the order because I was told by each Tech that's how it done. So in the end I feel I was lied to about the Business side being different from the typical TV Cable Group and also I feel I was lied to about serving the Internet from a separate cable.
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Author
Location
Houston, Texas
Service
Comcast Internet Service
Reason of review
Poor customer service
Review #617899 is a subjective opinion of poster.