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Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - Terrible customer service I am going to change to sonic

1.0
Details
Wont connect me to a service representative
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ID
#1946316 Review #1946316 is a subjective opinion of poster.
Service
Comcast Internet Plan

Comcast - No service

I want to sign for a new service

User's recommendation: New customer.

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ID
#1946285 Review #1946285 is a subjective opinion of poster.
Location
Newark, New Jersey

Comcast - Questions about my account

1.0
Details
IAN NOR RECOMMENDED COM CAST
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ID
#1946018 Review #1946018 is a subjective opinion of poster.
Location
Normal, Illinois
Preferred solution
Apology

Comcast - Lost streaming channels

Waiting on call back layer

User's recommendation: Use call back options.

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ID
#1945661 Review #1945661 is a subjective opinion of poster.
Location
Fort Wayne, Indiana

Comcast - You are calling me

3.4
Details
Comcast keeps calling my number asking for someone else. It seems someone used my phone number on an account and I want my number taken off!
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ID
#1945192 Review #1945192 is a subjective opinion of poster.
Preferred solution
Someone has used my phone number and I demand that you remove it and quit calling me!

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Comcast - They are useless

1.0
Details
Congrats on having the worst customer service on the planet.

User's recommendation: Find someone else.

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ID
#1943990 Review #1943990 is a subjective opinion of poster.
Location
Newark, New Jersey

Comcast - Internet

Internet is not working, tired multiply times to just unplug and plug back it. Call me ASAP
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ID
#1942945 Review #1942945 is a subjective opinion of poster.
Service
Comcast Phone Service
Pros
  • Techs that were at the house were good
Preferred solution
Internet !

Comcast - Modem questions

1.5
Details
New modem needs to be activated.
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ID
#1942752 Review #1942752 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Comcast - Trouble programming remotely

Impossible to get live service. Terrible.
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ID
#1942468 Review #1942468 is a subjective opinion of poster.
Location
Parker, Colorado

Contact Comcast Customer Service

Website:
Mailing Address:
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
Contact Comcast Customer Service

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Comcast - Billing wrong

2.0
Details
I need to speak with billing department .
View full review
ID
#1942355 Review #1942355 is a subjective opinion of poster.
Location
Beaverton, Oregon

Comcast - My tv isn't working in my bedroom

Comcast - My tv isn't working in my bedroom
My In the bedroom is saying please follow the set up wizard to scan in store channels. You can perform the scan later if you choose to skip I am not able to skip so I can go back to regular TV channels
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ID
#1942045 Review #1942045 is a subjective opinion of poster.

Comcast - Line down

1.0
Details
It started with a line being down in my yard for over a year. Once I did get to talk to someone from there corporate office they gave me a number that no one answers. Zero results came from talking to them. Said they would call be back with a update. Just another lie. They don't have time to deal the line but yet there tech has the time to park and just hang out talking to his buddies in the afternoon.

User's recommendation: avoid this company.

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ID
#1941628 Review #1941628 is a subjective opinion of poster.
Location
Fairmont, West Virginia

Comcast - Internet is off

Your company is ridiculous. Im not a happy customer. Customers should be notified when outages are planned.
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ID
#1941155 Review #1941155 is a subjective opinion of poster.
Location
Smyrna, Georgia

Resolved: Comcast - Damage from workers

Comcast - Damage from workers

Update by user 16 hours ago

Fixed the issue

Original review posted by user May 21

Your workers in Jacobs reserve, installing lines, severely damaged my underground sprinklers. I am looking at roughly $750 in damage to repair. I need a call back since getting any support is simply impossible. Will try to work through our HOA to find a contact as well. 936.900.8495

User's recommendation: Don’t do it.

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Resolved
ID
#1940225 Review #1940225 is a subjective opinion of poster.
Service
Comcast Installation
Loss
$750
Preferred solution
Reimbursement for damage done

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Verified Reviewer

Comcast - To solve my problem

Need to have a human call me an fix this fraud bill thats on my credit history
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ID
#1939769 Review #1939769 is a subjective opinion of poster.
Location
Waterbury, Connecticut