Manufacturer: Comcast Category: Technical Support Clear all filters (71 of 1539 reviews match)
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Had a problem with my internet.After the fourth tech visit over the course of a MONTH, it appears to be fixed. As if the inconvenience wasn't enough, now I am making numerous calls to get the two $60 service charges removed from my bill (the Comcast policy is that if...
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Anonymous
Anonymous

That is not the policy at all. If it is a comcast issue such as service or equipment then there is no charge, if it is your issue or equipment then there is a charge

#1043336 by anonymous
Spoke to Sabrina Employee #1957385 whom is supposed to the technical support supervisor she could not even get my name right even though I spelled it twice telling me l am not a authorized user even though I've being on this account since 2015. These people are the...
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Anonymous
Anonymous

I bet you were a big *** right from the start because you are one of those that "think" you are so much smarter than everyone else. Yes when we talk to *** like you, you get t...

1.6
#1042392 by anonymous
We live in a duplex and have AT&T for our cable/Internet. New neighbors next door have Comcast out to install their cable. While installing it he disconnected our service. We notified him and he said he'd fix it. Some time goes by and still not fixed. We ask him to fix...
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2.6
#1037896 by anna0168

Comcast Technical Support Review

by anonymous #642956
1.0
First of all there customer service sucks,,today I called about 6 times,was on hold for ever,then I kept getting disconnected,from their agent cause they were having system issues. I will never recommend any one get service here. They suck
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Comcast Technical Support Review

by anonymous #637890
I work TiVo technical support, and Comcast customer service is the worst company to work with. I deal with companies every day, and Comcast is the worst. I will never have Comcast again for the rest of my life, which i have about another 40 years left of it. I suggest you find another cable company to use.
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Comcast Technical Support Review

by halld28 #570094
1.5
Requested service two weeks ago. Service tech came to my house and couldn't repair it. The tech never showed up and now I have wires sticking out and still no service. Worst company I have ever dealt with.
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I have had to have repairmen out to fix my service 5 times since August for last year.During the hurricane in Florida, the total service went out the day before the hurricane hit, and we didn't get it back up till two days after the hurricane was over. Electric...
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pmont5100
pmont5100

Well, the Corporate Offices contacted me. Strictly information seeking, but no resolution. So far, since this trouble, service has been out for short periods of time twice. ...

1.6
I liked
  • Very little with this company
I didn't like
  • Talking to someone who is in another country
  • Being lied to everytime i call
#1011155 by pmont5100
Now 3 weeks into their game, I am still requesting techs and spend hours on phone with tech support. Way too many issues to list from crashing Internet to false account holder statements, billing, no tv or Internet , yet I supposedly have their latest and greatest...
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1.0
#990327 by anonymous
I have had an ongoing problem with my cable tv reception, and after two hours on the phone it was determined to send a technician to do the repair.An appointment was set for 1-3:00 pm. The tech showed up at approximately 1:30, and Comcast called to say that he was...
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#973274 by anonymous
Comcast has messed up with me again and I mean again!I had no picture on my tv and they go to my parents house for service?? The tv is at my house not my parents. Get it correct. I want a refund of service for the month of November 2017 because of this and no TV. Why...
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1.6
I didn't like
  • Charlie
#956707 by anonymous
For the past year I have been having trouble with my internet services I had over ten technicians out and maintenance men's out so I get my pen and paper call Comcast the agent I get was Ortize I ask for her I'd number it is 180028 I ask was she in Florida she said no...
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1.3
#955285 by anonymous
I had a phone problem and did an on line chat.At the end it was determined that they needed to come out for service. Never was I told there would be a $50.00 charge. Finally after three attempts they replaced the modem which I lease. I thought that was the reason you...
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1.6
#953075 by anonymous
How do I go about switching out your modem for my new one? Jolly > Hello MARK_, Thank you for contacting Comcast Live Chat Support. My name is Jolly. Please give me one moment to review your information. Jolly > I hope you are doing well. MARK_ > My Issue: I have my...
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1.0
I didn't like
  • Being lied to
  • Lack of communication
  • Customer service
#948049 by anonymous