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3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Featured

Comcast in Tuscaloosa, Alabama - Cable lines laying on the ground

1.0
Details
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. Sarcastic Sarcastic
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Review
#1517484 Review #1517484 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Their app says 1 things and they do another

3.3
Details
Comcast - Their app says 1 things and they do another
Comcast - Their app says 1 things and they do another
I went on my Xfinity app for billing info. Clearly the app says that i have until Sept 1st to pay the bill or services will be suspended. I needed it pushed to Sept 7th so i went through their chatting app to ask. Here I was told nope sorry u are being shut off tomorrow. I called customer service and they said the same exact thing. Why have a app if the information is never accurate
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Review
#1632850 Review #1632850 is a subjective opinion of poster.
Pros
  • Internet when it works
  • When it works right
Cons
  • Lying to customers about service problems
  • Lack of coordination between departments
Reason of review
The information they provide through the app is not accurate
Loss
$347
Preferred solution
Let the company propose a solution

Comcast in Santa Maria, California - Need information who who’s

Comcast - Need information who who’s
Comcast - Need information who who’s
Comcast - Need information who who’s
I found an application to determine who is using my internet and making my iPhone or iPad hot plus the router. Took some pictures and didn’t expect to have so many on this internet system. Only have one master bedroom, one living room, 2 apple. iPhones, 2 Apple iPads, two smart televisions sets, and nothing else. computer is off. Ow would be the time to check.
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Review
#1651499 Review #1651499 is a subjective opinion of poster.
1.0
Details
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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3 comments
Anonymous
#1629239

you feel threatened because he's black? LOL.

The humor! You privileged whites should really get it together, I would've left as well.

He's there to fix your cable not to be degraded as a human! That's your lost babe.

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Review
#1344600 Review #1344600 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
2.2
Details

Update by user Sep 06

I was given a free two months of Showtime and an apology, but they need to apologize to my credit union, as it was not my fault this happened.

Original review posted by user Sep 06

I went to the app to schedule a payment. I accidentally scheduled the wrong amount and was unable to correct it on the app, so...
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2 comments
sandralynndavis
#1743920

If an additional cable bill amount causes your account to be overdrawn, you really need to examine your financial choices.

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Review
#1646724 Review #1646724 is a subjective opinion of poster.
Pros
  • Internet and home security
  • When it works its good
Cons
  • Talking to someone who is in another country
  • No excuse for cutting channels for the inflated price i pay now
Reason of review
Problems with payment
Loss
$280
Preferred solution
Let the company propose a solution

Comcast - Your internet is the worst

1.4
Details
Comcast - Your internet is the worst
We switched from UVerse, the internet keeps dropping every day! We never had this issue with Uverse. Why is it so hard to keep your internet working?
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Review
#1642506 Review #1642506 is a subjective opinion of poster.
Pros
  • Reps are nice
Cons
  • Deceptive practices
Reason of review
Bad quality
Loss
$2500
Preferred solution
Let the company propose a solution
Resolved
5.0
Details

Update by user Sep 04

Adam F.Office of Tom Karinshak resolved my problem was very professional and wave my early termination fee. Thank You for your great customer service.

Original review posted by user Jul 05

I am incredibly disappointed with my Xfinity experience. I am moving to another city and when I tried to transfer my...
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Review
#1577632 Review #1577632 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund

Comcast in Mission Hills, California - Movie I just brought

Comcast - Movie I just brought
Comcast - Movie I just brought
As you can see I just purchased this movie with movie title and the time frame this happened pluse picture and with video as evidence of my problem. I called in to have problems resolved, but as you can see and hear this did not work. I brought this movie for full run not this problem nor service. Now either fix this movie or refund my full fee. I not in the mood over this situation to hear excuses!! Fix this so it does not happen to me or anyone else!! I did not send it to my location due to excuses and not finding what the problem is nor having to wait for additional phone calls telling me otherwise.
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Review
#1491479 Review #1491479 is a subjective opinion of poster.
1.0
Details
I am so angry that I have to have Comcast for my service. No matter what you call about, billing, service they jerk you around, raise your billing when you have a 2 year contact to keep your charges the same, then tell you there is no 2 year contract on record for you,...
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Review
#1649474 Review #1649474 is a subjective opinion of poster.
Cons
  • Terrible service no human no help
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Price reduction
Tags
  • rude employee