Comcast Chicago, IllinoisComplaints and Reviews

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1.6 Based on 871 reviews
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  • Customers like
    • When it works its good 21
    • Internet speed 15
    • Internet service 12
  • Customers don't like
    • Poor customer service 118
    • Outrageously high prices 64
    • Service 54
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  • From mobile
  • Nov 05, 2016
  • by anonymous
  • #949836

Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!

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I don't know what is happening with Comcast, but they now suck in the worst way. Seriously considering to AT&T. The customer service is the worst to deal with as you can't understand what the agent is saying, who in turn does not comprehend the problem you are trying to explain. I recently called and was told to call back and go through all the prompts because they did not know how to switch to another department, I was cut off by another... Read more

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I have Comcast internet service and have been having a ton of issues with spoty service. I called multiple times to get this fixed only to be told that the modem needed to be restarted. After doing this multiple times without any resolve I asked for a tech to come out to look at the line. The 1st appointment the tech never showed up even though Comcast said they did. I rescheduled for the following day and the same thing happened. I called... Read more

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I was a Comcast customer for over five years, and tried time and time again to deal with them. Here's the story . . . First signed-up with Comcast because the apartment we were living in had a deal with them - $80 a month for Internet and cable services. Perfect. At the time, Comcast was the only provider in the area, and signing-up for this resident referred plan probably saved me $30 a month with no contract. Service was reliable. I don't... Read more

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  • From mobile
  • Aug 17, 2016
  • by anonymous
  • #902554

Worst cable company ever see in my life very poor services very bad costumer services too many lies don't use this company

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  • From mobile
  • Jun 17, 2016
  • by anonymous
  • #867621

Worst internet connection. I had at&t for 2 years. dont know what on earth i was thinking when i moved to comcast. i was on customer service for 2 hrs. exactly 2 hrs. spoke to 5 technician and 1 billing person . and still they could not resolve issue. Ridiculous!

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I recently worked with comcast on restoring my internet that had been mistakenly disconnected. I was being told all kinds of lies and told about 26 different things (thats how many comcast reps i spoke to before Rainy came into my life). I want to tell you that my hassle last 72 hours and a multitude of calling not several, but many many times and being hung up on, transferred to companies who had no connection with comcast, and deceived by the... Read more

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Comcast is so full of ***. They told me 44 for my bill plan. Then it's 61. Never mind the fact I was charged twice for installation. Then when I call corporate they are telling me the noted that were made. I said that's wrong listen to the call. Oh it too far back. Well what's the point of recording. Then they said they would give me 10 off. I call back because I setup automatic payment that didn't happen. Got a late fee. And tell me no you... Read more

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Comcast sales, account services have been MISLEADING, unprofessional and un-knowledgeble. I was contacted for MONTHS to change my service to X1, which I continued to decline. Eventually I complied based on a sales rep informing me that I would received the same service package with a better OS. I switched and have been in Comcast *** every since. I've been charged more because the package changed. HBO continued to disconnect on it's own for... Read more

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I have had Comcast for two years and I have had to call customer service 3 or 4 times. The majority of the reps have strong accents and you cannot understand them. Also, they are un-trained and have no idea what they are doing. I had to call four different times and speak with four different reps in order to get my phone line installed and working correctly! Without notifying me, Comcast decided they were switching packages and took five... Read more

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