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Resolved: Comcast - Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Customer support
  • Billing policy
  • Reliability
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Ondemand
  • Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - To discuss about my bill

1.0
Details
I cannot speak to an agent about an overcharge to my account Twice I was over charge and j.g Ave been calling ever since Now they disconnected my service after I contacted my bank as advised by their customer services representative. I am not happy and will seek to explore all other option to find redress. Their system is automated and I cannot discuss the bill with anyone.

User's recommendation: Be carefull.

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ID
#2116538 Review #2116538 is a subjective opinion of poster.
Location
Miami, Florida

Comcast - Tech did not fix tv. No signal

2.0
Details
Could not talk to a real person No signal to TV box will not power up
View full review
ID
#2115524 Review #2115524 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Preferred solution
No signal to TV

Comcast - No tv service

1.2
Details
No device cant seem to be able to speak with someone Ive been going to multiple infinity stores closed I paid 250 at public3 hours ago still no service
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ID
#2115009 Review #2115009 is a subjective opinion of poster.
Cons
  • Poor quality

Comcast - Trying to work out something to restore internet

I couldnt here the balance for the payment arrangement

User's recommendation: Call back.

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ID
#2114420 Review #2114420 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer

Comcast - Line Down in our Backyard

1.2
Details
There is a Comcast line that is down and lying across our backyard. We have young children and there could be accidents.Kindly send someone over to remove the line. If you do not respond or attend to this problem within the next 14 days, we will take action for nuisance violation. Your failure to address in a reasonable manner will also provide us with an insight into your customer service, which we will remember should we ever want to change providers. Our address is 24 Highland Ave, Montclair, New Jersey 07042.

User's recommendation: Dont bother with Comcast. They scheduled an appointment to resolve and never turned up. This has happend more than once.

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1 comment
Anonymous
#1909948

This is a 3rd party site. Cuting a cable line even if it is down is a crime in many states.

ID
#2114310 Review #2114310 is a subjective opinion of poster.
Service
Comcast Technical Support
Cons
  • Could not provide coverage in the area
Preferred solution
Let the company propose a solution

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Comcast - No program video despite there bein a picture

2.0
Details
Reboot was successful but the automation is problematic
View full review
ID
#2113701 Review #2113701 is a subjective opinion of poster.
Location
Burlington, Connecticut

Comcast - Cancel tv service

3.1
Details
No complaints, just out of work at the time being during the Covid
View full review
ID
#2113021 Review #2113021 is a subjective opinion of poster.
Location
Sterling, Michigan

Comcast - They hung up on me.

Need to speak to a representative.
View full review
ID
#2112820 Review #2112820 is a subjective opinion of poster.
Preferred solution
Apology

Comcast - Services never worked from day 1

1.0
Details
I have had services installed at a property of mine for over a month and they have never worked! I have been calling and calling and theyre not taking any calls and it asks if I want to schedule a call back. I do so, and no one ever calls me back! I am paying for a service that I have never been able to utilize!

User's recommendation: Do NOT use Comcast EVER!

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ID
#2112571 Review #2112571 is a subjective opinion of poster.
Service
Comcast Xfinity Wifi Internet Service
Pros
  • Crap for customer service
Cons
  • Non english speaking reps
  • Delivery
  • Apointment dates and times being changed without telling me
Loss
$250
Preferred solution
Let the company propose a solution

Comcast Products and Services Reviews

Product or Service Reviews
Technical Support  1.5 113
Xfinity Internet Service  1.5 17
Xfinity Wifi Internet Service  1.6 18
Phone Service  1.0 6
Tv Service  1.5 239

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