Comcast Reviews and Complaints
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16
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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- Latest review first
- Most helpful reviews first
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Comcast review: Bunch of money grabbing thieves
They can put a message on your screen every night telling you you need new hardware, but when they steal TCM to a sports package, to get more money, it's on your bill in microscopic print. I've had these guys for 35 years and they were "just good enough". Never gave a real care about you as a customer. I've paid 104 per month with 3 TV's for digital starter. Then they took TCM off. I called. They didn't tell me about the package, they said I needed new boxes. I said OK. they shipped me HD boxes and charged me 35 per month more for HD, without approval and without asking. Don't go with these guys unless you have no other choice. they don't care about a 35 year customer they darned sure won't care about a new customer.
Review
Service
Comcast Tv Service
Reason of review
Poor customer service
Comcast review in Worth, Illinois: TCM STATION
Just raised our package $10. two weeks later removed TCM and apparently for $9.95 we can have it back . PISSED IN PALOS.
2 comments
Review
Pros
- Service technicians are good
Cons
- Tcm
Comcast review in Vincentown, New Jersey: Charging $9.95 for TCM moved to "sports package"
This is outrageous. Comcast just started charging $9.95 for TCM. They moved it to the "sports package." I am looking for a new provider tomorrow. This is highway robbery. I already pay 283.00 per month for nothing special. If you want to send a complaint, go to this link: https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update It goes to Tom K, a vice president. not that it will do any good but, if enough people do it, maybe they will back off. I am so pissed.
1 comment
Review
Service
Comcast Turner Classic Movies Tv Package
Reason of review
Access/ activation issues
Loss
$10
Preferred solution
Price reduction
Comcast review in District 3, Mississippi: Removal of network
Have had fairly good service and programming until yesterday when they removed TCM network to Sports pkg so you have to buy the pkg to get the network back. Had no warning, it was just gone.
1 comment
Review
Service
Comcast Digital Tv Service
Pros
- Comcast tv
- Helpful with trouble shooting technical isssues
- Internet service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
Comcast review: Miami service horrible and employees no help
The worse employees that I have ever encounter work for the company in Miami Florida... they are not helpful at all and an attitude when ask a question, employees have the security guards asking questions for them... and the store is more like a guys hangout...
Review
Pros
- No positive ones
Cons
- Lack of options
Reason of review
Horrible customer service/defective modem
Preferred solution
Let the company propose a solution
Comcast review in District 7, Louisiana: Fraudulent fees
I have reported them also to the Attorney General of Consumer Protection. After the complaint they have not charged me anymore for data over usage but it was criminal what they did to me with over usage fees and it could not have been true we had less devices and 2 less people in our home using data from a few months before. Just criminal. But I still had to pay over $200-300 in over usage and could not do a thing about it. How could I prove it except through common sense of deduction of household use myself. Fraudulent fees still continue about every 3 months.
Review
Service
Comcast Xfinity Wifi Internet Service
Pros
- Very little disruption of service
- Good coverage
- Good customer service in response that they have control over
Cons
- Billing frauds
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund
Tags
Comcast review: Liars and thiefs
They give a price when starting contract, then change package to less.than increase price!
Review
Reason of review
Not as described/ advertised
Loss
$100000
I signed a contract with them in February. They removed some of the channels, that were agreed to. They also charge me the fraudulent sports fee. Comcast told me it was a government fee. I found out through class action lawsuits, it’s not a government fee of any type....
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2 comments
Comcast is a blood sucking pariah. Streaming services will eventually be the end of cable.
Can’t happen fast enough!!
Write to VP and complain to state agencies. Drop them and go antenna...
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Review
Reason of review
Not as described/ advertised
Loss
$100000
Preferred solution
Court/FTC/fcc
Tags
Update by user Oct 02
Tried to add photos showing calls now system on this site will not let me. Maybe this site is one sided?
Original review posted by user Oct 02
I have called dozens and dozens of times, today I posted Another complaint because it appears the company just decides to close them out just because they cannot...Review
Service
Comcast Tv Service
Pros
- Xfinity mobile sometimes
Cons
- Refusal to solve serious legal problem
- Hacking lying deception
- Scam seniors
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
Comcast review in Philadelphia, Pennsylvania: 80% Price Increase
Comcast is still offering my 60mbps internet and phone bundle to new customers in my area for 49.99. 13 months ago that is what I was paying due to documented medical hardships with both of my children. After countless phone calls, a BBB complaint and an FCC complaint, I am now paying a "discounted" price of $89.99. I offered to pay 64.99 for the package, and they refused. I ran it up the flag pole in corporate as far as I can. Just because I'm not a new customer and in a more financially stable position than I was 2 years ago does not mean I should get raped with an 80% increase. Comcast, that's just not right! Why can't this company be normal like other companies and raise the price 2% every year instead of trying to be so greedy!
Review
Service
Comcast Internet Plus Bundle
Pros
- Good speed when it works
Cons
- Good speed when it works
- Virtually a monopoly in our area
- Total lack of customer service
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
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In San Francisco area they want $12.99 for the Package that now has TCM. They are getting rid of STARZ completely in 2020 in favor of THEIR Comcast owned EPIX channel which is 40% public domain film found free on any free streaming service.
AND , as of December 20th it's going up more......... you'll get a list of the changes and charges with the December bill. Indie channel and Retro gone as of today, December 10th , now only available with a voice remote .which I do not have.