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Resolved: Comcast - Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Customer support
  • Tv reception quality
  • Billing policy
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Ondemand
  • Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - Problem

1.0
Details
Just tired of the horrible service. Gave up.
View full review
ID
#2035058 Review #2035058 is a subjective opinion of poster.
Location
York, Pennsylvania

Service by Comcast on Sunday July 5 2020

The Comcast worker who came to my home was wonderful ..... I have one question for him about a subject that we discussed .... Can he please call me at his convenience .......anytime ! Thanks Dennis OKeefe 4099 cherrybrook loop Fort Myers Fla 33966 239 209 6030

User's recommendation: Comcast is the best ....

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ID
#2034876 Review #2034876 is a subjective opinion of poster.
Location
Fort Myers, Florida

Comcast - Billing issues

1.0
Details
No, number has been disconnected
View full review
ID
#2034641 Review #2034641 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

Comcast - NO INTERNET

1.9
Details
My service is in and out and i am having trouble getting a signal
View full review
ID
#2034327 Review #2034327 is a subjective opinion of poster.
Location
Springfield, Massachusetts
Service
Comcast Internet Plan
Pros
  • Price
Cons
  • Weak service
Preferred solution
Let the company propose a solution

Comcast - Need internet password

Very poor services, I didn't get the help I was seeking, never got a chance to speak to a repAngryAngry

User's recommendation: Please don't use the services.

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ID
#2033793 Review #2033793 is a subjective opinion of poster.
Preferred solution
A live agent ok

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Comcast - My favorite channel has been com I my in garbled for over a week. I worked with several agents without success. The last agent sent a new control box but that did not help.

1.6
Details
I have worked with multiple agents with out success. One of my channels is garbled. A new box was sent but didn,'t helpd. Half the time that I am connected with an agent I am disconnected.

User's recommendation: Don't use Comcast.

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ID
#2033309 Review #2033309 is a subjective opinion of poster.
Location
Nashville, Tennessee

Comcast line on ground

Safety hazard. Wire on my yard. A black wire. Need an agent to Move it

User's recommendation: This company does not care about the safety of custoWts.

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ID
#2033229 Review #2033229 is a subjective opinion of poster.
Cons
  • Awfull customer service
  • Lack of communication
  • Lousy customer service
Preferred solution
Come move this hazard wire !
Somehow, you all need to straighten out my account. I was on chat for almost two hours yesterday. My account has been on vacation hold since June 8....I go up north for the summer. I was billed 172.06 on May 4.. Ok that is fine. I was billed June 4 for $161.33 Billed...
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ID
#2031512 Review #2031512 is a subjective opinion of poster.
Pros
  • Technician who connected my building
Cons
  • Speaking to someone
Loss
$240
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - On going internet issues everyday

1.0
Details
Internet issues everyday we are tired if the xfinity service

User's recommendation: Not at all.

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ID
#2031505 Review #2031505 is a subjective opinion of poster.
Pros
  • Comcast internet
  • Costumer solutions supervisor
Preferred solution
Deliver product or service ordered

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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User's recommendation: Go wit direct tv.

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#2030602 Review #2030602 is a subjective opinion of poster.
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4.4
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