Comcast Reviews and Complaints
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13
ISSUES RESOLVED
4K
TOTAL REVIEWS
$970K
CLAIMED LOSSES
$914
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
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- Latest review first
- Most helpful reviews first
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Most Helpful
5 comments
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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Author
PissedConsumer738168
Location
Hammonton, New Jersey
Cons
- Internet speed
- Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
0 comments
Comcast - UNORGANIZED PROFESSIONAL PEOPLE
OPEN TICKET SINCE 6/24/19 049338395 AT LEAST TEN WIRES HANGING DID RIGHT THING CALLING THEM NOT A CUSTOMER THANK GOD !!! ALSO 527 IVY AVE PBG MAIN CABLE LINE HANGING OFF SPOOL SINCE HURRICANE IRMA THAT WAS 2017 I REPORTED IT NOTHING DONE WHAT A BUNCH OF LAZY UNORGANIZED PEOPLE THEY SHOULD BE ASHAMED OF THEMSELVES ESPECIALLY MANAGEMENT !!! THATS WHY I HAVE DIRECT TV I RATHER LOSE SIGNAL FOR A FEW MINUTES DURING STORMS THEN HAVE CABLE !!!
Author
ExpensiveToucan
Reason of review
Poor customer service
0 comments
Comcast - UNORGANIZED CLOWNS UNPROFESSIONAL
HAVE HAD OPEN TICKET SINCE 6/24/19 #049338395 AT LEAST TEN WIRES HANGING MOST NOT CONNECTED NOT A CUSTOMER BUT DID RIGHT THING REPORTING ALSO REPORTED AGAIN 527 IVY AVE THAT MAIN WIRE STILL HANGING SINCE HURRICANE IRMA CAME BY THAT WAS IN 2017 WHAT A JOKE THEY SHOULD BE ASHAMED OF THEMSELVES !!! THAT WHY I HAVE DIRECT TV I RATHER LOSE SIGNAL DURING T-STORMS FOR A FEW MINUTES THEN PAY THESE CLOWNS ITS LIKE PULLING TEETH FROM A SHARK GETTING THINGS RIGHT !!! MANAGEMENT SHOULD LOOM THEMSELVES IN MIRROR AND ASK THEMSELVES IS THIS RIGHT THING, PLAIN OLD LAZY PEOPLE VERY DISORGANIZED COMPANY !!! ENJOY SITTING ON YOUR BUTTS EATING DONUTS !!!
Author
ExpensiveToucan
Reason of review
Poor customer service
0 comments
Comcast - On demand
When trying to ise on demand it always say were having problems unplug reciever and try again. Well they need to fix there stuff. Im done with them going to Dishnet
Author
PissedConsumer1595375
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution
0 comments
Is there any competent person that works at Comcast? In the month of June my services were not working for 1/3 of the month. When it went out for the second time, it took 6 days for them to come out an install a new cable line. The very next day my services went out...
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Author
BlissfulKillerWhale
Service
Reason of review
Problem with delivery
Preferred solution
Price reduction
0 comments
Comcast - They Just dropped Cinemax!
We've had several problems with Comcast and more as of the last couple of weeks. Wi-fi goes out, cable goes out and now we went to watch the show Jett and couldn't because Comcast decided to cancel Cinemax all together without telling their customers! It's ridiculous!!
Author
PissedConsumer1594245
1 comment
I have had my cable line down for 3 weeks. Many calls. What can I do?
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GET DIRECT TV COMCAST SUCKS !!! IF YOU LIVE IN FLORIDA 4TH Y ARE TO BUSY WITH THERE SECOND COUSINS , LAZY TECHS WHO DO SLOPPY WORK AND DON'T KNOW QUILITY
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Author
SpottedAlpineDachsbracke777
Service
Reason of review
Poor customer service
Preferred solution
Fix the downed cable
0 comments
i had then connect me with them.I'm living in a 1950 built house.the original jack is built in.Thee is only one wire that hooks into house. I've had 2 other places connect internet and phone.al were connected into only spot for into work .Comcast i've call 20 xs in 1...
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Author
PissedConsumer1585720
Service
1 comment
I am a new resident in a villa in a senior facility - MANSIONS of Gwinnett Park in Lawrenceville, GA. Since the first day I saw the property 2 months ago, Comcast has not returned to bury their cable. Those in charge say they are dealing with a 3rd party & can do...
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Mansions can help fix this if they want to. Apparently, they are reluctant to do so. You can go to your local town hall and complain to the supervisor or whatever they call th...
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Author
VeneratedBichonFrise
Service
Pros
- Outstanding product - especially voice activation
Cons
- With all of their pricing policies it is very confusing
Reason of review
Poor customer service
Preferred solution
Cable cord buried ASAP
0 comments
Comcast - Horrible customer service
Cable has not work correctly for over a year it is not had four or five days of good service you cannot get in touch with a human I'm fresh out of the hospital and I can't get out I don't even know where to find the human they're so mean on the phone when you do get someone I have to call about every other day I hate this company I would love to get together a class action suit against them I see they pissed off a lot of people
Author
ExperiencedLemming271
Service
Pros
- Reps are nice
Cons
- Nobody cares
- Cable
- How they change the prices
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
0 comments
I have lost access to Investigation Discovery through Comcast/Xfinity
I have lost access to Investigation Discovery through Comcast cable. Comcast is telling people different stories of why this has happened, and we can't be sure why. One of the stories is that Comcast is in negotiation with Investigation Discovery (or Discovery) and has been for the past 1.5 years. Is this true? Why do you no longer provide access through Comcast/Xfinity?
Author
AwareRockHyrax
Service
Reason of review
Problem with delivery
Loss
$5
Preferred solution
Need information on why this happened and how it can be resolved.
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Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40. The older one has battery but it’s not compatible. Think...