State: Texas Product: Comcast Customer Care Clear all filters (0 of 193 reviews match)
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I called the bank and realized Comcast had deducted over $550 from my account. When I called Comcast to ask why, I was told someone would get back to me on Monday. Already I am overdrawn over $200 and there are more checks pending.Being on a fixed income I don’t know...
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Anonymous
Anonymous

Dispute the charges with your bank and then put a stop on Comcast so they cannot pull anymore.

Anonymous
Anonymous

Stop fooling with Comcast and call the bank. This is the only way this will get settled. This happened to me and Comcast never admitted liability.The bank simply put the money...

1.0
Product
Comcast Customer Care
#1297368

Comcast - Customer Care Review from Conroe, Texas

Comcast needs to be SHUT DOWN!! They are by far the worst experience I have ever had. I paid for the self install kit (I'm a tech myself, different company) and once I received it, I had it all installed in 15 minutes. The set top box would not take the update in order for me to start watching TV. I was on the phone with a lady on the other side of the world till 2am who couldn't get my set top box to activate. She transfered me to sales department where I was told I have to pay an additional $40 to have another box sent to me!!! How is that fair to a new customer who already paid for the equipment to have to pay more because they sent me a box that doesn't work?!?!? Spent over 8 hours on the phone with comcast and didn't even have their services a full 24 hours. I canceled well within my 30 days and returned their *** right after. A few weeks later I stared receiving debt collector calls! Called comcast back and they said I canceled after 30 days and I owe them more money. After going back and forth I reminded her that comcrap records all phone calls and she needs to go back and listen to the other rep clearly tell me I'm within my 30 days and would not be charged. I was put on hold as she contacted another department. Once she returned she politely said okay you were within your 30 days and we will take care of this bill for you. This has been a complete nightmare and if I can save one person from even considering dealing with that scam of a company, this review was worth it!
1.0
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Comcast Customer Care
#940130
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Comcast did good today admitting billing error and correcting it.

Thank you for your comment. It was helpful to me. Comcast overcharged me by $99.95 and when I called to dispute it, they issued a credit because Comcast could not find a reason to support the charge. However, the representative said that I have to pay my bill in full and expect a credit in the following month. I refused and the Agent said late fees would apply for any unpaid balance. I asked for a supervisor. The supervisor clarified that I should only be responsible for the new balance after the adjustments and gave me information on how to log-in online and review my current bill after midnight of the adjustments. I am happy to know that Comcast was willing to accept their errors and to work with me showing the company values my business and wants to keep my service.
4.5
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Comcast Customer Care
I liked
  • Good customer service
I didn't like
  • Non reliable service and billing error
#909208
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Comcast Customer Care Review

This is the most...100x worst company I ever experienced. The customer service a big headache; no one pick up their phone when I did call for 2 hours! Verry bul***t company.
1.0
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Comcast Customer Care
#877639
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Comcast - Refund

I discontinued service with comcast over a year ago and over paid on my last bill (because they bill in advance) $166.00, I called and talked to at least 9 different customer service people over the last year and they all keep telling me it takes 4 to 6 weeks to get a refund. 14 months later still no refund.I also recently moved to a new apt. and comcast was the provider for it, so I had no choice but to use them again. Right off the bat they started lying again, saying they needed to charge a 100 install fee because there was never service at that address, I happen to know the previous renter and he had comcast. They are either the most dishonest company in the world or the most poorly run. I personally think it is both.
1.4
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Comcast Customer Care
#850584
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All I know is I've had service with them for 3 months and they've screwed up my bill every time I have to call and stay on them and I'm on the phone for an hour or so talking to five or six different people who sing I'll take care of it but all they do is screw...
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Anonymous
anticomcastperson

Kyle Pham said it perfectly!!!!!!!!

1.8
Product
Comcast Customer Care
#825778