Comcast Reviews and Complaints
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Is this your company?
16
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Comcast - Horrible I have called many times to correct
I have listed two things on here regarding my issues with Comcast. It appears that they have been removed only because I haven’t called again recently. I quote the words recently. Therefore I am listing or taking photos of all of the calls that I made to them going back to September 2018 to prove I have called I don’t wanna call again I want this fixed I want to have a credit for the balance you show owing and no more bills no more calls ended. If this affects The Xfinity Mobile which it appears you’re already trying to change the settings again on my phone without my permission that will have to be addressed again as well.
Review
Service
Comcast Tv Service
Pros
- When it works right
- Thank
Cons
- Instead they sent it to collections
- Answers and attitude from reps
- Clueless people
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
Comcast in Colorado Springs, Colorado - *** Service
Worst service ever I keep losing premium channels and paying the same price this company is not trustworthy and not worth doing business with. Run away from Comcast as fast as you can.
Review
Pros
- No pros
Reason of review
Bad quality
Loss
$2200
Preferred solution
Full refund
Tags
Comcast in Grand Rapids City, Michigan - Fraud
some one open an account in my name , I returned equipment and was billed for it. Comcast said because I lived at the address I was responsible. Account was open in CA , had a CA phone number attached to it. I live in Mi. I never used internet with them. They should not let products be shipped in one state to another without prior consent.
Review
Cons
- Awfull customer service
- Poor customer service
- Company rules on how to fix problems
Reason of review
produt ordered in different state sent to me. I Did not order it
Loss
$135
Preferred solution
Full refund
Tags
Comcast - Total service
why did you take away cinnamax and then want me to pay to get back, every so often my tv start speaking in Spanish and I call and go through the same thing. when you call the voice on the phone need to get some gone it is so hard to talk to a real person and at times it will hang up if it a problem in the area.
Review
Service
Comcast Internet Service
Reason of review
time you get throught the phone interactions you are pissed
Preferred solution
Let the company propose a solution
Comcast in Logan, Utah - Bad company
It is a freemen joke to call these guys and get help and it seems like one problem after another to deal with on our TV or internet service. Try and call like on a weekend and I swear the hole world is having problems with comcast cause you cant get through to get help, comcast get your crap together or get a new CEO in there that can
Review
Service
Comcast Internet Service
Pros
- To much money for the quality
Cons
- Bad quality
Comcast - Criminal origination period .
Update by user Oct 31
Over the years they have got me for about $15 thousand dollars and they have monopolized the cable line so no one can use it except them.
Original review posted by user Oct 31
Comcast Xfinity is not being up front about rental tv boxes V purchasing them . A Tv box cost around $30 to purchase . Renting it cost $5 per month per box. The internet modem cost around $50 they charge $15 per month to rent it . Top this off with loosing your new customer discount after a year or 2 taxes and equipment and rental fees your $99 dollar triple play package now cost you over $250 dollars per month. Comcast Xfinity is out of control with no end in sight. They monopolized the cable wire and held it for ransom .Review
Service
Comcast Tv Package
Pros
- You can get out of your contract in 2 years
Cons
- Robbed me for 15 years
Reason of review
Poor customer service
Loss
$15
Preferred solution
do not let 1 company have sole access to the cable lines. or electric .
Tags
On Oct 16 2019 I called 1 800-comcast to order their cable tv/internet/voice service. I was told the call was recorded. I thanked the rep for this as it protects me as well as them. The rep said the install fee would be. waived after getting permission from a...
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Review
Service
Comcast Bundle Installation
Reason of review
Not as described/ advertised
Loss
$70
Preferred solution
Price reduction
Tags
Comcast - This company just sucks
Update by user Oct 25
Company sucks
Original review posted by user Oct 25
There is no other way to express it: This company just sucks in every way imaginable.Review
Service
Comcast Bundle
Cons
- Service goes down each night
- Inconsistency between reps
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
Resolved
Resolved: Comcast in Knoxville, Tennessee - 10/25/19: Comcrap & TCM Fight Continues!
Update by user Oct 28
My email was stolen to write this review by an *** Don’t listen to thieves.
Original review posted by user Oct 25
I will WIN! I KNOW I WILL WIN!Review
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Comcast sales called and offered an upgrade, $20 less per month with more channels. What they don’t tell is you lose some of the ones you have. The morning after I install led the new unit I find that I no longer have free access to on demand cartoons from Disney. They...
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Review
Reason of review
Access/ activation issues
Loss
$20
Preferred solution
Deliver product or service ordered
Comcast in Quincy, Massachusetts - Sick them taking network off my channel lineup
I’m sick and tired of Comcast taking off my channel line up. They took off the TCM now. I was told l have to get a package upgrade I’ve had it changing to a different company.
Review
Service
Comcast Turner Classic Movies Tv Package
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
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