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Kalani Cdd

Why can’t I talk directly to an agent

Top question

Your automated service is sending me in circles

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3 comments
Alcee Gwv

I cannot access my email account. My username and password are not being accepted. What is the problem and how do I correct this???

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Garry Leigh

Telecommunications Expert


According to Comcast FAQs you can call 800-934-6489 and to talk to one of Xfinity customer service representatives.

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Guest

use this website to schedule a callback. takes you past the automated system and straight to a live person. https://***/support/schedule-callback

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Johnathan K Fuh

My internet don't work

My lights were out for over a week and now internet don't work now it doesn't come on lightsouttwo weeks

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1 comment
Kenzie M Eur

My Internet Don't Work And I'm Trying To Fine Out What's Going With My WiFi Box Can Call Me 872453****

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Delores E Xat
Verified Reviewer

I can’t get emails!

The other day I stopped getting emails,what do I do?? I talked with a man on here the other day but he was of no help. Please help us get this straightened out it’s not fun to have to go to the address you have to type.

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1 comment
Kenzie M Eur

I Can't Get Emails! Cause I'm Cellphone Is Currently Broke And My Internet WiFi Box Isn't Working!!!

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Melissa M Ihu

How can I get the email address to upload my document to disconnect the service that I have in the apartment that it’s not mine

I just moved to my recent apartment and someone has service installed and I need to install my own service I have my girls that are doing virtual learning at home and I need to install my Internet service

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1 comment
Garry Leigh

Telecommunications Expert

According to the Wikipedia article, Xfinity is the trade name of Comcast Cable Communications, LLC. As stated at xfinity.com, to change the Comcast service in your apartment, you should contact the Xfinity agent and provide your account information. You should be able to reach out to them via live chat at xfinity.com/support/contact-us.

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Robert A Emp
Verified Reviewer

Can I get payment extension

Can I get extension until end of month

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1 comment
Garry Leigh

Telecommunications Expert

According to the Xfinity help section, if you need more time to pay your bill for Xfinity TV, Internet, Home or home phone services, you should follow these steps:
  • log into xfinity.com/myaccount;
  • select Billing, then Bill and Payment Settings;
  • click on Schedule a Payment;
  • go to Payment Date and choose a new due date.

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Eulela H
Verified Reviewer

How can I remove Voicemail from phone - 913/839/1599

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1 comment
Garry Leigh

Telecommunications Expert

According to Techwalla, to disable Comcast voicemail:
  • log in to the Digital Voice Center at the Comcast website;
  • select "Voice Mail" under the "Preferences" tab;
  • select how many times you want your telephone to ring before voice mail picks up the call;
  • save the new settings.

Please note Comcast customers may also contact the company over the phone to request the change.

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Brenda H Nmg

Why are all the programs on TV ONE HD?

Why isn't Tyler Perry's Sistas season 2 episodes 1-3 on Bet on Demand?

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1 comment
Garry Leigh

Telecommunications Expert


Unfortunately, Comcast does not provide any information about why the company does not provide Tyler Perry's Sistas season 2 episodes 1-3 on demand on the company website. Please contact the Comcast customer care team for assistance by phone at (800) 266-2278.

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LISA J Evg
Verified Reviewer

HOW CAN I GET THEM TO CALL ME BACK OR EMAIL ME

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1 comment
Garry Leigh

Telecommunications Expert

Unfortunately, Comcast does not provide any information about how to get them to call you back or email you on the company website. However, according to the Comcast customer service page at pissedconsumer.com, you should be able to reach out to the Comcast customer care team for assistance: b
  • y phone at (800) 266-2278 (toll-free number within the United States);
  • via the company's social networks;
  • by mail to
    1500 Market Street Philadelphia, Pennsylvania 19102-2148 United States.

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Karen B Aag

How can I get someone to my home to hook my internet

Do not have a Ethernet Hook up on my tablet or my Roku TV can you help me please?

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1 comment
Garry Leigh

Telecommunications Expert

If your TV doesn't have an ethernet cable, don't fret just yet. You can also connect your TV to the Internet using a wireless network connection, which comes as a built-in feature on many modern TV models. You can also contact Comcast customer service via love chat option.

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Ray L Usa

how do i set up a "sent folder" for my comcast email account on my iphone?

my iphone email for comcast only shows: Inbox Drafts Trash how do i add a sent folder? I have sent an email from my phone and it shows no record of it.

It also does not show on my laptop version of being sent. How do i correct this?

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1 comment
Garry Leigh

Telecommunications Expert

Do you have your Comcast mail setup as IMAP or POP? If POP, the sent folder will not appear until you send an email. If IMAP, you should see your Comcast account in grey, tap on that and you should see your list of folders under that, including Inbox, Sent, Trash, etc., however you have folders listed in the IMAP account.

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Roger M Gec

What gives you the right to dig up my yard. Not only that, with no notice.

Comcast contractor digging holes all along my street, but nobody knows what's happening. I'm checking to see where the setbacks are. You're the most discourteous company.

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1 comment
Garry Leigh

Telecommunications Expert


Your issue seems to be specific. It is better to ask Comcast customer service directly about the works they are doing. Contact XFINITY Customer Support at (800) 266-2278 .

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Cindy H Olx
Verified Reviewer

How can phone numbers that are not working call your home?

904 287-**** 904 287-**** These are just two numbers, how is this possible? Is it scams or someone trying to access your internet info or what?

It’s annoyingly making me furious!!!!! Please DO NOT give my info to any other companies!!!!!!

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1 comment
Garry Leigh

Telecommunications Expert

According to the Comcast privacy policy, the company does not sell information that identifies who you are to anyone. This includes your Internet usage information, video usage information, or call detail information. Comcast uses the information they collect to provide their services and communicate with you.
Unfortunately, Comcast does not provide any information about how phone numbers that are not working can call your home on the company website. Please contact the Comcast customer care team for assistance. You may reach out to them:
  • by phone at (800) 266-2278 (toll-free number within the United States);
  • via the company's social networks;

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Pamela H Eaf

What is Comcast Corporation email address?

Too long for this. I want to send email with ALL the details!!

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1 comment
Garry Leigh

Telecommunications Expert

Comcast support page doesn't provide any email address. However you may contact Comcast customer service via the support form of PissedConsumer website.

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Wycauva R
Verified Reviewer

Could a technician come to my residence an set up my internet it’s not working

My internet want connect at all

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1 comment
Garry Leigh

Telecommunications Expert


According to Comcast FAQs you may try to restart your modem to quickly resolve common issues like slow speeds and problems connecting to your wifi. Make sure that your cables are tightly connected to your device and your wall outlet. You may also call 1-80*-934-6429 and Comcast customer service will assist you.

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Veronica G Xcx
Verified Reviewer

How do I pair my remote to the tv

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Garry Leigh

Telecommunications Expert

According to the “How to Pair and Program Your Xfinity Voice Remote” article posted at xfinity.com, you can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a soundbar and other pieces of audio equipment.
If you have Xfinity X1 or Xfinity Flex, follow these steps to pair the remote with your TV Box:
  • Aim the Voice Remote at your X1 TV Box or Flex streaming TV Box, press the Microphone (Voice) button and follow the on-screen instructions.

or
  • Press the A button on your remote;
  • Choose Remote Setup on your TV;
  • Follow the on-screen instructions.

Once your Voice Remote is paired, follow the on-screen instructions to set up power, volume and input control for your TV and audio equipment.
For further assistance please contact Comcast Customer Service at (800) 266-2278.

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Holly M Tme

Why can't I link my 2 accounts on the app?

Will not allow me to link my accounts (can only see one of them) - keeps telling me the account (the second one) cannot be located

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1 comment
Garry Leigh

Telecommunications Expert

According to XFINITY Support, you can use your Xfinity ID to manage multiple accounts through Xfinity My Account.
If the personal email address or mobile number you provide when creating your Xfinity ID or accepting an invitation to join an account is already on an existing profile, you’ll be prompted with the option to link your accounts or continue with creating a new profile.
  • Tap the Link accounts button and sign in with your existing Xfinity ID to have your accounts linked;
  • If you choose to link your accounts by signing in with your existing Xfinity ID, you’ll be taken to a confirmation screen that will ask you to choose which account you’d like to start managing. Tap the circle next to your desired service address, then tap Go to My Account to be signed into the specified account;
  • If you’d like to set a preferred account to view every time, check the box next to "Remember this selection next time I sign in." before tapping Go to My Account.

In addition, you can link additional accounts that don’t yet have an Xfinity ID to your Xfinity ID in My Account. On the Settings page, go to the Linked Accounts section of Account Details and select the Link Account option. You’ll be asked to provide information about the account you wish to link.

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Crystal S Vlr

Need to know how much internet we are using

We are going to be moving and need to know if we can get service in our area.

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1 comment
Garry Leigh

Telecommunications Expert

According to Xfinity FAQs there are different Internet plans:

  1. Performance Starter is 20$ per month for 12 months with 1-Year Agreement.
  2. Performance Starter + Basic is 30$ per month for 12 months with 1-Year Agreement.
  3. Performance + Basic is 50$ per month for 12 months with 1-Year Agreement.

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Nakia B Ebh
Verified Reviewer

How can i get a new box, the one i have went out

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Garry Leigh

Telecommunications Expert

According to XFINITY Help, you may order new equipment. Please check out the options for rented equipment below:
  • Go to xfinity.com/equipmentupdate and follow the on-screen prompts to order new equipment;
  • Contact XFINITY Customer Support at (800) 266-2278 to place an order, ask questions or schedule a professional installation;
  • For TV Boxes, just use your own TV. Go to channel 1995 and follow the instructions to get a new TV Box shipped to your home;
  • You may also visit Xfinity Store or Comcast Service Center to exchange your existing equipment.

If you own equipment, please visit mydeviceinfo.xfinity.com to find compatible modems for your level of service.

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Star R Yix

deleted files

I was told that my deleted shows would be kept for one year. Now I can only find the most recently deleted ones.

Where can I find the ones I deleted a few months ago?

Also, I don't understand why you charge for old reruns. I just seems silly that while we wait for a new season we can't watch reruns of the old ones for free?

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Garry Leigh

Telecommunications Expert

Your question seems to be specific. It is better to contact Comcast customer service by phone at 800- 266-2278

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Glenn M Bax

ACCN

Is comcast/xfinity going to offer ACCN to it's customers?

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1 comment
Ann McDonald

Shopping Expert

It is better to contact Comcast customer support by phone at 800-934-6489

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