Comcast
Comcast Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Comcast has 1.7 star rating based on 2952 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Comcast to a friend or colleague.
- Rating Distribution
Pros: When it works its good, Internet speed, No pros.
Cons: Customer service, Service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Comcast has 1.7 star rating based on 2952 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Comcast to a friend or colleague.
- Rating Distribution
Pros: When it works its good, Internet speed, No pros.
Cons: Customer service, Service, Poor customer service.62% of users think that Comcast should improve its Customer Service.
42% of users say that they will use Comcast in the future for similar services or products as they have no alternatives.Recent recommendations regarding this business are as follows: "go to another internet and tv provider.", "Find a carrier with better customer service because it’s obvious that Brian Robert’s has no clue how to run a company that size. Brian I’ve located a patch for your jacket sleeve. *** SHOW SUPERVISOR WEAR IT PROUDLY BECAUSE LORD KNOWS YOU EARNED IT AND ALWAYS WILL.", "Do nothing online call customer service be polite but angry about any and all issues", "Choose another method", "Check out alternate ways to get internet and TV streaming if available".
Most users want Comcast to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Comcast Reviews
"Tech review"
All is well tech was good and very helpful needed a new box and technician replaced with new box and now tv is up n running and picture is on and very...
"The live chat can not send a detailed bill to my email but want me to agree to the new service. what they sent me did not even show the tv serive. just internet and told me to agree anyway."
i hung up and called back. by the time i was done i had 3 prices per month and no details on what i was agreeing too. asked for supervisor, was told no. could...
Hudsonville, Michigan
The live chat can not send a detailed bill to my email but want me to agree to the new service. what they sent me did not even show the tv serive. just internet and told me to agree anyway.
i hung up and called back. by the time i was done i had 3 prices per month and no details on what i was agreeing too.
asked for supervisor, was told no. could not buy serivce.
i cant believe they want customers to agree to a price with out details of what your getting. seem this is a realy good way to scam customers
User's recommendation: go to another internet and tv provider.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast is horrible
Today I dealt with Comcast, and nothing is really there for the consumer except higher fees, more fees, less customer service, and an overall rating of zero in my book. But in the end, I'm forced to stay with a company that has zero competition and just keeps paying off the right people, and we, the consumers, just have to take it over and over again. Something needs to be fixed, and that's not going to happen until competition is allowed.
- Own us and can do nothing about it
Preferred solution: Price reduction
User's recommendation: Do nothing online call customer service be polite but angry about any and all issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service experience
Company fixed the issue and I have been provided with apology.
Agreed, and afterwards it wanted to do it again and again - and without success can't talk to anyone. Tried some other methods to get through - nothing worked.
Finally, drove 20 miles to a Comcast store - and met the rudest CS rep ever. First he said we'd been informed that they'd moved the channel to another service (for more $$). We didn't receive that message - he said it might be in Spam - which means we didn't get it.
Then he told me to follow the 'prompts' on the phone - which I had done in every conceivable way - and that it didn't work. He said it worked for him, so I asked what the 'path' was to get to someone - he said 'follow the prompts'. I said wtf and said don't use that language. Finally asked if he could 'help' me with anything else - which was funny since he had not only NOT helped me at all, but had insulted me several times - and at no point did he even try to do basic CS - e.g.
sorry for your trouble, how can we help, etc.
THE WORST. Thanks goodness Comcast generally works, because there's no good way to resolve issues with them if it doesn't.
- Generally reliable service
- Worst customer service
Preferred solution: Apology
User's recommendation: Check out alternate ways to get internet and TV streaming if available
thats there general attitude there ignore what you ask or need help with and pretend they did by asking if you need help on anything else and hang up
Three weeks and I’m still trying to correct WiFi problems
Your customer support is non existent. You have a better chance getting struck by lightning twice in ten minutes than to actually speak to a customer service representative.
XFINITY LEADS THE WAY IN WORST CUSTOMER SUPPORT IN THE HISTORY OF MAN. Try to get a different internet carrier unless you enjoy the BS that you will face every time you have a problem.
I actually thought Verizon was bad but compared to you theyre leaps and bounds better than Xfinity. Trying to get V to expand there
- There is no pros
- You can never speak with a person in customer service
Preferred solution: The damn WiFi working and stay working. Also placed on Xfinity’s payroll, lord knows that I’ve spent more time with them than anybody.
User's recommendation: Find a carrier with better customer service because it’s obvious that Brian Robert’s has no clue how to run a company that size. Brian I’ve located a patch for your jacket sleeve. *** SHOW SUPERVISOR WEAR IT PROUDLY BECAUSE LORD KNOWS YOU EARNED IT AND ALWAYS WILL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey suck
I don't even want to try and figure out how many hours I spent just arguing with the robot to get a human being on the line how high my blood pressure went once you get a human being on the line they don't know what they're talking about they told me the phone was compatible but I could not use my data not one time in 4 months of having a Comcast Mobile phone and they still charged me every month they sure did I called every week to argue with them and and one week I see this last week I spent 17 hours on the phone trying to get them to understand finally I said forget it I wanted to Port my number out and now they won't port my number out because my phone isn't compatible with their service I finally figured out for myself after 4 months they they can only send the portal code to my phone number that doesn't work like are they serious unbelievable a billion dollar company and they can't communication company no less and they can't figure out how to communicate shame on you Comcast Xfinity whatever you want to discuss yourself as you guys suck and then after the 17-hour phone call they'll hang up on you just when you get to somebody that might be able to help you good luck if I could give them zero Stars I would have
User's recommendation: My recommendations is don't be a future customer we've been with them since 1984 and all they do for us is oh thank you for being so loyal and then bend over go somewhere else
you should file a complaint with the fcc aboutthe no service issue, abnd also the refusal to port they can not refuse also file a complaint with the better business bureau regarding the service issue
Modem won't work. Need technical support
It's the worst company ever! You can't talk to a live person. The 2 techs I did talk to didn't even notice that I had the wrong equipment!
The technician that came to my place, noticed it immediately and had me up and running immediately.
User's recommendation: Choose another method
the techs are hit and miss phone support ( thats being generous) is a joke they only care about sales otherwise they will hang up alledged supervisors ( they just pass you along to another person) are just as bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
"Watch taking Surveys" customer service will call and fight with you.
I ended up getting new router, cable, and picked two phones and smart watches so she took it back.So from the time I get home to day nothing but problems, app super slow, you have to go in the app to see and streaming devices. So today I had my appointment to get phones but cancelled because of the issues. I figured it was all over. Tania calls me today and says we have appointment for phones.
I said I cancelled it. You didn't cancel, yes I did. I didn't get it. Ok well I'm not coming.
She starts fighting with me about stuff I said to customer service.
I gave her 1 Star but I didn't(She was nice when I was there) Her manager is mad because of my statement of how bad the web site is made. A billion dollar company allows their staff to call customers who pay them money for crap service to confront customers over reviews, her passive aggressive attitude was ridiculous.Stay away from Xfinity at all cost.
- Dealing with them
Preferred solution: Full refund
The company calling you over your survey is the least of your worries. Your account is now flagged for the bare minimum service and no “special” loyalty price considerations in the future. Good luck with payment issues or any service requests.
Replying to
I wish to resume service at my new address
I was disconnected when being transfered. I want to resume service after moving. I want to enter new address
Preferred solution: Price reduction
you need to contact comcast directly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I have been a customer to Comcast for 18
After 18 years of being a customer of Comcast and a senior citizen 68 years old, my bill is still $200.00 without absolutely any movie channels, and every time I called, they tell me there is nothing they can do about my bill.
- No pros at this moment
- High price bad customer service extremely to much waiting time never no solution communication always get disconnected
Preferred solution: Price reduction
being a customer means nothing as far as loyalty or other things that might help were just another number to them to get cash out of
Comcast billing call was unsatisfying
It was ok. I had to switch apps and the call would mute call and the call disconnected too soon but near the end of call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTHEY TOOK $25.00 FROM MY CREDIT CARD, BUT DID NOT PROVIDE A SERVICE.
I can NEVER speak with an actual person there!!!
He said "no problem, Mrs. Staples; I can assist you with that." I provided him with all of my information -- including my SS# and he said that he would need my credit information -- as a down payment for the services -- which I provided to him -- without hesitation. The very next day, someone from the "credit department" called me and said that I had an "outstanding amount that was due from years ago, and that in order for them to proceed with the processing of my application, I would need to pay an additional $350.00. I informed her that I was NOT in a position to do that just now, and that they could cancel my request for new services, which they did.
However, when I received my statement from my credit card company, I see that I was still being charged the $25.00! WHYYYYY?!?!?! I did NOT receive a service from Comcast! When I tried contacting the 1-80*-***-**** customer service number -- from my statement -- NO ONE EVER ANSWERS!!!
I am VERY UPSET that I was SCAMMED ouf of my $25.00!!!
PLEASE HELP!!! ndo
- Take your money and you cannot talk to a real person
Preferred solution: Full refund
User's recommendation: DO NOTTTTTTT DO BUSINESS WITH COMCAST!!!!!!
dispute the charge with your bank as for the 350 fee sounds like it might be fro a previous account you had sometime before
Can never see my main events even when I'm paying for them
take care of their loyal customers. I've been with Comcast for over 10 years and they do not know how to take care of their loyal customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service
We canceled Comcast, returned our equipment, and have the receipt showing it was dropped off. Now they say we are going to collections for a box we never even owned.
We called, wasted 2 hours and 7 people later. They said that box is registered to someone else in another city and the box we had they show as returned. But they don't know how that other box is connecting to us, but don't worry about it.
They literally sent us an email saying we are being sent to collections tomorrow. And we still have no resolution!
User's recommendation: Go else where
dispute the collection and contact your state attorney general with the information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Billing question
Company fixed the issue and I have been provided with apology. The issue is that when a problem arises there is EXTREME difficulty in being able to communicate outside the predetermined automated programs that Comcast has setup.
Once u was able to connect with a human the issue was settled promptly. This caused me to invest almost 2 hours of my time ( which include severe frustration trying to sidestep automation).
This company's customer service line is a *** joke. 45 minutes and seven different phone numbers to answer a single question.
The agent I talked to was quick to answer my question. Good damn thing this wasn't a call to a hospital about a health emergency, or I would be dead.
- Customer service phone number is worthless
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken connection box
Tenant broke the connection box while moving her belongings. The U-Haul truck accidentally pulled the communications cables out of the box.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset about my charges on my bill
They keep telling me they're going to lower my bill, but it's higher. It's 107 right now, and then the next following month it's going to be 132.
I'm tired of my bill going up and up and up.
I'm on disability, and I can't afford it. I'm just going to buy a Roku and drop Xfinity.
- Always raising prices
Preferred solution: Price reduction
User's recommendation: Stop raising people's prices and lying to them that you're going to help them lower the bill and find out it's even higher than what it was and before they called
thank the 1996 telecom act bill ( bill clinton term) they can do what they want now
About
, , , ,
Comcast Corporation is a telecommunication company. It was founded by Ralph J. Roberts, Daniel Aaron, and Julian A. Brodsky in June 1963. The headquarters is based in Philadelphia, Pennsylvania, United States. Comcast is a large provider of internet and telephone services. The company serves residential and commercial customers in 40 US states and in the District of Columbia. It owns the international media company NBCUniversal. Comcast offers the following products: cable television, VoIP phone, digital telephone, home security systems, and TV production. The company has a controlling stake in Spectacor which includes the Philadelphia Flyers NHL hockey team with their home arena. Comcast Corporation is traded on the NASDAQ under the ticker symbol CMCSA.
Comcast is ranked 529 out of 2326 in Telecommunications category
USA
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you can thank the 1996 telecom act ( signed by clinton) ended regulation ( wonder how much they got paid )like many companys they know you have little choice or options so they dont care