Comcast

I have been through the wringer with this company since October 27th, 2024. I filed a damaged property claim after one of their technicians damaged a gable vent cover in my crawl space, creating a vast open space for rodents and pets to enter my home.

Today is December 7th, 2024 42 days later, after eight phone calls totaling four hours and forty-six minutes, I still have no resolution to my issue. I finally got a supervisor to schedule someone to fix the problem, and after he showed up, he looked at what was going on and told me he would be back. He then hopped in his car and left, then canceled my appointment. I am not sure what the tech did while he was here, but two hours and ten minutes later, another technician, Jeremy, came and told me he needed access to my crawl space, which is located behind my couch in my living room.

When I asked him if he was here to fix my open claim, I was told no and accused of cutting the line. When I told Jeremy I was not allowing access to my private property unless they were here to fix my issue, he lied to me and said that the crawl space was an easement and that I was breaking the law by not allowing him into my home. I replied my crawl space was not an easement and would not grant him access. He then proceeded to tell me he was calling the police because I was impeding some FCC regulations.

If I had not been home, what would they have done? Found another way, correct?

First, despite my small stature, I have never been a woman to be pushed around. Second, the threat of police doesn't scare me. Third, why would I let you in my home the way that you have treated me thus far?

The fact that the staff thinks they can bully their way into my private property is appalling. I have video footage of all of this that I have shared with the supervisor who showed up today and will be sharing on the Better Business Beaure and any other site that will allow it.

I pulled out the deed to my home to confirm any easements, pulled the records on file with the county that I live in, and confirmed that the technician was lying to gain access to my home because he did not want to look for a solution that was best for all parties involved. Jeremy wanted the easy fix, not the one that would help a twenty-two-year loyal customer create a healthy living environment free of mice, birds, and who knows what else has entered my home since they damaged my property.

Today, December 7th, 2024, Brian, a supervisor, showed up at my door. To my surprise, he was very polite, had read all the notes on my account, and sympathized with all I had been through.

Brian was very understanding and was a breath of fresh air during this whole ordeal. He assured me that someone would reach out to help with my situation. He texted me a claim number so I could submit receipts for all of the repairs I would have to do, from gable vent repair, reinstallation of insulation damaged by rodents, dead rodent removal, and pest control visits.

Simple, clear communication could have avoided much of this. Brian informed me that his staff was not equipped to complete these repairs.

If someone had told me this from the beginning, I would have been able to have a contractor come fix the problem; I can only assume the reason they did not tell me this of the multiple supervisors that I spoke with is that it would have created more work for Comcast/ Xfinity, as they would have had to reroute the line that ran through my crawl space or fix the original problem that they had been avoiding since April of 2024. Brian and his tech found a solution that worked for both parties today, so I will have my home resecured by a contractor tomorrow and keep my pest control appointment next week.

I hope reimbursement is more straightforward than getting to the truth and a fix that works for everyone. your

On 10/25/24, I carried my WiFi and TV boxes to the Comcast store located at 1895 Highway 20, Suite 280, Conyers, GA, and received a signed receipt. In November, I was billed $91.00 for services I didn't receive; remember, the equipment was turned in, but the employee didn't enter it in the computer.

I will now go to the local police and charge Xfinity with theft by taking. I have tried numerous times to have my money returned, but they refuse. I was given a case number this past Saturday and was told my money would be returned in 48 hours, and if not, call back. It's the same situation today: no money will be returned.

Hold on, Xfinity. I am tired of liars, thieves, and clowns.

I wanted to cancel Internet service. Talked to agent a few months ago and was told Internet is canceled.

Next bill shows Internet charge. Not wanting the pain of trying to call and get the AI run around, I went to local xfinity store. Agent says Internet is not canceled, asked please cancel. Given receipt to indicate cancellation.

Got my most recent bill and Internet charge appears. Talked to agent and stated Internet is canceled. Why am i still being charged. Xfinity has the worst customer service I have come across.

I am owed money from Comcast Not Happy. I have to travel to an xfinity store and get someone who will listen, and actually fixed to issue. Its billing that running at turtle pace. Agent stated I babe a credit on my account, logging in I see no credit.

You should be ashamed as a company. Customers and talk to an AI computer with limited vocabulary and trained for the run around.