Comcast Reviews and Complaints
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Customers don't like
- Poor customer service
- Service
- Outrageously high prices
Customers like
- When it works its good
- Internet speed
- Internet service
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Comcast - Internet Connection
We’re now going into year 3 of trying to receive the service we are paying for. To no avail as we still cannot get Comcast to fix their problem. What’s next? BBB? FCC? CT Attorney General? Total nonsense.
I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
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A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call...
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I am receiving calls from a scam in which they mimic my own land line number. I get about 10+ calls a day. I called Comcast only for someone to tell me they cannot help me after being on hold for about an hour. I was then sent over to Security and placed on hold for...
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I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...
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After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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The people at Comcast Infinity are liars. I have been paying for internet for over 5 years and the speed I was paying for was 150. I am a businessman and had to do an important project from home and the meeting failed due to Comcast/Xfinity actual speed was 62 not 150...
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After two months of Voice Mail drop ins from boxes not my own recording messages not for me and not dialing my phone number. I contacted Comcrap to get it fixed. Now at two weeks and they still do not seem to care. Three MANAGERs actually promised to call me back....
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Product
I liked
- Internet access speed
I didn't like
- Customer service
My NFL Network channel was dropped but the Channel lineup shert in my August bill said it was included in my Digital Starter Package. I have had the NFL Network for 14 months. Comcast said it was moved to a higher priced package, but the channel listing that came with...
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I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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And you probably have a 2 years contract. So isn't that a breach of contract? And if you want to add a channel you would pay more! Are they reducing your monthly fee? I think ...