Comcast - Receiving 1/4 of what we are paying for

We are currently paying Comcast $79/month for internet that is supposed to be 20mb/s download, and a 5mb/s upload.The speed is constantly way lower than what we are paying for.

Ran a few speed test's over the course of the day, and on average we receive about a 3.7mb/s down and a 3mb/s upload. With periods to where the speed is about .78 mb/s which is unacceptable. We called the technician out, and was charged $20. All he did was tighten a few cables.

Reset the router by turning it on and off. Then said he would have to send some people out during the day to fix it.

It has been a week since his visit, and they haven't shown up.If you read this and are thinking about getting Comcast DO NOT I REPEAT DO NOT GET IT NO MATTER HOW MUCH BULLSH*T THEY THROW AT YOU!!!

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Angry Customer

Jul 01, 2015 #1002349

They'll never show up unless you call them 3 or 4 times then they might.

1 0 Reply

Nov 29, 2014 #907574 Conroe, Texas

Your ping is insane. A connection somewhere is no good. Could be a splitter in the attic or something else.

0 0 Reply

Nov 14, 2014 #900124 Miami, Florida

If it's a wireless comcast router, connect it directly to your computer via ethernet cable and retest, good results ? get a new router if not , cancel the service and switch.

1 0 Reply

Nov 17, 2014 #901823 Southlake, Texas

I had this problem, they had to run a new line to my house. Also, if you are in a very population dense area high traffic will slow down the speeds.

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