Comcast Reviews and Complaints
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15
ISSUES RESOLVED
4K
TOTAL REVIEWS
$980K
CLAIMED LOSSES
$917
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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Review
Cons
- Internet speed
- Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Comcast - Garbage
I agree with all the 1 star comments. Comcast / Xfinity no longer cares for their long term customers. I have been on hold, transferred, and hung up on repeatedly. I pay less for trash, water, sewer, gas, and electric combined than for TV and Internet. The only reason they keep customers is because we don't like to change service but after todays customer service, I will be changing. If more customers do not cancel, they will never change.
Review
Cons
- Being lied to and wasting so much of our time
- Expensive for what you get
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Comcast - ACCN NETWORK
Comcast has had since August 2019 to PAY and SIGN a contract with the ACCN Network. BOD's and Executives need to WAKE UP to avoid losing existing paying customers. College Football in the South is like the American Flag in the U.S. It's a NO BRAINER - Make it Happen Folks!!!
Review
Service
Pros
- Helpful with trouble shooting technical isssues
Cons
- Lack of accn network due to not signing contact
Reason of review
Provide the ACCN Network
Preferred solution
Let the company propose a solution
Tags
Comcast - Terrible service
I spent an hour on the phone and then had to schedule a tech visit for the next day, Next day not. scheduled for the following day. No show. They don't have a person to answer the phone till you go through a lot of nonsense and then the person can't fis=x the problem and can't schedule help
Review
Service
Reason of review
Order processing issue
Comcast in Santa Maria, California - Need information who who’s
I found an application to determine who is using my internet and making my iPhone or iPad hot plus the router. Took some pictures and didn’t expect to have so many on this internet system. Only have one master bedroom, one living room, 2 apple. iPhones, 2 Apple iPads, two smart televisions sets, and nothing else. computer is off. Ow would be the time to check.
Review
Comcast in Springfield, Massachusetts - False Billing Practices
How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices.
Review
Product
Pros
- Great options
Cons
- Too expensive
- Poor customer service
- False billing practices
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
I am so angry that I have to have Comcast for my service. No matter what you call about, billing, service they jerk you around, raise your billing when you have a 2 year contact to keep your charges the same, then tell you there is no 2 year contract on record for you,...
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Review
Service
Cons
- Terrible service no human no help
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Price reduction
Tags
Comcast - Sloppy install
To start with he was an hour late, Then he had to go get a drill, witch took him another hour. By the time he was done he left wires hanging off my house damaged my soffit, Ripped the old screws out; didn't screw in new connections (just left them hanging).The box he did screw on the house is crooked as *** My six year old grandson could've done a better job. Then to top it off they had no paper work for me to sign. No paper work on the channels or how to use the remote. Very unhappy customer right here in Sebastian Florida!
Review
Pros
- Customer service representatives
Cons
- Dishonest and incompetent technicians
Reason of review
Sloppy install
Loss
$5000
Preferred solution
Price reduction
Tags
Resolved
Update by user Sep 06
I was given a free two months of Showtime and an apology, but they need to apologize to my credit union, as it was not my fault this happened.
Original review posted by user Sep 06
I went to the app to schedule a payment. I accidentally scheduled the wrong amount and was unable to correct it on the app, so...
2 comments
If an additional cable bill amount causes your account to be overdrawn, you really need to examine your financial choices.
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Review
Product
Pros
- Internet and home security
- When it works its good
Cons
- Talking to someone who is in another country
- No excuse for cutting channels for the inflated price i pay now
Reason of review
Problems with payment
Loss
$280
Preferred solution
Let the company propose a solution
Comcast in Jacksonville, Florida - No TV for 9 days now
My TV lost it's signal 9 days ago and Comcast supposedly has been "working hard" to fix it. Every time I go to the outage page they have a new time set for it to be fixed, and when that time comes this info disappears or a new time is set. This has been going on for days and days and I'm really, really pissed off. My sister says I should switch to Verizon, which I might well look into. Comcast, YOU SUCK.
Review
Asking the exact same question over and over, taking 5 minutes "to review account" only to ask tge same questions once again. By far the most ridiculous service i have ever seen, clearly not american by their mocking and laughing tones and zero help.
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1 comment
Have been trying for hours to speak to a capable Comcast agent but keep getting passed around the same call center in India. What a joke, no one knows what they are speaking about, cannot give me any ideas on how to handle my complaint. Is it too much to ask that the Comcast customer service line be based in the USA with English speaking agents?
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Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.