Manufacturer: Comcast Clear all filters (58 of 1230 reviews match)
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I have had to have repairmen out to fix my service 5 times since August for last year.During the hurricane in Florida, the total service went out the day before the hurricane hit, and we didn't get it back up till two days after the hurricane was over. Electric...
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pmont5100

pmont5100 Well, the Corporate Offices contacted me. Strictly information seeking, but no resolution. So far, since this trouble, service has been out for short periods of time twice. ...

1.6
I liked
  • Very little with this company
I didn't like
  • Being lied to everytime i call
  • Talking to someone who is in another country
#1011155
Now 3 weeks into their game, I am still requesting techs and spend hours on phone with tech support. Way too many issues to list from crashing Internet to false account holder statements, billing, no tv or Internet , yet I supposedly have their latest and greatest...
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1.0
#990327
I have had an ongoing problem with my cable tv reception, and after two hours on the phone it was determined to send a technician to do the repair.An appointment was set for 1-3:00 pm. The tech showed up at approximately 1:30, and Comcast called to say that he was...
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#973274

Comcast Technical Support Review

#642956
1.0
First of all there customer service sucks,,today I called about 6 times,was on hold for ever,then I kept getting disconnected,from their agent cause they were having system issues. I will never recommend any one get service here. They suck
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Comcast Technical Support Review

#637890
I work TiVo technical support, and Comcast customer service is the worst company to work with. I deal with companies every day, and Comcast is the worst. I will never have Comcast again for the rest of my life, which i have about another 40 years left of it. I suggest you find another cable company to use.
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Comcast Technical Support Review

#570094
1.5
Requested service two weeks ago. Service tech came to my house and couldn't repair it. The tech never showed up and now I have wires sticking out and still no service. Worst company I have ever dealt with.
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Comcast has messed up with me again and I mean again!I had no picture on my tv and they go to my parents house for service?? The tv is at my house not my parents. Get it correct. I want a refund of service for the month of November 2017 because of this and no TV. Why...
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1.6
I didn't like
  • Charlie
#956707
For the past year I have been having trouble with my internet services I had over ten technicians out and maintenance men's out so I get my pen and paper call Comcast the agent I get was Ortize I ask for her I'd number it is 180028 I ask was she in Florida she said no...
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1.3
#955285
I had a phone problem and did an on line chat.At the end it was determined that they needed to come out for service. Never was I told there would be a $50.00 charge. Finally after three attempts they replaced the modem which I lease. I thought that was the reason you...
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1.6
#953075
How do I go about switching out your modem for my new one? Jolly > Hello MARK_, Thank you for contacting Comcast Live Chat Support. My name is Jolly. Please give me one moment to review your information. Jolly > I hope you are doing well. MARK_ > My Issue: I have my...
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1.0
I didn't like
  • Customer service
  • Being lied to
  • Lack of communication
#948049
Tech support says the legacy box is incompatible on the same line as an X1 box. I must have two X1 boxes but another group has to authorize it. The other group simply said that tech support does not know what they are doing, that they say this all the time, but it...
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2.3
I liked
  • Tech support
  • People were nice but couldnt help
I didn't like
  • No escalation process beyond scripted customer reps
  • Inter-department fighting
#940111
No call! I call tech support and am going nuts. This lady was nice and walked me through whole thing because I found one of three outlets worked....so it was on outside! Got it all to work in bedroom but not TV room. SO she gives me all her info and says a tech may...
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Xfinity on Demand does not work - called tech support had the run-around. Had to give them my account phone number and unit id #, before they or he would help me. They are incompetent and have plenty of excuses. The tech name is Robert id@ mw8yvf2. Comcast is a scam....
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1.0
I didn't like
  • Many excuses
#927553