I have been a comcast customer for over 10 years, never paid late. moved from one city to another.
Got comcast in new city. Immediately comcast turned me over to a collection agency, ERS equipment recovery service. I have been harassed for months over two modems comcast said i did not return. but get this, comcast admits one of the modems is "customer owned"!
WTF. comcast is trying to get me to pay them $79 for a modem they know I own and this is from ten years ago. the other modem they say i own they can not provide any information on when or how i got it. No date, no signed receipt, i have never had a comcast owned modem.
I have never paid a rental fee for a modem. the collection agency is still harassing me on behalf of comcast.
if anyone goes thru this, fight it! comcast can not charge me for a ten year old modem that they never owned!