Comcast Reviews and Complaints
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Customers don't like
- Poor customer service
- Service
- Outrageously high prices
Customers like
- When it works its good
- Internet speed
- Internet service
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I have been on the phone for three hours , being hung up on , calling back . Asking for a supervisor , put on hold only to have no one return . My year long agreement, not a contract , expired , and now I am being billed 280 a month . I am on Disability , my whole...
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Product
I didn't like
- Reps who have no idea what they are doing and not helpful at all
Just found out that my small hotel has never had HBO since we signed up with Comcast's Hospitality program in 2013, yet they have charged us all along for HBO for the past five years. While I insisted to Comcast that we did not have HBO, they insisted we did, but they...
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Product
I didn't like
- Apointment dates and times being changed without telling me
- Being disconnected after long holds
- Incompetent customer service reps
Comcast in Wyoming, Michigan - They suck at their only job
Our internet has gone down everyday for the past 4 days even after they sent out a technician, and I can only assume it will keep going down every day from now on
Was originally scheduled for install on 12/22/18 and no service as of 1/6/19 after being “escalated”. Local service supervisor is deplorable and has no regard for customers.
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Every time I attempt to downgrade, I get a hard sell, and it is claimed that a reduced package can not be found. No such package is available at my account either. When I finally got a reduced package, the agent failed to put it on record, so I got a late fee, and my...
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ThoughtfulSumatranTiger
same thing happened to me. Thanks for the comment.
Comcast is ripping people off
comcast is ripping people off and needs to be investigated there messing with peoples cable and charging for channels they dont want they trick me into a contract and they wont let me go to basic cable
Product
Comcast - Ripped off
I opted for the complimentary upgrade to the tv box. It didn’ work so they send a technician. He found that they delivered the wrong box so he switched them out. I received a $60 service charge on my next bill. I’ve asked FIVE times for a refund. Each time I was promised to receive it. The last time I called my call was dropped while explain the problem.
I didn't like
- Being hung up on
- Listening and helping the customer this is the 6th request
El 12/20/2018 tuvimos afectación con el ,al comunicarnos con ellos se nos aseguro que teníamos servicio y que el problema era de nuestros equipos. nos proporcionaron el numero de servicios técnicos de Hp los cuales fueron muy profesionales , nos resetearon el sistema y...
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Product
Comcast - Slow internet or nothing at all & i can call out but can NOT receiveing coming calls
slow internet or nothing at all & i can call out but can NOT receiveing coming Their customer reps must be told not to ever listen to anyone who calls. They are now all from another country and do not understand our language well and do not care..They read from a script (in broken English) and time after time put you on hold and just leaving you there. The FTC definitely should look into this and close them down or demand they begin to respond to customer's concerns.
Similar to Comcast
Numerous calls need to immediately stop to 415-271-2938. It is harassment. STOP NOW
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JellyDoll
Well now you are REALLY going to get harassed all day every day because you've posted your phone number on a public site and everyone in the world can see it. I cannot believe...
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Forty dollars and you're QUOTE : "so mad I can't even think" ? You won't solve problems that way. I have had serious mental illness problems in the past and that's one of the ...
What difference does it make that you're on disability ? So am I, but it has nothing to do with anything other than the fact that my heart failed, Meniere's Disease has ruined...