State: Tennessee City: Nashville Product: Comcast Customer Care Clear all filters (3 of 198 reviews match)
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Comcast in Nashville, Tennessee - Worst company ever

1.4
Details
Horrible customer service. This company could care less about any of their customers. I was promised a refund from the manager and I never got one. Even after I reminded her and her representative 3 times about it, I still haven't gotten it back. I got charged over $400.00 for cable that was disconnected over 3 months ago, I have had so many issues with my cable service over the years. This will be my 5 visit to comcast within the last 5 months to get another problem fixed. I have to take time off of work and sit down there and wait for something that they screwed up. I am looking into finding another cable company. This is my last straw. If I could, I would give this company a -1 star.
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Review
#925617 Review #925617 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Promised a refund and never received it
  • Being lied to
  • Charged for something i have
Reason of review
terrible customer service
Loss
$250

Loyal Customer for 20 years mean NOTHING to Comcast.

2.2
Details
After having Comcast for over 20 years with no issues, I move to a new address and the service simply didn't work. They sent out repairmen several times to fix the problem but never did. Because of the continuing issues, they offered me a $432 credit which is pretty minimal when I paid almost $200 a month for a year. I moved to a new address and noticed they had not posted the credit to my account. I called and again was promised this would be posted and minused from my bill total. Once again it was not and I called back on August 29th 2016 and was told this would be taken care of, so I didn't pay my bill. On August 31st, 2 days later, Comcast cut my service off for non-payment. I called and spoke with a supervisor and was told that since it had been so long since the credit was promised, they had no way of justifying the credit because they couldn't look past Oct. 2015 which ended up being a lie as well. Finally I spoke with a rude supervisor who agreed to give me the $432 credit but not the $80 reconnect and late fee! I asked for her to have another supervisor call me and, after 3 days one did who left me a message saying they would only give me a $200 credit and I would still be responsible for the late fee and reconnect fee of $80. My business account is with Comcast and I will be getting another company very soon and am having Dish come out this week.
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Review
#921498 Review #921498 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Being lied to about promotional cost
  • Being lied to
Reason of review
Poor customer service
Loss
$512
Preferred solution
Price reduction
Tags
  • comcast terrible customer service

Comcast - Customer Care Review from Nashville, Tennessee

1.0
Details
IT HAS BEEN A *** MONTH SINCE YALL CHANGED MY *** PLAN WITHOUT MY PERMISAION!! I HAVE CALLED CORP. GOT ZACH H. NO *** HELP. HE DONT CALL I HAVE TO CONTACT PEOPLE TO GET YALL TO DO A *** JOB YALL ARE GETTING PAID TO DO! A FULL *** MONTH AND 2 *** TICKET NUMBERS AND STILL NOTHING HAS CHANGED. ZACH H. TOLD ME YALL DONT CARE BOUT MY INCONVIENCE. WELL *** YALL...AT AND T GOT DOUBLE PLAY FOR $89. SO YALL CAN KISS MY *** MONEY GOOD BYE. I AM SICK OF THE *** POOR CUSTOMER SERVICE YALL PROVIDE. BUT YALL WANT YALL *** PAYMENT IN A TIMELY MANNER. A FULL *** MONTH AND YALL STILL HAVE NOT RESOLVE THE ISSUE OF CHARGING ME FOR SERVICES I DIDNT ASK FOR AND FOR A *** DVR THAT I DONT OWN.  TICKET NUMBER: CR6242193 CORP TICKET NUMBER ESL02673507 I HAVE DONE ALL THE *** EMAILING AND CALLING I AM DONE. *** COMCAST
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Review
#917501 Review #917501 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problems with payment