I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don's supervisor, Tim Ream, and Tim's supervisor, Mike Williams. When I told Curt about how nobody "knocked doors," inspite of the job description of door to door salesperson. Success was determined only by who had what territory. I had finally built up a territory of mine to a successful level only to have it taken away and "given," to Chris McQuery. Top salesman Paul Shapland made over $150k in 2007 ONLY because he had the gravy territory. I was told by Curt in an email that I still have, that they would be working "behind the scenes," to make things better for me and my department.
Three months later they had fired Alan Jost, fired Don Willis, sent Tim Ream to an early retirement, and announced the "new territory structure and assignments." Mike Williams came in and explained how the territorries would now be defined by "node," rather than zipcode, and who got which territory would be determined by the "sales ranking numbers for the previous year!" Which was what I was complaining about in the first place. He left our office immediately as he knew I was not happy with my next to last pick due to my poor performance for the year, determined by sales numbers that were rigged by the people I had complained about. As a result, the top "performers," chose first, and obviously chose their previous territories! When I got to chose, the only things left were the territories that had never produced for anyone ever.
Five minutes after the meeting, Tim Ream's replacement, Shane Hyland, marched me into HR and wrote me up for poor sales performance. I had 30 days to meet the minimum sales requirements or would risk termination. I went immediately to Curt Henninger again and explained what had happened. His demeanor had changed significantly, and I suspected he had know about all of this for quite some time. I knew at that meeting that Curt had sold me out to protect his own butt. Our system, had been the #1 producing sales system in the country and had done so by not sharing how this was done with the corporate office. They were constantly telling us to lie about how we made sales. Corporate offices thought we were just the "best," door to door sales people. The truth was that door to door sales didn't work as I had personally knocked 1000's trying to replicate the success of the top producers. The dirty little secret was that our office was making 95% of it's sales through "referrals," from apartment managers. They would receive a $7.50 credit on their own personal cable bill for each referral.
The upscale huge complexes' rep's phone would ring constantly to hook up new well to do tenants with HDTV, DVR, expensive Platinum Packages, Digital Phone and High Speed Internet services. Commissions were huge and came effortlessly. At the peak of my success with my "good but not great," 97007 zipcode, I had one check for a two week period that exceeded $4400.00, after my maximum deductions, 401K contribution, Health Insurance deduction, etc. That territory was taken from me in 2005 and given to Chris McQuery.
I thought I had covered my butt by documenting everything, communicating mostly be email so I would have a record of the responses. My complaints to the HR department fell on suspiciously deaf ears. I eventually emailed Brian Roberts CEO who to his credit, put me in touch with the top HR department. I told my story over the phone and by email to Dena Williams, who said she'd call me back but did not. I called her back weeks later only to be told that her records showed that my sales production numbers did not reflect what I was telling her. I was not surprised as the sales production numbers were provided to her by the very people I was complaining about. HR never interviewed the two coworkers who would corroborate my story as they had suffered the same fates. They had been afraid to join me for fear of losing their jobs.
Eventually they fired me for poor sales performance after exiling me to worst performing sales territory, a common ploy to justify firing of anyone who rocked the boat.
A month or so after being fired, I received a letter from a Gina someone in HR at the corporate offices. I had sent her physical copies of all my email correspondence documenting my situation. Her last words in her letter were, "Thank you for using the open door policy."
Their "open door," policy leads right OUT the nearest door, permanently...
Product or Service Mentioned: Comcast Internet Service.
Store Location: Portland, Oregon