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Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26, 2020

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26, 2020
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where...
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7 comments
#2083502

Same

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Customer support
  • Tv reception quality
  • Billing policy
Preferred solution
Price reduction

My phone is broken, I need my PIN number to activate a new phone

Hi, Let me inform you, of an unheard of Fiasco, that took place @ 3302 Redeemer Way New Pert Richey, Florida 34665. My phone (I bought a new IPhone from the store) was put on someones Account; Still hasnt rectified the problem!!! Due to negligence on behalf of the associate!! The Manager there has not reached out to me!! Matter has to be resolved!!! Please help
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ID
#3609925 Review #3609925 is a subjective opinion of poster.
Location
Spring Hill, Florida

Fraudulent cancellation procedures

I sold my company and closed on April 15, 2022. The new owner was willing to take over the contract to save me the $700.00 cancellation fee and was denied the opportunity to do that. Comcast is a ripoff.
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ID
#3609817 Review #3609817 is a subjective opinion of poster.
Location
Independence, Missouri
New Reviewer

To cancel my account

Unable to reach Xfinity by phone # given on bill. Waiting on call back from 800-266-**** Customer Service
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ID
#3609737 Review #3609737 is a subjective opinion of poster.
Location
Oak Ridge, Tennessee
Preferred solution
Cancel account
was told by comcast rep my bundle for land line and internet would be 50 a month . then charged me 88 fo r instalaation i would get back in 3 moths , then got my first bill which was 157.01 100 instalation charge again and rest for internet and phone . then a week...
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ID
#3603522 Review #3603522 is a subjective opinion of poster.
Location
New Baltimore, Michigan
New Reviewer

Can’t talk to real person

Service. Hfbfvstevtvr bdhd dbdyrgf begrudge dbdurgfhdur have dbdyd dvdgryf bdhd be hdgdhd d dish dysgraphia fudge she d
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ID
#3603448 Review #3603448 is a subjective opinion of poster.
Location
Parker, Colorado
Preferred solution
Price reduction
New Reviewer

Complaint

Cable installed in my yard one year ago and is still not buried! Was told he would be back a year ago!!! This area covers 2 neighborhood yards. Finally ended up weaving the cable between fencing so we can mow the lawns. Cable is tied to fencing with plastic ties!! Real attractive! Help!!!
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ID
#3603097 Review #3603097 is a subjective opinion of poster.
Location
Wilmington, Illinois
Cons
  • Being lied to by agent that they had fixed the problem
Preferred solution
Let the company propose a solution
New Reviewer

Billing issue

When I called to renew my contract I was told by your employee I would qualify for the $30 a month savings. She said everyone is approved. I'm a single female living alone and times are tough. You should honor what your employees promise people

User's recommendation: Honor what your employees tell people.

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1 comment
#2185860

When I called to renew my contract I was told by your employee I would qualify for the $30 a month savings. She said everyone is approved.

I'm a single female living alone and times are tough. You should honor what your employees promise people User's recommendation: Honor what your employees tell people.

ID
#3600073 Review #3600073 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee
New Reviewer

Billing and renewing my contract

When i called to renew my contract I was promised I would qualify to get the $30 discount on each month. I'm single and times are tough. You should discount my bill for being misinformed. You should honor what your employee told me. Thank you

User's recommendation: Honor what your employees tell people.

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ID
#3600058 Review #3600058 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee

Tech support TV

Customer Service Rep was very supportive and patient, my problem was with a new TV setup and not with Xfinity Service or equipment. I took her advice and bought a different TV.
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ID
#3598133 Review #3598133 is a subjective opinion of poster.
Location
Jackson, Michigan

Where is the tech

No tech, no communication, no service setup, address is suddenly and mysteriously now in collection status? What is going on!

User's recommendation: Go directly to an Xfinity store. Do not speak to anyone over the phone til your account is set up in person.

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ID
#3597818 Review #3597818 is a subjective opinion of poster.
Location
Birmingham, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tv out all day

Local channels out all day. Cable channels only available Many useless text messages. Indicating a problem saying it was fixed and then other text saying it was not
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ID
#3591341 Review #3591341 is a subjective opinion of poster.
Location
Watertown Town, Massachusetts
Cons
  • Lied to about programming
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tv out all day

Local channels are out. Just cable channels are available. Ive tried everything and keep receiving the same response via text. Say it is resolved and other text say not resolved. Bottom line I cannot watch ABC NBC etc.
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ID
#3591330 Review #3591330 is a subjective opinion of poster.
Location
Watertown, Massachusetts
Preferred solution
Let the company propose a solution
New Reviewer

Someone using my account

Everybody wants to sell internet services but WON'T DO ANYTHING AGAINST NEIGHBORS HACKING. WHY WONT YOU INTERNET SERVICES HAVE VIDEO TRANSMISSION LINE MONITORING ??? WHICH WOULD POSSIBLY STOP THE ((BREACHING/ HACKING)) OF COMCAST CUSTOMER SERVICES.
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ID
#3591250 Review #3591250 is a subjective opinion of poster.
Location
North Little Rock, Arkansas
New Reviewer

My Comcast internet is not working again

I have no internet since last night This is happening again it happened before its very inconvenient to my family specially when we have students who needs to do their homework
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ID
#3590207 Review #3590207 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Fixed it
New Reviewer

Agent

How much time we got? Straight clowns LOLLOL¡!!! !!!¡!!!¡!!! Just no no no no no no SMH terrible LOLLOLLOLLOLLOLLOLshame on Comcast

User's recommendation: Got att for MOBILE I got a $200 visa gift card and a $500. With a smile.

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ID
#3586057 Review #3586057 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Service slot areas i guess
Cons
  • Failure to find a solution
  • Supervisors dont care
  • To e
Loss
$45
Preferred solution
Let the company propose a solution

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