Most helpful review
New Reviewer

Xfinity Mobile: Worst customer service ever.

Comcast - Xfinity Mobile: Worst customer service ever.
Comcast - Xfinity Mobile: Worst customer service ever.
I called customer service at least 40 times. I have also been chatting with Xfinity Mobile customer service is never helpful. Each time I call, I get conflicting stories. 1). I was told I would get a free phone if I signed up for unlimited cell phone service with Xfinity Mobile. The other person said no. I decided to cancel my order and services on May 8, 2023, since they were telling me two different stories. I told them not to send me a new phone and to cancel my order the same day. They decided to send me two of the same phones. They charged me $66.99 and $42.00 in my bank account, and they were preparing to charge me around $25.00 for each phone. 2). When I called customer service to get the two labels to return two phones, he disconnected my cell phone service on my iPhone and transferred my number to the new phone that I asked to cancel. This was on May 11, 2023. That night I chatted with Xfinity Mobile Service, trying to cancel the service on the phone I was returning and get labels to return the phone. I got disconnected twice. The last person trying to sell me a new service. I did not get the labels or cancel my service. The next day, I called Xfinity Mobile one more time to cancel my service with Xfinity. I no longer wanted mobile service with Xfinity, ever! I have FexEx receipts that say two cell phones have been delivered to Xfinity Mobile. I also got an email confirmation from Xfinity Mobile saying that they received the cell phones in new condition. I never open the boxes that phone came in. Now I got an email on May 22, 2023 from Xfinity saying that I did not return the phones. I won't be getting the refund. I feel I am bing harrassed. User's recommendation: I do not recommend Xfinity Mobile. I don't have issues with Comcast Internet service.
View full review
ID
#4614131 Review #4614131 is a subjective opinion of poster.
Pros
  • Internet service
Cons
  • Deceptive billing
  • Customer services
  • Xfinity mobile
Loss
$109
Preferred solution
Full refund
New Reviewer

Robo Calls

I get at least 5 calls every day for discounts. Both on the house phone and on my cell. Of course, it's automated. I tried both options buttons just to talk to someone. They have 2 different departments. I've spoken to both lines, with people numerous times and asked to be taken off of the call list. Most hung up on me, one said ok. They lied. Sometimes I call the number back and once was able to get someone and repeated my request. NOTHING. All other times I call back, the lines comes up as disconnected or no longer in use. I've been a customer for over 12 years. I really don't need the harassment. User's recommendation: Get ready to get a lot of unwanted calls starting early in the morning
View full review
ID
#4642867 Review #4642867 is a subjective opinion of poster.
Preferred solution
Stop calling my ASAP

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Remote problem

I am trying to get a hold of a live technician and all I get is a automated worthless bot so I'm unhappy

User's recommendation: Be careful with this company.

View full review
ID
#4640196 Review #4640196 is a subjective opinion of poster.
Preferred solution
A live representative to help with my remote
New Reviewer

Cable line has been cut

People were digging in yard today and cut the internet line line. When can someone please come look at it ?
View full review
ID
#4639852 Review #4639852 is a subjective opinion of poster.
New Reviewer

Worst cable company ever

Charging me for service I did use. I called to disconnect services 4 months ago. Now youre charging me for service I never used

User's recommendation: Don’t recommend this service for anyone!

View full review
ID
#4628533 Review #4628533 is a subjective opinion of poster.
Preferred solution
Correction of price and re connect at new address
New Reviewer

Excellent service