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I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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1.0
#1317891
Comcast customer service is trained to lie, cheat and give false information to customers The technical staff is under-trained. They try to solve the problems by hit and trial method. It takes several months to resolve problems linked to internet and phone services If...
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1.6
#1261769
My cable has been tiling and going off with an error message. I had one tech work on the problem. It seemed fixed but now is messing up again. I have to wait until another tech comes out. I am getting tired of paying for bad service. The recorded messages on calling...
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#1210917
First, rather than pay a termination fee, downgrade to just internet or basic cable with a new promotion or package through their Loyalty Department. As long as you downgrade, they can not charge you a termination fee. Then, after you get that set up, cancel cable tv...
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3.3
I liked
  • When it works its good
I didn't like
  • Cable service
  • Inability to help
#1032741
Hi..i had a dispute took me 4 months to resolve...but wouldn't give up until got the credit i deserved...finally got to talk to a representative that been there a long time and had enough sense to understand the problem. So DON'T GIVE UP......i made a payment 83.06 got...
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1.0
#1020202
Not Happy at all right now Comcast. First of all your technician comes out says he can't put the service in because trees are in his way, but the trees he was asking me to cut did not seem to block him so he couldn't get me a temporary service. So first chance I get I...
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2.9
I didn't like
  • Wait time
#922270
We are on a fixed limited income. We can no longer afford to have TV. Internet or our home phone. Our last bill is for over $227 a month. There is nothing that is worth paying that amount. I have been trying to call Comcast and have been on hold for 45 min......
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Anonymous
Anonymous

Spent two and a half hours on line with a Comcast Xfinity rep the other day. The out come was somewhat productive. We did receive a new two year contract at a reduced rate ...

#866116
My company has eight locations. Seven of them only have basic services (1 line/2 phones)The bill is around $115 per location. The HQ has more lines/phones or seats/extensions and internet service. The bill for this facility is around $500. Although the prices have...
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1.0
#804521

Resolved

After 3 months of many calls and e-mails, I contacted Comcast Feedback and finally got one person do deal with. It still took her 4 weeks to resolve my issue, but I have the contract I was promised back in January, finally. I wish they could have resolved this sooner,...
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I liked
  • When it works its good
I didn't like
  • Customer service
#618746
COMCAST your policy is UNFAIR for customers- As a customer I pay charges for the entire month, whether or not I use the services on a particular day I have to pay for the entire month. But when it comes to OUTAGE from comcast, you give credit adjustment equivalent to...
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Anonymous
Anonymous

You are a ***. Really? Credit for the entire month?

#615366