Manufacturer: Comcast Category: Technical Support Clear all filters (75 of 1648 reviews match)
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After receiving the toolkit, I self- installed everything with the help over the phone and havent got any physical tech support from the Comcast. The service worked fine and everything was good. After several days, a tree branch fall down on the cable, which was...
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2.3
#1094316 by anonymous
I've discovered that even a bad product can be less bad if the company has a good understanding customer service.Unfortunately Comcast is not one of those companies as much as they spend lot's of money trying to convince us they are. Can't tell you how many times a...
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I liked
  • Speed of service when it works
I didn't like
  • Poor customer service
#1092312 by anonymous
* Description of Complaint:My complaint is on numerous types: customer service issues, contract issues, service issues, repair issues.My mother moved to ocklawaha in August 2016- was referred to Comcast/xfinity by the electric company here in zip code 32179 and so she...
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1.0
#1084138 by jessica.jphotographer_59

Comcast Technical Support Review

by anonymous #642956
1.0
Details
Product or Service Quality
Website
First of all there customer service sucks,,today I called about 6 times,was on hold for ever,then I kept getting disconnected,from their agent cause they were having system issues. I will never recommend any one get service here. They suck
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Comcast Technical Support Review

by anonymous #637890
I work TiVo technical support, and Comcast customer service is the worst company to work with. I deal with companies every day, and Comcast is the worst. I will never have Comcast again for the rest of my life, which i have about another 40 years left of it. I suggest you find another cable company to use.
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Comcast Technical Support Review

by halld28 #570094
1.5
Details
Coverage Area
Customer service
Requested service two weeks ago. Service tech came to my house and couldn't repair it. The tech never showed up and now I have wires sticking out and still no service. Worst company I have ever dealt with.
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I was having problems with my internet and I called for a technician to come out Comcast told me that if the problem was outside the house I did not have to pay for it then they sent me a bill for $60 after the man fixed it the problem was outside the house it couldn't...
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1.9
#1081814 by anonymous
Had a problem with my internet.After the fourth tech visit over the course of a MONTH, it appears to be fixed. As if the inconvenience wasn't enough, now I am making numerous calls to get the two $60 service charges removed from my bill (the Comcast policy is that if...
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Anonymous
Anonymous

That is not the policy at all. If it is a comcast issue such as service or equipment then there is no charge, if it is your issue or equipment then there is a charge

#1043336 by anonymous
Spoke to Sabrina Employee #1957385 whom is supposed to the technical support supervisor she could not even get my name right even though I spelled it twice telling me l am not a authorized user even though I've being on this account since 2015. These people are the...
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Anonymous
Anonymous

I bet you were a big *** right from the start because you are one of those that "think" you are so much smarter than everyone else. Yes when we talk to *** like you, you get t...

1.6
#1042392 by anonymous
We live in a duplex and have AT&T for our cable/Internet. New neighbors next door have Comcast out to install their cable. While installing it he disconnected our service. We notified him and he said he'd fix it. Some time goes by and still not fixed. We ask him to fix...
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2.6
#1037896 by anna0168
I have had to have repairmen out to fix my service 5 times since August for last year.During the hurricane in Florida, the total service went out the day before the hurricane hit, and we didn't get it back up till two days after the hurricane was over. Electric...
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pmont5100
pmont5100

Well, the Corporate Offices contacted me. Strictly information seeking, but no resolution. So far, since this trouble, service has been out for short periods of time twice. ...

1.6
I liked
  • Very little with this company
I didn't like
  • Being lied to everytime i call
  • Talking to someone who is in another country
#1011155 by pmont5100
Now 3 weeks into their game, I am still requesting techs and spend hours on phone with tech support. Way too many issues to list from crashing Internet to false account holder statements, billing, no tv or Internet , yet I supposedly have their latest and greatest...
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1.0
#990327 by anonymous
I have had an ongoing problem with my cable tv reception, and after two hours on the phone it was determined to send a technician to do the repair.An appointment was set for 1-3:00 pm. The tech showed up at approximately 1:30, and Comcast called to say that he was...
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#973274 by anonymous