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Comcast - Horrible I have called many times to correct

1.0
Details
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
Comcast - Horrible I have called many times to correct
I have listed two things on here regarding my issues with Comcast. It appears that they have been removed only because I haven’t called again recently. I quote the words recently. Therefore I am listing or taking photos of all of the calls that I made to them going back to September 2018 to prove I have called I don’t wanna call again I want this fixed I want to have a credit for the balance you show owing and no more bills no more calls ended. If this affects The Xfinity Mobile which it appears you’re already trying to change the settings again on my phone without my permission that will have to be addressed again as well.
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Review
#1669942 Review #1669942 is a subjective opinion of poster.
Service
Comcast Tv Service
Pros
  • When it works right
  • Thank
Cons
  • Answers and attitude from reps
  • Total lack of customer service
  • Clueless people
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Retailing
  • Subscriber Agreement
  • Monoploly
  • Xfinity Mobile Held Hostage
  • Changing Cell Service
1.0
Details
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
Comcast - Horrible Customer Service Privacy issues
With Comcast since 1993.Moving 4 times I’m a senior on a fixed income disabled. 9/2018 Andrew in loyalty dept started instant TV., never worked. I called over 50 times, plus had rep come out in 1/2019. Returned all equipment 8/2019. They continue to Bill tried to...
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Review
#1665345 Review #1665345 is a subjective opinion of poster.
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Featured

Comcast in Tuscaloosa, Alabama - Cable lines laying on the ground

1.0
Details
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Comcast - Cable lines laying on the ground
Our cable line fell from the pole so the tech said he was going to run the cable under ground ... comes back the next day and this is how he left it. After going through about 6 different people and repeating my self they tell me I have to wait til the 29th for them to bury it. Sarcastic Sarcastic
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Review
#1517484 Review #1517484 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast in Santa Maria, California - Need information who who’s

Comcast - Need information who who’s
Comcast - Need information who who’s
Comcast - Need information who who’s
I found an application to determine who is using my internet and making my iPhone or iPad hot plus the router. Took some pictures and didn’t expect to have so many on this internet system. Only have one master bedroom, one living room, 2 apple. iPhones, 2 Apple iPads, two smart televisions sets, and nothing else. computer is off. Ow would be the time to check.
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Review
#1651499 Review #1651499 is a subjective opinion of poster.

Comcast - Their app says 1 things and they do another

3.3
Details
Comcast - Their app says 1 things and they do another
Comcast - Their app says 1 things and they do another
I went on my Xfinity app for billing info. Clearly the app says that i have until Sept 1st to pay the bill or services will be suspended. I needed it pushed to Sept 7th so i went through their chatting app to ask. Here I was told nope sorry u are being shut off tomorrow. I called customer service and they said the same exact thing. Why have a app if the information is never accurate
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Review
#1632850 Review #1632850 is a subjective opinion of poster.
Pros
  • When it works right
  • Internet when it works
Cons
  • Lying to customers about service problems
  • Lack of coordination between departments
Reason of review
The information they provide through the app is not accurate
Loss
$347
Preferred solution
Let the company propose a solution

Comcast in Vincentown, New Jersey - Charging $9.95 for TCM moved to "sports package"

1.0
Details
This is outrageous. Comcast just started charging $9.95 for TCM. They moved it to the "sports package." I am looking for a new provider tomorrow. This is highway robbery. I already pay 283.00 per month for nothing special. If you want to send a complaint, go to this link: https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update It goes to Tom K, a vice president. not that it will do any good but, if enough people do it, maybe they will back off. I am so pissed.
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1 comment
Anonymous
#1761818

It's all BS! Comcast just wants more money!

How does TCM fit with "sports package"???? I am looking for an alternative to Comcast!

Review
#1678663 Review #1678663 is a subjective opinion of poster.
Service
Comcast Turner Classic Movies Tv Package
Reason of review
Access/ activation issues
Loss
$10
Preferred solution
Price reduction
1.0
Details
Comcast - TV service not working-Privacy issues Billing
I have tried to cancel the Comcast TV service for a year now. I have called over 40 or 50 times and you could see my calls noted on their system every single month multiple times. It is never worked then they try to beat switch me into another product I didn’t even...
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Review
#1664259 Review #1664259 is a subjective opinion of poster.
Service
Comcast Digital Tv Service
Cons
  • Recording when calling in
  • Poor customer service
  • Being lied to by agent that they had fixed the problem
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
I want an apology for privacy issues. I want to stop being billed for items that have been returned as of August 31, 2019. I want to have no service billing to me back to just September 2018 as it never worked
Tags
  • liars
  • PISSED AT COMCAST XFINITY
  • Privacy Issues Pegasus Softwar
1.0
Details
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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4 comments
Anonymous
#1754393

I have felt the same way! I truly do understand, I only wish they could here themselves when they speak. Maybe my last comments will help us both!

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Review
#1344600 Review #1344600 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Resolved

Resolved: Comcast in Knoxville, Tennessee - 10/25/19: Comcrap & TCM Fight Continues!

5.0
Details

Update by user Oct 28

My email was stolen to write this review by an *** Don’t listen to thieves.

Original review posted by user Oct 25

I will WIN! I KNOW I WILL WIN!
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Review
#1690309 Review #1690309 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction