Comcast
Reviews and Complaints
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Verified Reviewer
Predatory Pricing - Monopoly with no choices
This is a general complaint about the pricing practices of this global media and technology company. Probably half a dozen years ago, they brought in all this fancy fiber-optic cabling and promised consumers the moon.
In reality, they have formed a monopoly in terms of internet and television where they are practically the only choice. They get you to buy in with some low-price offer to get you hooked up and then force you into a bundle in order to keep pricing reasonable. That's where the games begin... Now every year we've faced 15-20% price increases.
We are retired and have only a very basic TV and internet package which, after 4 years, has gone from about $110 to $220/month. I would argue that the internet is now a necessity just to live. When will some branch of our government work towards investigating these practices and bring back reasonable pricing for the service?
We have now had to give up other things just to keep our basic cable and internet turned on. This is infuriating, and both Comcast and Verizon are holding consumers hostage.
- Cost of services
Preferred solution: Price reduction
User's recommendation: Don't live in an area where Comcast is the only choice
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Verified ReviewerCast list
Why did you remove supporting actors from your cast list? I never want to know who the producers, directors, and screenwriters are, but I often wonder who the supporting actors are and what else they are in.
You used to do that.
If you think that it's important to list off-camera personnel, do it, but also list the guest stars. It is a disservice to the actors.
Preferred solution: Actors back on cast list.
Ashburn, Virginia
Tech promised no arrival?
Zero !
Waited 4 hrs. For technician- NOTHING! Greatly Disappointed!
Why am I having to write more than is necessary for ACTION ON MY TECHNICAL ISSUE?
User's recommendation: Get it in writing!
anything like i have experienced you need to basically hold the techs hand for them to know you are waiting they ( comcast) will either cancel it without you knowing or cancel it if you dont call in ( insert 20 times to complain) the tech never showed up and of course they will no doubt charge you for the " no tech" visit
Concord, California
Technical problem porting home phone # out to new mobile carrier
On 12/31/2024 I called Comcast and requested that the home telephone number I've had for more the 35 years be ported out to a new mobile service with Astound. Israel said it would take them up to three days to complete the change.
And on 1/3/2025 I was able to use my ported number to make calls with my new Astound mobile service, showing that number.
However, EVERY CALL TO MY PORTED NUMBER WAS STILL ROUTED TO COMCASTS ENHANCED VOICEMAIL.
Now its 1/12/25; and my calls are still being routed to Comcasts Enhanced Voicemail, even though I closed all my Comcast accounts and returned all their equipment on 1/6/25!
Comcast is still refusing to take responsibility for creating this problem, saying they did everything the could, and that my account is completely gone and everything was done correctly.
If that's true WHY IS THE COMCAST ENHANCED VOICEMAIL STILL ANSWERENG MY "PORTED" NUMBER, IF THEY ACTUALLY PORTED IT CORRECTLY ?
HELP!!!
On Sun, Jan 5, 2025 at 9:27 AM, Neil
wrote:
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Hello John,
My name is Neil and I work in Customer Experience at Comcast. I want to thank you for completing our survey about your recent interaction with us. It sounds like we didnt meet your expectations, and I apologize for falling short.
I attempted to reach you a few minutes ago by phone.
Your feedback is very important to us and is essential to helping us continually improve the Xfinity experience for customers like you. Please feel free to respond directly to this email with any additional details on how we might be able to improve your overall experience.
Thank you for being an Xfinity customer.
Kindly,
Neil
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Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: eMarketing
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User's recommendation: Beware of technical problems
file a complaint with the fcc ( cinsumer complaint takes a few minutes on the site) i am only guess but the port doesnt seem to have been done correctly if its not going to the new service you have ( thats on comcast) as for them closing the account etc... of course they will say that and use that as a excuse to ignore you
Philadelphia, Pennsylvania
Can't get ahold of nobody
Answer the phone it's *** that we have to put and Email in to talk to someone I wouldn't recommend you all to nobody
User's recommendation: Not to use
Wallingford, Connecticut
Because you stink and don't stand by your word.
You make updates and don't inform people of those updates. My husband relied on TV being on all night for lighting to bathroom.
It goes off now during night; result? He lost balance, fell and broke his hip. What do you think of that update? No one calling back to see how he is.
That is why you stink. Collect the money and run.
User's recommendation: DONT!!!!
just a thought but they make little plug in lights ( night lights) that are usable
Faribault, Minnesota
Outdoor cable obstruction
On my second attempt seeking service I received prompt and courteous help. Presto, problem solved. I cannot rate Comcast, never been a customer, insufficient basis for judgment.
Seattle, Washington
Billing
I canceled back in November. Turned everything in and I am getting charged still. I want it resolved and a refund since I canceled.
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Verified Reviewer |
Rockville, Maryland
No servicing for four days
All cable lines on our block are down on the back alley due to wind storm on Sunday. We've called numerous times with no response.
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Verified Reviewer |
Winder, Georgia
TV says no signal after a power surge.
Power surged. When it came back on the TV didn't.
It says no signal on the screen. I've rebooted everything I know.
Birmingham, Alabama
Cable down on my front yard since storm in Birmingham week ago today!!!
I am still waiting to receive a call from local representative on when they will come to remove this cable which is hanging in my yard. I am NOT and have never been a Comcast customer and this cable is presenting a highly inconvenience to me and family!!!
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Verified ReviewerSign up for cable and internet
Too costly. Need a senior rate.
I will be looking for a cheaper provider or use a Fire Stick. The representative was great.
Preferred solution: Price reduction
User's recommendation: Don’t watch TV or find a better cost saving way to do so
Tucson, Arizona
Check Tel Line
No answer at Comcast call number when I tried to call about "Check Tel Line" notice on my home land line.The number I called was 1-80*-***-****.
Ann Arbor, Michigan
Service
Keep having issues with internet connection, when you call , the automated system tries to handle the call keeps suggesting sending a link but it your experiencing issue what good is that going to do. Then it hangs up without transferring to a live agent, The service is the Pitts, they are over priced,
User's recommendation: Research before committing
Washington, District Of Columbia
Need more channels
All my channels are gone. The repairman took my personal box that I was using.
PLEASE GET IN TOUCH WITH ME. ..with a LIVE PERSON!!!
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welcome to the greed of corporate america prices of steaming service and other things have increased ( insert inflation) they know people have little choice so they can also they are not regulated thanks to the clinton ( 1996 telecom act)