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Resolved: Comcast - Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Billing policy
  • Reliability
  • Tv reception quality
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - Refresh signal sent to box

need a refresh signal sent to modem p
View full review
ID
#2048511 Review #2048511 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - Cable

1.7
Details
My cable was freezing in the middle of shows and skipping from an app to regular cable.
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ID
#2048017 Review #2048017 is a subjective opinion of poster.
Location
Flint, Michigan

Comcast - Account

I need help with accessing my account.
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ID
#2047261 Review #2047261 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
1.0
Details
Never got an agent and stayed on the line for 1 hour and 30 min. I am reporting them to the BBB.
View full review
1 comment
Anonymous
#1891029

All reporting a business to the BBB does is warn future customers, who have the foresight to research companies BEFORE doing business with the company. BBB is not a government agency, and has absolutely 0% power to punish a company.

Considering that Covid 19 is still in effect, being on hold for a couple of hours isn't really that unusual with ANY company. But, Comcast has always had *** customer service.

So, if you want help, you have no choice but to be on hold for however long it takes to get a person on the phone with you. Or, maybe you could sign in to your account and shoot an email to them from there.

ID
#2045491 Review #2045491 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Poor customer service
Preferred solution
Price reduction

Comcast - Pay bill

Was my bill payed today
View full review
ID
#2045271 Review #2045271 is a subjective opinion of poster.
Location
Baltimore, Maryland

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Comcast is HORRIBLE

1.0
Details
Comcast is the worst....bad service, bills WAY too high...cords and cable boxes all over the house as if it is still 1990......they really have NO idea what they are doing

User's recommendation: Avoid them like the PLAGUE.

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ID
#2042744 Review #2042744 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Comcast shut down, boss euthanized
1.0
Details
On July 5, 2020 my visa bank card declined due to $185.18 was deducted from my bank ACCT. from Comcast by mistake. I understand mistakes happen, but due to misinformation given to me from 2 telephone calls from July 6-7, my money wasnt refunded properly. On the 3rd...
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ID
#2042225 Review #2042225 is a subjective opinion of poster.
Product
Comcast Website
Loss
$185
Preferred solution
Full refund

Comcast - Easement permit

I have the email sandrastockner@comcast.com Located at 3960 RCA Blvd suite 6002 Palm Beach Gardens Fl 33410 This email its for All Palm Beach country easement process I been trying to sent a paper work to sign but the email never go through I dont know what happened can you give me any information about Thanks
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ID
#2041917 Review #2041917 is a subjective opinion of poster.

Comcast - Help need a manager

2.2
Details

Update by user Jul 08

Not only did I lose all the money I paid out for insurance every Month but trying to correct this situation pulled me away from my special needs toddler. I don't care have hours and Hours to sit on the phone with XFINITY. I should be making breakfast right now.

Original review posted by user Jul 08

XFINITY mobile has the wrong phone listed on my acct. When I first bought my phone I bought a note8. I didn't like it, so I exchanged it within 14 days to an iPhone X. I have paid insurance on the x for 3 years. I went to file a claim for my iPhone and it was denied. Turns out the note8 is still listed on my account. I can't file a claim until Xfinity corrects their mistake. However, after multiple online chats, multiple phone calls and multiple escalations my account is still incorrect. So I am stuck with a phone that the speaker isn't working correctly along with some other issues. Not to mention the initial exchange was a disaster. That took multiple trips (all an hour or more away from home) multiple phone calls (all lasting 1-3 hours) just to exchange a phone.

User's recommendation: Go elsewhere or to a store that knows what they are doing.

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ID
#2041591 Review #2041591 is a subjective opinion of poster.
Location
Nashua, New Hampshire
Pros
  • Good coverage
Cons
  • Terrible service no human no help
Loss
$396
Preferred solution
Full refund

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