Comcast Reviews and Complaints
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15
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Comcast - Horrible I have called many times to correct
I have listed two things on here regarding my issues with Comcast. It appears that they have been removed only because I haven’t called again recently. I quote the words recently. Therefore I am listing or taking photos of all of the calls that I made to them going back to September 2018 to prove I have called I don’t wanna call again I want this fixed I want to have a credit for the balance you show owing and no more bills no more calls ended. If this affects The Xfinity Mobile which it appears you’re already trying to change the settings again on my phone without my permission that will have to be addressed again as well.
Review
Service
Pros
- When it works right
- Thank
Cons
- Clueless people
- Holding xfinity mobile hostage
- Answers and attitude from reps
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
Comcast sales called and offered an upgrade, $20 less per month with more channels. What they don’t tell is you lose some of the ones you have. The morning after I install led the new unit I find that I no longer have free access to on demand cartoons from Disney. They...
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Review
Reason of review
Access/ activation issues
Loss
$20
Preferred solution
Deliver product or service ordered
Comcast in Quincy, Massachusetts - Sick them taking network off my channel lineup
I’m sick and tired of Comcast taking off my channel line up. They took off the TCM now. I was told l have to get a package upgrade I’ve had it changing to a different company.
Review
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
I had Comcast business at my place of business. I had a 2 year contract at a promotional rate. I called several times to be on top of my contracting expiring so that I didn’t get any surprises. My contract was set to expire in October. I called in July to tell them...
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Review
Reason of review
Poor customer service
Loss
$195
Preferred solution
Let the company propose a solution
Comcast - 10 bucks to get one channel back??
WTH putting TCM in a sports package?? We pay this greedy company almost 250 bucks a month for cable and internet. They move my favorite channel to a sports package and want another 10 bucks a month to get it back. Called their worthless 800 number and basically told to *** off and pay up. This company doesn't give a damn about their customers just the almighty dollar. We have been customers for over 10 years, never been late with payments even though our charges continuously *** up (180 starting out 248 now).I don't even know if we will finish out our current contract, that's how INFURIATED we are.
1 comment
Review
Service
Pros
- Internet reliable
Cons
- Constantly raising prices took away tcm
- Overpriced
Reason of review
Poor customer service
Tags
Comcast - Bunch of money grabbing thieves
They can put a message on your screen every night telling you you need new hardware, but when they steal TCM to a sports package, to get more money, it's on your bill in microscopic print. I've had these guys for 35 years and they were "just good enough". Never gave a real care about you as a customer. I've paid 104 per month with 3 TV's for digital starter. Then they took TCM off. I called. They didn't tell me about the package, they said I needed new boxes. I said OK. they shipped me HD boxes and charged me 35 per month more for HD, without approval and without asking. Don't go with these guys unless you have no other choice. they don't care about a 35 year customer they darned sure won't care about a new customer.
Review
Service
Reason of review
Poor customer service
Comcast in Worth, Illinois - TCM STATION
Just raised our package $10. two weeks later removed TCM and apparently for $9.95 we can have it back . PISSED IN PALOS.
Review
Pros
- Service technicians are good
Cons
- Tcm
Comcast in Vincentown, New Jersey - Charging $9.95 for TCM moved to "sports package"
This is outrageous. Comcast just started charging $9.95 for TCM. They moved it to the "sports package." I am looking for a new provider tomorrow. This is highway robbery. I already pay 283.00 per month for nothing special. If you want to send a complaint, go to this link: https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update It goes to Tom K, a vice president. not that it will do any good but, if enough people do it, maybe they will back off. I am so pissed.
1 comment
Review
Reason of review
Access/ activation issues
Loss
$10
Preferred solution
Price reduction
Comcast in District 3, Mississippi - Removal of network
Have had fairly good service and programming until yesterday when they removed TCM network to Sports pkg so you have to buy the pkg to get the network back. Had no warning, it was just gone.
1 comment
Review
Service
Pros
- Helpful with trouble shooting technical isssues
- Comcast tv
- Internet service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
Comcast - Miami service horrible and employees no help
The worse employees that I have ever encounter work for the company in Miami Florida... they are not helpful at all and an attitude when ask a question, employees have the security guards asking questions for them... and the store is more like a guys hangout...
Review
Pros
- No positive ones
Cons
- Lack of options
Reason of review
Horrible customer service/defective modem
Preferred solution
Let the company propose a solution
Comcast in District 7, Louisiana - Fraudulent fees
I have reported them also to the Attorney General of Consumer Protection. After the complaint they have not charged me anymore for data over usage but it was criminal what they did to me with over usage fees and it could not have been true we had less devices and 2 less people in our home using data from a few months before. Just criminal. But I still had to pay over $200-300 in over usage and could not do a thing about it. How could I prove it except through common sense of deduction of household use myself. Fraudulent fees still continue about every 3 months.
Review
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund
Tags
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Try ever increasing carriage fees, then you will see why cable is so expensive, and only use the online support.