0 comments
Not resolved
3.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

I signed up for Comcast internet June 2016.On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed.

My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and explaining that I previously had internet and supplied my own modem and router I was given a follow up tag number to show they had indeed submitted A follow up. This scenario has continued every billing cycle since August, I call and I’m given a call tag. It is now February and I am still being charged for equipment, the sales person Also, told me I would receive a $200.00-dollar gift card, and every month when I call I am told it take a while to receive a gift card.?

Being so frustrated with Comcast I called to drop to a lower tier of service And was told my triple play package is the cheapest they offer and if I drop The premium or sports channels my bill would go up.I cannot wait to drop Comcast when my contract expires, meanwhile I would like To get my $200.00 gift card and the $10 00 equipment charges refunded to me,

Review about: Comcast Internet Service.

Reason of review: Poor customer service.

Monetary Loss: $260.

Preferred solution: Let the company propose a solution.

I liked: Voice control.

I didn't like: Billing problems.

Had an Experience with Comcast?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Comcast Internet Service Review from Santa Maria, California Comcast "You router and address that are on I found that since I change password that I get more and more direct tv!! I did take pictures of this to show..." Read more Comcast Business is awful 4 months of issues. Comcast "Our small business contract was with up with another phone provider, internet, and wifi. Then we met : Tierre Landrum, Comcast Senior Business Account Executive M: 281.409.1086 | F: 713.583.5763..." Read more Comcast - Changed programming without notice Comcast "I had set aside a weekend to watch Formula One Racing. I had setup my DVR to record practice, qualification, and the Race. The practice and qualification programs were recorded..." Read more Comcast Call Center ---- Sucks!!! Comcast "Comcast customer service executive (Era) is thinking that customers are liar. Few services shut off suddenly and I did not make changes. I can see in online account which service..." Read more Foundation For An Independent Tomorrow - Truth From The Streets of Las Vegas From A Felon's Experience 2017 Foundation For An Independent Tomorrow "If you looking for IT work or to be funded for decent IT training/job opportunity, this is not the company to deal with! Here is a client they insulted/didn't keep..." Read more Wayside Gardens - Wasted Money Wayside Gardens "Almost none of the plants arrived with any potential for growing - badly packed, damaged, too small to withstand transportation, dried out, and dead on arrival. Complaints (three) to the..." Read more Lasko Products - Lasko model 4930 high velocity fan is a fire hazard Lasko Products "Model 4930 FAN IS A FIRE HAZARD!!! I purchased a high-velocity model 4930 3 months ago and because I have dogs I vacuum the intake regularly like 2-3 times a..." Read more Pictures On Gold - I don't think they understand what "gold-filled" is supposed to mean. Pictures On Gold "I ordered a class ring from Pictures on Gold some time ago, because the school's official rings were waaay too pricy. I chose 14k gold-filled instead of solid gold to..." Read more