Per a letter I received, I purchased a new modem for my internet service. The letter said I could dispose of the old one. When I went to activate the modem with Comcast, I was told that I really didn't need a new modem because I had one for my phone service. Also, that I needed to turn in my old modem rather than dispose of it.This was very confusing. Please get everyone on the same page to avoid such confusion.Also, why is your call center our of the country? Your techs are very hard to understand which makes it harder to deal with them. I took your survey after my ordeal (this took almost 2 hours) and requested a phone call. I was not called. Is this what you call customer service?????
Product or Service Mentioned: Comcast Internet Service.