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I signed up for Comcast internet June 2016.On August 26, 2016 I signed up for Comcast Xfinity triple play I was told I needed a phone to use the voice function, (voice works without a phone) I repeatedly Declined the phone service, but I was told I needed to sign up for it But I didn’t have to hook it up, of which I agreed.

Related: Comcast - Internet and router service

My first Months bill carried an equipment charge of $10.00 For internet/voice equipment, after calling Xfinity and explaining that I previously had internet and supplied my own modem and router I was given a follow up tag number to show they had indeed submitted A follow up. This scenario has continued every billing cycle since August, I call and I’m given a call tag. It is now February and I am still being charged for equipment, the sales person Also, told me I would receive a $200.00-dollar gift card, and every month when I call I am told it take a while to receive a gift card.?

Being so frustrated with Comcast I called to drop to a lower tier of service And was told my triple play package is the cheapest they offer and if I drop The premium or sports channels my bill would go up.I cannot wait to drop Comcast when my contract expires, meanwhile I would like To get my $200.00 gift card and the $10 00 equipment charges refunded to me,

Review about: Xfinity Triple Play.

I liked: Voice control.

I didn't like: Billing problems.

Review #1004053 is a subjective opinion of a user.

3.4
Warranty
Price Affordability
Diversity of Products or Services
Advertised vs Delivered
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Coverage Area
Customer service
Reliability
Value for money
Style and Design
Billing Practices
PRODUCT OR SERVICE Comcast Internet Service
Reason of Review / Monetary Loss Poor customer service / $260
Preferred solution Let the company propose a solution

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