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I wrote to the alleged customer experience vice president who didn't even bother to respond. Not at all suprising for this company who fraudulently charged me then sent me to collections! This company broke a security camera then charged me for it. Said they were...
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1.0
#1401179
Comcast - Slow *** internet
this is getting to the point where comcast is just isn't trying anymore. I am paying for internet speeds of 150mbps down and 5mbps up and I am getting 33mbps down and 6mbps up. I have called several times and had someone come out. they informed me that it would be a...
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1.4
I didn't like
  • Complete lack of customer service
  • Poor service
#1394690
I have been overbilled for 3 billing cycles with no resolve. As a senior on a fixed income, I have paid the same bill up until August 2018. The agents go over the bill and keep telling me that I "changed" my status which is a lie!!! Why would you call to question why...
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3.1
I didn't like
  • Being duped over billing
#1394013
I don't remember the exact date I started having problems with my internet and cable. I believe around December of 2017, the NIGHTMARE HORRIBLE SERVICE BEGAN. First my internet became really slow, and was taking 3 days to download a game. Then my cable started freezing...
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#1391411
They make you take a 2 year contract, but price goes way up after 1 year. They are free to charge you high prices because no competion. I plan to be rid of cable when contract is over. Streaming has lists of different plans that will save me $75 a month, yes need there...
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1.3
#1386168

Comcast Again
Comcast Again
I have been trying to get XFinity On Demand since before 3pm; called Customer Service and was told he did a refresher and it would take an hour; he called back but I was outside; no message no callback and it’s 610pm; now nothing is working ; First picture on my left...
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#1386047
One TV box went bad, called for a new one. It was never shipped but I was charged $15 for shipping on my bill. 10 days later I called to ask where it is. Again they charged $15 and didn't ship it. Called again 4 days later when another tv box went bad. They had no...
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2.1
I liked
  • Speed of service when it works
  • Internet speed
I didn't like
  • Billing and customer service
  • Scammy and confusing billing scheme
  • Customer service
#1385696
We had been a loyal customer of Comcast for several years and decided to upgrade to the x1 gateway for faster internet. We paid more for this service and I was adamant about not paying anymore than the increase for the upgrade. I was told all was the same. We were...
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1.3
I liked
  • When it works right
I didn't like
  • Did not follow through
#1384293
Comcast - Remote Not Working
Comcast - Remote Not Working
First started out the Comcast Remote wasn’t working Called Comcast and now their remote is not working nor the sound on my tv remote The rep says I have to go to their local office and get a new remote Mind you I just paid a bill of $195.00 for a service I cannot even...
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#1371701

Contact Comcast

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
 Philadelphia, PA 19102-2148
USA
Phone:
(800) 266-2278
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Comcast is terrible

We have no other choice but Comcast and they know that. Outages, bill hikes monthly irregardless to contract. Removal of premium channels. Customer service is awful. They have made a deal with the money grabbing bastards that run our city.
#1367411