I had comcast cable and Internet for a few years sans problems, so when a rash of break-ins were occurring in the neighborhood I decided to have Comcast install an alarm in my house.
First, the installer drilled through a pocket door during installation ( after he opened it and walked in the room). Second, a "supervisor" came to fix the damage.
He used a clear gel to fill holes in sheet rock! Despite the eyesore, I felt I needed the alarm being a single woman living alone.
Well, I got robbed last week and the alarm didn't go off. After trying to contact the alarm folks for 2 days I got a response.I wanted the service discontinued.I was told I'm being held to my contract regardless and that the alarm company is not responsible in anyway. I will never use or recommend Comcast services again.
One rep even had the audacity to ask me if I watch the news, that crooks know how to bypass the alarm and turn off! Well, if that's the case why hasn't Comcast, the large corporation that it is, solved that problem?
Product or Service Mentioned: Comcast Installation.
Location: Salt Lake City, Utah