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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user 1 day ago

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have...
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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Reliability
  • Customer support
  • Tv reception quality
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - Still not solve

My internet is not working i had turn off and turn on still not working i need talk customer agent for other issue too
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ID
#1951461 Review #1951461 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Need to fix everything

Comcast - Internet not working

My Internet stopped. I thought it was just me. So rebooted the router. Plugged and unplugged things. Comcast answered its phone. Phone computer voice Alertsaid there was an outage in my area and said they'd text when repaired. If they can do that, they also could let customers know there was an outage that required repair.

User's recommendation: Alert customers by phone, text or email that you are having an outage.

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ID
#1951403 Review #1951403 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - Huge problem with bill

1.0
Details
I could not get to a live agent to discuss outrageous charges on my bill. Their robo chat is awful.

User's recommendation: check out other cable services: .verizon or other private services.

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2 comments
Machele
#1868773

You can usually get a live person instead of these computer chat systems if you know how to do it. Go to the website "gethuman.com" and search for Comcast and they will have info on what to do to bypass the computer chat nonsense.

Andrea D
#1868951
@Machele

Thank you

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ID
#1950172 Review #1950172 is a subjective opinion of poster.
Loss
$305
Preferred solution
Correction of my bill, Refund of the incorrect charges on my bill, Explanation not by a robo chat

Comcast - Issues with my monthly billing charges

2.5
Details
unexpected charges . called twice to resolve but not taken cared of

User's recommendation: not recommended.

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ID
#1949969 Review #1949969 is a subjective opinion of poster.
Location
Daly City, California

Comcast - Zero service, less than even with broken promises

1.0
Details
No install due to Covid19. Was sent a self install Kit, had problems remote bad. Net sum equals limited service but billed for full. Took a day off to finally get the wires run last week only to have the tech still refusing to install me as promised the second time. Only have internet with the gateway and limited tv due to the configuration in my rental. I have many hours and considerable angst from this and was cordially thanked for my business, given a $50 credit I will see in my next bill and will need to keep checking in to determine exactly when they can accommodate my need ie, enter my home to run wires and connect TVs.Tentatively towards the end of June to date.
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ID
#1949747 Review #1949747 is a subjective opinion of poster.
Location
Hillsborough Township, New Jersey

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Comcast - I need more information for account in collections with dates and year and address

I pulled a full credit report and i need to know what date this account was sent to collections and how many statements were sent out Prior it being sent to collections and what address it was sent collections.
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ID
#1949570 Review #1949570 is a subjective opinion of poster.
Preferred solution
Price reduction

Comcast - Billing and internet issues

4.7
Details
I was billed two times for the same service
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ID
#1949407 Review #1949407 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Internet Service

Comcast - Cannot get help from automated system

1.0
Details
They ran. Reset and told me to call back. Each time I call back I am told they to run a reset. I get no help and they hang up on me.

User's recommendation: Be prepared for not getting good customer service.

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ID
#1949226 Review #1949226 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Preferred solution
Fix my connection

Comcast - A computer is not helping my problem as they cannot understand what I need and terminate the call.

1.0
Details
Internet is dropping my signal during meetings. I loose all content on my screen as I am trying to present on a teams meeting

User's recommendation: Not!

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1 comment
Machele
#1868439

Could be any number of things either with you or Comcast. If your company has a tech support, have them figure it out.

ID
#1949205 Review #1949205 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Pros
  • Spotty signal
Cons
  • Poor quality
  • Lack of communication when they drop channels
Preferred solution
Deliver service I pay for

Contact Comcast Customer Service

Website:
Mailing Address:
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
Contact Comcast Customer Service

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Comcast - Nobody called back service sucks

One tv kept showing would be available shortly never happened so I called was told some one would call back in 15 min no call so I called again and as told a technician would call back 30/45 min got no call back ???? becoming very disappointed with you

User's recommendation: Very dot full.

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ID
#1949147 Review #1949147 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Pros
  • Service
Preferred solution
Let the company propose a solution

Comcast - Need new remote

Did not answer my question I need a new remote thats all.

User's recommendation: Put in equipment needed.

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ID
#1948762 Review #1948762 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • No pros nobody answered my question
Preferred solution
Deliver product or service ordered

Comcast - Bad internet conection

I have reset this modem over 20times and the problem of loss of connectivity continues to happen
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ID
#1948508 Review #1948508 is a subjective opinion of poster.
Location
Greenfield, Indiana

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Verified Reviewer

Comcast - With this new modum cannot chane channels and sent added amount on June bill

call for reset 2=3 times the representative was nice but could not resolve problem i only have one channel CNN and nothing less. I am unhappy with results....Ida Wilton
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ID
#1947981 Review #1947981 is a subjective opinion of poster.
Location
Baltimore, Maryland
Preferred solution
Let the company propose a solution

Comcast - Cancel appointment

1.3
Details
Checked the account for appointment
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ID
#1947209 Review #1947209 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Comcast - Set up

I spent 2 hours and three people on chat. I want to speak to an agent
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ID
#1946845 Review #1946845 is a subjective opinion of poster.
Preferred solution
Talk to a human