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I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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Company wrote 0 public responses to the review from Nov 21, 2015.
Anonymous
Terry

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40. The older one has battery but it’s not compatible. Think...

Anonymous
Anonymous

Trade it in for a Cisco DCP3941T at Comcast. Same Specs Unit as Arris

3.0
I didn't like
  • Internet speed
  • Ondemand
#738168
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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Company wrote 0 private or public responses to the review from Sep 01.
1.0
#1344600
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...
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Company wrote 0 private or public responses to the review from Sep 04.
Anonymous
CraigH

I am currenly going through a similar experiece in dealing with Comcast support. A Call Center overseas, horrific connection to that call center, limited English at Comcast's ...

Been a customer with Comcast for over 8 years, never late with a payment, automatically rolled me over into another 2 year agreement, increased my monthly payment by $26 and took half of my channels away. Now I'm stuck in another 2 year agreement, and all I receive was...
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Company wrote 0 private or public responses to the review from Jun 27.
1.8
I liked
  • Well mannered customer service rep
I didn't like
  • Price increase for my basic package
  • Not willing to work out a price deal for being a loyal customer
#1289817
Comcast - Remote Not Working
Comcast - Remote Not Working
First started out the Comcast Remote wasn’t working Called Comcast and now their remote is not working nor the sound on my tv remote The rep says I have to go to their local office and get a new remote Mind you I just paid a bill of $195.00 for a service I cannot even...
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Company wrote 0 public responses to the review from Oct 02.
#1371701
To the point-purchased 2 year agreement, with specific channels and suddenly they took several away with no warning. I called and was told they are in a higher package. Asked for a reduction in monthly charge due to not receiving what I signed up for. Response-we can...
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Company wrote 0 private or public responses to the review from Sep 13.
Anonymous
MadinGeorgia

I’m dealing with the same problem. This summer I called to cancel my service since I felt I was paying a lot for channels & content I never watched. I was then offered a “deal...

1.0
#1354626
Comcast - Slow *** internet
this is getting to the point where comcast is just isn't trying anymore. I am paying for internet speeds of 150mbps down and 5mbps up and I am getting 33mbps down and 6mbps up. I have called several times and had someone come out. they informed me that it would be a...
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Company wrote 0 private or public responses to the review from Nov 05.
1.4
I didn't like
  • Poor service
  • Complete lack of customer service
#1394690
I have been overbilled for 3 billing cycles with no resolve. As a senior on a fixed income, I have paid the same bill up until August 2018. The agents go over the bill and keep telling me that I "changed" my status which is a lie!!! Why would you call to question why...
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Company wrote 0 private or public responses to the review from Nov 04.
3.1
I didn't like
  • Being duped over billing
#1394013
I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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Company wrote 0 private or public responses to the review from Jul 31.
1.0
#1317891
A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call...
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Company wrote 0 private or public responses to the review from Sep 10.
#1351639