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Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26, 2020

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26, 2020
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where...
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6 comments
#2083502

Same

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Customer support
  • Reliability
  • Billing policy
Preferred solution
Price reduction
Most helpful review
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Ondemand
  • Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Fake bill

This company billed me for service I never had. They have sent it to a collection company. I have never had any service from them at my home. They will not call back after speaking with endless people on the phone while trying to clarify this. If they post anything on my credit file I have been told I can sue them. I just want this removed but will pursue a lawsuit if needed. Perhaps the worst service ever. Just terrible.

User's recommendation: Stay far away.

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ID
#3279083 Review #3279083 is a subjective opinion of poster.
Location
Roseville, Michigan
Cons
  • Service
Loss
$300
Preferred solution
Letter of confirmation this is fraud. I have no idea how they got into my bank acct.

New Samsung TV

Getting to talk to a live person is hard to do but finally got someone, issued fixed Have no other concerns

User's recommendation: Yes would recommend.

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ID
#3277563 Review #3277563 is a subjective opinion of poster.
Location
Yuba City, California
New Reviewer

Their billing in never correct and there is no way to speak to a human to set it right

I dont have any late or missed payments but I keep getting a message saying my service is about to be shut off and there is no human to talk to. it is beyond frustrating/annoying

User's recommendation: Do not use Comcast/xfinity.

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ID
#3276756 Review #3276756 is a subjective opinion of poster.
Location
Manassas, Virginia

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New Reviewer

Didn't receive promotion visa gift card

Purchased a Samsung phone with the PROMISE of a $350 VISA GIFT CARD..I'VE called relentlessly only being lied to many times!!! I am thinking of moving ALL MY SERVICES TO ANOTHER CARRIER. XFINITY IS FULL OF *** LYING TO CUSTOMERS

User's recommendation: Don't carry XFINITY PRODUCTS.

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ID
#3276014 Review #3276014 is a subjective opinion of poster.
Cons
  • Talking to someone who is in another country
  • Supervisors do not care
  • No attempt to please us
Loss
$350
Preferred solution
Deliver product or service ordered

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New Reviewer

A payment was withdrawn on 21st but scheduled for 25 and therefore denied

I have a scheduled payment for Jan. 25 that you attempted to withdraw on 21st and consequently was denied. I turned my card back on and it can be withdrawn now.
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ID
#3275426 Review #3275426 is a subjective opinion of poster.
Location
Layton, Utah

For advising and commercial

I understand Comcast owns MSNBC. Why's there a deluge of Medicare (cash back) commercials. Long after open enrollment??
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ID
#3273892 Review #3273892 is a subjective opinion of poster.
Location
Ashburn, Virginia
Preferred solution
Medicare commercials

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Verified Reviewer
New Reviewer
I have a 14 unit apartment building complex. I contacted them about getting video surveillance cameras installed. I was told no one certain terms because the way the prior owner had the services set up for the two buildings that it was incorrect. All 14 units were set...
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ID
#3273796 Review #3273796 is a subjective opinion of poster.
Loss
$3500
Preferred solution
Let the company propose a solution
New Reviewer

I am having trouble with the replacement modem

I would like to talk to an agent and I cannot get through also when I try logging on I am getting an error
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ID
#3271721 Review #3271721 is a subjective opinion of poster.
Preferred solution
I would like to explain my problem to an agent
New Reviewer

Payments

Need a call back please 337-852-**** need help with payments on account. Im trying to make payments on the account to restore services
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ID
#3271511 Review #3271511 is a subjective opinion of poster.
Location
Pasadena, Texas
Pros
  • Cable internet
Cons
  • Billing department
Preferred solution
Payments
New Reviewer

Comcast SUCKSI honestly hate this company. They dont care a bit-even their employees laugh at how bad this company is!!

Update by user Jan 18, 2022

I continue to find unwanted “add ons” that I never requested or wanted. It’s shocking how they are able to add on these outrageous add ons.

Original review posted by user Jan 18, 2022
I have used Comcast for the past decade only because it was my only option and my children really wanted/needed internet. To redo it-I would rather have no internet/cable than waste a second of my life on trying to get Comcast to do the right thing!! My monthly bill is outrageous and Im disconnecting from Comcast momentarily!!! THE WORST COMPANY EVER!

User's recommendation: Run,dont walk away from this company!!

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ID
#3269856 Review #3269856 is a subjective opinion of poster.
Location
Canton, Georgia
Cons
  • Talking to someone who is in another country
  • Everything worst customer service ever
  • Disregard for their customers
Preferred solution
What I pay for!!! Lowering my outrage bill-getting services,and paying for them, that I did not request!!
New Reviewer

No TV service & no show on Sunday for appointment!!!

My husband passed on December 25 and I went into an Xfinity store at Ridgedale in Minnetonka Minnesota we filled out all the necessary paperwork and they said it would not interrupt any service. I have three televisions when I went home two out of the three were working the main living room was not working. I then set up an appointment for last Sunday from 11 AM to 1 PM central standard time. No one showed. Now none of the televisions are working I am paying for a service that is not providing me any service. I need someone to contact me on my cell phone at 612-202-****. Barbara Herman
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ID
#3269093 Review #3269093 is a subjective opinion of poster.
Location
Oleiros, Galicia
Preferred solution
Let the company propose a solution
New Reviewer

Don’t have one

I cannot get my Paramount plus to work! I just received my new Xfinity box for Paramount plus and it does not work I need to speak to customer service

User's recommendation: Lol.

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ID
#3263453 Review #3263453 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Higher bill each month.

This has got to be the WORST company and customer service that I have EVER had to do business with!! My bill is higher each month and it is IMPOSSIBLE to get in contact with a HUMAN when calling customer service.
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ID
#3262763 Review #3262763 is a subjective opinion of poster.
Location
Conyers, Georgia

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Verified Reviewer
New Reviewer

Your communication service

You're a very rich company, so you need to get rid of your terrible phone communication service. Hire a human to talk on the phone. Last, you have all these hard to understand Filipino's form there to do your work. You're probably not paying them *** that's why you use them. I have nothing against them, they need to work also. I also know that Americans are lazy and want paid big bucks and still don't want to work. So I'm still telling you, your phone service to get help is the worst in the world.

User's recommendation: don't call them, go to the office and flood the room with people.

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ID
#3262630 Review #3262630 is a subjective opinion of poster.
Location
Washington, Pennsylvania
New Reviewer

You people are ***

Your customer service sucks. I hate you. You should be out in front of a firing squad and shot in a way that would take you hours to bleed out. Oh, and *** Thanks. An unhappy Biden supporter. I hate Trump.
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ID
#3262032 Review #3262032 is a subjective opinion of poster.
Location
Fishers, Indiana
Pros
  • Your service aucks
Cons
  • Your service aucks
Preferred solution
I’d like you to all die since you’re worthless.

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