Comcast
Reviews and Complaints
Western Springs, Illinois
Right now I give you a “F”. I’m not going to pay anyone to talk too.This should have been taken care of last year when it happened.
Cable was cut Xfinity came and repaired it and said another crew would come to bury. 10 months later the cable is still laying on the ground
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Verified Reviewer
Resolved: Billing
Company fixed the issue and I have been provided with apology. Reduced my bill and refunded me for a service I never ordered
Spent over an hour on live chat trying to lower my bill.. I was assured it was taken care of.
My bill is now more. The customer service is the worst. big waste of my time.
Its not fair. this is what happens when you get a monopoly.
- Good service
- No human interaction
Preferred solution: Price reduction
User's recommendation: Don't use the live chat service.
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Verified Reviewer
You stole $ 421.00 from a disabled man
I couldn't understand the employee's, and they wouldn't give me someone that speaks English.
I'm hard of hearing and can't afford new ones, so I was saving money for new ones and I got on their phone plan, and it only got a signal In my apt and that it. They wouldn't take it back, and they stole $421.00 from my account.
That's my rent, I'm disabled.
But they told me that the $421.00 was for the phone. I never even got a bill
- No pros
- Just about everything you can think of
- Steal your money
Preferred solution: Full refund
User's recommendation: Do not trust Comcast or any business they own or part of
sorry you had to deal with that there is a 30 day return ( most places ) policy to get the phone from being charged to you and sometimes a restocking fee ( i.e. pay for us to touch the return ) which is a scam in itself when the service was canceled you should of asked for a return label for the phone or where to return it locally if that was a option you would of gotten a tracking number if returned by delivery ( ups or usps) or a receipt from the store. that would in theory ended the connection or obligation you had with the phone or service minus if you owed for any service
Grand Rapids, Michigan
Access to PHONE NUMBERS! CANCEL SERVICE NUMBERS!
Be two YEARS since a women who didn't speak English well, not understood me SAYING NO. I didn't want the free Google phone, nor new equipment.
Still I got the phone, and equipment. Ten days, phone still in shipping box to be RETURNED turned itself on. Phone was hacked still getting messages for Linda.
That phone, synced ALL MY EQUIPMENT. My computers turned on and got hacked.
UNUSABLE NEAR TWO YEARS. PHONES, BOTH NOW ARE USELESS. NOW ONLY WORK ON Occasion. BOTH PHONES, ONE FREE, ONE PAID OFF, I'M NOW BEING CHARGED FOR A EXTRA GIGS, COSTING ME OVER $150.00++ A MONTH PLUS MODEM AND TV SERVICE OVER $300.00++ A MONTH.
I'M 70.
NEW? Equipment still in boxes wireless. I'm not set up for wireless.
Have called, to tap numbers, hung up on, did everything I could but am screwed. Charging me double, for everything.
TV that is like regular TV. Cannot get most other channels, watch movies I've recorded, told to disconnect everything that does NOT WORK.
I WANT MY MONIES BACK FOR ALL OVER CHARGES.
EVERYTHING FIXED ESPECIALLY MY COMPUTERS. TIRED OF BEING TREATED LIKE AN OLD FOOL.
THANK YOU XFINITY!
Guest #583****. Was asked in previous comment, above my text if I wanted my phone numbers CANCELLED!!!
Was said, told you, expert's, phones work when they choose to, in home, but can get MORE service OUT. OUT OF THIS, MY HOME. I NEVER HAVE MODEM SERVICE! NEVER.
MAYBE 25-30% In home. STILL NEED A PHONE, BEING 70 WHEN GOING OUT! So do not disconnect my HA, TWO PHONES. Ridiculous, TWO PHONES, FULL AT 100%.
Synced, plus computers, tablets? I never sync! Apps keep appearing, disappearing, have no server for either computers. Nothing!
No email addresses anymore. One computer has 3 servers fighting to serve me. None of these are servers! One I recognize is crap cleaner I've used to clean my lap top of useless junk.
To join the pissed club, WHY do I have to pay more $ for that service? Will I get help with all the problems I have quicker? Or just more money to throw away? Xfinity and Comcast need to take care of their customers.
Not a go between! I want all my equipment replaced by actual NEW, NEW EQUIPMENT AND A BRAND NEW PHONE. NOT SOMEONE ELSES JACKED JUNK THAT IS NOT FIXED AND RESENT. I DIDN'T EVEN GET THE LENSE Cover FOR THE GOOGLE PHONE.
I HAVE BEEN A CUSTOMER FOR OVER 40++ YEARS. FOURTY YEARS! ONLY THING I CAN USE NOW IS MY TEXT. SURE YOU CAN FIND THAT WITH NO PROBLEM.
I Was amazed and questioned this lady who did not speak English well at all as she told me I need a new TV! Upstairs TV is burning out. She would not tell me how she knew.
She was right I do need. Need allot but can only do so much paying Xfinity hundreds every month.
Replying to
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Verified Reviewer
Horrible customer service and expensive
My service is expensive but typically works well and is reliable. However, god forbid you ever need to contact them for an issue.
My cable line from the pole was blown down where it attached to the house during a storm. I tried to schedule a repair by phone and was caught in the dreaded "loop" despite asking for a rep multiple times. Then it took me nearly an hour to schedule an appointment through the chat assistant. The tech did not show for the repair.
I again attempted to speak with a rep by phone but was unable to make contact. I then tried to speak with an agent through the app and had to request a call back. When they did call it took another 20 minutes to reschedule the appointment.
The tech did not show again and I need to waste more time to schedule another appointment. Unfortunately we have no other adequate provider in our area.
- Internet service is typically reliable
- Extremely hard to make direct contact with an agent
Preferred solution: My repair completed.
User's recommendation: Good service but god forbid you ever have an issue that needs to be resolved.
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Verified Reviewer |
Miami, Florida
Complete installation
January 1st, 2024 my housing development switched over to Xfinity. Being an Xfinity Comcast customer since 1983 I thought I could bundle my landline, internet and cable with Xfinity so I called Xfinity the first week of January 2024.
I told them I am requesting one my landline be switched over from AT&T to Xfinity and two to set my house up with Xfinity. Approximately 10 days later a technician from Xfinity arrived and hooked up internally within my house from HBO to Xfinity. He explained I needed a new cable wire running from my telephone box to my house. Approximately 2 weeks later two technicians from Xfinity show up and tell me I need new wiring from the phone box to the side of my house.
They said that my telephone box was faulty and they actually went two houses down the street to their television box. They ran a wire from their box across their property, of two houses to my telephone box. Then they ran a wire from my telephone box out to the street, down the street past my house and driveway then up the side of my house. Approximately 10 days later another Xfinity person shows up and said he's there and he is burying a new landline from my telephone box to the opposite side of my house.
When I first asked to be ported over from AT&T landline to Xfinity I was told not to get rid of AT&T until the port is successful. For 2+ months I would call asking when the port would happen and I was told numerous times that Xfinity was having trouble porting over the landline from AT&T. For 3 months I paid $143 to AT&T waiting for Xfinity to Port over the landline while at the same time now paying Xfinity since january. Today, March 29th you finally ported over my landline to Xfinity.
I have to say the landline is static and noise and hard to hear the person on the other end very dissatisfied with this. During this time another Xfinity person showed up and remove the wiring across the two houses next to me. I still have an orange wire running from my phone box to the street down the street past my driveway and up to the side of my house. I called the game today March 29th and was told this would take 4 weeks.
I told him I have already waited 10 to 12 weeks and they told me to be patient.
Are you kidding me, be patient! A very dissatisfied customer, since 1983.
User's recommendation: Big problems with Xfinity regarding phone cable and internet
January 1st, 2024 my housing development switched over to Xfinity. Being an Xfinity Comcast customer since 1983 I thought I could bundle my landline, internet and cable with Xfinity so I called Xfinity the first week of January 2024.
I told them I am requesting one my landline be switched over from AT&T to Xfinity and two to set my house up with Xfinity. Approximately 10 days later a technician from Xfinity arrived and hooked up internally within my house from HBO to Xfinity. He explained I needed a new cable wire running from my telephone box to my house. Approximately 2 weeks later two technicians from Xfinity show up and tell me I need new wiring from the phone box to the side of my house.
They said that my telephone box was faulty and they actually went two houses down the street to their television box. They ran a wire from their box across their property, of two houses to my telephone box. Then they ran a wire from my telephone box out to the street, down the street past my house and driveway then up the side of my house. Approximately 10 days later another Xfinity person shows up and said he's there and he is burying a new landline from my telephone box to the opposite side of my house.
When I first asked to be ported over from AT&T landline to Xfinity I was told not to get rid of AT&T until the port is successful. For 2+ months I would call asking when the port would happen and I was told numerous times that Xfinity was having trouble porting over the landline from AT&T. For 3 months I paid $143 to AT&T waiting for Xfinity to Port over the landline while at the same time now paying Xfinity since january. Today, March 29th you finally ported over my landline to Xfinity.
I have to say the landline is static and noise and hard to hear the person on the other end very dissatisfied with this. During this time another Xfinity person showed up and remove the wiring across the two houses next to me. I still have an orange wire running from my phone box to the street down the street past my driveway and up to the side of my house. I called the game today March 29th and was told this would take 4 weeks.
I told him I have already waited 10 to 12 weeks and they told me to be patient.
Are you kidding me, be patient! A very dissatisfied customer, since 1983.
Middletown, Delaware
Damage to my property
Comcast contractors buried new service in my neighborhood and damaged my property using a backhoe to dig a large hole and now I have a large dead spot/ speed bump in my front lawn. It's almost impossible to get in contact with a company representative to get this problem they created repaired.
User's recommendation: Don't let comcast on your property
Sherman Oaks, California
No one contacted me
Comcast started a construction project that should have taken 3 weeks it's now 3 months they destroyed our property by digging a trench to put the cable in and have left it and now ignore all communication
Wall outlet
Your virtual assistant never allows you to speak to a person. I was attempting to REschedule a technician visit.
Virtual assistant never allowed me to get to a real person.
Then, hung up on me. Very frustrating.
- Selection
- Virtual assistant
User's recommendation: Shirt cut to a real person
Ann Arbor, Michigan
Cant get TV signal
I needed to talk to a human being to explain what was not working, but could not do that. I finally found a number with a human attached, with whom I was able to determine that the TV receptor box was broken and I had to go get a new one.red.
User's recommendation: find the phone number with a human attached.
You had to have someone explain that to you ? It's the first , most obvious culprit.
Pay my bill
I just want to pay bill AND Get my internet going again. PLEASE.
This is rediculouse. Not even an address to go to and pay it.
User's recommendation: I have been attempting to pay my bill SEVERAL times.That is not a good recommendation at all.
you should be getting a monthly bill ( invoice) like many others unless you went the paperless option. you can pay online with a credit or debit card
Pompano Beach, Florida
Resolved: Hard to SPEAK, NOT TEXT with a live person!
Company fixed the issue and I have been provided with apology. By calling back and finally speaking to a human with common sense that fixed the problem
Was sent a phone in error for a service I do not have nor did I request. Had to jump through hoops to get the return label for the phone that I did not order.
Spent way too much time on phone calls to get my internet payment reduced and getting this mobile service cancelled and phone returned! Xfinity should also let you know when your promotion period is over so you can look for a new one with them and not have to be on the phone texting for hours to get help!
User's recommendation: Be absolutely certain what they are signing you up for when you call to get your bills reduced!
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Verified Reviewer
Follow up on last report
As I said they are charging for lost phone. Well now it's about phones I never received.
Talked to upper management. Who claims now I never reported. I did every month it started billing me. I'm so sick an tired of this ongoing crap.
They're so unprofessional.
I guess it lawyer time. More money they still from an old lady on small monthly pay.
Don't use there phone service
- Non so far
- Not able to speak to a live agents
Preferred solution: Full refund
User's recommendation: don't use phone services....
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Verified Reviewer
Unbelievable rates & price hikes in a months time for only WI FI & streaming !!
My bill went from $53 and change to $76 and change without any explanation and all I have is Wi-Fi and streaming its utterly ridiculous !! !! At these times where everything is going sky high people cant afford to live anymore and I live and Ive fixed income and Im not going to pay that much money for Wi-Fi and just to stream
Preferred solution: Price reduction
Indianapolis, Indiana
Billing
My bill gets higher and higher each month and when I try to reach customer service I usually get someone who can barely speak English which is frustrating, I'm having my cable channels removed and plan to get internet essentials only!
User's recommendation: It's not worth the aggravation, find another cable company
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you would need to contact them directly and should of been alot sooner than 10 months of waiting