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Resolved: Comcast - Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Customer support
  • Billing policy
  • Tv reception quality
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - Cord fell

Storm took it down last night, and we don't have internet.
View full review
ID
#2111850 Review #2111850 is a subjective opinion of poster.
Location
Detroit, Michigan

Comcast - Could not speak to love agent

I would like to know if I am able to move my router from the first floor of my home my upstairs bedroom?
View full review
ID
#2111750 Review #2111750 is a subjective opinion of poster.

Comcast - Internet

Need service tech for my internet
View full review
ID
#2111570 Review #2111570 is a subjective opinion of poster.
Location
Ruckersville, Virginia
Preferred solution
Deliver product or service ordered

Comcast - Job from yesterday not complete

Tech came to hook up another out let and did not finish the job. He was to big to access the crawl space not resolved needs attention asap
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ID
#2111314 Review #2111314 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Comcast - Error code S0A00

You have done nothing like set up appointment to make WiFi work!!!!

User's recommendation: Don’t attempt to be.

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ID
#2110820 Review #2110820 is a subjective opinion of poster.
Location
Eagleville, Tennessee

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Comcast - Pay bill over phone and speak with someone

My payment isnt posting immediately I need service now please
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ID
#2109995 Review #2109995 is a subjective opinion of poster.

Comcast - Box not working

Lighten struck the area and the box does not turn on.
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ID
#2109981 Review #2109981 is a subjective opinion of poster.
Location
Durham, North Carolina

Comcast - $256.31? What is your problem?

1.0
Details
You raise rates exponentially. What the *** are you people doing?

User's recommendation: Charge them $256.00 dollars a month dumb *** *** for brains?

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ID
#2109816 Review #2109816 is a subjective opinion of poster.
Location
Eden Prairie, Minnesota
Loss
$500
Preferred solution
Price reduction

Comcast - Error code S0A00

1.2
Details
You all JUST DONT CARE-you have done nothing to resolve-like making appt to come out to fix WiFi.

User's recommendation: Try another company that resolves priblems.

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ID
#2109772 Review #2109772 is a subjective opinion of poster.
Location
Mooresboro, North Carolina

Comcast Products and Services Reviews

Product or Service Reviews
Technical Support  1.5 112
Xfinity Wifi Internet Service  1.7 17
Phone Service  1.0 6
Tv Service  1.5 239
Internet Service  1.7 811

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Latest Question

Have a cable coming through the wall but no connected to hoop up to box

Moved into rental! Have two TV’s but one doesn’t have a way to hook cable up to box!!

Comcast Questions

Comcast - Billing

1.0
Details
Wasted another hour on the phone. Ripping me off every month. Take your stuff Im done with you.

User's recommendation: Don’t ever use them.

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ID
#2109472 Review #2109472 is a subjective opinion of poster.
Cons
  • Rip off
Loss
$263
Preferred solution
Full refund

Comcast - Late fees

1.0
Details
These people are blood suckers!! They kept charging me late fees in this pandemic disaster. I didnt have a work all these months. They interrupted my service, and its almost impossible to speak with an agent. They forcing to pay the balance in order to speak with a person. Their service is horrible. I pay $120 for literally nothing, only internet.

User's recommendation: 0!!

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ID
#2109445 Review #2109445 is a subjective opinion of poster.
Location
Farmington, Michigan

Comcast - Service not working

I have had some issues with my connection dropping for some months. Working from home this is an issue. The particular time, there wo service due to a neighbor cutting through a line. What was SO frustrating was that all the Comcast available number routed back to the SAME recording that said, REBOOT. I rebooted 8 or 9 times hoping a PERSON would contact me. Finally, late in the day, I got to a person!!! That is what made me pissed!

User's recommendation: Recommendations to Comcast, DON'T HAVE ALL THE NUMBERS AVALABLE LINKED TO THE SAME RECORDING BUT TO A PERSON!

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ID
#2108380 Review #2108380 is a subjective opinion of poster.
Location
Houston, Texas

Comcast - Did not get the opportunity to talk to a rep

I needed assistance with a rep not a recording
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ID
#2108359 Review #2108359 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Comcast - No service for 4 days

1.0
Details
Every phone person said it was not their fault it was somebody elses fault. over 12 prompts to push numbers to talk to somebody when a human finally got on the phone he states technician could not repair the service due to broken down cars in the parking lot we are an auto body repair shop thats what we do for a company not to understand their customers is totally unacceptable no one has contacted us no one has made any attempt to repair our service the worst service ever in any Arena of service

User's recommendation: Try something else then cable.

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ID
#2105509 Review #2105509 is a subjective opinion of poster.
Location
Jamaica Plain, Massachusetts

Comcast - My cable and phone is not working and I need to cancel the phone and internet

5.0
Details
I was happy that there will technicians to come out take care of my problem
View full review
ID
#2104298 Review #2104298 is a subjective opinion of poster.
Location
Saraland, Alabama
Service
Comcast Technical Support