Comcast
Reviews and Complaints
Reviews Chart
$1M
CLAIMED LOSSES
4.6K
TOTAL REVIEWS
340K
PAGE VIEWS
19
ISSUES RESOLVED
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Verified ReviewerResolved: Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.User's recommendation: don't get Comcast Xfinity TV in northeast Florida!
2 comments
Resolved
Featured
ID
Service
Comcast Cable Tv Service
Cons
- Tv reception quality
- Customer support
- Billing policy
Preferred solution
Price reduction
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
View full review
5 comments
Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.
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ID
Location
Hammonton, New Jersey
Cons
- Ondemand
- Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Comcast - New customer
I need to talk to a person
User's recommendation: I doubt it.
ID
Location
Miami, Florida
Comcast - Information on bundles for tv and internet
Not my options. I just need information
User's recommendation: Customer service.
ID
Location
Miami, Florida
Comcast - *** you
You cant get through to a person. Absolutely horrible call tree
User's recommendation: Don’t go with Comcast. You pay for a robot.
1 comment
ID
Location
Galveston, Texas
Comcast - Looking to get a Business phone
I spent five minutes pressing buttons and saying commands only to be hung up on
User's recommendation: Try a different company.
ID
Preferred solution
Let the company propose a solution
Comcast - Need new cable box
Forget it ...I fixed the problem
User's recommendation: Don't call for help.all you get is ***.
ID
Location
Fresno, California
Comcast - Activation
Yall suck and need to do a better job getting people over to costumer service.
2 comments
ID
Location
Minneapolis, Minnesota
Comcast - Cancellation of service
Xfinity system ended call 3 times. Before i could speak to someone
ID
Location
Atlanta, Georgia
Comcast - 3057478289
Take long time in the phone I need help I
User's recommendation: No is so bad service.
ID
Location
Miami, Florida
Comcast - Desconet
I have almost two weeks canceled my contract, because I moved out of state, and I am receiving bills from the cable, because they have not canceled yet. I returned the equipment from June 28 and still have not canceled. I am very angry this is a fraud, if you do not help me I will have to contact the consumer fraud department ..
User's recommendation: Never.
1 comment
ID
Service
Comcast Bundle
Pros
- Service
Preferred solution
Let the company propose a solution
Comcast - Sign up for service
Im trying to find out about a bundle tv internet and phone service
ID
Service
Comcast Bundle
Pros
- Internet speed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user 1 day ago
Comcast never resolved my issue I have still not heard back from a supervisor or the people that email me and tell me they're going to call me back and never do
Original review posted by user 1 day ago
I have a long list of problems. First one I called Comcast and got your overseas call center obviously there...
1 comment
Forget all about the BBB. It is privately owned and funded by 'member' companies who pay for the positive reviews and little gold foil door sticker.
They are not the Commerce Police or Protector of the People. Their function as consumer advocate is an urban legend.
ID
Service
Comcast Tv Package
Cons
- Call center
Loss
$178
Preferred solution
Price reduction
Comcast - Is there drop location or Box I can drop Boxes in?
Where can you drop Cable boxes off or can someone pick them up?
ID
Location
Springfield, Pennsylvania
Preferred solution
Can’t through Boxes out need a pic up or drop location
Comcast - Talk to representatives
Information information information information information
ID
Location
Fairburn, Georgia
Comcast - Is there an outage in my area
Very poor and anoying service
ID
Location
Oaklyn, New Jersey
Comcast - No internet
I followed instruction and still no internet
ID
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Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....
Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.