Comcast
Reviews and Complaints
Reviews Chart
$1.3M
CLAIMED LOSSES
4.8K
TOTAL REVIEWS
380K
PAGE VIEWS
20
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unacceptable video problems dating back to Oct 2019
Update by user May 26
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW. User's recommendation: don't get Comcast Xfinity TV in northeast Florida!
2 comments
Resolved
Featured
ID
Service
Comcast Cable Tv Service
Cons
- Customer support
- Reliability
- Billing policy
Preferred solution
Price reduction
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.
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ID
Location
Hammonton, New Jersey
Cons
- Internet speed
- Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy internet has been disconnected
I moved my payment to the 2nd for 135 this passed friday and FULLY expected to have my internet turned back on for my daughter to do her home schooling, NO NET STILL and now the auto-thing is telling me i cant even talk to anyone until i make a payment, ONE IS SCHEDULED! Please turn me back on as i extended the payment and my daughter has schoolwork to do that i can put off until the 2nd!
ID
Service
Comcast Xfinity Internet Service
Cons
- Service and honest billing practices
- Service given to customer
Preferred solution
Turn me back on and honor my extension
To check status of refund check
My account in palm beach gardens Florida is closed due to move to Pennsylvania. I overpaid and am waiting on refund check. I have USPS informed delivery and last week showed I would be receiving something from Comcast from accounts receivable. It never showed up in my mail. Want to make sure no one cashed this check if delivered to wrong address. If you dont have a current account and arent looking to open new service, you cant talk to any representative as it is not an automated option.
ID
Preferred solution
Deliver product or service ordered
I have been trying to get my service switched over to my name since my husband passed away 7 months ago. I had to make two trips to my local Comcast because after the first trip I was told by a representative who called that the person at the Comcast location didn't do...
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1 comment
Dear sister Normally all bublic servesies are decline all over the world - do not be angery because you loose some time which you can live happy by some logical thinking - please smile
ID
Service
Comcast Customer Care
Pros
- Usually good cable service
Cons
- Terrible customer service takes forever to get anything done
Preferred solution
Show that there is 0 balance on my husband (Abdelwahid Ibrahim's) account. Stop making it so difficult to solve what should be easy to solve problems. Get all of you customer service agents on the same page. Shop hanging up on people!
Equipment set up
No help at all no one will answer everything is automated
ID
Location
Baltimore, Maryland
Service
Comcast Internet Installation
Cons
- Constantly repeating same information
- Cable service
- Lack of integrity
Loss
$66
Preferred solution
Deliver product or service ordered
I am very upset with your service I feel like you only take care of new customers and refused to take care of existing customers and use Covid as an excuse if if I cannot get a technician to come out here and help me with my problem and I have been trying to resolve...
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ID
Location
Kankakee, Illinois
Preferred solution
Let the company propose a solution
We need a new plan
We need a new plan but I couldn't give someone to talk to
ID
Location
Plantation, Florida
Preferred solution
new plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not reach anyone
Due to Covid I can do longer afford this big bill by Comcast. Its impossible to reach customer service to chance this. On the website there is no option for this.
User's recommendation: If you can get another provider do so.
ID
Service
Comcast Bundle
Pros
- Phone agents
Preferred solution
Talk to a representative
Flex box
I need help with my box. And no one is answering the phone because your stupid automated system wont connect me to a customer service agent. HELP ME!!! Im paying for something I havent used yet because its not connected to me tv HELP ME!!!!!!!
ID
Location
West Palm Beach, Florida
WiFi Down all day
My Wi-Fi has been down all day customer support said they been working on the power outage
ID
Location
San Jose, California
Service
Comcast Internet Service
Have had a lot of intermittent internet services. Extremely impossible to get hold of a live person. Can’t change my services option etc
Dealing with xfinity how can I get my issues resolved for intermittent services or cancel the entire service without penality
ID
Service
Comcast Bundle
Cons
- Deceitful practices
- Never can reach a real perso
Preferred solution
Let the company propose a solution
Service
Just trying to move wires, but they *** you off so bad, I cancelled. Still a nightmare of a company. Pick another company.
User's recommendation: find another company.
ID
Location
Chicago, Illinois
Poor service
My tv has been out all day. Never go agent. I did all troubleshooting on app.
ID
Location
Trenton, New Jersey
Mailings
These *** won't stop mailing me flyers. They want around $300/mo for gig internet when I'm paying someone else $75 for symmetric. Every time I get something I asked to be removed from their list. They oblige. But low and behold I keep getting mailings. I changed my address. And guess what. I still get mailings. Their internet is data capped? Seriously? Why would anyone have use these people as a provider.
User's recommendation: run. don't walk away from these crooks.
ID
Location
Little Canada, Minnesota
Preferred solution
Apology
Very upset with Comcast service
A week ago the city while working on sewer upgrade in road accidentally ruptured our Comcast cable line... it has been 1 week, we have no TV or internet and there is no ETA on when it will be repaired .. they are a bunch of bumbling idiots and of course you cant actually talk to anybody... a tech cane by today, said theyd be back in 2 hours and never showed up ... another day with no services ...,beyond frustrating
User's recommendation: Try AT & T. Or direct TV .. they gotta be better than these idiots ...,
ID
Loss
$100
Preferred solution
Price reduction
Downgrading serviceJoyxw
Joyce was very patient and helpful with the many questions I had about your service and billing. It is a pleasure talking to her.If all your other workers are like her I will be a customer for a long time
ID
Service
Comcast Bundle
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Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....
Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.