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1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have...
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1 comment
Anonymous
 #1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Billing policy
  • Customer support
  • Reliability
Preferred solution
Price reduction
Most helpful review

3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
 #1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - Need to talk to someone about my cable

2.6
Details
Cable line has been cut outside by the neighbors tree cutters. I need service and I can't get an agent

User's recommendation: connect to an agent when they ask.

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ID
#1966252 Review #1966252 is a subjective opinion of poster.
Preferred solution
have the agent call me to repair

Comcast - New service inquiry

1.3
Details
Way too expensive compared to other providers offering the same packages

User's recommendation: Shop around.

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0 0
ID
#1966011 Review #1966011 is a subjective opinion of poster.
Service
Comcast Bundle
Preferred solution
Let the company propose a solution

Comcast - Phone call nightmare

2.0
Details
I have called multiple times today and have had the automated machine hang up on me twice. Another call ended with an automated text to request an agent to call back later in the day. Terrible customer service and abuse of limited internet service suppliers.

User's recommendation: Do not bother calling as an existed customer, act as if your a new customer and instant human service.

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ID
#1965797 Review #1965797 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Comcast - Bill and payment

Dont not charge my card
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ID
#1965717 Review #1965717 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Preferred solution
Price reduction

Comcast - Internet not working

Internet just stopped working, need for work at home
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ID
#1965702 Review #1965702 is a subjective opinion of poster.
Location
West Des Moines, Iowa

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Comcast - Technical problem

1.8
Details
No internet at my property please receive our call
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ID
#1965693 Review #1965693 is a subjective opinion of poster.
Location
Washington, Indiana

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Verified Reviewer

Comcast - Internet outage

Comcast is not taking calls
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ID
#1965683 Review #1965683 is a subjective opinion of poster.

Comcast - Internet

I paid my bill on the 19th and I pay for 30 days every month and I got a text telling me that my prepaid services has expired and it shouldn't have been expired because today is only the third and I really would like to know why am I having an issue with my internet because it's prepaid and I pay it every month can someone please talk to me about this issue that I'm having thank you
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ID
#1965662 Review #1965662 is a subjective opinion of poster.
Location
Indianapolis, Indiana

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Verified Reviewer

Comcast - Need to turn in equipment

1.0
Details
No answer! I need to talk to a representative!
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ID
#1965511 Review #1965511 is a subjective opinion of poster.
Location
Ooltewah, Tennessee

Contact Comcast Customer Service

Website:
Mailing Address:
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
Contact Comcast Customer Service

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Comcast - My internet has been out for 24 hours now

1.0
Details
I unplugged it for 30 seconds, and the online light still won't light up.
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Comment
0 0
ID
#1965415 Review #1965415 is a subjective opinion of poster.
Pros
  • People in the call center
Cons
  • Inability to resolve problem
Preferred solution
Apology

Comcast - Down wire 302 nice Ave Jenkintown

Down wire backwards 302 nice Ave Jenkintown paIMG_1781.jpeg
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ID
#1965375 Review #1965375 is a subjective opinion of poster.
Location
Elkins Park, Pennsylvania

Comcast - Problem of continuous WiFi interruptions

I am a teacher working from home I had a Zoom meeting and my wifi stopped working and I got kicked out of the meeting. I made several attempt to reconnect but it kept saying showing "poor WiFi connection .

User's recommendation: your customer service is horrible. Unable to speak to live person.

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ID
#1965289 Review #1965289 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Comcast - To get service

I couldnt talk to anyone need new service
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0 0
ID
#1965225 Review #1965225 is a subjective opinion of poster.
Location
Wayne, Indiana
Preferred solution
Need service

Comcast - To pay An Old Bill

I'm sorry I made a mistake and hit the wrong option . I have no complaints.
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0 0
ID
#1964218 Review #1964218 is a subjective opinion of poster.
Location
Detroit, Michigan

Comcast - On demand

Ordered a movie and now its saying upgrade services and channels
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0 0
ID
#1964179 Review #1964179 is a subjective opinion of poster.
Location
Pompano Beach, Florida