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Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
1.0
Details
I was misled by the agent in person on reducing my monthly bill that was 217.00 mo. I returned unused equipment for a $7 mo savings and dropped Netflix at $12mo. The agent asked me if I watched 3 channels I have never watched she never never suggested there were more...
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Review
#1773199 Review #1773199 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Reliable
Cons
  • Overpriced
Reason of review
Poor customer service
Loss
$20
Preferred solution
Price reduction
3.4
Details
if I as as a customer /and senior asked billing to set me up with a scheduled through your company for you to be bill me each month @ the 3rd of each month .soooo.why would you deliberately bill me each month in the middle of the *** month.. on purpose...adding extra...
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Review
#1771805 Review #1771805 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service

If you want your business to run smoothly stay far away from this *** phone company. | Comcast review from Bothell, Washington

1.0
Details
7 contracts before they got it right. 6 service calls before the phones worked. Hours on-line with technical support before caller id worked. Absolute nightmare.
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Review
#1770535 Review #1770535 is a subjective opinion of poster.

Problem with cable. Call for them to do reset! | Comcast review from Portland, Oregon

3.0
Details
For several days channels not working right! Glitching screen picture and sound! I reset tv. Didn’t help! Called and in very early am. Had Comcast reset! Better! We shall see! Really was annoying!
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Review
#1769803 Review #1769803 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Reason of review
Bad quality
Loss
$40
Preferred solution
Let the company propose a solution
Call and get an offshore call center. Ask to speak to US Call Center and they refuse to transfer me and just put me back in the call queue. Finally after 2 1/2 hours get a US Call Center in Jacksonville, FL. Services changed after upgrading my service (had to send me...
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Review
#1768668 Review #1768668 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Poor customer service
  • No way to talk to call center in us
Reason of review
poor cust service, dishonest and make cust stay look for items lost by UPS
Loss
$1200
Preferred solution
disconnect my service since it was upgraded and I don't have the new modem

Look elsewhere | Comcast review

1.0
Details
High prices keep getting higher
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Review
#1766859 Review #1766859 is a subjective opinion of poster.
Reason of review
Pricing issue

I do not think so. | Comcast review from Galveston, Texas

I was trying to explain something to the customer service lady and I had to explain to her five times. She could not get what I was saying.so I said goodbye, and she said enjoy the rest of your day if you can. She was so rude.
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Review
#1764676 Review #1764676 is a subjective opinion of poster.
Service
Comcast Internet Service

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Verified Reviewer
I have attempted to change my package and plan due to cost and it has not happened even after I have spoken to several people who advised me of changes. I spoke to an individual on 1/16/2020 regarding the bill payment I was advised that I would have an extension to pay...
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Review
#1764589 Review #1764589 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Jan 15

They have put my entire life on hold for 8 days! Pissed doesn't even begging to cover it!!!

Original review posted by user Jan 15

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns...
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Review
#1762632 Review #1762632 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Cons
  • Lousy unreliable service
  • Expensive for what you get
  • Holding xfinity mobile hostage
Reason of review
Poor customer service
Preferred solution
Price reduction

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

USE ANY OTHER SERVICE YOU CAN | Comcast review

2.0
Details
Their monthly billings keep changing almost every month. You are told you will get $10 off for automatic payment and 3 months later you are still trying to get it. Costs for services are going up by large percentages frequently. Calling them every months drove me crazy.
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Review
#1762421 Review #1762421 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Not keeping promises of payment reduction for auto pay, continual price increases.
Loss
$30
Preferred solution
Deliver product or service ordered