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Resolved: Unacceptable video problems dating back to Oct 2019

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Comcast - Unacceptable video problems dating back to Oct 2019
Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26, 2020

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review posted by user Apr 26, 2020
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where...
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7 comments
#2083502

Same

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Resolved Featured
ID
#1890808 Review #1890808 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Cons
  • Tv reception quality
  • Billing policy
  • Reliability
Preferred solution
Price reduction

Cut off service

Services are no longer required moving to a different address I plan to reconnect at a different address
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ID
#3865590 Review #3865590 is a subjective opinion of poster.
Location
Hopkins, Minnesota
New Reviewer

Customer No Service

Comcast is fine with their virtual monopoly in my area. When there is a problem they are more than 4 days before being able to make a repair.

User's recommendation: Find another option if possible.

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ID
#3863042 Review #3863042 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Internet when it works
Cons
  • Service and pricing
Preferred solution
Repair quickly, they have been in the neighborhood for the last 3 days.
New Reviewer

I am very disappointed with the voice response service I am unable to speak with alive representative regarding my new service

I would like to know when will I receive my box and remote for my new flex service I do not have any tv service at this time.
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ID
#3862521 Review #3862521 is a subjective opinion of poster.
Location
Sebastian, Florida
New Reviewer

Need to sign up for cable and wifi

800 Napa Valley Dr Little Rock AR 72211 The Box was sent but no one came out to install CALL ME 901864****
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ID
#3862484 Review #3862484 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Preferred solution
HELP! 9018645777

Appointment

Infinity mobile. Well I sold bag of lies and your agent was great and patient I was lucky to have in counter kind agents

User's recommendation: Investigate who and what people are selling.

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ID
#3860310 Review #3860310 is a subjective opinion of poster.
Location
Somerville, Massachusetts
New Reviewer

The telephone agent suggested an action for a method of payment that is illegal by FCC and the State of CA standards given the situation I had explained

I had to inform billing that my payment would be late since I had to cancel my bank card due fraudulent activity and she requested that I borrow a friend or family members credit card or debit card to make payment arrangement instead of waiting unitl my new bank card arrived.

User's recommendation: Do not reward companies for bad or disrespectful customer service .

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ID
#3857388 Review #3857388 is a subjective opinion of poster.
Location
Santa Clara, California
Preferred solution
deferred payment

Annoyed

2 nights in a row no service for hours in the evening so annoying keep getting "updates" with later and later times Two Xfinity trucks on my street right now with 2 employees have a nice chat not doing anything that I can see...

User's recommendation: complain.

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ID
#3856601 Review #3856601 is a subjective opinion of poster.
Location
Buford, Georgia

Questions about account

You need to be able to be able to talk to a representative without having to jump through the Hoops for 15 minutes and still was unable to speak with an actual person. Very, very frustrating
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ID
#3856167 Review #3856167 is a subjective opinion of poster.
Location
Clifton, New Jersey
New Reviewer

Online bill pay not available

After an hour of frustration with your so-called customer service, I still cannot make a payment or speak to a live person. The online bill pay is unavailable to me.

User's recommendation: Don’t bother!

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ID
#3855799 Review #3855799 is a subjective opinion of poster.
Location
Nashville, Tennessee
New Reviewer

They are the worst. You can’t get a hold of a live person. If you don’t have an issue they want you to have the system hangs up on you.

Im trying to pay my bill. The system wont let me. Cant get they to a person. Went to there store. Tried to pay thru the kiosk. It wouldnt accept my payment. I spoke with one of the employees they couldnt help either. So what the f/:k am I supposed to do and how am I supposed to pay my bill? Meanwhile I have no service.

User's recommendation: Stay away from comcast xfinity if at all possible.

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ID
#3853273 Review #3853273 is a subjective opinion of poster.
Cons
  • Worst customer service ever
  • Way to difficult to reach
Preferred solution
I’d like to pay my freaking bill

Helpn

I tried repeatedly to contact Comcast/Xfinity with a question about my account. Upon dialing all the numbers available, each and every one immediately disconnected, except when I tried the sales number. That one was immediately answered, but of course they had no knowledge as to how to help.

User's recommendation: Go elsewhere! zero stars.

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ID
#3851395 Review #3851395 is a subjective opinion of poster.
Location
Fort Myers, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

*** poor follow up as promised

well today is Friday, I was told a ticket was opened to resovle my problem and would be contact on Monday . didn't happen and the problem would be corrected by midweek , didn't happen. this was my thirded time contacting you with out any fix.
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ID
#3847418 Review #3847418 is a subjective opinion of poster.
Location
Port Sanilac, Michigan
Preferred solution
Let the company propose a solution
New Reviewer

Felt like it for fun

I had to call about a past bill and they made sure to fix the problem, and make sure I was a satisfied customer.
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ID
#3846880 Review #3846880 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

My remote and box still aren’t working

Ive been tells big you my box and remote are not communicating with my tv. Ive called twice and seems no one can fix it. I get no guide. I can only watch one channel

User's recommendation: Not ne.

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ID
#3845010 Review #3845010 is a subjective opinion of poster.
Location
Modesto, California
New Reviewer

Contract pricing

Can't stand that you can't EVER reach a US customer service rep. And all the off-shore reps seem to be able to do is stay on hold WITH YOU while they try to "roll the dice" and reach one dialing in multiple times.

User's recommendation: Find someone else.

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ID
#3844285 Review #3844285 is a subjective opinion of poster.
Location
American Fork, Utah
Loss
$30
Preferred solution
Let the company propose a solution

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