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I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead.

I escalated the call to the office of Tom Karinshak -- the person who is support to be responsible (and theoretically accountable) for customer support. I've been dealing with a lady named Crystal.

Crystal gave me a new phone number to call. I've now been on hold for an hour and thirty minutes never having spoken to a human being.

This isn't bad customer support. This is NO customer support.

Tom K needs to be replaced by someone who can deliver reasonable responsiveness. I've been trying to get help for a week, and thus far no one has been able to help me.

This is absurd.

Product or Service Mentioned: Comcast Customer Care.

Reason of review: Poor customer service.

Preferred solution: Fix my problem or fire the person in charge of customer service. Easy choice..

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