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Resolved: Comcast - Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Customer support
  • Billing policy
  • Reliability
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - No service for 4 days

1.0
Details
Every phone person said it was not their fault it was somebody elses fault. over 12 prompts to push numbers to talk to somebody when a human finally got on the phone he states technician could not repair the service due to broken down cars in the parking lot we are an auto body repair shop thats what we do for a company not to understand their customers is totally unacceptable no one has contacted us no one has made any attempt to repair our service the worst service ever in any Arena of service

User's recommendation: Try something else then cable.

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ID
#2105509 Review #2105509 is a subjective opinion of poster.
Location
Jamaica Plain, Massachusetts

Comcast - Downgrade/promotions

Nothing has happened. I am wanting to cheapen my bill for now until COVID 19 gets better along with my pay.
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ID
#2104129 Review #2104129 is a subjective opinion of poster.
Location
Houston, Texas

Comcast - WiFi password

1.7
Details
Tried EVERYTHING suggested on line.....nothing worked. Now have 45 mins wait for call back
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ID
#2103571 Review #2103571 is a subjective opinion of poster.
Location
Fort Myers, Florida

Comcast - Outage report

1.0
Details
NI need an outage report to give to my boss and its not online.
View full review
ID
#2102847 Review #2102847 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Cons
  • Horrible customer service
  • Did not fix the problem
Preferred solution
Let the company propose a solution

Comcast - I need to talk to someone about the bill

I got approved for internet essential but I never received any equipment but they keep telling me I have a bill that's seven hundred and something dollars how is that and my bill was 200 and something dollars no 700 something could you explain it to me I never could get through nobody
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ID
#2102694 Review #2102694 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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I have questions about my landline that I ported over to comcast

Seem to have been disconnected
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ID
#2102334 Review #2102334 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Comcast - Contract

2.0
Details
You transfer me to a number that is no longer in service
View full review
ID
#2102179 Review #2102179 is a subjective opinion of poster.
Location
Salem, Massachusetts
Preferred solution
Price reduction

Comcast - Terrible internet connectivity in southern Indianapolis

Connectivity is continually lost and reset. I believe the problem may be with some junction box between where the signal originates and our house. We spoke to customer service rep., "Rose" in the Philippines, and finally we were transferred to Brandon. Thinking of going to ATT this Fall. Not sure that will be better.

User's recommendation: Lower your expectations.

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ID
#2102027 Review #2102027 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Comcast - Phone not working yet after 4hours in the office.

In tired. We sat in the office for over 4hours and I'm about to send this phone back. We waited tech support could not even fix it. The old or new phone works.

User's recommendation: Not now.

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ID
#2101171 Review #2101171 is a subjective opinion of poster.
Location
Harriman, Tennessee

Comcast Products and Services Reviews

Product or Service Reviews
Xfinity Wifi Internet Service  1.7 17
Phone Service  1.0 6
Tv Service  1.5 239
Internet Service  1.7 811
Xfinity Internet Service  1.6 16

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Latest Question

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Comcast - Over one hour and 25 minutes on hold and Spencer going back and fourth with his support person they only give me 45 of the sixty dollars they overcharged me.

1.0
Details
If this is how they resolve an issue with a new customer I want to go back to Verizon. Over 15 bucks they are going to lose one. Shame on you xfinity. They charged me 60 for data overage on my bill. After my first day of service we received an email we were over our data.IMPOSSIBLE! We only had one line connected. They do not empower their CSA to make decisions and waste the consumers time with on hold. Shame shame on you.

User's recommendation: Do not switch your carrier to xfinity.

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ID
#2100809 Review #2100809 is a subjective opinion of poster.
Service
Comcast Phone Service
Cons
  • No attempt to please us
  • Unreliable data collection
  • Everything worst customer service ever
Loss
$15
Preferred solution
Full refund

Comcast - Problems with my Internet

It Absolutely Sucked ! I tried 5 times and was unsuccessful in SPEAKING TO A REAL PERSON ! I needed help beyond that stupid automated lady who talks too much !!!

User's recommendation: Make sure you PATIENCE GAME IS UP TO PAR.

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ID
#2100766 Review #2100766 is a subjective opinion of poster.
Location
Fair Oaks, California
Preferred solution
I need a new router

Comcast - Set up appointment

1.0
Details
The 2 people I spoke to were completely unable to understand what I was calling about. I am sooooo frustrated.

User's recommendation: Make sure your offshore team can understand English enough to actually HELP.

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ID
#2100556 Review #2100556 is a subjective opinion of poster.
Location
Englewood, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - Billing

1.0
Details
Very poor customer service... no one answer your calls.. no one helps you... very bad recommendations!!!

User's recommendation: Allah yerhamo nafso bil sama allah ysaber 3elto .

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ID
#2100382 Review #2100382 is a subjective opinion of poster.
Preferred solution
Need to speak yo an agent... no one even answer the phone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - Horrible service with no customer representative accountability

1.0
Details
Sick and tired of your overrated *** service plans based on stealing our money for *** service that gets worst with time.service is nonexistent...customer calls to get a "thats all i can do "attitude..packages that we have to pay more the longer your with comcast .. you guys suck and i hope you guys choke on it

User's recommendation: Cheaper service and stop rent us your own garbage equipment.

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ID
#2100218 Review #2100218 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Loss
$170
Preferred solution
All the above

Comcast - Update google Chrome

No service in my computer
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ID
#2099063 Review #2099063 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • No human to talk with
Cons
  • Srrvice
  • Service given to customer
Preferred solution
Price reduction