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I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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Anonymous
Terry

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40. The older one has battery but it’s not compatible. Think...

Anonymous
Anonymous

Trade it in for a Cisco DCP3941T at Comcast. Same Specs Unit as Arris

3.0
I didn't like
  • Ondemand
  • Internet speed
#738168
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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1.0
#1344600
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...
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Been a customer with Comcast for over 8 years, never late with a payment, automatically rolled me over into another 2 year agreement, increased my monthly payment by $26 and took half of my channels away. Now I'm stuck in another 2 year agreement, and all I receive was...
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1.8
I liked
  • Well mannered customer service rep
I didn't like
  • Price increase for my basic package
  • Not willing to work out a price deal for being a loyal customer
#1289817
Comcast - Remote Not Working
Comcast - Remote Not Working
First started out the Comcast Remote wasn’t working Called Comcast and now their remote is not working nor the sound on my tv remote The rep says I have to go to their local office and get a new remote Mind you I just paid a bill of $195.00 for a service I cannot even...
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#1371701
To the point-purchased 2 year agreement, with specific channels and suddenly they took several away with no warning. I called and was told they are in a higher package. Asked for a reduction in monthly charge due to not receiving what I signed up for. Response-we can...
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1.0
#1354626
I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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1.0
#1317891
A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call...
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#1351639
I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
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#1351681
I am receiving calls from a scam in which they mimic my own land line number. I get about 10+ calls a day. I called Comcast only for someone to tell me they cannot help me after being on hold for about an hour. I was then sent over to Security and placed on hold for...
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#1346997