Comcast
Reviews and Complaints
$1M
CLAIMED LOSSES
4.5K
TOTAL REVIEWS
330K
PAGE VIEWS
19
ISSUES RESOLVED
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Verified Reviewer
Update by user May 26
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have... Resolved
Featured
ID
Service
Comcast Cable Tv Service
Cons
- Billing policy
- Reliability
- Tv reception quality
Preferred solution
Price reduction
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.
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ID
Location
Hammonton, New Jersey
Cons
- Internet speed
- Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Comcast - Problems with iPhone XR
Mobile #815-219-2655 cannot make calls out or receive any incoming calls. Also, cannot receive texts. Mobile #815-219-2755 cannot receive any incoming mail.
ID
Location
Mchenry, Illinois
Comcast - Cable box not working
Did not resolve the problem after I went and did everything they asked me to do I asked him to replace the Box they gave me some run-around story that they couldn't normally I'm paying the rent for the box I'm paying for the service of the box and I'm not being able to use the Box I have zero balance with them and I would think that they could send it to me so that I can self install this is ridiculous I pay way too much money for me to have to go through this problem with them I'm thinking of changing companies
ID
Comcast - Billing questions
My monthly invoice is too expensive. Want to discuss options to reduce my bill
ID
Location
Newtown, Pennsylvania
Preferred solution
Price reduction
Comcast - Issues with my monthly billing charges ?
I was introduced to a special promotion which was free for 30 day and all I had to do was call to have it removed if I don't want it. I called twice and to date it is still not removed. I fell back on my payment due to reduce income cause by the pandemic and was advised that I was placed on a special rate of $14 a month until further notice. This was over 2 months ago and I still haven't received a bill under $90. So first issue is my bill never went back to the original 49 a month plan I had and the second issue is I was never placed on the $14 a month program I was told I am on. I do not have the money to pay the 187 now owed on the account after I used $200 from my stimulus check to make a payment last month.
User's recommendation: Pay attention, document document document, keep dates of conversations and name as every agent I talk to ever knew what I was talking about. Apparently they don't update system to reflect conversations with the customers consistently.
ID
Preferred solution
Let the company propose a solution
Comcast - Can't open safari says can not find server
Trying to find out why I can not open safari. Says cant find server.
ID
Location
Buffalo, New York
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Comcast - Terrible customer service
Calling Comcast about a technical issue is a terrible waste of time. They just won't let you talk to anyone. Their robo-answering routine just takes you in circles. I'll have to go to a comcast store to talk to a real person and get help.
User's recommendation: Get help at a local store.
ID
Comcast - Moving
Trying to talk to customer service and automated machine wont let me Not having issues just moving
ID
Service
Comcast Bundle Installation
Preferred solution
Moving
Comcast - Internet not working
I want to speak to someone
User's recommendation: Answer the phone with live help.
ID
Location
San Jose, California
Loss
$30
Preferred solution
Call me
Comcast - Service
My second tv in the bedroom is not working. Message says no antenna connected
ID
Related Companies
Comcast - Poor Service
I've been having internet speed issues. The folks on the phone have been helpful, but their automated system is poorly implemented. I'm still having an issue. Every time I call I have to reset the modem. This process takes 10 - 15 minutes. The entire system is down. I've done it no less than 15 times. They refuse to leave a number that doesn't go through the system. It is obvious that time is not important. System still not working. Have to reset modem for the 16th time.
User's recommendation: fix your automated system.
ID
Location
Elgin, Illinois
Preferred solution
Let the company propose a solution
Comcast - Cable lines are down in back of yard privacy wall
Make a appointment for a service man to come out within 7 days.
ID
Location
Oak Park, Michigan
Comcast - No service
Get my internet back on plz
ID
Comcast - Order Internet service
You guys dont seem to be any better than CenturyLink try to talk to order service and I cant even get it because the service is closed or some ***
ID
Location
Denver, Colorado
Comcast - Pin reset
Reset parental control pin no help
ID
Location
Lake Zurich, Illinois
Preferred solution
I need a call please
Comcast - Only wanted Internet
heated to talk to in agent about canceling my service and get only internet
ID
Location
Hyattsville, Maryland
Preferred solution
Let the company propose a solution
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Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.