Unclaimed
Comcast
4.1M
CLAIMED LOSSES
6.8K
TOTAL REVIEWS
930K
PAGE VIEWS
31
ISSUES RESOLVED
Comcast Reviews
New Reviewer
Xfinity Mobile: Worst customer service ever.
I called customer service at least 40 times. I have also been chatting with Xfinity Mobile customer service is never helpful. Each time I call, I get conflicting stories. 1). I was told I would get a free phone if I signed up for unlimited cell phone service with Xfinity Mobile. The other person said no. I decided to cancel my order and services on May 8, 2023, since they were telling me two different stories. I told them not to send me a new phone and to cancel my order the same day. They decided to send me two of the same phones. They charged me $66.99 and $42.00 in my bank account, and they were preparing to charge me around $25.00 for each phone. 2). When I called customer service to get the two labels to return two phones, he disconnected my cell phone service on my iPhone and transferred my number to the new phone that I asked to cancel. This was on May 11, 2023. That night I chatted with Xfinity Mobile Service, trying to cancel the service on the phone I was returning and get labels to return the phone. I got disconnected twice. The last person trying to sell me a new service. I did not get the labels or cancel my service. The next day, I called Xfinity Mobile one more time to cancel my service with Xfinity. I no longer wanted mobile service with Xfinity, ever! I have FexEx receipts that say two cell phones have been delivered to Xfinity Mobile. I also got an email confirmation from Xfinity Mobile saying that they received the cell phones in new condition. I never open the boxes that phone came in. Now I got an email on May 22, 2023 from Xfinity saying that I did not return the phones. I won't be getting the refund. I feel I am bing harrassed. User's recommendation: I do not recommend Xfinity Mobile. I don't have issues with Comcast Internet service.
ID
Pros
- Internet service
Cons
- Deceptive billing
- Customer services
- Xfinity mobile
Loss
$109
Preferred solution
Full refund
New Reviewer
Robo Calls
I get at least 5 calls every day for discounts. Both on the house phone and on my cell. Of course, it's automated. I tried both options buttons just to talk to someone. They have 2 different departments. I've spoken to both lines, with people numerous times and asked to be taken off of the call list. Most hung up on me, one said ok. They lied. Sometimes I call the number back and once was able to get someone and repeated my request. NOTHING. All other times I call back, the lines comes up as disconnected or no longer in use. I've been a customer for over 12 years. I really don't need the harassment. User's recommendation: Get ready to get a lot of unwanted calls starting early in the morning
ID
Preferred solution
Stop calling my ASAP
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Verified Reviewer New ReviewerRemote problem
I am trying to get a hold of a live technician and all I get is a automated worthless bot so I'm unhappy
User's recommendation: Be careful with this company.
ID
Preferred solution
A live representative to help with my remote
New Reviewer
Cable line has been cut
People were digging in yard today and cut the internet line line. When can someone please come look at it ?
ID
New Reviewer
Worst cable company ever
Charging me for service I did use. I called to disconnect services 4 months ago. Now youre charging me for service I never used
User's recommendation: Don’t recommend this service for anyone!
ID
Preferred solution
Correction of price and re connect at new address
New Reviewer