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Comcast in District 7, Louisiana - Fraudulent fees

2.6
Details
I have reported them also to the Attorney General of Consumer Protection. After the complaint they have not charged me anymore for data over usage but it was criminal what they did to me with over usage fees and it could not have been true we had less devices and 2 less people in our home using data from a few months before. Just criminal. But I still had to pay over $200-300 in over usage and could not do a thing about it. How could I prove it except through common sense of deduction of household use myself. Fraudulent fees still continue about every 3 months.
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Review
#1675633 Review #1675633 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Pros
  • Very little disruption of service
  • Good customer service in response that they have control over
  • Good coverage
Cons
  • Billing frauds
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund
Tags
  • comcast complaint

Comcast - Locked out of email account for a week and counting

2.6
Details
Comcast - Locked out of email account for a week and counting
On the morning of Tuesday, September 24, 2019, I went to log into my weezersk@comcast.net email account and was greeted with the following error message: "Error We're sorry. It looks like something went wrong. Please try again in a moment." I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error. I filed a complaint with the FCC and FTC Saturday, 9/28, and have just finished posting my complaint on RipoffReport.com. I am now going into my second week with no access to my email.
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Review
#1667364 Review #1667364 is a subjective opinion of poster.
Pros
  • Very reliable cable tv and internet
Cons
  • No access to email for a week
  • High prices
Reason of review
Denial of access to service
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
  • Error Messages
  • Access Denied Notice

Comcast in Springfield, Massachusetts - False Billing Practices

2.7
Details
How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices.
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Review
#1649847 Review #1649847 is a subjective opinion of poster.
Product
Comcast Account
Pros
  • Great options
Cons
  • Poor customer service
  • Too expensive
  • Unwillingness to help
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction

Comcast - Their app says 1 things and they do another

3.3
Details
Comcast - Their app says 1 things and they do another
Comcast - Their app says 1 things and they do another
I went on my Xfinity app for billing info. Clearly the app says that i have until Sept 1st to pay the bill or services will be suspended. I needed it pushed to Sept 7th so i went through their chatting app to ask. Here I was told nope sorry u are being shut off tomorrow. I called customer service and they said the same exact thing. Why have a app if the information is never accurate
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Review
#1632850 Review #1632850 is a subjective opinion of poster.
Pros
  • When it works right
  • Internet when it works
Cons
  • Lying to customers about service problems
  • Lack of coordination between departments
Reason of review
The information they provide through the app is not accurate
Loss
$347
Preferred solution
Let the company propose a solution

Comcast in Jacksonville, Florida - Deceptive telephone solicitations

2.6
Details
Deceptive telephone solicitations. Call to find out why my bill was higher was told that my contract ended and that I would have to renew my contract to get a lower price told them fine but I wanted to same things that I have right now at the same price as I knew the only raised to keep getting you to sign a one year contract . The next day realized I was missing some of my favorite channels called Comcast and they said oh we’re not renewing them . Well how the heck is that giving me the same exact channels that I had if you’re not renewing show me your best channels ! So come Monday they will receive a phone call to take this bogus crap off my contract and I will be switching to AT&T
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Review
#1566101 Review #1566101 is a subjective opinion of poster.
Service
Comcast Digital Tv Service
Pros
  • Old service plan
Cons
  • Crap i was changed to
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
  • Comcast Reviews
  • Cable Tv
  • Xfinenty
  • Cumcast
2.7
Details
So I was trying to get service through Comcast because I just had an incident involving breach of contract with centurylink recently because I was under a disability contract with them for 4 years. They ended up discontinuing the program and centurylink was charging me...
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1 comment
Anonymous
#1721025

It's not that they refuse to acknowledge your issues, they just don't want to do business with you on the terms you want. It's not personal, it's business..

Review
#1561689 Review #1561689 is a subjective opinion of poster.

Comcast in Philadelphia, Pennsylvania - COMPUTER ENGINEER GRAPHIC WEB DESIGN&DIGITAL MARKETING MANAGER L`ITALIAMO 282 PRODUCTS

3.3
Details
Hey COMCAST now 7:20pm today Sat 16MARCH2019 Please verify this info FEDERAL TRUSTLOAN USA TEXAS Mr TOM CHUKS federal-trustloan@outlook.com Phone 13137520829 FEDERAL TRUSTLOAN Company Address 77077 Eldridge 1805 Who Wants 200euro send by WESTERN UNIONonline for DOROTHY STEVENS London UK To get My LOAN $5000euro for Me TOPALA KENNEDY LAVINIA BELGIUM ST VITH kennedy.lavinia@yahoo.de&lavkentopala@gmail.com Phone 3280229761 Please Contact Me URGENTLY ? now ONTIME ? Can you Share my Link gf.me/u/kti57j by GOFUNDME CHARITY&FUNDLY For Me by Your FACEBOOK&TWITTER Contacts USA&UK&All Over the World TRUE DONORS ONTIME with $5000euro or More to my ACCOUNT BANK BELGIUM BELFIUS IBAN BE88 0635 8232 0741 CARD 6703 0514 2375 0800 0 for LAVINIA TOPALA BELGIUM ST VITH EUROPE ?EMERGENCY HELP FEEDING MONEY My American child SCOTT KENNEDY 16 TEXAS in Need ACCRA GHANA WEST AFRICA&Myself ?Till I get My JOB TRUE ?
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Review
#1493736 Review #1493736 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Full refund

Comcast - Ripped off

2.8
Details
I opted for the complimentary upgrade to the tv box. It didn’ work so they send a technician. He found that they delivered the wrong box so he switched them out. I received a $60 service charge on my next bill. I’ve asked FIVE times for a refund. Each time I was promised to receive it. The last time I called my call was dropped while explain the problem.
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Review
#1438590 Review #1438590 is a subjective opinion of poster.
Service
Comcast Technical Support
Cons
  • Listening and helping the customer this is the 6th request
  • Being hung up on
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Comcast complaints
3.1
Details
I have been overbilled for 3 billing cycles with no resolve. As a senior on a fixed income, I have paid the same bill up until August 2018. The agents go over the bill and keep telling me that I "changed" my status which is a lie!!! Why would you call to question why...
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1 comment
ThoughtfulSumatranTiger
#1626331

and I would protest with you, if you are in Portland, Oregon . If you are , lets get our rain gear on and get out there . I"m got my walker on wheels , the kind with the seat , so I"m ready to go .

Review
#1394013 Review #1394013 is a subjective opinion of poster.
Service
Comcast Internet Plan
Cons
  • Being duped over billing
Reason of review
Problems with payment
Preferred solution
Price reduction
Tags
  • Customer service Comcast
2.5
Details
After two months of Voice Mail drop ins from boxes not my own recording messages not for me and not dialing my phone number. I contacted Comcrap to get it fixed. Now at two weeks and they still do not seem to care. Three MANAGERs actually promised to call me back....
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Review
#1338234 Review #1338234 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Internet access speed
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Correct Privacy exposure, provide ID Theft monitoring