Comcast
Reviews and Complaints
Reviews Chart
2.1M
CLAIMED LOSSES
5.3K
TOTAL REVIEWS
520K
PAGE VIEWS
20
ISSUES RESOLVED
No sound on NBC
I need an agent. My only phone number was revered. Please call me at 773-484-****. I have no audio on NBC programming
ID
Preferred solution
I need technical support to get audio on all channels
I may have had my worst experience ever at the Xfinity store in at Atlanta at their Battery location. It was about 6:45 PM on April 19, 2021. I have been having Comcast internet outages over the past month. No there will not be any tickets as it is just too hard to...
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ID
Location
Marietta, Georgia
My this month billing
My bill is changed and I want to know why. They always do this. Give you one rate and charge you something else. I hope other companies start working and providing internet access
User's recommendation: Never comcast, but unfortunately no other option.
ID
Pros
- No pros
Disconnect
I want to pay my bill. 201 south Harold ave north lake Illinois. 773771****. 708681**** my info. Currently is 0 balance. Doesnt look right
User's recommendation: Good.
ID
Location
Elmhurst, Illinois
Preferred solution
View and pay my bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe hole in my front yard
Cable repair people came and tunneled under my driveway, ran a new piece of cable and left a big hole in my yard 3 weeks ago. 251 Silverleaf Drive, Sterling, Virginia 20264
ID
Location
Herndon, Virginia
Pros
- Two thumbs down
Preferred solution
Fix your cable and fill the big hole in my front yard.
Closing Accounts
I closed a business account (only got it because residential account kept having outages) within the 30 day period to have no charges (closed with 3 weeks because it took 8 days to get a live person on the phone) and 3 months later I am still receiving bills. I even got a call from a collection agency!! I have been transferred between the residential billing to business billing on every call. Its like the 2 groups dont even communicate with each other and that automated system sucks!!
User's recommendation: Use another company if at all possible!!
ID
Location
Chicago, Illinois
Poor customer service
Apparently there is no longer 24 hour help available. You go through their stupid waste of time automated system and all the hoops and then find out they are closed and cannot get help. Any other company would be better than this. After being with Comcast for 33 years I will be dropping as soon as my contract is up if not before. It might well be worth the money to be rid of them
ID
Custmer service and don’t repair security alarm
My home security alarm doesnt work properly when we activate last year . 7 to 8 months we never use alarm because COVID-19 Last month we call customer service he say need new censer but we never use.
ID
Location
San Rafael, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Well, it took 3 visits and one supervisor, but your guys came through. Finally, fixed the intermittent downtime. The Wi-Fi would just drop off during different times of the day. This was going on since last year, but they sort of fixed it then. Starting getting worse...
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ID
Location
Clementon, New Jersey
Could not get an agent
If you do not want to this is the way to do it Set up an automatic system that says we cannot help you and then hangs up
ID
LACK OF Customer Service
Once you have their service, they REFUSE to provide customer service. You call their CS phone number, and they DO NOT give you an option to speak to a HUMAN BEING.
User's recommendation: DO NOT get Comcast.
ID
Cons
- Comcast does not deliver its service
- Horrible services
Preferred solution
Customer Service REPRESENTATIVE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged a late fee. sent payment over 2 weeks prior to due date.
I was charged a $10 late fee. I tried reaching out to the company's consumer service but to no avail. I tried calling. I tried online contact but contact attempt was convoluted and attempts were cut off. You used to be able to call and speak to an agent directly by phone. But no more.
User's recommendation: Choose another company. They switch a baited in order to put me on contract then give me the same rate at discount per contract. Now customer service is a joke.
ID
Service
Comcast Internet Service
Loss
$10
Preferred solution
Price reduction
I opened a new account that is supposed to be installed today and cannot talk to anyone about it
I opened a new account that is supposed to be installed today and cannot talk to anyone about They cannot verify me.
User's recommendation: They cannot verify me.
ID
Location
Milwaukee, Wisconsin
I went to Xfinity store in E-town Ky Sunday and I stepped in store to talk to a Mgr, No mgr til Monday, as I proceeded to talk to a Black lady a black Gentleman who worked there telling me not to Point and he jumps in the Conversation uninvited and I told him " he did...
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ID
Location
Muncie, Indiana
Status of communication with comcast customer service
Thank you PissedConsumer.com, you did a great job on relaying our issue to Comcast! They replied within 24 hours. They asked us to call them, we did not have time to do that. The internet speed issue is on and off during the past several days. Speed ranging from 3.05 Mbps to 94.9 Mbps without we change anything. If we got pissed again, we may just have to change to a different service. Thanks again!
User's recommendation: using pissedconsumer.com.
ID
Location
Maple Grove, Minnesota
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