Manufacturer: Comcast Clear all filters (32 of 796 reviews match)
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Now 3 weeks into their game, I am still requesting techs and spend hours on phone with tech support. Way too many issues to list from crashing Internet to false account holder statements, billing, no tv or Internet , yet I supposedly have their latest and greatest equipment ?! Comcast/Xfinity Customer Service is the worst I have ever personally dealt with. Called Dish Network and Direct TV for hopes of functional systems and customer support....
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1.0
#990327
I have had an ongoing problem with my cable tv reception, and after two hours on the phone it was determined to send a technician to do the repair.An appointment was set for 1-3:00 pm. The tech showed up at approximately 1:30, and Comcast called to say that he was ready to greet me. I opened the door and looked out at the truck and did not see the tech so I left the door open and figured he would be at the door shortly. He drove away instead. I...
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#973274
I had a phone problem and did an on line chat.At the end it was determined that they needed to come out for service. Never was I told there would be a $50.00 charge. Finally after three attempts they replaced the modem which I lease. I thought that was the reason you lease a modem so if there are issues they fix it. I was also never informed that I could take the modem to get a new on free of charge at a service center. How would I know it's a...
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1.6
#953075
How do I go about switching out your modem for my new one? Jolly > Hello MARK_, Thank you for contacting Comcast Live Chat Support. My name is Jolly. Please give me one moment to review your information. Jolly > I hope you are doing well. MARK_ > My Issue: I have my own modem now. How do I go about switching out your modem for my new one? Jolly > You can use your own modem. Jolly > You can switch your modem with the Xfinity's rented modem....
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1.0
I didn't like
  • Customer service
  • Being lied to
  • Lack of communication
#948049
Tech support says the legacy box is incompatible on the same line as an X1 box. I must have two X1 boxes but another group has to authorize it. The other group simply said that tech support does not know what they are doing, that they say this all the time, but it is not true. No authorization for a second X1 box. I say I don't care which box, just one that works. Tech services says it is shipping a box. So, why reflect that here? Third...
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2.3
I liked
  • Tech support
  • People were nice but couldnt help
I didn't like
  • Inter-department fighting
  • No escalation process beyond scripted customer reps
#940111
No call! I call tech support and am going nuts. This lady was nice and walked me through whole thing because I found one of three outlets worked....so it was on outside! Got it all to work in bedroom but not TV room. SO she gives me all her info and says a tech may need to see if all outlets activated outside that she unable to tell or problem inside the wall??? But if they try to charge me, which she said is their goal, she was authorized to...
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Xfinity on Demand does not work - called tech support had the run-around. Had to give them my account phone number and unit id #, before they or he would help me. They are incompetent and have plenty of excuses. The tech name is Robert id@ mw8yvf2. Comcast is a scam. They are quick to disconnect for late payment, however slow to resolve a customer issue. I don't know how long I was without On-Demand, because I have other things to do. I was...
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1.0
I didn't like
  • Many excuses
#927553
I have followed all recommendations, trouble shooting guidelines, exchanged equipment out more the 1/2 dozen times to temporary at best results and poor support at best from Comcast. I feel do the the time I have invested, on line with troubleshooting, by phone with uncaring reps and the time taken from personal & work life that my patience/frustrations have hit the limit with all the excuses. I am at this time waiting on another Tech to come...
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Check your bills.Three times in one year I have had to call about billing. Most recently I called about WiFi issues. Suddenly it started working and they couldn't explain why. Next bill I seen I had charges for in house protection plan for 5.95 per month. I didn't ask for this. I called and after the ungodly painful process of their customer service call line I spoke with someone I could barely understand. I was told that the 5.95 per month...
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had Comcast service four times no 1 in home check out two tv & internet for two computers signal poor but will work (note been with Comcast for the time they started in this area) 20 plus years do remember to long ago check billing modem costing me $110/year rent (I got my own modem under $100) requested a higher speed service from Comcast said it was done no 2 check for speed ok per Comcast on tvs,computer Comcast ordered wireing to...
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#916228