Comcast Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
16
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
What's your story with this company?
Ask a Question About Comcast
Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Update by user Oct 02
Tried to add photos showing calls now system on this site will not let me. Maybe this site is one sided?
Original review posted by user Oct 02
I have called dozens and dozens of times, today I posted Another complaint because it appears the company just decides to close them out just because they cannot...Review
Service
Comcast Tv Service
Pros
- Xfinity mobile sometimes
Cons
- Lack of responsiveness
- Scam seniors
- Hacking lying deception
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
Comcast in Philadelphia, Pennsylvania - 80% Price Increase
Comcast is still offering my 60mbps internet and phone bundle to new customers in my area for 49.99. 13 months ago that is what I was paying due to documented medical hardships with both of my children. After countless phone calls, a BBB complaint and an FCC complaint, I am now paying a "discounted" price of $89.99. I offered to pay 64.99 for the package, and they refused. I ran it up the flag pole in corporate as far as I can. Just because I'm not a new customer and in a more financially stable position than I was 2 years ago does not mean I should get raped with an 80% increase. Comcast, that's just not right! Why can't this company be normal like other companies and raise the price 2% every year instead of trying to be so greedy!
Review
Service
Comcast Internet Plus Bundle
Pros
- Good speed when it works
Cons
- Virtually a monopoly in our area
- Good speed when it works
- Not enough service package options
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
I recently moved to a new home. I retained my existing home. When I moved the service was ended at my old home in spite of the fact I am still paying through my homeowners association on a quarterly basis. Approximately six months now I am paying for a service not...
View full review
Review
Service
Comcast Bundle
Cons
- Unreliable service and billing service
Reason of review
Problems with payment
Tags
Comcast - Locked out of email account for a week and counting
On the morning of Tuesday, September 24, 2019, I went to log into my weezersk@comcast.net email account and was greeted with the following error message: "Error We're sorry. It looks like something went wrong. Please try again in a moment." I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error. I filed a complaint with the FCC and FTC Saturday, 9/28, and have just finished posting my complaint on RipoffReport.com. I am now going into my second week with no access to my email.
Review
Pros
- Very reliable cable tv and internet
Cons
- No access to email for a week
- High prices
Reason of review
Denial of access to service
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
With Comcast since 1993.Moving 4 times I’m a senior on a fixed income disabled. 9/2018 Andrew in loyalty dept started instant TV., never worked. I called over 50 times, plus had rep come out in 1/2019. Returned all equipment 8/2019. They continue to Bill tried to...
View full review
Review
I have tried to cancel the Comcast TV service for a year now. I have called over 40 or 50 times and you could see my calls noted on their system every single month multiple times. It is never worked then they try to beat switch me into another product I didn’t even...
View full review
Review
Service
Comcast Digital Tv Service
Cons
- Recording when calling in
- Poor customer service
- Incorrect billing
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
I want an apology for privacy issues. I want to stop being billed for items that have been returned as of August 31, 2019. I want to have no service billing to me back to just September 2018 as it never worked
Tags
Comcast in Sarasota, Florida - Horrible
we have been here for one month. and have nothing but problems. everyday. the internet is down. the cable does not work. I have no support. from Comcast. 2 Cal and fix us. will be canceling. as soon as Frontier gets here.
Review
Service
Comcast Internet Service
Pros
- Quality of service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
My last bill was reported to collection and I want to pay it so it can be taken off. The bill the collection agency has is 100 dollars more than it should have been because comcast never took care of the equipment return. I even have a receipt as proof I returned the...
View full review
1 comment
File a Public utilities commission complaint file a BBB complaint file adjuster’s complaint with your state. And just maybe your state will take action against Comcast to protect you like Washington state Minnesota and Michigan has done for their consumers. Good luck
Review
Service
Comcast Customer Care
Cons
- Incompentence
- Failure to find a solution
- Poor customer service
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution
Comcast - Garbage
I agree with all the 1 star comments. Comcast / Xfinity no longer cares for their long term customers. I have been on hold, transferred, and hung up on repeatedly. I pay less for trash, water, sewer, gas, and electric combined than for TV and Internet. The only reason they keep customers is because we don't like to change service but after todays customer service, I will be changing. If more customers do not cancel, they will never change.
2 comments
Review
Service
Comcast Xfinity Triple Play Bundle
Cons
- Being lied to and wasting so much of our time
- Expensive for what you get
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Comcast - ACCN NETWORK
Comcast has had since August 2019 to PAY and SIGN a contract with the ACCN Network. BOD's and Executives need to WAKE UP to avoid losing existing paying customers. College Football in the South is like the American Flag in the U.S. It's a NO BRAINER - Make it Happen Folks!!!
Review
Service
Comcast Tv Package
Pros
- Helpful with trouble shooting technical isssues
Cons
- Lack of accn network due to not signing contact
Reason of review
Provide the ACCN Network
Preferred solution
Let the company propose a solution
Tags
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Yep, They totally suck!
Agree