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Resolved

Resolved: Comcast in Knoxville, Tennessee - 10/25/19: Comcrap & TCM Fight Continues!

5.0
Details

Update by user Oct 28

My email was stolen to write this review by an *** Don’t listen to thieves.

Original review posted by user Oct 25

I will WIN! I KNOW I WILL WIN!
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Review
#1690309 Review #1690309 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Resolved
2.2
Details

Update by user Sep 06

I was given a free two months of Showtime and an apology, but they need to apologize to my credit union, as it was not my fault this happened.

Original review posted by user Sep 06

I went to the app to schedule a payment. I accidentally scheduled the wrong amount and was unable to correct it on the app, so...
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3 comments
sandralynndavis
#1743920

If an additional cable bill amount causes your account to be overdrawn, you really need to examine your financial choices.

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Review
#1646724 Review #1646724 is a subjective opinion of poster.
Product
Comcast Account
Pros
  • Internet and home security
  • When it works its good
Cons
  • No excuse for cutting channels for the inflated price i pay now
  • Talking to someone who is in another country
Reason of review
Problems with payment
Loss
$280
Preferred solution
Let the company propose a solution
Resolved
5.0
Details

Update by user Sep 04

Adam F.Office of Tom Karinshak resolved my problem was very professional and wave my early termination fee. Thank You for your great customer service.

Original review posted by user Jul 05

I am incredibly disappointed with my Xfinity experience. I am moving to another city and when I tried to transfer my...
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Review
#1577632 Review #1577632 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Resolved
1.0
Details

Update by user Aug 30, 2018

Prepaid credit card was received in the mail.

Original review posted by user Jul 31, 2018

I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was...
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Review
#1317891 Review #1317891 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
Resolved
1.6
Details

Update by user Jun 01, 2018

It was resolved

Original review posted by user May 22, 2018

Comcast customer service is trained to lie, cheat and give false information to customers The technical staff is under-trained. They try to solve the problems by hit and trial method. It takes several months to resolve problems linked to internet and...
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Review
#1261769 Review #1261769 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Resolved

Update by user Mar 16, 2018

Problem was found to be on telephone problem in neighborhood

Original review posted by user Mar 15, 2018

My cable has been tiling and going off with an error message. I had one tech work on the problem. It seemed fixed but now is messing up again. I have to wait until another tech comes out. I am getting tired of...
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Review
#1210917 Review #1210917 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Reason of review
Bad quality
Loss
$32
Preferred solution
Deliver product or service ordered
Resolved
3.3
Details

Update by user May 16, 2017

Comcast gave me two credits and since I cancelled cable TV, I no longer am paying for watching ours. I am only paying for internet now.

Update by user May 16, 2017

By golly, they came through for me and gave me another $25 credit plus. Now I have no bill this next month! Whoopee!!!

Update by user Apr 11, 2017

Comcast did give...

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Review
#1032741 Review #1032741 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Pros
  • When it works its good
Cons
  • Inability to help
  • Cable service
Reason of review
Pricing issue
Loss
$163
Preferred solution
Price reduction
Tags
  • bundled services
Resolved

Resolved: Comcast - Review in Telecommunications category

1.0
Details
Hi..i had a dispute took me 4 months to resolve...but wouldn't give up until got the credit i deserved...finally got to talk to a representative that been there a long time and had enough sense to understand the problem. So DON'T GIVE UP......i made a payment 83.06 got credited then a returned payment of 83.06 ...got added to my next bill....so new bill also was 83.06...so now owe 166.12......they recieved a money order dec 29th didn't credit it until jan 10th...so when i called about the 83.06 added back on my bill ...they kept thinking...it was credited...nov showed credited and jan 10th credited...but what about the RETURNED payment. ..you are showinf i still owe 83.06....it went through my bank just fine took to iffice proved it..still wouldn't give me my credit....asked for manager they say in a meeting at 3 pm really?...the 2 girls i talked to just said i owed another month charge of 83.06...NOOOO I DON'T. ....anyways finally after calling and calling.....ticket search after ticket search 4 months later...got a representative. ...that had enough sense to give me my credit for payment returned...that was never returned that they recharged me for.......what angered me was they act like they understand i run a ticket or i will credit uou and nothing got done bill after bill....but when talk to right one...it was credited and showed on my account due the next day....not next months bill!. I still like comcast had a long time...but this was a trying time!
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Review
#1020202 Review #1020202 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved

Resolved: Comcast in Lake Wales, Florida - Not off to a good start!!

2.9
Details
Not Happy at all right now Comcast. First of all your technician comes out says he can't put the service in because trees are in his way, but the trees he was asking me to cut did not seem to block him so he couldn't get me a temporary service. So first chance I get I cut them that was yesterday. Also in the mean time I receieve a bill? For What? I have nothing but I dumb app that is wrong!!! So I call back they say ok we will have someone tomorrow. I am like awesome. So I schedule the appointment then I watch my app. At first it said 1-5 then it changed to 4:30 - 5 so I am like cool I can just leave work early and meet them. Then I get a phone call at like 1:28 and 8 mins later I call right back and they resechedule me for Thursday!!!! Are you kidding the guy that I scheduled with didn't even say I had to be there? It is a temporary service why cant they hook it up while they are there and I will test it later. Yall really have some lazy technicians if you ask me. They look for any excuse to move to the next house!!! Sick of this! I understand yall are busy but I cant *** work for a four hour period, why cant you call while they are at the house????
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Review
#922270 Review #922270 is a subjective opinion of poster.
Service
Comcast Installation
Cons
  • Wait time
Reason of review
No Service Yet!!
Preferred solution
Deliver product or service ordered
Resolved

Resolved: Comcast's Rates are forcing us to cancel

We are on a fixed limited income. We can no longer afford to have TV. Internet or our home phone. Our last bill is for over $227 a month. There is nothing that is worth paying that amount. I have been trying to call Comcast and have been on hold for 45 min... 52... and over an hour. Will have to bundle up everything and take it to their store front and then wait again for someone to help us. Why are you driving us to disconnect every thing because of your pricing? Today I received an offer from Direct TV and ATT to have all three services for $89 a month. Come on Comcast start getting real with your pricing.
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1 comment
Anonymous
#1185396

Spent two and a half hours on line with a Comcast Xfinity rep the other day. The out come was somewhat productive.

We did receive a new two year contract at a reduced rate for our cable bill only.

Had a pleasant encounter with the on line representative.

Review
#866116 Review #866116 is a subjective opinion of poster.
Reason of review
Pricing issue