Comcast Reviews and Complaints
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Customers don't like
- Poor customer service
- Service
- Outrageously high prices
Customers like
- When it works its good
- Internet speed
- Internet service
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I don't remember the exact date I started having problems with my internet and cable. I believe around December of 2017, the NIGHTMARE HORRIBLE SERVICE BEGAN. First my internet became really slow, and was taking 3 days to download a game. Then my cable started freezing...
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Product
They make you take a 2 year contract, but price goes way up after 1 year. They are free to charge you high prices because no competion. I plan to be rid of cable when contract is over. Streaming has lists of different plans that will save me $75 a month, yes need there...
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I have been trying to get XFinity On Demand since before 3pm; called Customer Service and was told he did a refresher and it would take an hour; he called back but I was outside; no message no callback and it’s 610pm; now nothing is working ; First picture on my left...
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Product
One TV box went bad, called for a new one. It was never shipped but I was charged $15 for shipping on my bill. 10 days later I called to ask where it is. Again they charged $15 and didn't ship it. Called again 4 days later when another tv box went bad. They had no...
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Product
I liked
- Internet speed
- Speed of service when it works
I didn't like
- Customer service
- Billing
- Scammy and confusing billing scheme
Comcast - NBC Sportsnet
Well, Comcast owns them, so what do you expect? I am a Caps fan and most of their games are on their channel. There is a issue every single time the Caps play. Tonight, it's a issue with the volume. It is so sad that they don't even attempt to fix their issues. I have Direct TV, but unfortunatly i have to have Comcast Internet. Problems all the time. Comcast is horrible.
We had been a loyal customer of Comcast for several years and decided to upgrade to the x1 gateway for faster internet. We paid more for this service and I was adamant about not paying anymore than the increase for the upgrade. I was told all was the same. We were...
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Product
I liked
- When it works right
I didn't like
- Did not follow through
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Comcast - Remote Not Working
First started out the Comcast Remote wasn’t working Called Comcast and now their remote is not working nor the sound on my tv remote The rep says I have to go to their local office and get a new remote Mind you I just paid a bill of $195.00 for a service I cannot even watch and it has messed up my tv remote I am sick of Comcast! TV screen messing up as before in June also Almost time for my contact to be up
Product
Comcast is terrible
We have no other choice but Comcast and they know that. Outages, bill hikes monthly irregardless to contract. Removal of premium channels. Customer service is awful. They have made a deal with the money grabbing bastards that run our city.
Since Comcast replaced set top box video quality has declined. New remote is a piece of junk. Too light to stay on the table. Hard to use due to too many buttons too close together. So touchy just brushing a button put box into odd modes which are difficult to undo....
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Product
Comcast increased my monthly bill by over $40 without notification or permission, even after I was promised the bill would not rise after some type of "promotional period". After 20 years as a customer, I have learned that this is their common tactic, even after being...
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Marie Riley
I agree 100% been thru *** with this company. It's all about money, not service at all. They lie constantly. I too am locked in and was told the bill would not go any higher f...
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I sure would, if I knew what other company to get my services from . If I lived alone, I"d dump the whole package. except internet. Got to have that .