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Most Helpful
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast in Sarasota, Florida - Horrible

1.0
Details
we have been here for one month. and have nothing but problems. everyday. the internet is down. the cable does not work. I have no support. from Comcast. 2 Cal and fix us. will be canceling. as soon as Frontier gets here.
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Review
#1656976 Review #1656976 is a subjective opinion of poster.
Pros
  • Quality of service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Monopoly internet provider
  • Bloody Comcast
  • COMPLAINT COMCAST
  • unethical practices unfair
  • Comcast The Worst
1.0
Details
My last bill was reported to collection and I want to pay it so it can be taken off. The bill the collection agency has is 100 dollars more than it should have been because comcast never took care of the equipment return. I even have a receipt as proof I returned the...
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Review
#1656260 Review #1656260 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Failure to find a solution
  • Incompentence
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution

Comcast - Garbage

1.0
Details
I agree with all the 1 star comments. Comcast / Xfinity no longer cares for their long term customers. I have been on hold, transferred, and hung up on repeatedly. I pay less for trash, water, sewer, gas, and electric combined than for TV and Internet. The only reason they keep customers is because we don't like to change service but after todays customer service, I will be changing. If more customers do not cancel, they will never change.
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Review
#1654698 Review #1654698 is a subjective opinion of poster.
Cons
  • Being lied to and wasting so much of our time
  • Expensive for what you get
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lack of performance
  • Ineffective Customer Service

Comcast - ACCN NETWORK

Comcast has had since August 2019 to PAY and SIGN a contract with the ACCN Network. BOD's and Executives need to WAKE UP to avoid losing existing paying customers. College Football in the South is like the American Flag in the U.S. It's a NO BRAINER - Make it Happen Folks!!!
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Review
#1654674 Review #1654674 is a subjective opinion of poster.
Pros
  • Helpful with trouble shooting technical isssues
Cons
  • Lack of accn network due to not signing contact
Reason of review
Provide the ACCN Network
Preferred solution
Let the company propose a solution
Tags
  • Lack of performance

Comcast - Way too many added equipment

Comcast - Way too many added equipment
Comcast - Way too many added equipment
I don’t have 5 or more equipment running at one time. My iPad 10.0.0.137. There is an unknown ip:10.0.0.110. Last looked I had 5 equipments online. 9/14/2019 @ 18:06
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Review
#1654128 Review #1654128 is a subjective opinion of poster.
Reason of review
Still ongoing

Comcast - Terrible service

I spent an hour on the phone and then had to schedule a tech visit for the next day, Next day not. scheduled for the following day. No show. They don't have a person to answer the phone till you go through a lot of nonsense and then the person can't fis=x the problem and can't schedule help
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Review
#1653984 Review #1653984 is a subjective opinion of poster.
Reason of review
Order processing issue

Comcast in Santa Maria, California - Need information who who’s

Comcast - Need information who who’s
Comcast - Need information who who’s
Comcast - Need information who who’s
I found an application to determine who is using my internet and making my iPhone or iPad hot plus the router. Took some pictures and didn’t expect to have so many on this internet system. Only have one master bedroom, one living room, 2 apple. iPhones, 2 Apple iPads, two smart televisions sets, and nothing else. computer is off. Ow would be the time to check.
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Review
#1651499 Review #1651499 is a subjective opinion of poster.

Comcast in Springfield, Massachusetts - False Billing Practices

2.7
Details
How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices.
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Review
#1649847 Review #1649847 is a subjective opinion of poster.
Pros
  • Great options
Cons
  • Too expensive
  • False billing practices
  • Unwillingness to help
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
1.0
Details
I am so angry that I have to have Comcast for my service. No matter what you call about, billing, service they jerk you around, raise your billing when you have a 2 year contact to keep your charges the same, then tell you there is no 2 year contract on record for you,...
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Review
#1649474 Review #1649474 is a subjective opinion of poster.
Cons
  • Terrible service no human no help
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Price reduction
Tags
  • rude employee

Comcast - Sloppy install

1.6
Details
To start with he was an hour late, Then he had to go get a drill, witch took him another hour. By the time he was done he left wires hanging off my house damaged my soffit, Ripped the old screws out; didn't screw in new connections (just left them hanging).The box he did screw on the house is crooked as *** My six year old grandson could've done a better job. Then to top it off they had no paper work for me to sign. No paper work on the channels or how to use the remote. Very unhappy customer right here in Sebastian Florida!
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Review
#1648063 Review #1648063 is a subjective opinion of poster.
Pros
  • Customer service representatives
Cons
  • Dishonest and incompetent technicians
Reason of review
Sloppy install
Loss
$5000
Preferred solution
Price reduction
Tags
  • Rude And Disrespectful People