I had my first terrible experience with Comcast today. After waiting a week for my appointment date (today, noon-4pm) and staying home from work, I get a call at 3:30 letting me know that they're cancelling my appointment and moving it out a week. Thanks for the timely notice, Comcast. Then when I call to find out what can be done about it, I'm on hold for 20 minutes before I get transferred to a "supervisor's" voicemail. I'd be amazed if I actually get a call back.
I've always heard horror stories, but I've never experienced it until today. Guess there's really no incentive for these guys to respect their customers since they're the only show in town.
I'll probably end up calling back tomorrow to cancel my order and switching to DSL instead - just on principle.
If there's any of you guys in Seattle that had a similar experience, I just found out that we're not completely powerless. You can always file a complaint with the Seattle government agency that oversees these guys - maybe that's the only way to get taken seriously. Here's the phone #:
Seattle Office of Cable Communications