Comcast Boston, MassachusettsComplaints and Reviews

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1.6 Based on 871 reviews
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  • Customers like
    • When it works its good 21
    • Internet speed 15
    • Internet service 12
  • Customers don't like
    • Poor customer service 118
    • Outrageously high prices 64
    • Service 54
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I had my modem updated and have had nothing but problems . First tech installed modem WRONG. Second tech came and said it was the wires running to my house. Things worked fine for twenty four hours. The next morning no wifi for my devices. Called customer service , spoke to a Person who was extremely rude to me. Called back again spoke to a new person who didn't have time enough to spend with me. They said they would send a reset signal that... Read more

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  • From mobile
  • Feb 21, 2016
  • by anonymous
  • #794586

Comcast is the worst company ever in USA, I regret having the their cable they always charge you even when your tv and Internet are not working and they always disappoint whenever you have a problem with your cable the will promise to come and rectify the problem and they would show up and still charge for that.

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When my service became interrupted I called Comcast and spoke to an agent and let her know what was going on and in return this agent was ignorant disrespectful and didn't know how to talk to customers I'm so pissed off that I pay all this money for this service and I have to listen to some *** talk to me the way that she did she blatantly lied to me about the situation in my bill and told me that I had to pay her over the phone and when I told... Read more

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They have the monopoly and do what they want and charge what they want. the service is very bad and expensive customer service have very poor attention and do not solve anything, the solution they say look in internet someone has to do something with this desepcion. They have the monopoly and do what they want and charge what they want. the service is very bad and expensive customer service have very poor attention and do not solve anything, the... Read more

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I only want my balance on my account #1100700079,I have called and was on hold for 20 minutes. I ended and hung up. Please send me the balance @ my new account address Marjorie ayers 135 Blanchard St Gardner Ma 01440, or mail me a copy of my bill. Thank you.MA

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  • From mobile
  • Jan 11, 2015
  • by anonymous
  • #581142

Programs that are 30-40 years old, are they serious?

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I have been a loyal Comcrap customer since 2008. Due to my hours being cut at work and other bills that are more important, I decided to call Comcrap to cancel my triple play services, as I didn't use the phone anyway. I use my cell phone. I had a 42" plasma tv and I had HD, which with that tv, I couldn't tell the difference with anyway between SD and HD. Instead of canceling my service, Comcrap talked me into a cheaper package. I downgraded... Read more

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  • From mobile
  • Jun 06, 2014
  • by anonymous
  • #494243

My internet and phones go out every five minutes with this god awful service. Ever since I switched to xfinity my experience has been nothing short of atrocious. Going back to fios.

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I know better, but after spending a long, long time on the phone with the Comcast rep who assured me to no end that the new Xfinity Gateway modem would increase speeds as well as provide better wifi and phone, I finally did it. It's ok, I will probably save money on the local Fairpoint telephone service. But the box came with no battery (must order for $35 extra or risk no 911 service, ok as I have cell phone) and there's no increase in... Read more

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Here's proof that Comcast Customer services reps are liars. This is acual text from a Comcast rep: Joevin: That is alright. Rest assured that I will place notes here on the account about your concern today. Also, rest assured that your services will not be interrupted now since you have made the payment today. Needless to say Joevin lied, service was interrupted. This is not the first time Comcast has lied to me on various subjects. In fact it's... Read more

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