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We had been a loyal customer of Comcast for several years and decided to upgrade to the x1 gateway for faster internet. We paid more for this service and I was adamant about not paying anymore than the increase for the upgrade. I was told all was the same. We were...
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1.3
I liked
  • When it works right
I didn't like
  • Did not follow through
#1384293
Comcast - Remote Not Working
Comcast - Remote Not Working
First started out the Comcast Remote wasn’t working Called Comcast and now their remote is not working nor the sound on my tv remote The rep says I have to go to their local office and get a new remote Mind you I just paid a bill of $195.00 for a service I cannot even...
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#1371701
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Comcast is terrible

We have no other choice but Comcast and they know that. Outages, bill hikes monthly irregardless to contract. Removal of premium channels. Customer service is awful. They have made a deal with the money grabbing bastards that run our city.
#1367411
Since Comcast replaced set top box video quality has declined. New remote is a piece of junk. Too light to stay on the table. Hard to use due to too many buttons too close together. So touchy just brushing a button put box into odd modes which are difficult to undo....
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#1366472
Comcast increased my monthly bill by over $40 without notification or permission, even after I was promised the bill would not rise after some type of "promotional period". After 20 years as a customer, I have learned that this is their common tactic, even after being...
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1.4
#1360431
Had Comcast, constant trouble, got new wiring, still internet wouldnt work. Following burglary bought all new everthing and they rewired again still no luck no internet. A tech came who swore at us, insulted the house, said we were smelly and stupid (not true) slammed...
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#1358334
I have been a founding member of Comcast’s help forum since it began in July 2003, and as far as I can tell, was the longest participating customer. Apparently, one of the changes that ComcastJessie, the forum manager, wanted to make was me. A few days back, she PM’d...
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1.4
I liked
  • Speed of internet access
I didn't like
  • Customer service
#1358120
Decades TV just disappeared one day with no explanation. There were good shows on that channel which disappeared which included a show about things that happened on the same day in different years, "Laugh In", "Dick Cavett" and "ed Sullivan". Please bring the Decades...
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1.3
I didn't like
  • Disappearance of channels
#1356648
When I moved to my new home I made the HUGE mistake by switching from U-verse to Xfinity. Now I pay $50 more per month and don't get the same basic channels I used to get like SCI and NFL. If you want those you have to pay more and pay more. I went from $110 a month...
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1.3
#1356478
In 2016 I Canceled My Tv & Internet with Comcast cause the monthly bill began to increase. This two year old account is what Comcast is expecting me to use Now with my NEW account. It won't let me sign in to pay my bill. Keeps telling me i am the "Seondary User". I Beg...
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#1356150