Brockton, Massachusetts
Not resolved
1 comment

Comcast required that I upgrade my Modem/Wifi device. Trouble is all I’ve had since the upgrade in February ’15.

I am unable to use my mobile devices and my hard wired computer is slow. Today I was assured that a technician would be by my home today, Saturday between the hours of 4 - 7pm. NO SERVICE. I receive an automated call from Comcast wanting confirmation that the technician would be by my home on SUNDAY, between 9 - 12pm.

REALLY?!!! WELL... they don't know what happened but it was rescheduled (WITHOUT MY KNOWLEDGE). Comcast service and products have gone downhill.


Product or Service Mentioned: Comcast Internet Service.

Reason of review: Device or connection defective.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

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I never bothered to get the new modem device. Just so Comcast can charge me another $10, no thanks..

my modem works fine. It's their connection and consumer service is what i hate about this company, cant' wait for Google Fiber.