Unclaimed
Comcast
Reviews and Complaints
3.9M
CLAIMED LOSSES
6.2K
TOTAL REVIEWS
780K
PAGE VIEWS
28
ISSUES RESOLVED
Comcast Reviews
New Reviewer
Invalid charge
When we called initially to add WiFi and a second cable box, we were told explicitly that because my mother has been such a long term loyal customer, you would waive the $100 technician fee. The technicians said they were here to DISCONNECT the cable service. They did not bring a second cable box They would not connect the existing wiring to the second TV. They said they would be charging a technician fee of $100. Please send us a cable box that can connect with WiFi, and do not charge us $100.
User's recommendation: Be very careful.
ID
Location
Ann Arbor, Michigan
Preferred solution
Let the company propose a solution
Billing issue
I cannot find a telephone numbrr, so I can talk to a real person and straighten out my bill. It 8d very frustrat9ng and do not know how how to get this taken care of
ID
Location
Columbia, Connecticut
New Reviewer
No service
No service updates in email before it's Ben most of the day should let ppl know before not happy at all might go else where if continues
ID
Location
Lady Lake, Florida
Preferred solution
Price reduction
On June 1 Comcast did an upgrade to the service and disrupted our connection to the Internet for over two hours. I appreciate the need for constant improvement and upgrading, not telling anybody about it or informing us that the interruption was scheduled prior to it...
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ID
Location
Saint Paul, Minnesota
New Reviewer
No customer service
Why dont you just provide a phone number for customer service, not the automated system and ask and chat system, they dont give anything what people need!!!
ID
Cons
- Impenetrable phone service
- Lack of reliable information
- Support representative too lazy process order modem
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerService interruption
It is sad, stupid and horrible that you can not speak to a representative. Everyone does not have cell phone, nor have a way to handle thing in a technical matter. This has just wiped out many of our senior citizens, like my 90 year old mother. I'm so sick of this foolishness.
ID
Location
Chicago, Illinois
Preferred solution
get better customer service, not have to deal with the automatic system and get workers in the USA.
New Reviewer
No internrt
No internet. Something is beeping. Now my computer screen is not coming on. I am an online teacher and really need the internet!be careful
User's recommendation: Be careful and call for service asap.
ID
Location
Highland Park, Illinois
Loss
$250
Preferred solution
Deliver product or service ordered
New Reviewer
Bill and over charged
I several times Ive spoken to the customer service agent and she keeps telling me that my bill will get lower and lower but it never does it just keeps getting higher and higher every time I speak to someone they tell me something different than the customer service agent before I get like maybe 500 channels and I only watch like 10 so I dont even know what the charges are for
User's recommendation: Get a fire stick.
ID
Location
Takoma Park, Maryland
Pros
- Non so far
Cons
- 9 of 10 times i fix a house and it is a simple overlooked issue
Loss
$600
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerInternet down
Internet went down And will not turn back on back up we are a business !!! Pleae help we are a buossness
User's recommendation: 4.
ID
Location
Atlanta, Georgia
Pros
- You tell me dammit
Cons
- Lack of communication
Loss
$2650
Preferred solution
Internet working
New Reviewer
My bill went up without notifying me
My bill went up to $89 from $50 I found out when they took money from my account. I tried to call but not was able to talk to any one about this matter
ID
Location
Hoffman Estates, Illinois
Service
Comcast Internet Service
Loss
$39
Preferred solution
Price reduction
Terrible customer service
Keep getting agents who are ill informed of their own company policies tell me they will fix a problem BUT THEY never do!! Every time I try I get gibberish I AM SO SICK OF THIS !!
User's recommendation: Do Not due business with them.
ID
Location
Flint, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGet my account back to were it started
I keep having extra channels added on to my account such as Disney Disney+ HBO plus Ill kinds of different things that I dont want I want to get back to my basic account
ID
Location
Ashburn, Virginia
Pros
- Reasonable
- Okay company
Cons
- Internet spd not as fast as before but payin more for higher spd
- Scammy and confusing billing scheme
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerExtras keep getting added onto my bill I would like to take it back down to the bare memo high can’t get in touch with the folks so that can happen
My account Keeps getting things added onto it I have a basic account and now it has several things on it but I cant get them to remove
ID
Pros
- You can get out of your contract in 2 years
Preferred solution
Price reduction
Need to speak with someone
Impossible to speak with a human.live chat does not answer my questionsrequested to have someone to call me instead.sat around for over 30 minutes with phone in handnever got a call and yet received two messages that attempts to call me back were madewhat?Finally after calling the general contact number for the 5th time and responding to their prompts with all wrong info.I somehow got through to an agentshe answered all my question2 hours wasted trying to get through!!!
User's recommendation: Don’t ever try to speak with an agent, unless you have 3-4 hours to kill, if your lucky..
ID
Location
Evanston, Illinois
New Reviewer
Cancelation fee
When I called to add internet service for my home. I was advised no cancel fee if need to canceled. But they try to apply cancellation fee of $100.
ID
Location
Galesburg, Illinois
Pros
- When it works right
- Service when it works
Loss
$100
Preferred solution
Let the company propose a solution
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