Comcast
Reviews and Complaints
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Verified ReviewerResolved: Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.User's recommendation: don't get Comcast Xfinity TV in northeast Florida!
- Billing policy
- Reliability
- Customer support
Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.
- Internet speed
- Ondemand
Comcast - Refresh signal sent to box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - Cable
Comcast - Account
All reporting a business to the BBB does is warn future customers, who have the foresight to research companies BEFORE doing business with the company. BBB is not a government agency, and has absolutely 0% power to punish a company.
Considering that Covid 19 is still in effect, being on hold for a couple of hours isn't really that unusual with ANY company. But, Comcast has always had *** customer service.
So, if you want help, you have no choice but to be on hold for however long it takes to get a person on the phone with you. Or, maybe you could sign in to your account and shoot an email to them from there.
- Poor customer service
Comcast - Pay bill
Comcast is HORRIBLE
User's recommendation: Avoid them like the PLAGUE.
Comcast - Easement permit
Comcast - Help need a manager
Update by user Jul 08
Not only did I lose all the money I paid out for insurance every Month but trying to correct this situation pulled me away from my special needs toddler. I don't care have hours and Hours to sit on the phone with XFINITY. I should be making breakfast right now.
Original review posted by user Jul 08
XFINITY mobile has the wrong phone listed on my acct. When I first bought my phone I bought a note8. I didn't like it, so I exchanged it within 14 days to an iPhone X. I have paid insurance on the x for 3 years. I went to file a claim for my iPhone and it was denied. Turns out the note8 is still listed on my account. I can't file a claim until Xfinity corrects their mistake. However, after multiple online chats, multiple phone calls and multiple escalations my account is still incorrect. So I am stuck with a phone that the speaker isn't working correctly along with some other issues. Not to mention the initial exchange was a disaster. That took multiple trips (all an hour or more away from home) multiple phone calls (all lasting 1-3 hours) just to exchange a phone.User's recommendation: Go elsewhere or to a store that knows what they are doing.
- Good coverage
- Terrible service no human no help
Comcast - New box status
Comcast - Channels not working
User's recommendation: Don’t get Xfinity.
- Worst company in the world
- Overprice
- False advertisement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - I need Gateway ping
Comcast - Down wire
User's recommendation: awful.
Comcast - Down wire
Comcast - Billing issue
User's recommendation: Switch to Verizon!
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Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....
Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.