Comcast
Reviews and Complaints
Reviews Chart
$1M
CLAIMED LOSSES
4.7K
TOTAL REVIEWS
340K
PAGE VIEWS
19
ISSUES RESOLVED
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Verified ReviewerResolved: Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.User's recommendation: don't get Comcast Xfinity TV in northeast Florida!
2 comments
Resolved
Featured
ID
Service
Comcast Cable Tv Service
Cons
- Tv reception quality
- Reliability
- Customer support
Preferred solution
Price reduction
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.
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ID
Location
Hammonton, New Jersey
Cons
- Internet speed
- Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Comcast - Pay bill
Was my bill payed today
ID
Location
Baltimore, Maryland
Comcast is HORRIBLE
Comcast is the worst....bad service, bills WAY too high...cords and cable boxes all over the house as if it is still 1990......they really have NO idea what they are doing
User's recommendation: Avoid them like the PLAGUE.
ID
Location
Phoenix, Arizona
Preferred solution
Comcast shut down, boss euthanized
On July 5, 2020 my visa bank card declined due to $185.18 was deducted from my bank ACCT. from Comcast by mistake. I understand mistakes happen, but due to misinformation given to me from 2 telephone calls from July 6-7, my money wasnt refunded properly. On the 3rd...
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ID
Product
Comcast Website
Loss
$185
Preferred solution
Full refund
Comcast - Easement permit
I have the email sandrastockner@comcast.com Located at 3960 RCA Blvd suite 6002 Palm Beach Gardens Fl 33410 This email its for All Palm Beach country easement process I been trying to sent a paper work to sign but the email never go through I dont know what happened can you give me any information about Thanks
ID
Comcast - Help need a manager
Update by user 1 day ago
Not only did I lose all the money I paid out for insurance every Month but trying to correct this situation pulled me away from my special needs toddler. I don't care have hours and Hours to sit on the phone with XFINITY. I should be making breakfast right now.
Original review posted by user 1 day ago
XFINITY mobile has the wrong phone listed on my acct. When I first bought my phone I bought a note8. I didn't like it, so I exchanged it within 14 days to an iPhone X. I have paid insurance on the x for 3 years. I went to file a claim for my iPhone and it was denied. Turns out the note8 is still listed on my account. I can't file a claim until Xfinity corrects their mistake. However, after multiple online chats, multiple phone calls and multiple escalations my account is still incorrect. So I am stuck with a phone that the speaker isn't working correctly along with some other issues. Not to mention the initial exchange was a disaster. That took multiple trips (all an hour or more away from home) multiple phone calls (all lasting 1-3 hours) just to exchange a phone.User's recommendation: Go elsewhere or to a store that knows what they are doing.
ID
Location
Nashua, New Hampshire
Pros
- Good coverage
Cons
- Terrible service no human no help
Loss
$396
Preferred solution
Full refund
Comcast - New box status
Set up delivery. Was set up for pickup
ID
Location
Jensen Beach, Florida
Comcast - Channels not working
I am BEYOND pissed off &;;;;; INSULTED that someone would offer me a $20 credit for MONTHS of issues with our tv, she & apps. Ready to switch to Hulu or Firestick.
User's recommendation: Don’t get Xfinity.
ID
Service
Comcast Cable Tv Service
Cons
- Worst company in the world
- Overprice
- False advertisement
Loss
$300
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - I need Gateway ping
I am waiting for information to pre
ID
Location
Salt Lake City, Utah
Comcast - Down wire
down wire in yard of residence
User's recommendation: awful.
ID
Service
Comcast Tv Service
Preferred solution
get wire out of yard
Comcast - Down wire
No-one showed up to remove wire!!!!!!!! Tried to call , cannot get through to person!!!! MOST AWFUL service
ID
Location
Prior Lake, Minnesota
Comcast - Billing issue
Keep getting disconnected. Im told I need to speak to an agent and then the call is over!
User's recommendation: Switch to Verizon!
ID
Location
Ellicott City, Maryland
Preferred solution
Speak to a representative
Comcast - Poor support and communications
Spent over an hour trying to get help.
User's recommendation: Change to directv.
ID
Location
Beaver Falls, Pennsylvania
Comcast - Worst support ever
Poor service, would give a 0 if possible
ID
Location
Beaver Falls, Pennsylvania
Comcast - My cable box is not working they where suppose to send me another box but have not recevied it yet but i paid my bill
BECAUSE THEY HAD AN OUTAGE SO WHEN I TALK TO THEM I TOLD THEM MY CABLE BOX WAS MAKING MY TV CUT OFF AND ON IT'S STILL NOT WORKING I CAN'T GET NETFLIX I JUST WANT THEM TO DO WHAT THEY SAY THERE GOING TO DO MY HUSBAND DIED APRIL 13 OF COVID 19 I HAD IT ALSO I'M TIRED OF GOING THROUGH THIS LOOK AT HOW LONG I'VE BEEN WITH COMCAST THIS IS UNFAIR THEY TOLD ME FedEx WILL DELIVER MY BOX NOTHING NOT FAIR
ID
Comcast - Account
I would like to discuss my account
ID
Location
Oakland, California
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Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....
Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.