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Resolved: Comcast - Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Billing policy
  • Reliability
  • Tv reception quality
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Need phone to get fix. In 4 days i' ve been on the phone and chats for about 8 hrs. One person remove things the next one remove something else. They remove voice 2 go. They remove xfinity connect app from my cell. That guy was nasty , screaming at me. I ended up...
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ID
#2055964 Review #2055964 is a subjective opinion of poster.
Cons
  • Inability to help
  • Worst customer service
Preferred solution
Deliver product or service ordered

Comcast - Claims

1.0
Details
Comcast send someone over to re-wire the outdoor cable the person rewired the cable moving the box from the back of the house to the front and never lead ground wire as such when it rained there was lightning which destroyed my lovely TV in the living room

User's recommendation: Poor.

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ID
#2055872 Review #2055872 is a subjective opinion of poster.
Location
Plantation, Florida
Loss
$6500
Preferred solution
Full refund

Comcast - Trouble with not getting HBOMAX ON MY TV

4.3
Details
When will Exfinity have HBOMAX on out TV? Any time frame?
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ID
#2055713 Review #2055713 is a subjective opinion of poster.
Location
Tumwater, Washington

Comcast - Update modem

My Wi-Fi box is not working well
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ID
#2055070 Review #2055070 is a subjective opinion of poster.
Location
Dover, New Hampshire

Comcast - Internet

1.0
Details
No internet most Of the time.

User's recommendation: Use another company.

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ID
#2054678 Review #2054678 is a subjective opinion of poster.
Location
Orlando, Florida

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Comcast - Make payment arrangements

Havent received any call back nor have I talked to anyone because the phone keeps hanging up, all I need is to make a damn payment arrangement
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ID
#2054056 Review #2054056 is a subjective opinion of poster.
Location
Columbus, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - Over Charged

Comcast never called me back found out later there not receiving any calls.

User's recommendation: Beware.

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ID
#2053780 Review #2053780 is a subjective opinion of poster.
Location
Brookline, Massachusetts

Comcast - Don't have service

Dont have any service needs to know whats going on
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ID
#2053631 Review #2053631 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Preferred solution
Make is work

I need to talk to a Comcast agent about my service not working

Nobody has called me back or talk to me to help me fix my issues
View full review
ID
#2052944 Review #2052944 is a subjective opinion of poster.

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Cable Tv Service  1.7 33
Website  2
Tv Service  1.5 237
Internet Service  1.7 807

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Verified Reviewer

Comcast - 3 Unauthorized hard inquiries on my credit dated back 2018

1.0
Details
Called Comcast and all 3 credit burrous several times. Comcast said called again in 60 days. Equifax waiting for official email from Comcast so they can possibly remove 2 out of 3 unauthorized hard inquiries on my credit. Wish that removal could be done that fast like unauthorized "digging " in the first place and business could be punished by law for " activities " like that and lawful customers can be protected. This situation put my credit score down 32 points and I will need several month to at list put it back. It will not happened if not for unauthorized " digging " from Comcast Denver.

User's recommendation: Avoid this unethical company Comcast Denver.

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ID
#2051817 Review #2051817 is a subjective opinion of poster.
Preferred solution
Remove 3 unauthorized hard inquiries on my credit

Comcast - Technical support

Trying to watch a movie and it freeze every second for the whole movies please have someone call me 650 228 8441
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ID
#2051423 Review #2051423 is a subjective opinion of poster.

Comcast - Service not working

Netflix not responding after reset

User's recommendation: Have live customer service from the first call.

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ID
#2051333 Review #2051333 is a subjective opinion of poster.
Location
Hollywood, Florida

Comcast - Billing

1.0
Details
My bill went up without notice and want to cancel the account

User's recommendation: Stay away from Comcast and Verizon.

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ID
#2050325 Review #2050325 is a subjective opinion of poster.
Location
Milford, Massachusetts
Service
Comcast Bundle
Pros
  • Internet access
Cons
  • Billing sucks
  • Being lied to and wasting so much of our time
Loss
$20
Preferred solution
Price reduction

Comcast - Refresh signal sent to box

need a refresh signal sent to modem p
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ID
#2048511 Review #2048511 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - Cable

1.7
Details
My cable was freezing in the middle of shows and skipping from an app to regular cable.
View full review
ID
#2048017 Review #2048017 is a subjective opinion of poster.
Location
Flint, Michigan