Went on-line for service connection. Decided on Comcast' bundled service.
On my install date, I had previously requested a Comcast employee, not a contractor. I gave specific instructions which were NOT followed. When the contractor arrived, he would not enter my home until the dogs were 'put-up'. I stated I had a Service Dog and needed the dog with me and the Contractor stated he had signed a 'contract' with Comcast that he would not enter a house with dogs.
After I removed the dogs from the area (none of the dogs are aggressive) he rapped on his clipboard and pointed at the order sheet and asked if I was the one who 'did this'? The contractor was referring to the statement on the order sheet. "Call ahead" and "Request a Comcast Employee, not a Contractor". I responded 'yes I did'.
The contractor then turned to me, placed is hand on his hip and stated "well, I am a contractor". This 'contractor' spent less than 1/2 hour and since I was unaware of what he was doing, he did not install all that I had requested. When I contacted Comcast on Monday, Marc 11, 2013, they sent out a Comcast Technician on Tuesday, March 12, 2013 who spent over 4 hours installing all the products I had requested. The following day, I didn't use my Internet service but on Thursday (3/14/13) it was discovered not all sservices were able to be used.
When I called 1800Comcast, I was hung up on twice, finally, a customer service supervisor did return my call after 2100 hours. Another technician did show up 3/15/13. I have made made repeated requests to their corporate office to have a credit to no avail.
Today, Friday March 22, 2013 I received a bill for $150!!! I can't believe they have the gall to send me a bill!
Product or Service Mentioned: Comcast Bundle.
Monetary Loss: $2500.