Comcast Reviews and Complaints
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15
ISSUES RESOLVED
4K
TOTAL REVIEWS
$980K
CLAIMED LOSSES
$916
AVG LOSS
290K
PAGE VIEWS
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Ask a Question About Comcast
Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
State:
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City:
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Product:
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Comcast - Increasing bill
In May 2019 I dropped my movie package with Comcast trying to save money. I am so confused by the billing since then. I was charged one time fees and I don't know what fees. It is August 2019 and my bill is $1 more than it was BEFORE I canceled the extra movie channels. Customer service sucks. I was told to switch to Roku if I wanted to save money!!
Review
Pros
- All show i like in one place
- Internet speed
Cons
- Rip off
- No attempt to please us
- Monthly pricing
Reason of review
Charges are a rip off
Loss
$10
Preferred solution
Price reduction
Comcast in Boston, Massachusetts - Email
I want my email back, u say i need to change my pass word so help me do that, i was put on hold for 35 minutes. Please help me get back to my email.Marjorie Ayers at patcheye@comcast.net. 
Review
Service
I was on with 2 wonderful voices 4 about 3 hours trying to get my e mail, my password an they didn't work, these voises couldn't get me a new password, so after being on hold for 35+minutes . I was sent to customer security team they didn't answer after another 20...
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Review
Why have a “total outage” without telling your customers? I spent 1hr thinking it was my connection. Very pissed and very unhappy.
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1 comment
Sooooooo you'd prefer that they waste time reaching out to every individual customer instead of working to resolve the situation? You aren't that damn special. Read a book or something instead.
Review
Comcast in Marysville, Washington - What service?
The word customer service is like a unicorn when it comes to doing business with Comcast. Their service is the worst. Slow internet, cable continually has problems with picture and sound cutting out. When you call for "service" you get a robot with limited vocabulary so you are put through a 5 minute list of questions. When you finally get a "real" person (not sure if that is a true statement) you get useless dialog and someone who has not heard a word that you are saying. I have figured out why the lack of service when you call them. You have two opinions: either carry on with the *** service or change providers. Most people are too lazy to change so the *** service continues.
Review
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Comcast in Clinton, Louisiana - Garbage
Constant price hikes. Took away Cinemax after I paid to upgrade to a bundle that included. Told me as part of their agreement they can make channel lineup changes and I can’t break agreement. But I’m welcome to buy Cinemax back for $12 a month. They replaced it with their own *** channel called hitz. Garbage would complain about how bad this company smells.
Review
Service
Reason of review
Poor customer service
Loss
$144
Preferred solution
Price reduction
Comcast in Miami, Florida - Worst cable company ever
Worst Cable company ever! Slow internet and it is always a problem in the area.
Review
Cons
- Worst cable company
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Comcast in Miami, Florida - Worst cable company ever
My mother in law is in contract that can not get out. This is the worst cable company ever! We have had to call Comcast several times this year to be able to watch our programs. Not only cable but internet service. Very disappointed. It is always a problem in the area and they take too long to fix it.
Review
Cons
- Comcast does not deliver its service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Comcast recently is breaking their contacts with all their subscribers. This past week anyone who has a contract that they must follow has lost the Cinemax channels. Currently they are now making you subscribe to channels you are already paying for in your package...
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Review
Cons
- Constant contract breaking and terrible service
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
All, be mindful that this company has no way of supporting you unless you want to start new service. Anything beyond that you will more than likely be sent to several people and in the end not be helped. It has been over a week saying the same things to the same...
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Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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You need to cancel service immediately. Look for another provider especially if you are a paying customer.
There is a lot more "why" behind the scenes and it is only going to get a lot worse for comcast if that is possible. Research DDOS......it is all political. There are some very pissed off hackers, etc out to destroy comcast, MSNBC and large corporations connected to them and the DNC. This is global (Russia, China, N.
Korea, etc). The deep, dark internet !!!!!