Comcast San Francisco, CaliforniaComplaints and Reviews

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1.6 Based on 849 reviews
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  • Customers like
    • When it works its good 21
    • Internet speed 15
    • Internet service 12
  • Customers don't like
    • Poor customer service 116
    • Outrageously high prices 63
    • Service 54
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I have been a comcast customer for almost two years and everytime I used to get paper bill every month in the post mail. But this month I didn't get any except some e-mail telling me to sign up for paperless billing which I didn't want to do. I called twice to the customer service they keep telling me that they mailed twice paper bills . then I called the third time and asked to speak to the supervisor the supervisor tells me there was no paper... Read more

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When I first had Comcast Business service installed, there were a few issues with the dedicated IP addresses, but otherwise the connection was fast and reliable. The charges have risen by less than 10% without explanation or reply to my inquiries. Each month I get something in the mail asking that I contact them for any needs, but apparently if those needs fail to increase my bill, there's no point in returning my calls. Recently the modem has... Read more

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I called a week or so to make changes on my account with Comcast. Originally my husband was calling to cancel services. Tye answered our call and boy did we get a HUGE surprise. Instantly my husband put on a smile, within a minute or so I actually heard laughter, I walked into the room assuming he was watching TV a comedy or something. NOPE he was talking still to Comcast. This was such a treat, Tye was very honest infact there were a couple of... Read more

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The is just a interesting question to read. What makes one account secured from anyone to including employees to look for information when they want to? Still I can hear in or around this place using my name to obtain services that is not theirs to begin with. Change phone number for a reason other than my own. I will give it out once I am there at my new location phone number that is. Yes I am moving out of area to new location. I am not at... Read more

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In about I will be else where I do not want cable to follow me around and pay for service when I am no longer in this area. Thus bill will be paid in full and and service will no longer be needed by me in my name. Some one else can enter their own name and pay for such service. I am through with cable for now until I feel such time time to return and only if I return!! Service it's not what I expected it should be if cable is running through the... Read more

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Comcast does not know the meaning of customer service. They have untrained people answering the phones. They have extremely strong accents are are difficult to understand and they have obviously been provided script cards to read from because on every call, no matter the person I've reached, the words were always the same. They apologize over and over but it's not their fault. Because Comcast doesn't train them. They have NO idea what... Read more

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Was sent an offer for 120 channels and internet for $79.99. After an hour on the phone, trying to set up an account for my parents house, We agreed on this deal plus $15 for the cable box and $2.65 each additional tv (without the box) plus $50 shipping fee and we will install ourselves. We finally get it all set up and the said to get 120 channels the monthly fee would be $150 and $79.99 is for only 60 channels? Oh, and they'd be happy to... Read more

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Your internet is very slow that when I watch shows it just spins,spins,spins spins!! Get it!! Your service is very bad at this time!! If I want to watch something I go to comcast office to do so??? Yes I very angry about this situation!! There is one cable box and one router!!! If I get enough people like I seen today I wonder how I got to watch anything!!!!! My pad itself gets hot for me to handle it maybe you got hot clients!!! As soon as I... Read more

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Why is it that everyone has to have a certain phone number and have none of their own?? What is it with using their own phone numbers and using someone else number? I change my number because of this plus I am moving due to all of this issues!!! I will in time be in to return said equipment. I need up to date bill to pay in full. I am tried of everyone using my name in order to gain access to account not their own. I been trying to explain to... Read more

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Tonight I was unable to access content that I had paid for. I called customer "service" (what a joke). I was on hold for 55 min, 56 sec. The "executive service manager" (another joke) was surly and unhelpful. He told me the server was down and there was nothing Comcast could do about it. I asked him what sort of compensation Comcast was going to offer me on my bill. He said none but offered me pay per view coupons which I declined. He hung... Read more

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