Comcast Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
What's your story with this company?
Ask a Question About Comcast
Customers don't like
- Poor customer service
- Service
- Outrageously high prices
Customers like
- When it works its good
- Internet speed
- Internet service
filters
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Their customer reps must be told not to ever listen to anyone who calls. They are now all from another country and do not understand our language well and do not care..They read from a script (in broken English) and time after time put you on hold and just leaving you...
Read more
Company wrote 0 private or public responses to the review from Dec 04.
I didn't like
- Lied to about programming
I wrote to the alleged customer experience vice president who didn't even bother to respond. Not at all suprising for this company who fraudulently charged me then sent me to collections! This company broke a security camera then charged me for it. Said they were...
Read more
Company wrote 0 private or public responses to the review from Nov 15.
this is getting to the point where comcast is just isn't trying anymore. I am paying for internet speeds of 150mbps down and 5mbps up and I am getting 33mbps down and 6mbps up. I have called several times and had someone come out. they informed me that it would be a...
Read more
Company wrote 0 private or public responses to the review from Nov 05.
I didn't like
- Poor service
- Complete lack of customer service
I have been overbilled for 3 billing cycles with no resolve. As a senior on a fixed income, I have paid the same bill up until August 2018. The agents go over the bill and keep telling me that I "changed" my status which is a lie!!! Why would you call to question why...
Read more
Company wrote 0 private or public responses to the review from Nov 04.
I don't remember the exact date I started having problems with my internet and cable. I believe around December of 2017, the NIGHTMARE HORRIBLE SERVICE BEGAN. First my internet became really slow, and was taking 3 days to download a game. Then my cable started freezing...
Read more
Company wrote 0 public responses to the review from Oct 30.
Product
They make you take a 2 year contract, but price goes way up after 1 year. They are free to charge you high prices because no competion. I plan to be rid of cable when contract is over. Streaming has lists of different plans that will save me $75 a month, yes need there...
Read more
Company wrote 0 public responses to the review from Oct 21.
I have been trying to get XFinity On Demand since before 3pm; called Customer Service and was told he did a refresher and it would take an hour; he called back but I was outside; no message no callback and it’s 610pm; now nothing is working ; First picture on my left...
Read more
Company wrote 0 public responses to the review from Oct 20.
One TV box went bad, called for a new one. It was never shipped but I was charged $15 for shipping on my bill. 10 days later I called to ask where it is. Again they charged $15 and didn't ship it. Called again 4 days later when another tv box went bad. They had no...
Read more
Company wrote 0 private or public responses to the review from Oct 20.
I liked
- Speed of service when it works
- Internet speed
I didn't like
- Customer service
- Scammy and confusing billing scheme
- Billing
We had been a loyal customer of Comcast for several years and decided to upgrade to the x1 gateway for faster internet. We paid more for this service and I was adamant about not paying anymore than the increase for the upgrade. I was told all was the same. We were...
Read more
Company wrote 0 private or public responses to the review from Oct 17.
I liked
- When it works right
I didn't like
- Did not follow through
Similar to Comcast
Featured
Comcast - Remote Not Working
First started out the Comcast Remote wasn’t working Called Comcast and now their remote is not working nor the sound on my tv remote The rep says I have to go to their local office and get a new remote Mind you I just paid a bill of $195.00 for a service I cannot even...
Read more
Company wrote 0 public responses to the review from Oct 02.
Select Reason