Comcast Reviews and Complaints
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16
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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- Latest review first
- Most helpful reviews first
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Comcast review: Horrible I have called many times to correct
I have listed two things on here regarding my issues with Comcast. It appears that they have been removed only because I haven’t called again recently. I quote the words recently. Therefore I am listing or taking photos of all of the calls that I made to them going back to September 2018 to prove I have called I don’t wanna call again I want this fixed I want to have a credit for the balance you show owing and no more bills no more calls ended. If this affects The Xfinity Mobile which it appears you’re already trying to change the settings again on my phone without my permission that will have to be addressed again as well.
Most Helpful
Review
Service
Comcast Tv Service
Pros
- Thank
- When it works right
Cons
- Instead they sent it to collections
- Total lack of customer service
- Holding xfinity mobile hostage
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
Comcast review in Murray, Kentucky: To get new service
Need to begin new account again
Review
Product
Comcast Account
Reason of review
Order processing issue
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Verified Reviewer
Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept., I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset...
View full review
Review
Cons
- Low quality equipment
- Lack of communication when they drop channels
- High cost
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
Comcast review in Miami, Florida: Hotspot
The phone hung up no contact
Review
Comcast review in Folsom, California: Be aware basic channel options change
Quit moving channels from my subscription to subscription only service. Please give us back TCM on channel 67 Sacramento.
1 comment
Review
Service
Comcast Tv Package
Comcast review: Dont be fooled you will never get the full amount if anything
Brought three new lines too comcast from verizon. Was supposed to get $100 a line. Had thirty days to upgrade device for $250. They never activated one of the lines went back after a week and they put a new sim card in and called the line existing so that cheated me out of both rebates.
Review
Product
Comcast Account
Comcast review: Seriously look into and consider other service provider options!
I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the outcry of their customers. I understand Comcast may be the best option in your area. Times are changing and they know it. Seriously look at cord-cutting and your viewing habits. It might work.
Review
Service
Comcast Xfinity Internet Service
Comcast review in Atlanta, Georgia: Techs deception on trips pushed back, canceled, downward systems, outrageous service packages
Please beware of outrageous service cost, Techs lying about making visits that they either push back,or delay until cancelled. I had a tech lie on 10-14-19 to say that he actually came to my house. I was at home all day long, and when I called Comcast to alert them. They rescheduled me until 10-15-19. The New Tech was scheduled from 10am-12pm, I received a text saying that he had just arrived. I have been home waiting.on him once again. I looked. outside and no Tech was there. I called. Comcast back they reached the Tech who claimed. He was outside, which was lying. His so-called supervisor stated he wouldn't be at my house until another 45 minutes.Therefrom, judge for yourselves, this Company is starting to appear to be a fraudulent Company.
Review
Reason of review
Pricing issue
Loss
$100
Preferred solution
Let the company propose a solution
Comcast review in Colorado Springs, Colorado: *** Service
Worst service ever I keep losing premium channels and paying the same price this company is not trustworthy and not worth doing business with. Run away from Comcast as fast as you can.
Review
Pros
- No pros
Reason of review
Bad quality
Loss
$2200
Preferred solution
Full refund
Tags
Comcast review in Grand Rapids City, Michigan: Fraud
some one open an account in my name , I returned equipment and was billed for it. Comcast said because I lived at the address I was responsible. Account was open in CA , had a CA phone number attached to it. I live in Mi. I never used internet with them. They should not let products be shipped in one state to another without prior consent.
Review
Cons
- Awfull customer service
- Poor customer service
- Company rules on how to fix problems
Reason of review
produt ordered in different state sent to me. I Did not order it
Loss
$135
Preferred solution
Full refund
Tags
Comcast review: Total service
why did you take away cinnamax and then want me to pay to get back, every so often my tv start speaking in Spanish and I call and go through the same thing. when you call the voice on the phone need to get some gone it is so hard to talk to a real person and at times it will hang up if it a problem in the area.
Review
Service
Comcast Internet Service
Reason of review
time you get throught the phone interactions you are pissed
Preferred solution
Let the company propose a solution
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The real insult is that they moved it to a failing "Sports" package as if TCM has ANYTHING to do with sports.