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5 comments
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40. The older one has battery but it’s not compatible. Think...

Author
Location
Hammonton, New Jersey
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price
Review #738168 is a subjective opinion of poster.
0 comments

Comcast - Poor response to repairs

1.0
Details
I have had my cable line down for 3 weeks. Many calls. What can I do?
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Author
Reason of review
Poor customer service
Preferred solution
Fix the downed cable
Review #1588768 is a subjective opinion of poster.
0 comments
1.7
Details
i had then connect me with them.I'm living in a 1950 built house.the original jack is built in.Thee is only one wire that hooks into house. I've had 2 other places connect internet and phone.al were connected into only spot for into work .Comcast i've call 20 xs in 1...
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Author
Review #1585720 is a subjective opinion of poster.
1 comment
I am a new resident in a villa in a senior facility - MANSIONS of Gwinnett Park in Lawrenceville, GA. Since the first day I saw the property 2 months ago, Comcast has not returned to bury their cable. Those in charge say they are dealing with a 3rd party & can do...
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h.kitchener
#1715903

Mansions can help fix this if they want to. Apparently, they are reluctant to do so. You can go to your local town hall and complain to the supervisor or whatever they call th...

Author
Pros
  • Outstanding product - especially voice activation
Cons
  • With all of their pricing policies it is very confusing
Reason of review
Poor customer service
Preferred solution
Cable cord buried ASAP
Review #1585567 is a subjective opinion of poster.
0 comments

Comcast - Horrible customer service

1.0
Details
Cable has not work correctly for over a year it is not had four or five days of good service you cannot get in touch with a human I'm fresh out of the hospital and I can't get out I don't even know where to find the human they're so mean on the phone when you do get someone I have to call about every other day I hate this company I would love to get together a class action suit against them I see they pissed off a lot of people
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Author
Pros
  • Reps are nice
Cons
  • How they change the prices
  • Nobody cares
  • Cable
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
Review #1583107 is a subjective opinion of poster.
0 comments

I have lost access to Investigation Discovery through Comcast/Xfinity

I have lost access to Investigation Discovery through Comcast cable. Comcast is telling people different stories of why this has happened, and we can't be sure why. One of the stories is that Comcast is in negotiation with Investigation Discovery (or Discovery) and has been for the past 1.5 years. Is this true? Why do you no longer provide access through Comcast/Xfinity?
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Author
Reason of review
Problem with delivery
Loss
$5
Preferred solution
Need information on why this happened and how it can be resolved.
Review #1582208 is a subjective opinion of poster.
0 comments

Comcast in Chicago, Illinois - Refuse to come out to raise cable line

1.0
Details
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
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Author
Location
Chicago, Illinois
Cons
  • Will not repair there line
  • Disregard for their customers
  • No communication between departments
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault
Review #1581013 is a subjective opinion of poster.
0 comments

Comcast - No channels

1.0
Details
For the past month channels, especially TCM, just freeze and drop out. Supposed to be available shortly. Two hours later still not fixed. Supposedly fixed music channels. Nope. These guys are gone. So fed up.
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Author
Pros
  • Old comcast
Cons
  • Management avoids resolving issues
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Review #1580396 is a subjective opinion of poster.
0 comments

Comcast - Im ver disapointed in the quality of my apple charger

1.1
Details
So,I went to plug in my phone with the charge and the socket blew.I understand that its not the companys fault thait it blew but my charger should not have not been destroyed.
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Author
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Review #1578421 is a subjective opinion of poster.
0 comments

Comcast - No means NO

Wednesday afternoon 7/3/19. I have a no soliciting sign posted right above my doorbell. You can not ring the doorbell without seeing the sign. Comcast employee Derek Gray chose to ignore the sign. When I answered the door he advised me he had just helped my neighbor save several hundred dollars by switching to Comcast. I advised Derek that I was not interested. He continued with his sales pitch. I repeated that I was NOT interested. He was determined to leave his business card even after I said I was not interested. No means NO. Why would I ever consider doing business with Comcast when the employees completely disregard basic common courtesy.
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Author
Reason of review
Rude employee
Preferred solution
Teach Mr. Derek Gray basic manners
Review #1577977 is a subjective opinion of poster.

Contact Comcast Customer Service

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts
0 comments

Why won’t Comcast remove my early termination fee?

1.0
Details
I am incredibly disappointed with my Xfinity experience. I am moving to another city and when I tried to transfer my service to my new address I was told they did not provide coverage for that area. I then asked for them to cancel my service since they could not provide coverage. I was told there would be a $140 termination fee even though their lack of coverage was the reason I had to cancel. I spoke to several people, had to wait on hold for 30 Minutes, and no one was able to help me or waive the fee.
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Author
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Review #1577632 is a subjective opinion of poster.