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Resolved: Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Customer support
  • Reliability
  • Billing policy
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My internet has been disconnected

2.9
Details
I moved my payment to the 2nd for 135 this passed friday and FULLY expected to have my internet turned back on for my daughter to do her home schooling, NO NET STILL and now the auto-thing is telling me i cant even talk to anyone until i make a payment, ONE IS SCHEDULED! Please turn me back on as i extended the payment and my daughter has schoolwork to do that i can put off until the 2nd!
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ID
#2192745 Review #2192745 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Cons
  • Service and honest billing practices
  • Service given to customer
Preferred solution
Turn me back on and honor my extension

To check status of refund check

My account in palm beach gardens Florida is closed due to move to Pennsylvania. I overpaid and am waiting on refund check. I have USPS informed delivery and last week showed I would be receiving something from Comcast from accounts receivable. It never showed up in my mail. Want to make sure no one cashed this check if delivered to wrong address. If you dont have a current account and arent looking to open new service, you cant talk to any representative as it is not an automated option.
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ID
#2192700 Review #2192700 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
1.5
Details
I have been trying to get my service switched over to my name since my husband passed away 7 months ago. I had to make two trips to my local Comcast because after the first trip I was told by a representative who called that the person at the Comcast location didn't do...
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1 comment
Anonymous
#1929036

Dear sister Normally all bublic servesies are decline all over the world - do not be angery because you loose some time which you can live happy by some logical thinking - please smile

ID
#2192592 Review #2192592 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Usually good cable service
Cons
  • Terrible customer service takes forever to get anything done
Preferred solution
Show that there is 0 balance on my husband (Abdelwahid Ibrahim's) account. Stop making it so difficult to solve what should be easy to solve problems. Get all of you customer service agents on the same page. Shop hanging up on people!

Equipment set up

No help at all no one will answer everything is automated
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ID
#2191957 Review #2191957 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Comcast Internet Installation
Cons
  • Constantly repeating same information
  • Cable service
  • Lack of integrity
Loss
$66
Preferred solution
Deliver product or service ordered
1.0
Details
I am very upset with your service I feel like you only take care of new customers and refused to take care of existing customers and use Covid as an excuse if if I cannot get a technician to come out here and help me with my problem and I have been trying to resolve...
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ID
#2191147 Review #2191147 is a subjective opinion of poster.
Location
Kankakee, Illinois
Preferred solution
Let the company propose a solution

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We need a new plan

1.2
Details
We need a new plan but I couldn't give someone to talk to
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ID
#2191146 Review #2191146 is a subjective opinion of poster.
Location
Plantation, Florida
Preferred solution
new plan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can not reach anyone

1.0
Details
Due to Covid I can do longer afford this big bill by Comcast. Its impossible to reach customer service to chance this. On the website there is no option for this.

User's recommendation: If you can get another provider do so.

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ID
#2189871 Review #2189871 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Phone agents
Preferred solution
Talk to a representative

Flex box

1.0
Details
I need help with my box. And no one is answering the phone because your stupid automated system wont connect me to a customer service agent. HELP ME!!! Im paying for something I havent used yet because its not connected to me tv HELP ME!!!!!!!
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ID
#2189228 Review #2189228 is a subjective opinion of poster.
Location
West Palm Beach, Florida

WiFi Down all day

5.0
Details
My Wi-Fi has been down all day customer support said they been working on the power outage
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ID
#2189204 Review #2189204 is a subjective opinion of poster.
Location
San Jose, California
Service
Comcast Internet Service

Comcast Products and Services Reviews

Product or Service Reviews
Xfinity Internet Service  1.6 20
Internet Installation  1.8 10
Bundle  1.4 246
Internet Service  1.7 811
Cable Tv Service  1.6 33

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Latest Question

Was my service transferred today

Comcast Questions

Have had a lot of intermittent internet services. Extremely impossible to get hold of a live person. Can’t change my services option etc

1.6
Details
Dealing with xfinity how can I get my issues resolved for intermittent services or cancel the entire service without penality
View full review
ID
#2188834 Review #2188834 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Deceitful practices
  • Never can reach a real perso
Preferred solution
Let the company propose a solution

Service

1.0
Details
Just trying to move wires, but they *** you off so bad, I cancelled. Still a nightmare of a company. Pick another company.

User's recommendation: find another company.

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ID
#2188803 Review #2188803 is a subjective opinion of poster.
Location
Chicago, Illinois

Poor service

1.0
Details
My tv has been out all day. Never go agent. I did all troubleshooting on app.
View full review
ID
#2188231 Review #2188231 is a subjective opinion of poster.
Location
Trenton, New Jersey

Mailings

1.5
Details
These *** won't stop mailing me flyers. They want around $300/mo for gig internet when I'm paying someone else $75 for symmetric. Every time I get something I asked to be removed from their list. They oblige. But low and behold I keep getting mailings. I changed my address. And guess what. I still get mailings. Their internet is data capped? Seriously? Why would anyone have use these people as a provider.

User's recommendation: run. don't walk away from these crooks.

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ID
#2187282 Review #2187282 is a subjective opinion of poster.
Location
Little Canada, Minnesota
Preferred solution
Apology

Very upset with Comcast service

1.0
Details
A week ago the city while working on sewer upgrade in road accidentally ruptured our Comcast cable line... it has been 1 week, we have no TV or internet and there is no ETA on when it will be repaired .. they are a bunch of bumbling idiots and of course you cant actually talk to anybody... a tech cane by today, said theyd be back in 2 hours and never showed up ... another day with no services ...,beyond frustrating

User's recommendation: Try AT & T. Or direct TV .. they gotta be better than these idiots ...,

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ID
#2187274 Review #2187274 is a subjective opinion of poster.
Loss
$100
Preferred solution
Price reduction

Downgrading serviceJoyxw

4.3
Details
Joyce was very patient and helpful with the many questions I had about your service and billing. It is a pleasure talking to her.If all your other workers are like her I will be a customer for a long time
View full review
ID
#2186979 Review #2186979 is a subjective opinion of poster.
Service
Comcast Bundle