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Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26, 2020

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26, 2020
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where...
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7 comments
#2083502

Same

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Billing policy
  • Customer support
  • Tv reception quality
Preferred solution
Price reduction
New Reviewer

Problem not solved yet!

Still have frequent dropout of wi-fi. Waiting for Miss Utility to come out and mark the lawn. Feel like a temporary cable could have been run until bad the cable is replaced.
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ID
#3731798 Review #3731798 is a subjective opinion of poster.
Location
Frederick, Maryland
Preferred solution
Price reduction
New Reviewer

My bills

You charge for a service that I was told would be free. I talked to someone and they sent some one out. It was something to do with Comcast. The technician said I will not have to pay and also the woman I talked to said I will not have to pay if someone came out. I just saw my account and you charged me $70.00J need my account credit back.
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ID
#3726699 Review #3726699 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Loss
$70
Preferred solution
Full refund
New Reviewer

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ID
#3725997 Review #3725997 is a subjective opinion of poster.
Location
San Jose, California

Comcast trying to withdraw from my bank acct

I called Comcast billing and spoke to a person named" king".. This person is who gave me the # to Pissedcondsumer.. I had no idea I was calling another company.. King refused to assist me because I did not have my acct number even though I had all other information and every other person I spoke to was fine with that.. I just needed to close an acct or place on hold for now.. I now have to call the billing dept back again. I hope I do not get King.. The representative with "pissedconsumer" was nice and helpful but hard to understand..

User's recommendation: no to comcast due to rude employee and get the run around.

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ID
#3719502 Review #3719502 is a subjective opinion of poster.
Location
Sarasota, Florida
New Reviewer

The chat service is very bad

Te chat service was horrible. Did nothing other than ask the same question over and over called and May fixed the problem.

User's recommendation: Get rid of the chat service.

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ID
#3717193 Review #3717193 is a subjective opinion of poster.
Location
Reading, Pennsylvania
Service
Comcast Internet Service
New Reviewer

Contacting them

Trying to report down dangerous low cable line and you cant get anyone its all automated and you get bounced like a ping pong, They really suck!!!

User's recommendation: forget them.

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ID
#3712596 Review #3712596 is a subjective opinion of poster.
Location
Miami, Florida

Line is down

It's fixed. the line ran from my yard to my neighbors so the line actually belonged to her and was fixed
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ID
#3711534 Review #3711534 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

My landline phone is not working

I can not get through to Xfinity ever time I call. They will not call me back. Very unprofessional. There prices are extremely to expensive. I'm not satisfied with this company at all.
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ID
#3702801 Review #3702801 is a subjective opinion of poster.
New Reviewer

See if I can get a special bundle

I don't have any complaints. I just wanted to know how much I would pay for internet as I already have comcast cable

User's recommendation: Good service.

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ID
#3701271 Review #3701271 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Price reduction
New Reviewer

Channels with no sound on HD....Speaking spanish randomly..voices narratiing

A week now of resetting my tv box and my wifi box... Everyone knows this and usually does work...We call you because we have exhusted all our means.. Tv still is not working...Not surprised.
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ID
#3699966 Review #3699966 is a subjective opinion of poster.
Location
Burton, Michigan
Cons
  • Everything worst customer service ever
Preferred solution
Let the company propose a solution
New Reviewer

Servive

Very difficult to get through to a real person. One department difficult talking to another within Comcast. Kept on hold for a long time. Two days and still no resolution. Extension cord across my driveway and still no word on permanent fix. JOe Dorto
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ID
#3698688 Review #3698688 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida
Loss
$250
Preferred solution
Deliver product or service ordered

You asked

I still have no service to my bedroom TV,4months No cable service for 4 months. When calling comcast all you get is automated system, you have no access to talk to a person, i have stated my issue and now Cannot submit until I meet your 100 symbol minimum requirement.

User's recommendation: find alternative.

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ID
#3696264 Review #3696264 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Have a charge that needs to be refunded

Was trying to find out what was going on with our service. No tv no Wi-Fi and no internet. I was told I was being sent to a computer expert. Charged 47.

User's recommendation: Ask to speak to a human.

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ID
#3695584 Review #3695584 is a subjective opinion of poster.
Loss
$47
Preferred solution
Full refund
New Reviewer

Money taken out of my bank account and do not have the service

Took money out of my bank account that I dont even have the service there was 12 tranaction took out and I want my money put back in my account
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ID
#3693443 Review #3693443 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$3000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Power outage

Our power was out 2 days and minimal credit Wei given, ar which is unacceptable. And ask for reevaluated This is not a good business

User's recommendation: Call customer care.

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ID
#3693193 Review #3693193 is a subjective opinion of poster.
Location
Chicago, Illinois

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