Comcast - Poor customer service

13 of 3271 Comcast reviews

I signed up for Comcast internet June 2016.On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed.

My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and explaining that I previously had internet and supplied my own modem and router I was given a follow up tag number to show they had indeed submitted A follow up. This scenario has continued every billing cycle since August, I call and I’m given a call tag. It is now February and I am still being charged for equipment, the sales person Also, told me I would receive a $200.00-dollar gift card, and every month when I call I am told it take a while to receive a gift card.?

Being so frustrated with Comcast I called to drop to a lower tier of service And was told my triple play package is the cheapest they offer and if I drop The premium or sports channels my bill would go up.I cannot wait to drop Comcast when my contract expires, meanwhile I would like To get my $200.00 gift card and the $10 00 equipment charges refunded to me,

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Coverage Area
Warranty
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Value for money
Reliability
Product or Service Quality
Style and Design
Advertised vs Delivered
Price Affordability
Billing Practices
Website
Customer service
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  • What I liked
    • Voice control
  • What I disliked
    • Billing problems

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$260
Review category
Telecommunications
review #1004053
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13 of 3271 Comcast reviews

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