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Most Helpful
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40. The older one has battery but it’s not compatible. Think...

Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Ondemand
  • Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - Their app says 1 things and they do another

3.3
Details
Comcast - Their app says 1 things and they do another
Comcast - Their app says 1 things and they do another
I went on my Xfinity app for billing info. Clearly the app says that i have until Sept 1st to pay the bill or services will be suspended. I needed it pushed to Sept 7th so i went through their chatting app to ask. Here I was told nope sorry u are being shut off tomorrow. I called customer service and they said the same exact thing. Why have a app if the information is never accurate
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Review
#1632850 Review #1632850 is a subjective opinion of poster.
Pros
  • Internet when it works
  • When it works right
Cons
  • Lying to customers about service problems
  • Lack of coordination between departments
Reason of review
The information they provide through the app is not accurate
Loss
$347
Preferred solution
Let the company propose a solution

Comcast - Cable service constantly cuts out

Washington State - this happens all day and evening almost every day. The picture pixelates, audio cuts out, screen goes blank every few seconds, sometimes with intervals of being out seconds longer than it being on. Comcast's solution is to reset signal, send out a tech to check things, replace cable box, etc, etc. However, even after that has all been done, service may improve briefly (or not) and usually the situation continues as before. This has been happening for several years now and seems to worsen during the summer months. I Give this company minus 10 rating. Oddly, Comcast provides the best internet service in the area, so customers are forced to endure the absoluetely worst TV service ever!!!!
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Review
#1632126 Review #1632126 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
FIx the damn problem

Comcast - Still waiting!!

On June 23rd 2019 a storm took down the Comcast cable line in front of my house it is now August 20th 2019 the cable is still down in my yard after 4 calls to Comcast five people come out and the line is still down in my yard I'm thinking about just canceling going with Dish Network very very unsatisfied customer.
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Review
#1629373 Review #1629373 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast - Increasing bill

In May 2019 I dropped my movie package with Comcast trying to save money. I am so confused by the billing since then. I was charged one time fees and I don't know what fees. It is August 2019 and my bill is $1 more than it was BEFORE I canceled the extra movie channels. Customer service sucks. I was told to switch to Roku if I wanted to save money!!
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Review
#1624088 Review #1624088 is a subjective opinion of poster.
Pros
  • Internet speed
  • All show i like in one place
Cons
  • No attempt to please us
  • Monthly pricing
  • Rip off
Reason of review
Charges are a rip off
Loss
$10
Preferred solution
Price reduction

Comcast - Email

4.3
Details
I want my email back, u say i need to change my pass word so help me do that, i was put on hold for 35 minutes. Please help me get back to my email.Marjorie Ayers at patcheye@comcast.net. Sad
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Review
#1623799 Review #1623799 is a subjective opinion of poster.

Comcast - The internet and e-mail

4.2
Details
I was on with 2 wonderful voices 4 about 3 hours trying to get my e mail, my password an they didn't work, these voises couldn't get me a new password, so after being on hold for 35+minutes . I was sent to customer security team they didn't answer after another 20 minutes i hung up.I will try them again in the am. I spend $166.00+ a month on comcast with my TV, phone and kndle you would think i would get better service. Marjorie Ayers. Am
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Review
#1623213 Review #1623213 is a subjective opinion of poster.
1.0
Details
Why have a “total outage” without telling your customers? I spent 1hr thinking it was my connection. Very pissed and very unhappy.
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1 comment
Anonymous
#1736288

Sooooooo you'd prefer that they waste time reaching out to every individual customer instead of working to resolve the situation? You aren't that damn special. Read a book or ...

Review
#1622576 Review #1622576 is a subjective opinion of poster.

Comcast - What service?

The word customer service is like a unicorn when it comes to doing business with Comcast. Their service is the worst. Slow internet, cable continually has problems with picture and sound cutting out. When you call for "service" you get a robot with limited vocabulary so you are put through a 5 minute list of questions. When you finally get a "real" person (not sure if that is a true statement) you get useless dialog and someone who has not heard a word that you are saying. I have figured out why the lack of service when you call them. You have two opinions: either carry on with the *** service or change providers. Most people are too lazy to change so the *** service continues.
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Review
#1621705 Review #1621705 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Comcast - Garbage

1.0
Details
Constant price hikes. Took away Cinemax after I paid to upgrade to a bundle that included. Told me as part of their agreement they can make channel lineup changes and I can’t break agreement. But I’m welcome to buy Cinemax back for $12 a month. They replaced it with their own *** channel called hitz. Garbage would complain about how bad this company smells.
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Review
#1621166 Review #1621166 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$144
Preferred solution
Price reduction

Comcast - Worst cable company ever

1.4
Details
Worst Cable company ever! Slow internet and it is always a problem in the area.
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Review
#1618489 Review #1618489 is a subjective opinion of poster.
Cons
  • Worst cable company
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered