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1.0
Details
I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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Author
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
Review #1317891 is a subjective opinion of poster.
Resolved
0 comments
1.6
Details
Comcast customer service is trained to lie, cheat and give false information to customers The technical staff is under-trained. They try to solve the problems by hit and trial method. It takes several months to resolve problems linked to internet and phone services If...
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Author
Reason of review
Poor customer service
Review #1261769 is a subjective opinion of poster.
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0 comments
My cable has been tiling and going off with an error message. I had one tech work on the problem. It seemed fixed but now is messing up again. I have to wait until another tech comes out. I am getting tired of paying for bad service. The recorded messages on calling...
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Author
Reason of review
Bad quality
Loss
$32
Preferred solution
Deliver product or service ordered
Review #1210917 is a subjective opinion of poster.
Resolved
0 comments
3.3
Details
First, rather than pay a termination fee, downgrade to just internet or basic cable with a new promotion or package through their Loyalty Department. As long as you downgrade, they can not charge you a termination fee. Then, after you get that set up, cancel cable tv...
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Author
Pros
  • When it works its good
Cons
  • Cable service
  • Inability to help
Reason of review
Pricing issue
Loss
$163
Preferred solution
Price reduction
Review #1032741 is a subjective opinion of poster.
Resolved
0 comments

Resolved: Comcast - Review in Telecommunications category

1.0
Details
Hi..i had a dispute took me 4 months to resolve...but wouldn't give up until got the credit i deserved...finally got to talk to a representative that been there a long time and had enough sense to understand the problem. So DON'T GIVE UP......i made a payment 83.06 got credited then a returned payment of 83.06 ...got added to my next bill....so new bill also was 83.06...so now owe 166.12......they recieved a money order dec 29th didn't credit it until jan 10th...so when i called about the 83.06 added back on my bill ...they kept thinking...it was credited...nov showed credited and jan 10th credited...but what about the RETURNED payment. ..you are showinf i still owe 83.06....it went through my bank just fine took to iffice proved it..still wouldn't give me my credit....asked for manager they say in a meeting at 3 pm really?...the 2 girls i talked to just said i owed another month charge of 83.06...NOOOO I DON'T. ....anyways finally after calling and calling.....ticket search after ticket search 4 months later...got a representative. ...that had enough sense to give me my credit for payment returned...that was never returned that they recharged me for.......what angered me was they act like they understand i run a ticket or i will credit uou and nothing got done bill after bill....but when talk to right one...it was credited and showed on my account due the next day....not next months bill!. I still like comcast had a long time...but this was a trying time!
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Reason of review
Problems with payment
Review #1020202 is a subjective opinion of poster.
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0 comments

Resolved: Comcast in Lake Wales, Florida - Not off to a good start!!

2.9
Details
Not Happy at all right now Comcast. First of all your technician comes out says he can't put the service in because trees are in his way, but the trees he was asking me to cut did not seem to block him so he couldn't get me a temporary service. So first chance I get I cut them that was yesterday. Also in the mean time I receieve a bill? For What? I have nothing but I dumb app that is wrong!!! So I call back they say ok we will have someone tomorrow. I am like awesome. So I schedule the appointment then I watch my app. At first it said 1-5 then it changed to 4:30 - 5 so I am like cool I can just leave work early and meet them. Then I get a phone call at like 1:28 and 8 mins later I call right back and they resechedule me for Thursday!!!! Are you kidding the guy that I scheduled with didn't even say I had to be there? It is a temporary service why cant they hook it up while they are there and I will test it later. Yall really have some lazy technicians if you ask me. They look for any excuse to move to the next house!!! Sick of this! I understand yall are busy but I cant *** work for a four hour period, why cant you call while they are at the house????
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Author
Location
Lake Wales, Florida
Cons
  • Wait time
Reason of review
No Service Yet!!
Preferred solution
Deliver product or service ordered
Review #922270 is a subjective opinion of poster.
Resolved
1 comment
We are on a fixed limited income. We can no longer afford to have TV. Internet or our home phone. Our last bill is for over $227 a month. There is nothing that is worth paying that amount. I have been trying to call Comcast and have been on hold for 45 min......
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Anonymous
#1185396

Spent two and a half hours on line with a Comcast Xfinity rep the other day. The out come was somewhat productive. We did receive a new two year contract at a reduced rate ...

Author
Location
Peoria, Illinois
Reason of review
Pricing issue
Review #866116 is a subjective opinion of poster.
Resolved
0 comments
1.0
Details
My company has eight locations. Seven of them only have basic services (1 line/2 phones)The bill is around $115 per location. The HQ has more lines/phones or seats/extensions and internet service. The bill for this facility is around $500. Although the prices have...
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Author
Location
Sterling, Virginia
Reason of review
Pricing issue
Loss
$1100
Preferred solution
Full refund
Tags
Review #804521 is a subjective opinion of poster.
Resolved
0 comments
After 3 months of many calls and e-mails, I contacted Comcast Feedback and finally got one person do deal with. It still took her 4 weeks to resolve my issue, but I have the contract I was promised back in January, finally. I wish they could have resolved this sooner,...
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Author
Location
Lynnwood, Washington
Pros
  • When it works its good
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Get the Company to work on their Customer Service
Review #618746 is a subjective opinion of poster.

Contact Comcast Customer Service

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts
Resolved
2 comments
COMCAST your policy is UNFAIR for customers- As a customer I pay charges for the entire month, whether or not I use the services on a particular day I have to pay for the entire month. But when it comes to OUTAGE from comcast, you give credit adjustment equivalent to...
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Anonymous
#966337

You are a ***. Really? Credit for the entire month?

Author
Location
Richmond, Virginia
Reason of review
Problems with payment
Review #615366 is a subjective opinion of poster.