State: Texas Product: Comcast Customer Care Clear all filters (6 of 198 reviews match)
filters
State:
City:
Show
Product:
1.0
Details
I called the bank and realized Comcast had deducted over $550 from my account. When I called Comcast to ask why, I was told someone would get back to me on Monday. Already I am overdrawn over $200 and there are more checks pending.Being on a fixed income I don’t know...
View full review
2 comments
Anonymous
#1521906

Dispute the charges with your bank and then put a stop on Comcast so they cannot pull anymore.

View more comments
Review
#1297368 Review #1297368 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment

Comcast - Customer Care Review from Conroe, Texas

1.0
Details
Comcast needs to be SHUT DOWN!! They are by far the worst experience I have ever had. I paid for the self install kit (I'm a tech myself, different company) and once I received it, I had it all installed in 15 minutes. The set top box would not take the update in order for me to start watching TV. I was on the phone with a lady on the other side of the world till 2am who couldn't get my set top box to activate. She transfered me to sales department where I was told I have to pay an additional $40 to have another box sent to me!!! How is that fair to a new customer who already paid for the equipment to have to pay more because they sent me a box that doesn't work?!?!? Spent over 8 hours on the phone with comcast and didn't even have their services a full 24 hours. I canceled well within my 30 days and returned their *** right after. A few weeks later I stared receiving debt collector calls! Called comcast back and they said I canceled after 30 days and I owe them more money. After going back and forth I reminded her that comcrap records all phone calls and she needs to go back and listen to the other rep clearly tell me I'm within my 30 days and would not be charged. I was put on hold as she contacted another department. Once she returned she politely said okay you were within your 30 days and we will take care of this bill for you. This has been a complete nightmare and if I can save one person from even considering dealing with that scam of a company, this review was worth it!
View full review
Review
#940130 Review #940130 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment

Comcast did good today admitting billing error and correcting it.

4.5
Details
Thank you for your comment. It was helpful to me. Comcast overcharged me by $99.95 and when I called to dispute it, they issued a credit because Comcast could not find a reason to support the charge. However, the representative said that I have to pay my bill in full and expect a credit in the following month. I refused and the Agent said late fees would apply for any unpaid balance. I asked for a supervisor. The supervisor clarified that I should only be responsible for the new balance after the adjustments and gave me information on how to log-in online and review my current bill after midnight of the adjustments. I am happy to know that Comcast was willing to accept their errors and to work with me showing the company values my business and wants to keep my service.
View full review
Review
#909208 Review #909208 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Good customer service
Cons
  • Non reliable service and billing error
Reason of review
Good customer service

Comcast Customer Care Review

1.0
Details
This is the most...100x worst company I ever experienced. The customer service a big headache; no one pick up their phone when I did call for 2 hours! Verry bul***t company.
View full review
Review
#877639 Review #877639 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast in Houston, Texas - Refund

1.4
Details
I discontinued service with comcast over a year ago and over paid on my last bill (because they bill in advance) $166.00, I called and talked to at least 9 different customer service people over the last year and they all keep telling me it takes 4 to 6 weeks to get a refund. 14 months later still no refund.I also recently moved to a new apt. and comcast was the provider for it, so I had no choice but to use them again. Right off the bat they started lying again, saying they needed to charge a 100 install fee because there was never service at that address, I happen to know the previous renter and he had comcast. They are either the most dishonest company in the world or the most poorly run. I personally think it is both.
View full review
Review
#850584 Review #850584 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment, Poor customer service,
Loss
$166
Preferred solution
Full refund
Tags
  • Xfinity Billing Complaints

Comcast Customer Care Review

1.8
Details
All I know is I've had service with them for 3 months and they've screwed up my bill every time I have to call and stay on them and I'm on the phone for an hour or so talking to five or six different people who sing I'll take care of it but all they do is screw everything up and in the end I have to pay for it they have ignorant people that don't give a *** and they have terrible support system they never let you talk to his supervisor let me see if there's one available they say but there never is one that's an injustice we have the right to talk to supervisors but really all boils down to don't get Comcast don't get it no cause you grief and pain mental anguish there are horrible people horrible company rip-off they don't care about your well-being and all I want to do is blow up their building I said it I want to blow up their building
View full review
1 comment
Anonymous
#1141443

Kyle Pham said it perfectly!!!!!!!!

Review
#825778 Review #825778 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service