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Comcast - Garbage

1.0
Details
I agree with all the 1 star comments. Comcast / Xfinity no longer cares for their long term customers. I have been on hold, transferred, and hung up on repeatedly. I pay less for trash, water, sewer, gas, and electric combined than for TV and Internet. The only reason they keep customers is because we don't like to change service but after todays customer service, I will be changing. If more customers do not cancel, they will never change.
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Review
#1654698 Review #1654698 is a subjective opinion of poster.
Cons
  • Being lied to and wasting so much of our time
  • Expensive for what you get
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lack of performance
  • Ineffective Customer Service
1.0
Details
I am so angry that I have to have Comcast for my service. No matter what you call about, billing, service they jerk you around, raise your billing when you have a 2 year contact to keep your charges the same, then tell you there is no 2 year contract on record for you,...
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Review
#1649474 Review #1649474 is a subjective opinion of poster.
Cons
  • Terrible service no human no help
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Price reduction
Tags
  • rude employee
1.0
Details
Asking the exact same question over and over, taking 5 minutes "to review account" only to ask tge same questions once again. By far the most ridiculous service i have ever seen, clearly not american by their mocking and laughing tones and zero help.
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1 comment
Marce1
#1745434

Have been trying for hours to speak to a capable Comcast agent but keep getting passed around the same call center in India. What a joke, no one knows what they are speaking about, cannot give me any ideas on how to handle my complaint. Is it too much to ask that the Comcast customer service line be based in the USA with English speaking agents?

Review
#1644872 Review #1644872 is a subjective opinion of poster.

Comcast in Pittsburgh, Pennsylvania - Forced to Pay for Upgrade to Keep TCM Channel

1.0
Details
Effective October 10, 2019, TCM will NO LONGER be available to those paying for the Digital Preferred Package. Consumers will have to upgrade and pay more for the Sports Entertainment Pkg to still be able to view it. Now all you lucky consumers who pay for Digital Preferred are not getting a reduction in price because you are losing this channel. Comcast is more than happy to charge you the same inflated rate for less channels. This has happened before and Comcast will continue to do this. Wise up People!
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Review
#1644490 Review #1644490 is a subjective opinion of poster.

Comcast - Your internet is the worst

1.4
Details
Comcast - Your internet is the worst
We switched from UVerse, the internet keeps dropping every day! We never had this issue with Uverse. Why is it so hard to keep your internet working?
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Review
#1642506 Review #1642506 is a subjective opinion of poster.
Pros
  • Reps are nice
Cons
  • Deceptive practices
Reason of review
Bad quality
Loss
$2500
Preferred solution
Let the company propose a solution

Comcast - Failure to offer ACC network

1.0
Details
So the NCAA national champion is playing this week and Comcast does not carry the broadcasting network. The new ACC network is not offered by Comcast in much of metro Atlanta. They are losing my business!
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Review
#1636121 Review #1636121 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
Why have a “total outage” without telling your customers? I spent 1hr thinking it was my connection. Very pissed and very unhappy.
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1 comment
Anonymous
#1736288

Sooooooo you'd prefer that they waste time reaching out to every individual customer instead of working to resolve the situation? You aren't that damn special. Read a book or something instead.

Review
#1622576 Review #1622576 is a subjective opinion of poster.

Comcast in Clinton, Louisiana - Garbage

1.0
Details
Constant price hikes. Took away Cinemax after I paid to upgrade to a bundle that included. Told me as part of their agreement they can make channel lineup changes and I can’t break agreement. But I’m welcome to buy Cinemax back for $12 a month. They replaced it with their own *** channel called hitz. Garbage would complain about how bad this company smells.
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Review
#1621166 Review #1621166 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$144
Preferred solution
Price reduction

Comcast in Miami, Florida - Worst cable company ever

1.4
Details
Worst Cable company ever! Slow internet and it is always a problem in the area.
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Review
#1618489 Review #1618489 is a subjective opinion of poster.
Cons
  • Worst cable company
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
1.0
Details
Comcast recently is breaking their contacts with all their subscribers. This past week anyone who has a contract that they must follow has lost the Cinemax channels. Currently they are now making you subscribe to channels you are already paying for in your package...
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Review
#1606682 Review #1606682 is a subjective opinion of poster.
Cons
  • Constant contract breaking and terrible service
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered