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We are currently paying Comcast $79/month for internet that is supposed to be 20mb/s download, and a 5mb/s upload. The speed is constantly way lower than what we are paying for.

Ran a few speed test's over the course of the day, and on average we receive about a 3.7mb/s down and a 3mb/s upload. With periods to where the speed is about .78 mb/s which is unacceptable. We called the technician out, and was charged $20. All he did was tighten a few cables.

Reset the router by turning it on and off. Then said he would have to send some people out during the day to fix it.

It has been a week since his visit, and they haven't shown up. If you read this and are thinking about getting Comcast DO NOT I REPEAT DO NOT GET IT NO MATTER HOW MUCH *** THEY THROW AT YOU!!!

Product or Service Mentioned: Comcast Internet Service.

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They'll never show up unless you call them 3 or 4 times then they might.

Conroe, Texas, United States #907574

Your ping is insane. A connection somewhere is no good. Could be a splitter in the attic or something else.

Miami, Florida, United States #900124

If it's a wireless comcast router, connect it directly to your computer via ethernet cable and retest, good results ? get a new router if not , cancel the service and switch.

to Anonymous Southlake, Texas, United States #901823

I had this problem, they had to run a new line to my house. Also, if you are in a very population dense area high traffic will slow down the speeds.

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