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I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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Anonymous
Terry

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40. The older one has battery but it’s not compatible. Think...

Anonymous
Anonymous

Trade it in for a Cisco DCP3941T at Comcast. Same Specs Unit as Arris

3.0
I didn't like
  • Internet speed
  • Ondemand
#738168

Comcast - No cable is better this crap

ridiculous price gauging, fees out the nose for nothing, internet is still sloppy slow .. zero customer service ..Sick of the monopoly ***
#1560823
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Comcast - Fraudulent increased billing

One year after switching from Direct Tv to Xfinity, my bill started to increase monthly. What was $124 in April is now $169 monthly. They are claiming my package was all based upon introductory prices, but that is news to me. I would have asked what the future billing would be had I known that. At NO time was I informed that the home phone and the digital preferred package would increase monthly between April and June billing. This is fraud and it is also a very ill-advised attempt at duping customers. We need a class action.
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
Website
#1558683
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Comcast in Ann Arbor City, Michigan - Requirement to Bundle channels

Comcast continues to require buyers to purchase bundles of channels. In this way they subsidize liberal fake news channels such as CNN. For instance , Per TVNewser, here are the raw demo numbers from last week: Cable News Average Audience (Adults 25-54) Fox News: Prime Time (341,000) and Total Day (213,000) MSNBC: Prime Time (215,000) and Total Day (113,000) CNN: Prime Time (178,000) and Total Day (126,000) CNN averaged a pathetic and humiliating 726,000 primetime viewers and only 531,000 in total day. This is no anomaly and has nothing to do with a slow news week. 89.5 million people who do not watch CNN are still subsidizing all this hate and bigotry due to this practice. I do not want to subsidize this hateful channel. This money is propping up a propaganda machine! Stop the madness...
Ann Arbor City, Michigan
#1558236
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Comcast - They closed all nearby offices

It used to be we could go to close Crampcast offices in person if we had issues with billing or equipment .(I HATE trying to understand non-ENGLISH speaking babble bots) Now we are to drive over 20 miles to get to the closest one. This corporatio needs BUSTED .I have paying so much for services I hardly use .. I hope the go the way of PANAM soon.Hope my tv dies soon, cant afford new one , then I can cancel cable w/o family whine . And NO they wont resolve the issues. They do CHEAP , nothing else matters
#1555585
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Comcast - Waste of service

Apparently they door knock sales that they don't tell you or ask you about. There is some magical do not knock list that you can bet put on but this company cares less about its customers than anything else. You're one of the herd and any feedback is met with well that is how e do business. Wish there was another option in my area but you have to pick the right evil...and fortunately in this line Comcast is probably the worst evil. Oh by the way the xFI pods are the only thing that works based on their claims so you get screwed by a product that only works with their service that you cannot return when and if you ever leave their service.
#1555463
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On, or about 4/16/2015 Comcast, without my permission disconnected my phone. It was during this time I was being hired by Reve Exteriors. I was working that weekend trying unsuccessfully to call the contact for the company Rian Peterson. On Monday, April 20, 2015, I...
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Anonymous
Anonymous

Maybe get a cell phone?

1.7
I liked
  • People in the call center
I didn't like
  • Scoffing at me
  • Reneging on verbal agreements
#1553946

Comcast provides false information

I called a few days ago to inquire about a modem. The representative offered me a triple play for less than I was paying for the double play with increased internet speeds to 250 MBPS and same cable channels I was currently receiving. Of course that was not true. My bill actually increased. Now Comcast is telling me that I cannot go back to my original plan I had four days ago. Additionally, I lost channels during the change. I have been on the phone trying to get this straight for four days... 1 to 2 hours each time... totally unacceptable!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1549194
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Comcast - Extending an extension 2 days out

I think that it is horrible and VERY UNCUSTOMERSERVICE LIKE to not be able to extend an extra 2 days. I do not care if I’m late I pay all late fees but you would rather disconnect and charge me to reconnect than let me pay 2 days later. You guys forget, life happens but we have to suck it up when the services are down!! Straight BS. Will be looking for another provider because you don’t take care of the people who keep you in business. *** , I’m so pissed because I spend too much damn money!!!
3.6
Details
Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Style and Design
Value for money
Website
#1544881
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Comcast in Newcomb, Arkansas - Lied to

I purchased an iphone December 2018 and was told i would get a rebate card after 90 days of service. Contacted Xfinity in May 2019. Then was told the gift card of $300 was shipped and i would receive it in 7 to 10 business days. Contacted xfinity and they told i would not get it due to not porting a number. This was not what i was told later in May.
Newcomb, Arkansas
#1539728
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Comcast - Can't get it right
In July of 2018, I contacted Comcast about a service issue which they were able to resolve. However, the rep signed me up for phone service and sent equipment to me even after I specifically told him that I did not want it. I took the equipment to a local service...
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Anonymous
Anonymous

They are called crook cast in my neck of the woods. They definitely make stuff up. Once I was billed for some sort of soccer package. They claimed I purchased it bu then state...

#1535013