Overall, I'm not satisfied with Comcast's service. I am satisfied with their internet speed but not with their customer service. Absolutely horrible. I have examples below...
1) Ordered services through their 3rd party Offerwire)- Some shady company out of the Bahamas. I didn't know it until I had issues. Rec'd faulty equipment, took forever for Comcast to figure it out(because of 3rd party), then told me I had to deal with Offerwire, even though I ordered it off comcast's website. Had to return equipment, then cancel it off my credit card because Offerwire didn't want to credit me after I sent back merchandise. I then reordered directly through Comcast, over phone, and had to fight for a couple hours with customer service to the price I signed up for and to get the shipping fees removed. In the end I got what I ordered but after several hours of arguing.
2) Internet was going on & off. Customer service said they'd send a technician to check it out free of charge. I got a $28 charge on bill! I call up and agent says it's valid charge and tries to offer me insurance for it. Demanded to speak with manager. I spoke with Xavier, and I demanded the $28 credit and since they charge $5 to take a payment over the phone I wanted an extra $5 for my time. He generously credits me the $28 and the extra $5 for my time. Great supervisor! But took about 10minutes to actually get to speak with him.
Product or Service Mentioned: Comcast Internet Service.