Comcast
Reviews and Complaints
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$1.2M
CLAIMED LOSSES
4.8K
TOTAL REVIEWS
360K
PAGE VIEWS
19
ISSUES RESOLVED
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Verified ReviewerResolved: Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.User's recommendation: don't get Comcast Xfinity TV in northeast Florida!
2 comments
Resolved
Featured
ID
Service
Comcast Cable Tv Service
Cons
- Customer support
- Billing policy
- Tv reception quality
Preferred solution
Price reduction
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
View full review
5 comments
Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.
View more comments
ID
Location
Hammonton, New Jersey
Cons
- Internet speed
- Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Comcast - Cord fell
Storm took it down last night, and we don't have internet.
ID
Location
Detroit, Michigan
Comcast - Could not speak to love agent
I would like to know if I am able to move my router from the first floor of my home my upstairs bedroom?
ID
Comcast - Internet
Need service tech for my internet
ID
Location
Ruckersville, Virginia
Preferred solution
Deliver product or service ordered
Comcast - Job from yesterday not complete
Tech came to hook up another out let and did not finish the job. He was to big to access the crawl space not resolved needs attention asap
ID
Preferred solution
Deliver product or service ordered
Comcast - Error code S0A00
You have done nothing like set up appointment to make WiFi work!!!!
User's recommendation: Don’t attempt to be.
ID
Location
Eagleville, Tennessee
Comcast - Pay bill over phone and speak with someone
My payment isnt posting immediately I need service now please
ID
Comcast - Box not working
Lighten struck the area and the box does not turn on.
ID
Location
Durham, North Carolina
Comcast - $256.31? What is your problem?
You raise rates exponentially. What the *** are you people doing?
User's recommendation: Charge them $256.00 dollars a month dumb *** *** for brains?
ID
Location
Eden Prairie, Minnesota
Loss
$500
Preferred solution
Price reduction
Comcast - Error code S0A00
You all JUST DONT CARE-you have done nothing to resolve-like making appt to come out to fix WiFi.
User's recommendation: Try another company that resolves priblems.
ID
Location
Mooresboro, North Carolina
Comcast - Billing
Wasted another hour on the phone. Ripping me off every month. Take your stuff Im done with you.
User's recommendation: Don’t ever use them.
ID
Cons
- Rip off
Loss
$263
Preferred solution
Full refund
Comcast - Late fees
These people are blood suckers!! They kept charging me late fees in this pandemic disaster. I didnt have a work all these months. They interrupted my service, and its almost impossible to speak with an agent. They forcing to pay the balance in order to speak with a person. Their service is horrible. I pay $120 for literally nothing, only internet.
User's recommendation: 0!!
ID
Location
Farmington, Michigan
Comcast - Service not working
I have had some issues with my connection dropping for some months. Working from home this is an issue. The particular time, there wo service due to a neighbor cutting through a line. What was SO frustrating was that all the Comcast available number routed back to the SAME recording that said, REBOOT. I rebooted 8 or 9 times hoping a PERSON would contact me. Finally, late in the day, I got to a person!!! That is what made me pissed!
User's recommendation: Recommendations to Comcast, DON'T HAVE ALL THE NUMBERS AVALABLE LINKED TO THE SAME RECORDING BUT TO A PERSON!
ID
Location
Houston, Texas
Comcast - Did not get the opportunity to talk to a rep
I needed assistance with a rep not a recording
ID
Location
Pittsburgh, Pennsylvania
Comcast - No service for 4 days
Every phone person said it was not their fault it was somebody elses fault. over 12 prompts to push numbers to talk to somebody when a human finally got on the phone he states technician could not repair the service due to broken down cars in the parking lot we are an auto body repair shop thats what we do for a company not to understand their customers is totally unacceptable no one has contacted us no one has made any attempt to repair our service the worst service ever in any Arena of service
User's recommendation: Try something else then cable.
ID
Location
Jamaica Plain, Massachusetts
Comcast - My cable and phone is not working and I need to cancel the phone and internet
I was happy that there will technicians to come out take care of my problem
ID
Location
Saraland, Alabama
Service
Comcast Technical Support
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Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....
Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.