service customer service customer phone internet cable bill problem people account
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Horrible I have called many times to correct | Comcast review

1.0
Details
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
Horrible I have called many times to correct - Comcast review
I have listed two things on here regarding my issues with Comcast. It appears that they have been removed only because I haven’t called again recently. I quote the words recently. Therefore I am listing or taking photos of all of the calls that I made to them going back to September 2018 to prove I have called I don’t wanna call again I want this fixed I want to have a credit for the balance you show owing and no more bills no more calls ended. If this affects The Xfinity Mobile which it appears you’re already trying to change the settings again on my phone without my permission that will have to be addressed again as well.
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1 comment
Anonymous
#1788591

The workers are not reliable including the supervisors. Customer service is no better. They will lie as well.

Review
#1669942 Review #1669942 is a subjective opinion of poster.
Service
Comcast Tv Service
Pros
  • When it works right
  • Thank
Cons
  • Instead they sent it to collections
  • Total lack of customer service
  • Clueless people
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Retailing
  • Subscriber Agreement
  • Monoploly
  • Xfinity Mobile Held Hostage
  • Changing Cell Service
1.0
Details
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
Horrible Customer Service Privacy issues - Comcast review
With Comcast since 1993.Moving 4 times I’m a senior on a fixed income disabled. 9/2018 Andrew in loyalty dept started instant TV., never worked. I called over 50 times, plus had rep come out in 1/2019. Returned all equipment 8/2019. They continue to Bill tried to...
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Review
#1665345 Review #1665345 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Dec 30, 2019

I tweeted directly at @comcastcares complaining about this situation, including the link to this review. After some back and forth, the people there told me I should not have been charged when the issue was with their equipment, and that they would make sure I wasn't...

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Resolved Featured
Review
#1719559 Review #1719559 is a subjective opinion of poster.
Cons
  • Charge for tech home visits
  • Bad customer service
  • Low quality equipment
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
  • Comcast fees
  • Comcast Poor Customer Service
  • Xfinity Poor Video Quality
  • Xfinity Poor Internet
  • Xfinity Charge For Tech Visit

To all managers and CEO | Comcast review

To all managers and CEO - Comcast review
To all managers and CEO - Comcast review
To all managers and CEO - Comcast review
To all managers and CEO - Comcast review
To all managers and CEO - Comcast review
To all managers and CEO - Comcast review
I came across this interesting information on strange devices hackers could use. Easy to purchase easy to connected to Xfinity cable and run all that you have on the internet plus reads and writes on your email!! Go to Best Buy and buy a multi purpose router either wire or wireless!!!! Now why would I tell everyone about my password which was change so many times plus I look at the network and found all these connections!!! Question is would you like have this every day!!!
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Review
#1754630 Review #1754630 is a subjective opinion of poster.
Reason of review
Access/ activation issues
As a very recent former employee who left voluntarily after 7 years of witnessing underhanded and deceptive practices to not only customers but employees as well, I decided I would rather be unemployed than continue working for Comcast. The constant daily verbal abuse...
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74 comments
Anonymous
#1139370

I had a TCI supervisor who told me to lie to the customer... Wow. That is TCI/Comcast ethical standards in action.

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Review
#188374 Review #188374 is a subjective opinion of poster.
Service
Comcast Installation
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Beware | Comcast review from Santa Maria, California

1.0
Details
Beware - Comcast review
I wanted to pay Apple bill but things didnt go as I wanted to!!! As I enter the gift card number for payment which I found out later never got there!!! I still owe on my Apple bill!!! As I said before and many it was not the equipment, if you have one Comcast cable line it would be easy to *** into for all sorts of information to obtain!!! Just like this one!!!! I getting tried of getting hacked into and losing!!!!
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Review
#1759369 Review #1759369 is a subjective opinion of poster.
Product
Comcast Gift Card
1.0
Details
WTH putting TCM in a sports package?? We pay this greedy company almost 250 bucks a month for cable and internet. They move my favorite channel to a sports package and want another 10 bucks a month to get it back. Called their worthless 800 number and basically told to...
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3 comments
Anonymous
#1769867

My hubby and i are senior citizens and love TCM we also watched another movie channel on 354 WGN3 which is now "court tv". We don't have the $$$ for any sports packages or anything more...they took away one of our pleasures in life with the removal of these movie channels.

.I didn't see my bill go down, has anyone else. Rhonda pissed in Merrillville, In

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Review
#1681344 Review #1681344 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Pros
  • Internet reliable
Cons
  • Overpriced
  • Constantly raising prices took away tcm
Reason of review
Poor customer service
Tags
  • Customer Dissatisfaction

Cable lines laying on the ground | Comcast review from Tuscaloosa, Alabama

1.0
Details
Cable lines laying on the ground - Comcast review
Cable lines laying on the ground - Comcast review
Cable lines laying on the ground - Comcast review
Cable lines laying on the ground - Comcast review
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. Sarcastic Sarcastic
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Featured
Review
#1517484 Review #1517484 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
They are just worthless crooks. Signed a contract. 3 months later they remove channels. Price stay's the same. I fail to see where it's my issue that they don't negotiate a contract with these channels. Comcast doesn't want to pay more, not my problem. They lost a...
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Review
#1747667 Review #1747667 is a subjective opinion of poster.
Reason of review
everything
Loss
$100000
Preferred solution
Deliver product or service ordered