Comcast Reviews and Complaints
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15
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Comcast - Horrible I have called many times to correct
I have listed two things on here regarding my issues with Comcast. It appears that they have been removed only because I haven’t called again recently. I quote the words recently. Therefore I am listing or taking photos of all of the calls that I made to them going back to September 2018 to prove I have called I don’t wanna call again I want this fixed I want to have a credit for the balance you show owing and no more bills no more calls ended. If this affects The Xfinity Mobile which it appears you’re already trying to change the settings again on my phone without my permission that will have to be addressed again as well.
Review
Service
Pros
- When it works right
- Thank
Cons
- Instead they sent it to collections
- Clueless people
- Holding xfinity mobile hostage
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
Comcast in Vincentown, New Jersey - Charging $9.95 for TCM moved to "sports package"
This is outrageous. Comcast just started charging $9.95 for TCM. They moved it to the "sports package." I am looking for a new provider tomorrow. This is highway robbery. I already pay 283.00 per month for nothing special. If you want to send a complaint, go to this link: https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update It goes to Tom K, a vice president. not that it will do any good but, if enough people do it, maybe they will back off. I am so pissed.
Review
Reason of review
Access/ activation issues
Loss
$10
Preferred solution
Price reduction
Comcast in District 3, Mississippi - Removal of network
Have had fairly good service and programming until yesterday when they removed TCM network to Sports pkg so you have to buy the pkg to get the network back. Had no warning, it was just gone.
1 comment
Review
Service
Pros
- Helpful with trouble shooting technical isssues
- Comcast tv
- Internet service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
Comcast - Miami service horrible and employees no help
The worse employees that I have ever encounter work for the company in Miami Florida... they are not helpful at all and an attitude when ask a question, employees have the security guards asking questions for them... and the store is more like a guys hangout...
Review
Pros
- No positive ones
Cons
- Lack of options
Reason of review
Horrible customer service/defective modem
Preferred solution
Let the company propose a solution
Comcast in District 7, Louisiana - Fraudulent fees
I have reported them also to the Attorney General of Consumer Protection. After the complaint they have not charged me anymore for data over usage but it was criminal what they did to me with over usage fees and it could not have been true we had less devices and 2 less people in our home using data from a few months before. Just criminal. But I still had to pay over $200-300 in over usage and could not do a thing about it. How could I prove it except through common sense of deduction of household use myself. Fraudulent fees still continue about every 3 months.
Review
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund
Tags
Comcast - Liars and thiefs
They give a price when starting contract, then change package to less.than increase price!
Review
Reason of review
Not as described/ advertised
Loss
$100000
I signed a contract with them in February. They removed some of the channels, that were agreed to. They also charge me the fraudulent sports fee. Comcast told me it was a government fee. I found out through class action lawsuits, it’s not a government fee of any type....
View full review
1 comment
I have had the same experience...fees added that were entirely bogus constantly.
Review
Reason of review
Not as described/ advertised
Loss
$100000
Preferred solution
Court/FTC/fcc
Tags
Update by user Oct 02
Tried to add photos showing calls now system on this site will not let me. Maybe this site is one sided?
Original review posted by user Oct 02
I have called dozens and dozens of times, today I posted Another complaint because it appears the company just decides to close them out just because they cannot...Review
Service
Pros
- Xfinity mobile sometimes
Cons
- Hacking lying deception
- Refusal to solve serious legal problem
- Lack of responsiveness
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
Comcast in Philadelphia, Pennsylvania - 80% Price Increase
Comcast is still offering my 60mbps internet and phone bundle to new customers in my area for 49.99. 13 months ago that is what I was paying due to documented medical hardships with both of my children. After countless phone calls, a BBB complaint and an FCC complaint, I am now paying a "discounted" price of $89.99. I offered to pay 64.99 for the package, and they refused. I ran it up the flag pole in corporate as far as I can. Just because I'm not a new customer and in a more financially stable position than I was 2 years ago does not mean I should get raped with an 80% increase. Comcast, that's just not right! Why can't this company be normal like other companies and raise the price 2% every year instead of trying to be so greedy!
Review
Service
Pros
- Good speed when it works
Cons
- Total lack of customer service
- Virtually a monopoly in our area
- Not enough service package options
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
I recently moved to a new home. I retained my existing home. When I moved the service was ended at my old home in spite of the fact I am still paying through my homeowners association on a quarterly basis. Approximately six months now I am paying for a service not...
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Review
Service
Cons
- Unreliable service and billing service
Reason of review
Problems with payment
Tags
Comcast - Locked out of email account for a week and counting
On the morning of Tuesday, September 24, 2019, I went to log into my weezersk@comcast.net email account and was greeted with the following error message: "Error We're sorry. It looks like something went wrong. Please try again in a moment." I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error. I filed a complaint with the FCC and FTC Saturday, 9/28, and have just finished posting my complaint on RipoffReport.com. I am now going into my second week with no access to my email.
Review
Pros
- Very reliable cable tv and internet
Cons
- High prices
- No access to email for a week
Reason of review
Denial of access to service
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
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Same thing happened to us!! Outrageous, they already charged more for TCM and now they are doing it again!!
We upgraded to a faster speed and specifically asked if HBO and TCM would not be affected. HBO went away immediately and we didn't complain. Now they want $10 more for a SPORTS package???
They even call it sports and entertainment. I am so pissed off right now!!!