State: Pennsylvania City: Pittsburgh Product: Comcast Internet Service Clear all filters (6 of 765 reviews match)
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Comcast in Pittsburgh, Pennsylvania - Modem rental

I also have had problems with Comcast- I called and spoke to a lady and I explained I could not afford the plan I had. she told me I could save 10 dollars by purchasing my own modem and she changed my plan - lowered it-and locked me in it for2 years...... Now, I'm still getting a charge of 10.00 even after I purchased my own modem ....the reason why they tell me is that I have a voice modem also and being I had 2 modems and I returned 1 I still have to pay the 10 dollar fee for the one I still have because I have voice....the modem that the lady FROM COMCAST TOLD ME TO GET (EVEN LOOKED IT UP ON AMAZON FOR ME) was not the right one....so I have 2 modems -pay 10.00 rental -I give one back and I still get charged 10.00 for the one I got.....plus I'm out the money I paid for the modem- doesn't make sense......
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Review
#909240 Review #909240 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast in Pittsburgh, Pennsylvania - Billing and communication

5.0
Details
the technical service was great...the billing and followup and termination of service was a disaster. i signed up for online billing (more than once) and it still never happened. I tried doing it over the phone with the cust. ser. person (who was very cordial) and even he couldn't make it happen. I tried doing it on line...the end result was i never got a bill. The installer was great. i told him i did not want a bx for tv (only wanted internet) and he said fine. I unexpectedly had to relocate after two months. I cancelled the service and had to drive across town to turn in the router (or whatever the box was). The clerk was rude and asked me where the tv box was....i told her we never had one. she gave me a receipt for the equipment....and a few days later i started getting messages telling me turn in the equipment. i called the number on the message and it was a comcast vendor (not comcast)....couldn't get an answer on the line....after several tries i got thru to to the answering computer....never got to an actual person to tell them i had turned in the equipment. i finally called comcast direct and gave them my receipt number for returning the equipment. tried several times to pay the final bill....couldn't connect to their system (I can connect to everything else I try)....finally tonight I got the bill paid.... Given a choice, I would not use them again.
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Review
#540730 Review #540730 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$1
Preferred solution
fix their problems for future customers

EOL.comcast.com

I haven't had internet service since yesterday around 11am. I called Comcast around 3 pm and they said its a known issue and should be back around 5pm. Its now 4pm the next day, still no service. Been on hold with Comcast for over an hour. My modem is not on the end of life list and I have been a Comcast subscriber for well over twelve years. The lady told me I was put in a block of people that were getting service and not paying for it. A customer for this long and this is how I'm treated?
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1 comment
Anonymous
#688360

Two words: BBB complaint. That and FCC (sometimes) complaints are the *only* way to get the attention of this monopoly.

Review
#432611 Review #432611 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast is the Worst

My boyfriend and I have had problems with Comcast right from the beginning. From different representatives telling us conflicting information, to not getting (but still paying for) services we were not receiving, Comcast has been one big headache. Our internet constantly goes out, sometimes six or seven times a day. We have called and called, they sent us a new battery but that made the problem worse. Now they gave us a four hour window for when they will come and look at it, they call ten minutes before the end of the window, we miss the call on the last ring, call them back right away and no one answers. The guy didn't knock on our door and our neighbor was outside and offered to let him in our building and he said no and just left. There is no truck out front or anywhere on our block and now they're saying we need to make a new appointment tomorrow when my boyfriend and i have class and work. Today was our day off and we wasted it waiting at home for no reason. I wish there was another option for cable here, but there isn't.
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1 comment
Anonymous
#495525

Comcast is a company that is forced on us just because we dont have choices.I booked an appontment for my first installation and wasted the whole day.Minutes before the window expired I called and the told me I should continue to wait.That day was wasted.

Almost two years later i wanted to move the service from the current location to a room in the same house.The same thing happend.This time the was no appointment booked while I was home waiting for a technician.What can I say about this company that does not care but forced on us.

The rep would not allow me talk to a sup

Review
#321225 Review #321225 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast

For the past two months I have tried to resolve my issue with Comcast over my Internet service. There have been a total of 3 techs from Comcast to my home. The first tech installed a new modem and told me a new line was needed which Comcast would install within 2 weeks. Never happened. The second tech agreed with the first tech and told me a supervisor would contact me. Never happened. The third tech split my cable line to my computer and now service is worse than it was initially.I have called repeatedly. Last evening I used the website to "chat" with a rep and 3 different reps. blew me off. There was to be a rep at my home today. No rep and no call.
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Review
#258483 Review #258483 is a subjective opinion of poster.
Service
Comcast Internet Service
COMCAST arbitrarily changed the schedules TWICE without any prior notice or consultation and pretended that the rescheduling never happened and I confused the dates. On June 21, I did live chat with a COMCAST assistant and disconnection of the Internet service was...
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2 comments
Anonymous
#310597

If you want to save money on your Comcast bill call 877-824-2288 and ask to speak to the RETENTION Department. They will give you promotions and discounts that no other department can give you.

The promos generally last for 6 months so you have to callback every 6 months. It is worth the trouble because you can get discounts of 25-50%

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Review
#246692 Review #246692 is a subjective opinion of poster.
Service
Comcast Internet Service