Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

When I try to download a web page and it is slow - I do a speed test and guess what - I pay for 75 and I am getting 45, 57, 62. I have called in for a "reset" 50 times and then called for an agent - probably 12 times and all they do is a "reset the modem".

The next day - my speed is back at 47, 55, 63 when I have trouble.

They are ripping the paying customers off and I am now going to the Better Business Bureau and Attorney General Office of my state to address the problem. This is nothing new with Comcast and customers need to make it clear that they are being cheated.

Product or Service Mentioned: Comcast Internet Service.

Reason of review: Ongoing month to month overpayment for under service..

Monetary Loss: $25.

Preferred solution: Price reduction.

I didn't like: Being lied to by agent that they had fixed the problem.

  • Comcast Xfinity Internet Service
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