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Resolved: Comcast - Unacceptable video problems dating back to Oct 2019

1.0
Details
Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019

Update by user May 26

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26

I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

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2 comments
Anonymous
#1877687

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Anonymous
#1870264

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Tv reception quality
  • Customer support
  • Billing policy
Preferred solution
Price reduction
Most helpful review
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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ID
#738168 Review #738168 is a subjective opinion of poster.
Location
Hammonton, New Jersey
Cons
  • Ondemand
  • Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast - New customer

1.2
Details
I need to talk to a person

User's recommendation: I doubt it.

View full review
ID
#2029382 Review #2029382 is a subjective opinion of poster.
Location
Miami, Florida

Comcast - Information on bundles for tv and internet

Not my options. I just need information

User's recommendation: Customer service.

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ID
#2029057 Review #2029057 is a subjective opinion of poster.
Location
Miami, Florida

Comcast - *** you

1.0
Details
You cant get through to a person. Absolutely horrible call tree

User's recommendation: Don’t go with Comcast. You pay for a robot.

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1 comment
Anonymous
#1887318

I'm sure they're anxious to talk to someone with your attitude.

ID
#2028843 Review #2028843 is a subjective opinion of poster.
Location
Galveston, Texas

Comcast - Looking to get a Business phone

1.0
Details
I spent five minutes pressing buttons and saying commands only to be hung up on

User's recommendation: Try a different company.

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ID
#2028039 Review #2028039 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Comcast - Need new cable box

Forget it ...I fixed the problem

User's recommendation: Don't call for help.all you get is ***.

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ID
#2027985 Review #2027985 is a subjective opinion of poster.
Location
Fresno, California

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Comcast - Activation

1.0
Details
Yall suck and need to do a better job getting people over to costumer service.
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2 comments
Anonymous
#1886903

You can't even spell customer... How are you this stupid?

Anonymous
#1887330
@PissedConsumer1886903

The first two words are indicative of the level of stupidity.

View more comments (1)
ID
#2027168 Review #2027168 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Comcast - Cancellation of service

Xfinity system ended call 3 times. Before i could speak to someone
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ID
#2027046 Review #2027046 is a subjective opinion of poster.
Location
Atlanta, Georgia

Comcast - 3057478289

Take long time in the phone I need help I

User's recommendation: No is so bad service.

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ID
#2026747 Review #2026747 is a subjective opinion of poster.
Location
Miami, Florida

Comcast - Desconet

1.0
Details
I have almost two weeks canceled my contract, because I moved out of state, and I am receiving bills from the cable, because they have not canceled yet. I returned the equipment from June 28 and still have not canceled. I am very angry this is a fraud, if you do not help me I will have to contact the consumer fraud department ..

User's recommendation: Never.

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1 comment
Anonymous
#1887336

You must cancel anything and everything in writing and serve your demand via Certified Mail Return Receipt Requested. When returning equipment, demand a full accounted list prior to leaving the facility. Remember they bill a month in advance so serve your cease and desist letter a minimum of 30 days prior to the the next billing date.

ID
#2026662 Review #2026662 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Service
Preferred solution
Let the company propose a solution

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Latest Question

Billed to collections

I was told when I ended my service that once I returned my box I would not have a bill that it would zero out. Now I have a collections bill for $214. Tries calling but the automated system sucks to get a person on the phone.

Comcast Questions

Comcast - Sign up for service

Im trying to find out about a bundle tv internet and phone service
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ID
#2026556 Review #2026556 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Internet speed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.8
Details

Update by user 1 day ago

Comcast never resolved my issue I have still not heard back from a supervisor or the people that email me and tell me they're going to call me back and never do

Original review posted by user 1 day ago

I have a long list of problems. First one I called Comcast and got your overseas call center obviously there...
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1 comment
Anonymous
#1887338

Forget all about the BBB. It is privately owned and funded by 'member' companies who pay for the positive reviews and little gold foil door sticker.

They are not the Commerce Police or Protector of the People. Their function as consumer advocate is an urban legend.

ID
#2026499 Review #2026499 is a subjective opinion of poster.
Service
Comcast Tv Package
Cons
  • Call center
Loss
$178
Preferred solution
Price reduction

Comcast - Is there drop location or Box I can drop Boxes in?

4.1
Details
Where can you drop Cable boxes off or can someone pick them up?
View full review
ID
#2026474 Review #2026474 is a subjective opinion of poster.
Location
Springfield, Pennsylvania
Preferred solution
Can’t through Boxes out need a pic up or drop location

Comcast - Talk to representatives

1.0
Details
Information information information information information
View full review
ID
#2026160 Review #2026160 is a subjective opinion of poster.
Location
Fairburn, Georgia

Comcast - Is there an outage in my area

Very poor and anoying service
View full review
ID
#2024628 Review #2024628 is a subjective opinion of poster.
Location
Oaklyn, New Jersey

Comcast - No internet

I followed instruction and still no internet
View full review
ID
#2024531 Review #2024531 is a subjective opinion of poster.