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Bought a home in November, since it was one i could afford and actually not be broke all the time, set up a service transfer, well they didnt offer service here so had to cancel the services. Now because of their inability to provide services they say i need to pay...
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1.0
#1224398
Daily issues with new modem required by Comcast. Have to repeatedly go through troubleshooting with technical support. After about an hour or more of troubleshooting daily, the cable will reset and function for 10 minutes. They refuse to send out a technician to fix...
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1.0
#1207900
Comcast putting someone else Bill on your account, then turning your account over to the COLLECTION AGENCY. I went to the Comcast Office Three Different TIMES. Tried talking to the Manager Nautica, and she blew me off, would not talk to me, and the lady in the lobby...
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1.0
I liked
  • Customer service personnel
I didn't like
  • Supervisor do not care
  • Supervisors do not care
#1100259
Every since I received my"new modem" which xfinity requires, my service has been going in and out, mostly out. Every time I call, I'm constantly transferred to incompetent employees where I have to not only give them my name address and last 4 digits of my social...
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1.0
I didn't like
  • Xfinity
#1066282
I have made "several" attempts to access my account and EACH TIME I come to a page that says: "Yes! I want to join the millions of customers already enjoying the convenience of Comcast paperless billing." If you select cancel, you are logged out of the account which...
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Anonymous
Anonymous

Many companies are going this route - its is better for the environment, less expensive and more practical. Get with the times or find someplace else to get your cable.

#946436

Comcast promised me service, but in the end said they couldn't give me service

I tried to sign up for comcast/xfinity internet service. Made the initial call, got an awesome price and all ways SUPPOSE to be good. The very next day a tech comes to my home and does nothing but tell me that he didn't have the equipment to set it up, that he would have to get a different tech to come out. That was perfectly fine too. Well, I waited and waited and waited and nothing and no one. I called them to find out why no one had came out and that was when I was informed that because I live more than 150ft from the road that it would cost me $1300 to run internet to my home. That's when I explained that comcast had already ran lines at least 125ft up my driveway and all they would need to do was run the line another 175ft to my house, considering there were already 5 power poles up from the driveway to my home. They wouldn't have to set poles. Comcast said ok, that they would send another tech out to see. Guess what? That tech never showed either, so after another week, I called once more. Comcast then told me that a tech did come to my home and measured and said that they would have to run 420ft of lines in order for me to get xfinity internet. The first thing I asked was when did the tech come to my home because I do not work and do not normally leave the house, so if the third tech came how did he get there without my knowledge and the second thing I asked was how did the invisible tech come up with 420ft from the road when my home is exactly 300ft from the road and there was already 125ft worth of lines running up my driveway. The had no answer for me on that one, so they said they would send a fourth tech out to check it again. Another week goes by an no comcast tech, so this time I decided to just make an appearance at the local comcast office because calling had gotten me nowhere. I got up to the window and polietly(at that moment) asked why I was still waiting for comcast to hook up and install the internet I had ordered 3 weeks prior, when she informed me that I would have to pay them $1350 to run the lines 420ft to my home and pay for some kind of internet box to be installed on the line for me to receive the internet signal. That's when my temper flared and I bluntly said "So, in order for me to get your internet service I'm going to have to pay you for your F*****g infrastructure out of my own pocket and when I move I cant take it with me?" She bluntly told me "Yes ma'am" I said "you have got to be f*****g crazy. This is nothing but a bunch of bull****." So before I really showed my ***, I walked out before the police was called. When I got home, I once again called xfinity and basically said what I said to the woman at the comcast office. They in turn told me the same thing the woman said. I asked again how they came up with 420ft of line when number 1, there were already 5 power poles coming up my drive way, 2 there was already 125ft of line installed, 3 why was I going to have to pay for their infrastructure that I could not take with me if I moved and 4 when did the fourth tech come to my home? That's when they told me that they only supplied everything for up to 150ft of infrastructure and I would be responsible for anything after that. I said if you supply 150ft of infrastructure then why couldn't they add that to the already existing 125ft that was already installed and I would pay the additional 25ft to run it to my home because my home and the last pole at my home was exactly 300ft from the road. They started stuttering and said they would speak with their supervisor. So, I was put on hold for about 30 minutes (in which I believe they were hoping I would just hang up) and when they got back on the line they told me that they would have to go by what the last tech said and run everything completely new from the road up and it would cost $1813 plus tax and the first bill. I told them to get screwed (using other choice words) and hung up. I then got online and filed a complaint with the FCC, which got me no where. I can't understand why I can't get comcast/xfinity internet when my uncle that lives next door to me subscribes to it and still has it today and he didn't have to pay anything for any type of infrastructure but yet each time I spoke to someone I had to pay for it, on top of a bill each month, and each time I got a different price on what it was going to cost me. Comcast/xfinity are nothing but a bunch of greedy ***, that tell lies and send ghosts to my home to do so called measuring.
1.3
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I liked
  • Comcast tv
  • Comcast internet
I didn't like
  • Being lied to
#925663
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Comcast in Nashville, Tennessee - Worst company ever

Horrible customer service. This company could care less about any of their customers. I was promised a refund from the manager and I never got one. Even after I reminded her and her representative 3 times about it, I still haven't gotten it back. I got charged over $400.00 for cable that was disconnected over 3 months ago, I have had so many issues with my cable service over the years. This will be my 5 visit to comcast within the last 5 months to get another problem fixed. I have to take time off of work and sit down there and wait for something that they screwed up. I am looking into finding another cable company. This is my last straw. If I could, I would give this company a -1 star.
1.4
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I didn't like
  • Being lied to
  • Charged for something i have
  • Promised a refund and never received it
#925617
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Loyal Customer for 20 years mean NOTHING to Comcast.

After having Comcast for over 20 years with no issues, I move to a new address and the service simply didn't work. They sent out repairmen several times to fix the problem but never did. Because of the continuing issues, they offered me a $432 credit which is pretty minimal when I paid almost $200 a month for a year. I moved to a new address and noticed they had not posted the credit to my account. I called and again was promised this would be posted and minused from my bill total. Once again it was not and I called back on August 29th 2016 and was told this would be taken care of, so I didn't pay my bill. On August 31st, 2 days later, Comcast cut my service off for non-payment. I called and spoke with a supervisor and was told that since it had been so long since the credit was promised, they had no way of justifying the credit because they couldn't look past Oct. 2015 which ended up being a lie as well. Finally I spoke with a rude supervisor who agreed to give me the $432 credit but not the $80 reconnect and late fee! I asked for her to have another supervisor call me and, after 3 days one did who left me a message saying they would only give me a $200 credit and I would still be responsible for the late fee and reconnect fee of $80. My business account is with Comcast and I will be getting another company very soon and am having Dish come out this week.
2.2
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I didn't like
  • Being lied to about promotional cost
  • Being lied to
#921498
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Xfinitiy/Comcast Complaint - Worst Service/Customer Care ever

When building a new home this year, I inquired about appropriate cable installation process. I set up an appointment for installation from street to home and inside house 8/31. Tech arrived saying he could do nothing without installation from home to house, and he rescheduled an appointment for 9/1. No one came. When I called, they said the appointment was on 9/12. On 9/12 cable was placed from street to home and tech arrived. He said he could not install after working for 2 hrs and left. 9/13 complained and was promised service on 9/14 by customer care. Still no service. No integrity. No communication.
1.0
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I liked
  • Internet speed
  • When it works right
I didn't like
  • Customer service reps lied to me about when techs would arrive
  • Poor service reps
  • Disorganized and sloppy service
#919144
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Comcast - Customer Care Review from Nashville, Tennessee

IT HAS BEEN A *** MONTH SINCE YALL CHANGED MY *** PLAN WITHOUT MY PERMISAION!! I HAVE CALLED CORP. GOT ZACH H. NO *** HELP. HE DONT CALL I HAVE TO CONTACT PEOPLE TO GET YALL TO DO A *** JOB YALL ARE GETTING PAID TO DO! A FULL *** MONTH AND 2 *** TICKET NUMBERS AND STILL NOTHING HAS CHANGED. ZACH H. TOLD ME YALL DONT CARE BOUT MY INCONVIENCE. WELL *** YALL...AT AND T GOT DOUBLE PLAY FOR $89. SO YALL CAN KISS MY *** MONEY GOOD BYE. I AM SICK OF THE *** POOR CUSTOMER SERVICE YALL PROVIDE. BUT YALL WANT YALL *** PAYMENT IN A TIMELY MANNER. A FULL *** MONTH AND YALL STILL HAVE NOT RESOLVE THE ISSUE OF CHARGING ME FOR SERVICES I DIDNT ASK FOR AND FOR A *** DVR THAT I DONT OWN.  TICKET NUMBER: CR6242193 CORP TICKET NUMBER ESL02673507 I HAVE DONE ALL THE *** EMAILING AND CALLING I AM DONE. *** COMCAST
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#917501
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