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Comcast in Springfield, Massachusetts - False Billing Practices

2.7
Details
How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices.
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Review
#1649847 Review #1649847 is a subjective opinion of poster.
Pros
  • Great options
Cons
  • Too expensive
  • Poor customer service
  • False billing practices
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction

Comcast - Their app says 1 things and they do another

3.3
Details
Comcast - Their app says 1 things and they do another
Comcast - Their app says 1 things and they do another
I went on my Xfinity app for billing info. Clearly the app says that i have until Sept 1st to pay the bill or services will be suspended. I needed it pushed to Sept 7th so i went through their chatting app to ask. Here I was told nope sorry u are being shut off tomorrow. I called customer service and they said the same exact thing. Why have a app if the information is never accurate
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Review
#1632850 Review #1632850 is a subjective opinion of poster.
Pros
  • Internet when it works
  • When it works right
Cons
  • Lack of coordination between departments
  • Lying to customers about service problems
Reason of review
The information they provide through the app is not accurate
Loss
$347
Preferred solution
Let the company propose a solution

Comcast in Jacksonville, Florida - Deceptive telephone solicitations

2.6
Details
Deceptive telephone solicitations. Call to find out why my bill was higher was told that my contract ended and that I would have to renew my contract to get a lower price told them fine but I wanted to same things that I have right now at the same price as I knew the only raised to keep getting you to sign a one year contract . The next day realized I was missing some of my favorite channels called Comcast and they said oh we’re not renewing them . Well how the heck is that giving me the same exact channels that I had if you’re not renewing show me your best channels ! So come Monday they will receive a phone call to take this bogus crap off my contract and I will be switching to AT&T
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Review
#1566101 Review #1566101 is a subjective opinion of poster.
Pros
  • Old service plan
Cons
  • Crap i was changed to
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
  • Comcast Reviews
  • Cable Tv
  • Xfinenty
  • Cumcast
2.7
Details
So I was trying to get service through Comcast because I just had an incident involving breach of contract with centurylink recently because I was under a disability contract with them for 4 years. They ended up discontinuing the program and centurylink was charging me...
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1 comment
Anonymous
#1721025

It's not that they refuse to acknowledge your issues, they just don't want to do business with you on the terms you want. It's not personal, it's business..

Review
#1561689 Review #1561689 is a subjective opinion of poster.

Comcast in Philadelphia, Pennsylvania - COMPUTER ENGINEER GRAPHIC WEB DESIGN&DIGITAL MARKETING MANAGER L`ITALIAMO 282 PRODUCTS

3.3
Details
Hey COMCAST now 7:20pm today Sat 16MARCH2019 Please verify this info FEDERAL TRUSTLOAN USA TEXAS Mr TOM CHUKS federal-trustloan@outlook.com Phone 13137520829 FEDERAL TRUSTLOAN Company Address 77077 Eldridge 1805 Who Wants 200euro send by WESTERN UNIONonline for DOROTHY STEVENS London UK To get My LOAN $5000euro for Me TOPALA KENNEDY LAVINIA BELGIUM ST VITH kennedy.lavinia@yahoo.de&lavkentopala@gmail.com Phone 3280229761 Please Contact Me URGENTLY ? now ONTIME ? Can you Share my Link gf.me/u/kti57j by GOFUNDME CHARITY&FUNDLY For Me by Your FACEBOOK&TWITTER Contacts USA&UK&All Over the World TRUE DONORS ONTIME with $5000euro or More to my ACCOUNT BANK BELGIUM BELFIUS IBAN BE88 0635 8232 0741 CARD 6703 0514 2375 0800 0 for LAVINIA TOPALA BELGIUM ST VITH EUROPE ?EMERGENCY HELP FEEDING MONEY My American child SCOTT KENNEDY 16 TEXAS in Need ACCRA GHANA WEST AFRICA&Myself ?Till I get My JOB TRUE ?
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Review
#1493736 Review #1493736 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Full refund

Comcast - Ripped off

2.8
Details
I opted for the complimentary upgrade to the tv box. It didn’ work so they send a technician. He found that they delivered the wrong box so he switched them out. I received a $60 service charge on my next bill. I’ve asked FIVE times for a refund. Each time I was promised to receive it. The last time I called my call was dropped while explain the problem.
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Review
#1438590 Review #1438590 is a subjective opinion of poster.
Cons
  • Listening and helping the customer this is the 6th request
  • Being hung up on
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Comcast complaints
3.1
Details
I have been overbilled for 3 billing cycles with no resolve. As a senior on a fixed income, I have paid the same bill up until August 2018. The agents go over the bill and keep telling me that I "changed" my status which is a lie!!! Why would you call to question why...
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1 comment
ThoughtfulSumatranTiger
#1626331

and I would protest with you, if you are in Portland, Oregon . If you are , lets get our rain gear on and get out there . I"m got my walker on wheels , the kind with the seat , so I"m ready to go .

Review
#1394013 Review #1394013 is a subjective opinion of poster.
Cons
  • Being duped over billing
Reason of review
Problems with payment
Preferred solution
Price reduction
Tags
  • Customer service Comcast
2.5
Details
After two months of Voice Mail drop ins from boxes not my own recording messages not for me and not dialing my phone number. I contacted Comcrap to get it fixed. Now at two weeks and they still do not seem to care. Three MANAGERs actually promised to call me back....
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Review
#1338234 Review #1338234 is a subjective opinion of poster.
Pros
  • Internet access speed
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Correct Privacy exposure, provide ID Theft monitoring
3.3
Details
My Mom and I went to Comcast yesterday. June 26th 2018. She took back her router. The lady started arguing with me & my Mom. Saying we were on a contract??? That we never signed?? When we asked her to make a copy of the contract she said only her supervisor can print...
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Review
#1290398 Review #1290398 is a subjective opinion of poster.
Reason of review
Poor customer service
2.8
Details
Comcast contacted me January 2018 wanted to hook me up with triple play. I agreed to the service. I was told they would be sending me a new receiver box. After waiting a month for the box a month I called and they said they would send it out right away. I did receive...
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1 comment
Anonymous
#1565025

burn comcast to the *** ground.....and charge them for the clean-up..!

Review
#1188134 Review #1188134 is a subjective opinion of poster.
Pros
  • People were nice but couldnt help
Reason of review
Poor customer service
Loss
$104
Preferred solution
Let the company propose a solution