Comcast
Reviews and Complaints
Reviews Chart
$1.2M
CLAIMED LOSSES
4.8K
TOTAL REVIEWS
360K
PAGE VIEWS
19
ISSUES RESOLVED
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Verified ReviewerResolved: Comcast - Unacceptable video problems dating back to Oct 2019
Update by user May 26
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Original review posted by user Apr 26
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled. Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others). On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20. Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic? I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed. They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.User's recommendation: don't get Comcast Xfinity TV in northeast Florida!
2 comments
Resolved
Featured
ID
Service
Comcast Cable Tv Service
Cons
- Billing policy
- Reliability
- Tv reception quality
Preferred solution
Price reduction
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
View full review
5 comments
Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.
The older one has battery but it’s not compatible.
Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.
View more comments
ID
Location
Hammonton, New Jersey
Cons
- Internet speed
- Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Comcast - Trying to work out something to restore internet
I couldnt here the balance for the payment arrangement
User's recommendation: Call back.
ID
Location
Atlanta, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - Line Down in our Backyard
There is a Comcast line that is down and lying across our backyard. We have young children and there could be accidents.Kindly send someone over to remove the line. If you do not respond or attend to this problem within the next 14 days, we will take action for nuisance violation. Your failure to address in a reasonable manner will also provide us with an insight into your customer service, which we will remember should we ever want to change providers. Our address is 24 Highland Ave, Montclair, New Jersey 07042.
User's recommendation: Dont bother with Comcast. They scheduled an appointment to resolve and never turned up. This has happend more than once.
1 comment
ID
Cons
- Could not provide coverage in the area
Preferred solution
Let the company propose a solution
Comcast - No program video despite there bein a picture
Reboot was successful but the automation is problematic
ID
Location
Burlington, Connecticut
Comcast - Cancel tv service
No complaints, just out of work at the time being during the Covid
ID
Location
Sterling, Michigan
Comcast - They hung up on me.
Need to speak to a representative.
ID
Preferred solution
Apology
Comcast - Services never worked from day 1
I have had services installed at a property of mine for over a month and they have never worked! I have been calling and calling and theyre not taking any calls and it asks if I want to schedule a call back. I do so, and no one ever calls me back! I am paying for a service that I have never been able to utilize!
User's recommendation: Do NOT use Comcast EVER!
ID
Service
Comcast Xfinity Wifi Internet Service
Pros
- Crap for customer service
Cons
- Non english speaking reps
- Delivery
- Apointment dates and times being changed without telling me
Loss
$250
Preferred solution
Let the company propose a solution
Comcast - No customer service NONE
I have been on the phone for over two hours THIS time. I was transferred 4 times in the Philippines. The worst customer service ever!
ID
Location
Harriman, Tennessee
Comcast - Cord fell
Storm took it down last night, and we don't have internet.
ID
Location
Detroit, Michigan
Comcast - Could not speak to love agent
I would like to know if I am able to move my router from the first floor of my home my upstairs bedroom?
ID
Comcast - Internet
Need service tech for my internet
ID
Location
Ruckersville, Virginia
Preferred solution
Deliver product or service ordered
Comcast - Job from yesterday not complete
Tech came to hook up another out let and did not finish the job. He was to big to access the crawl space not resolved needs attention asap
ID
Preferred solution
Deliver product or service ordered
Comcast - Error code S0A00
You have done nothing like set up appointment to make WiFi work!!!!
User's recommendation: Don’t attempt to be.
ID
Location
Eagleville, Tennessee
Comcast - Couldn’t see the show or change channels. Could only see commercials for other shows while hearing the one we were originally watching.
Great customer service. They rebooted the tv and it only took about 5 minutes. Now it works perfectly.
ID
Service
Comcast Customer Care
Comcast - Pay bill over phone and speak with someone
My payment isnt posting immediately I need service now please
ID
Comcast - Box not working
Lighten struck the area and the box does not turn on.
ID
Location
Durham, North Carolina
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Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....
Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.