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I ordered the service because a promotion, back in August 2016.As per the promo my bill was supposed to be $49.99 a month for a year.

For some reason two week after started the service I received a package from Comcast with a TV Box inside. Immediately I called them because I didn't order anything. Their representative told me that if I returned the item within 30 days I won't see any charge on my account. I did it, but I saw the change on my second bill.

My first bill was the $49.99 contracted, but from the second bill up to today they are still charging me for a service I never used, installed or ordered.

I been colling at least twice a month and until today they haven't fixed it.From the day one I been paying what I signed for, $49.99, and so far I havent' be able to speak with a suppervisor even when I ask for on all my calls.

Review about: Xfinity.

Review #1029854 is a subjective opinion of a user.

PRODUCT OR SERVICE Comcast Account
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Deliver product or service ordered

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Claire
#1314343
Ask to speak to their loyalty department.

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