Comcast
Reviews and Complaints
Reviews Chart
$1M
CLAIMED LOSSES
4.6K
TOTAL REVIEWS
340K
PAGE VIEWS
19
ISSUES RESOLVED
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Verified ReviewerResolved: Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.User's recommendation: don't get Comcast Xfinity TV in northeast Florida!
2 comments
Resolved
Featured
ID
Service
Comcast Cable Tv Service
Cons
- Customer support
- Tv reception quality
- Billing policy
Preferred solution
Price reduction
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.
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ID
Location
Hammonton, New Jersey
Cons
- Ondemand
- Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Comcast - Problem
Just tired of the horrible service. Gave up.
ID
Location
York, Pennsylvania
Service by Comcast on Sunday July 5 2020
The Comcast worker who came to my home was wonderful ..... I have one question for him about a subject that we discussed .... Can he please call me at his convenience .......anytime ! Thanks Dennis OKeefe 4099 cherrybrook loop Fort Myers Fla 33966 239 209 6030
User's recommendation: Comcast is the best ....
ID
Location
Fort Myers, Florida
Comcast - Billing issues
No, number has been disconnected
ID
Location
Saint Paul, Minnesota
Comcast - NO INTERNET
My service is in and out and i am having trouble getting a signal
ID
Location
Springfield, Massachusetts
Service
Comcast Internet Plan
Pros
- Price
Cons
- Weak service
Preferred solution
Let the company propose a solution
Comcast - Need internet password
Very poor services, I didn't get the help I was seeking, never got a chance to speak to a rep
User's recommendation: Please don't use the services.
ID
Preferred solution
A live agent ok
Comcast - My favorite channel has been com I my in garbled for over a week. I worked with several agents without success. The last agent sent a new control box but that did not help.
I have worked with multiple agents with out success. One of my channels is garbled. A new box was sent but didn,'t helpd. Half the time that I am connected with an agent I am disconnected.
User's recommendation: Don't use Comcast.
ID
Location
Nashville, Tennessee
Comcast line on ground
Safety hazard. Wire on my yard. A black wire. Need an agent to Move it
User's recommendation: This company does not care about the safety of custoWts.
ID
Cons
- Awfull customer service
- Lack of communication
- Lousy customer service
Preferred solution
Come move this hazard wire !
Somehow, you all need to straighten out my account. I was on chat for almost two hours yesterday. My account has been on vacation hold since June 8....I go up north for the summer. I was billed 172.06 on May 4.. Ok that is fine. I was billed June 4 for $161.33 Billed...
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ID
Pros
- Technician who connected my building
Cons
- Speaking to someone
Loss
$240
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - On going internet issues everyday
Internet issues everyday we are tired if the xfinity service
User's recommendation: Not at all.
ID
Pros
- Comcast internet
- Costumer solutions supervisor
Preferred solution
Deliver product or service ordered
Comcast - Internet not working for 1 week
I need to talk to and agent
ID
Location
Palmetto Bay, Florida
Preferred solution
Price reduction
Comcast - Internet was not working
My internet was not working and the technician halfway helped me to fix it and I had to figure out the rest by myself
ID
Location
Boynton Beach, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - Techincal support
Spoke to a person to order equipment can't find anyone to help me activate it. This sucks, paying for a service not able to receive
User's recommendation: Change services.
ID
Location
Charlotte, North Carolina
Preferred solution
Verbal assistance
Comcast - Chanel’s not working
This is *** *** Your *** automated system just spins me until I give up. I want to talk to a HUMAN!!! It never gives an option or if it did or dose it just spins me back into the *** automated system... I have your service. Tv screwed up for 2 days if my bill was late for 2 days there would be extra charges. so now credit my accnt for 2 days for service not working!!!!
User's recommendation: Go wit direct tv.
ID
Service
Comcast Tv Service
Pros
- Good customer service in response that they have control over
- Service reliability
- Personal customer service
Cons
- Getting disconnected not talking directly to agent
Comcast - Internet not wokring
Comcast said it was fixed and it's not. My grandson has his classwork to finish and turn in this morning and he is unable to do so. I would like them to fix it immediately because I have not missed any payments. The technician said it's working but it is saying that it has limited access.
ID
Location
Miami, Florida
Comcast - USB question
For starters customer service doesnt recognize my account. Secondly I need to know how to hook up my TV you were using a USB cable instead of the HDMI cable. Ive connected to USB cable but my TV doesnt see it so the box isnt sending a signal.
ID
Location
Bethlehem, Pennsylvania
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Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....
Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.