State: Tennessee City: Nashville Clear all filters (39 of 3925 reviews match)
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Comcast in Nashville, Tennessee - Worst company ever

Horrible customer service. This company could care less about any of their customers. I was promised a refund from the manager and I never got one. Even after I reminded her and her representative 3 times about it, I still haven't gotten it back. I got charged over $400.00 for cable that was disconnected over 3 months ago, I have had so many issues with my cable service over the years. This will be my 5 visit to comcast within the last 5 months to get another problem fixed. I have to take time off of work and sit down there and wait for something that they screwed up. I am looking into finding another cable company. This is my last straw. If I could, I would give this company a -1 star.
1.4
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
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Website
I didn't like
  • Being lied to
  • Charged for something i have
  • Promised a refund and never received it
#925617
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Loyal Customer for 20 years mean NOTHING to Comcast.

After having Comcast for over 20 years with no issues, I move to a new address and the service simply didn't work. They sent out repairmen several times to fix the problem but never did. Because of the continuing issues, they offered me a $432 credit which is pretty minimal when I paid almost $200 a month for a year. I moved to a new address and noticed they had not posted the credit to my account. I called and again was promised this would be posted and minused from my bill total. Once again it was not and I called back on August 29th 2016 and was told this would be taken care of, so I didn't pay my bill. On August 31st, 2 days later, Comcast cut my service off for non-payment. I called and spoke with a supervisor and was told that since it had been so long since the credit was promised, they had no way of justifying the credit because they couldn't look past Oct. 2015 which ended up being a lie as well. Finally I spoke with a rude supervisor who agreed to give me the $432 credit but not the $80 reconnect and late fee! I asked for her to have another supervisor call me and, after 3 days one did who left me a message saying they would only give me a $200 credit and I would still be responsible for the late fee and reconnect fee of $80. My business account is with Comcast and I will be getting another company very soon and am having Dish come out this week.
2.2
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Being lied to about promotional cost
  • Being lied to
#921498
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Comcast - Customer Care Review from Nashville, Tennessee

IT HAS BEEN A *** MONTH SINCE YALL CHANGED MY *** PLAN WITHOUT MY PERMISAION!! I HAVE CALLED CORP. GOT ZACH H. NO *** HELP. HE DONT CALL I HAVE TO CONTACT PEOPLE TO GET YALL TO DO A *** JOB YALL ARE GETTING PAID TO DO! A FULL *** MONTH AND 2 *** TICKET NUMBERS AND STILL NOTHING HAS CHANGED. ZACH H. TOLD ME YALL DONT CARE BOUT MY INCONVIENCE. WELL *** YALL...AT AND T GOT DOUBLE PLAY FOR $89. SO YALL CAN KISS MY *** MONEY GOOD BYE. I AM SICK OF THE *** POOR CUSTOMER SERVICE YALL PROVIDE. BUT YALL WANT YALL *** PAYMENT IN A TIMELY MANNER. A FULL *** MONTH AND YALL STILL HAVE NOT RESOLVE THE ISSUE OF CHARGING ME FOR SERVICES I DIDNT ASK FOR AND FOR A *** DVR THAT I DONT OWN.  TICKET NUMBER: CR6242193 CORP TICKET NUMBER ESL02673507 I HAVE DONE ALL THE *** EMAILING AND CALLING I AM DONE. *** COMCAST
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#917501
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Comcast Installation Service Review

yes they supposed come and install today said dog was in yard don't have a dog now they want come til 31 of October
3.5
Details
Diversity of Products or Services
Price Affordability
#721696
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I have never dealt with a company that is more dishonest or incompetent than Comcast. They should not be allowed to operate a business. I tried to downgrade a month ago and was told that I had agreed on a 24 month contract when I added a $20 house phone last year. THIS...
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penwright
penwright

Tell them to check the pole. We had this problem, where the connecters weren't tight enough. The tech, who came here, finally, after exhausting all other venues, went up the p...

Anonymous
Anonymous

Actually they have you go through an automated contracted verbal agreement system to accept the contract. The reps can lookup whether or not you in fact did or didn't go thro...

1.0
I didn't like
  • That they are dishonest and the customer service is egregious
#695029

I guess because we are just a number comcast can treat us the way they want

At this point I will never give Comcast another dime of my money. My service was suppose to start Sunday, August 16th, 2015. Supposedly a technician came to my townhome, called while he/she was sitting in front of my address and called. I missed the call, it was after I called that I was informed that if I miss a phone call the tech will assume we aren't available and leave. I then learned from several personnel in the call center that the tech stated, my front door was not easily accessible, which is a lie. On the phone, we were told that a tech would be back an hour later, they never showed it was then at that point we learned the person had only out in notes but hadn't set the appointment and could not have any one out for a couple of days. So we call again Monday 08/17/15, we were told we could get a 60 dollar credit and also informed that someone would be out on 08/18/15 to check out our service. We call again and we were informed that we could not have anyone come out until Sunday. I know that were small numbers to a huge business, but this is no way for a customer wanting to spend their money should be treated
1.0
Details
Diversity of Products or Services
Product or Service Quality
Website
#684908
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Comcast in Nashville, Tennessee - Worst service ever.

I moved from one apartment to another. I got my services transferred to my new address 10 days before my move. But after 10 days in to moving to my new apartment, the service suddenly stops and i was on call with support for 2 hours to know that the service was never transferred at all? Then at that point they create a new account for me with higher rates. Its not all , now I took a package for 50 MBPS speed and I am receiving only 1 mbps... ?? is this what comcast is all about? Now, I was on call with support again for another couple of hours, but they could not fix it. I am so pissed off and I am wasting so much of my time for this crappy service.
1.0
Details
Customer service
I didn't like
  • Customer service
  • How they change the prices
  • Prices are terrible
#655782
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Comcast in Nashville, Tennessee - "Total Package Service"

When I first obtained service with this company my service was fair considering that things happen for whatever reasons. In the last few years the service has been very poor.I have been without service for an entire week-end but you are put on scheduled appointments.I have the bundle package and my phone service always have connecting problems.There are frequent times I can not get a dial tone unless I turn on the compeuter.I have had outside callers tell me their calls goes directly to voice message-it never rings here.I have the added service fee for unexpected problems but I am told (you never get the same answer from all the different people you are referred to)that if your problems are from the inside the responsibility is yours,they only take care of outside problems.When you finally get someone on the phone(not automated)it's usually from another country and that complicates things even further-you're always asked to go through some comcast exercises!I have stayed with the company because it's costly to change and promotion gimmicks are all the same.
#604880
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Staff Review

Worst customer service out there!!!! I've wasted so much of my life on hold waiting to talk to an incompetent fool I don't understand. I'd rather pay my friends to act out my favorite shows than use the sickening monopoly that is Comcast.
#593538
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Rather than recount my experiences in initial installation (I'm sick of even thinking about it) I will simply say I've been lied to, jerked around, spent 18 hours working on the issues by going to the local office twice and spending hours on the phone talking to people...
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Anonymous
Anonymous

went 1 month without service

#592124