State: Pennsylvania Product: Comcast Internet Service Clear all filters (38 of 765 reviews match)
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Comcast in Philadelphia, Pennsylvania - COMPUTER ENGINEER GRAPHIC WEB DESIGN&DIGITAL MARKETING MANAGER L`ITALIAMO 282 PRODUCTS

3.3
Details
Hey COMCAST now 7:20pm today Sat 16MARCH2019 Please verify this info FEDERAL TRUSTLOAN USA TEXAS Mr TOM CHUKS federal-trustloan@outlook.com Phone 13137520829 FEDERAL TRUSTLOAN Company Address 77077 Eldridge 1805 Who Wants 200euro send by WESTERN UNIONonline for DOROTHY STEVENS London UK To get My LOAN $5000euro for Me TOPALA KENNEDY LAVINIA BELGIUM ST VITH kennedy.lavinia@yahoo.de&lavkentopala@gmail.com Phone 3280229761 Please Contact Me URGENTLY ? now ONTIME ? Can you Share my Link gf.me/u/kti57j by GOFUNDME CHARITY&FUNDLY For Me by Your FACEBOOK&TWITTER Contacts USA&UK&All Over the World TRUE DONORS ONTIME with $5000euro or More to my ACCOUNT BANK BELGIUM BELFIUS IBAN BE88 0635 8232 0741 CARD 6703 0514 2375 0800 0 for LAVINIA TOPALA BELGIUM ST VITH EUROPE ?EMERGENCY HELP FEEDING MONEY My American child SCOTT KENNEDY 16 TEXAS in Need ACCRA GHANA WEST AFRICA&Myself ?Till I get My JOB TRUE ?
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Review
#1493736 Review #1493736 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Full refund

Comcast in Pittsburgh, Pennsylvania - Modem rental

I also have had problems with Comcast- I called and spoke to a lady and I explained I could not afford the plan I had. she told me I could save 10 dollars by purchasing my own modem and she changed my plan - lowered it-and locked me in it for2 years...... Now, I'm still getting a charge of 10.00 even after I purchased my own modem ....the reason why they tell me is that I have a voice modem also and being I had 2 modems and I returned 1 I still have to pay the 10 dollar fee for the one I still have because I have voice....the modem that the lady FROM COMCAST TOLD ME TO GET (EVEN LOOKED IT UP ON AMAZON FOR ME) was not the right one....so I have 2 modems -pay 10.00 rental -I give one back and I still get charged 10.00 for the one I got.....plus I'm out the money I paid for the modem- doesn't make sense......
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Review
#909240 Review #909240 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

File a complaint with the FCC for bad COMCAST service

If you're getting the runaround from COMCAST you can file a complaint with the FCC. Wish I had known this months ago. I've spent six months trying to get Comcast to fix a frequent, intermittent problem with internet service. I'm really tired of having to have a technician enter my home every time I call. A tech was out last week and again verified that the problem was at the pole. I called today and confirmed that maintenance did not come out like they were supposed to. So I asked if their technician could just verify that the signal was still bad and then escalate. Comcast told me that it was an FCC REGULATION that the technician must come inside my home every time. So I called the FCC, who said they are there to help and to file a complaint. And, by the way, the FCC has no such regulation.
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Review
#759934 Review #759934 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in Philadelphia, Pennsylvania - Worst Customer Service

I have called Comcast "customer service" 3 times to resolve the same issue! I still do not have secure and reliable internet, and my bill is almost $150.00 per month. They verified that an unauthorized user has my ISP address; my own computer has displayed that message many times. I tried to get a password protected access from Comcast, and that failed. I am calling every state, local, and federal agency I know of to get satisfaction. I know that this activity is a crime punishable by fine, and I will pursue this matter legally at whatever level is required.
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1 comment
Anonymous
#994126

I agree with you 100 percent comcast is the worst customer service I have ever encountered. also they are nothing but a rip off unfortunately that is all we have here except Verizon Vios which is worse.

I feel for you we should not have to go through all this just to get what is right and belongs to us I cannot stand comcast and every month I have to call them about my bill. absolutely infuriating.

Review
#648061 Review #648061 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Coatesville, Pennsylvania - Poor customer service, poor problem resolution

3.7
Details
I have had a problem with comcast since august. They have increased the rates without notification to the consumer,for starters. They shut me off knowing that I had medical issues that i can only get a hold of my doctors thru either phone or internet. And for the end blow, they lied not once but three times in 7-8 years of being a customer of theirs.....intially telling me that they secure their service, then having scammers take over my home phone number, being told i did not have international calling features then being told as I was cancelling/terminating services that I did indeed have international calling features, then being told that I did not return equipment which I did one piece earlier as it did not get signal and the rest 4-7 days after losing service. The problem is still unresolved even after being told they can do nothing, they have refused to itemize the bill, and to provide what they said they would do see below to collection agency they hired for detailed explaination: Jan 10,2015 Dear Sirs of Madame's: I wish to let you know of the reasons that I cut comcast in the first place and whyI am NOT GOING TO BE RESPONSIBLE FOR WHAT YOU SAY IS THE BALANCE OF$1043.85. THE REASONS ARE LISTED BELOW UNTIL IT IS CORRECTED BYCOMCAST CABLE: 1. I cut comcast cable out as a customer for starters, after being with them for a little over 6 years getting bills of a little over 240.00/mo the last several years and cut comcast due to each month getting a higher and higher bill and allowing scammers to hijack my personal home phone number, making calls to apparently overseas and to other potential scam victims (I received a call a week or two after seeing my home number come up on screen as it was spoofed by a scammers and then a week or two later, I got a call from a nice lady who said that my number had called her, trying to scam her {foreign sounding persons}) So I contacted Comcast first by email and phone and in writing with several letters to comcast corporate office. which I was told at the beginning of getting comcast that the phone and internet were SECURE and that I did not have international calling features on the phone, And that I was locked into a certain lower rate pricing. And when talking to let the corporate office know that it was not was told "there is nothing we can do". I even talked with Security department and they assured me that I would not be charged for the calls that thescammers were making on my phone line. I was even told by billing in August "WE WILL *** ANY CHARGES TO YOUR PHONE THAT YOU DID NOT MAKE." Well, fast forward to August 21st when we got home from a trip to see my very ill sister who I had lost contact with for 25 years and found on facebook, I came home to find that the cable had been cut off. So I called comcast billing to make arrangements and found that the bill was 943.00 when ( I had been paying the bill. So I do not understand why the figure was so high). I hit the roof, and then asked what made the charges that high? I was told from billing that there were "SEVERAL INTERNATIONAL CALLS in between having the phone cut off on me, and then when I got someone back again, they looked the info up and said that it suddenly was deemed directory assistance calls instead and the person whom I spoke with supposedly took them off the bill then. It seemed funny then and now, that all of a sudden it was directory assistance calls when they said at that time THAT I HADINTERNATIONAL CALLING FEATURES ALL ALONG ON THE PHONE afterbeing told several times since getting the service that I DID NOT HAVEINTERNATIONAL CALLING FEATURES ON THE PHONE. COMCAST LIEONE, TWO AND THREE. I have written to comcast like I said several times about the problem with no concrete solutions along with the fact that I am on very limited income. I realize that they are abusiness, however, they have also failed to communicate and resolve the issue before it camedown to this. The last letter I received from them was a letter that they wanted theirequipment back or I would be charged up to 500.00. NOT GOING TO HAPPEN!! ANDTHE FOLLOWING IS WHY: 2. On October 10th about 4-7 days after giving comcast the boot for lousy and incompetent services as a service provider, I got a knock at the door, and when Ianswered the door, a sub contractor for comcast was standing there wanting the the equipment (I was in the process of going to return it that day at the localservice location). He gathered three boxes, which that was all I had, the other boxwas turned in some time about a year prior as it did not pick up signal and my daughter could not use it in her room. So I returned it. Then recently received thethe letter stating return the equipment or be charged $500.00 to which I replied inwriting at the local office location where I did business with them stating this factto date, NO RESPONSE FROM COMCAST except by you calling my cell phoneWHICH I DID NOT AUTHORIZE YOU TO DO AT ALL!! Both the subcontractorand I signed to return the boxes and I let comcast know that I HAD RETURNED THE EQUIPMENT BUT DID NOT HAVE THE COPY OF THE RETURN SLIPUNTIL RECENTLY (enclosed is a copy, it is difficult to read but the origninal isclear). Dear Comcast; My records which are now in storage, indicate that that equipment that youwrote to me about on Dec 18th, is not accurate, As a representative of yours was out to pick the equipment up three to seven days after stopping service with comcast due tothe following factors: (1) comcast told us that there was no way or they did/do not secure their network after a scammer voip’d/ highjacked our home number and then were toldthat there was international calls on the phone, then saying there was not. (2) Comcast’sunwillingness to work with its customers. (3) innaccurate record keeping as the technician/contractor who showed up at the door, unnanounced and unsolicited took ALL THE EQUIPMENT AT THE TIME LESS THAN A WEEK AFTER PARTING WAYS WITH COMCAST. I do not have anymore comcast equipment and I REFUSETO PAY FOR SOMETHING THAT I DO NOT HAVE OR WANT AND THAT I SIGNED TO RETURN EITHER. Please recheck your records for this alledged missingequipment as it was returned and possibly by now is sent back out. Sincerely former comcast customer
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Review
#580897 Review #580897 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
credit, take the charges off the bill, lower the bill significantly due to losses of phone, internet and long time email that i had to change

Comcast in Havertown, Pennsylvania - SERVICE STINKS, NO SERVICE FOR TWO WEEKS, PRICE GOES UP AND they should NEVER GET TIME/WARNER

2.0
Details
Comcast is getting worse with with each aquisition they get worse. THE FCC SHOULD NOT LET COMCAST GET TO BE AN EVEN BIGGER MONOPOLY THAN they are... Stop them. PAID THEM $197.08 AND THEY CHARGED ME THE $197. AGAIN. WENT TO THEIR OFFICE and showed the payment... still being charged. Didn't have service for weeks; getting a credit is painful. No value to me, country, free enterprize and I think FCC and the White House gives COMCAST whatever they want and we, the public get shafted. See the money COMCAST gave "Obama re-election", DNC, Their PAC and Clinton Foundation. Stop this unless Comcast is going to behave in a fair and not restrict competition. David Cohen, Ed Rendell and the cronies of the White House is crazy.
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Review
#607921 Review #607921 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Being lied to
  • Service
  • Customer service
Reason of review
Poor customer service
Loss
$200

Comcast in Philadelphia, Pennsylvania - Suckers.

1.0
Details
I stay in East Lansing and today I had worst experience with Comcast service. I would like to punch on their face if it would be legal within our state. Every time when I connected with client on skype , it failed and thought to leave writing this note but finally after 20 - 30 bad DISconnectionS I am left with no patience. You already troubled me a lot and I would like to sue you in harassment, my big contract lost today. I don't know what to say here. If you really have some customer respect please call me on my cell 5173031821
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Review
#583011 Review #583011 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective
Loss
$4000

Comcast in Pittsburgh, Pennsylvania - Billing and communication

5.0
Details
the technical service was great...the billing and followup and termination of service was a disaster. i signed up for online billing (more than once) and it still never happened. I tried doing it over the phone with the cust. ser. person (who was very cordial) and even he couldn't make it happen. I tried doing it on line...the end result was i never got a bill. The installer was great. i told him i did not want a bx for tv (only wanted internet) and he said fine. I unexpectedly had to relocate after two months. I cancelled the service and had to drive across town to turn in the router (or whatever the box was). The clerk was rude and asked me where the tv box was....i told her we never had one. she gave me a receipt for the equipment....and a few days later i started getting messages telling me turn in the equipment. i called the number on the message and it was a comcast vendor (not comcast)....couldn't get an answer on the line....after several tries i got thru to to the answering computer....never got to an actual person to tell them i had turned in the equipment. i finally called comcast direct and gave them my receipt number for returning the equipment. tried several times to pay the final bill....couldn't connect to their system (I can connect to everything else I try)....finally tonight I got the bill paid.... Given a choice, I would not use them again.
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Review
#540730 Review #540730 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$1
Preferred solution
fix their problems for future customers

Comcast in Philadelphia, Pennsylvania - Billed for movies even after parental controls set

Since our "high-tech" X1 system includes internet service that goes down once per month, the fix is for us to unplug and then re-plug the modem back each time it goes down. Apparently, when you do this, the cable box resets including the fact that parental controls get reset to "off". Hence last month I had and additional $40+ on my bill. Customer Service acted as if I should have known this. After a few transfers which happens every time you call them because the first person is never the right person to deal with your issue, I was given "a deal" to just pay half of the extra charges. I continued to complain and more transfers before I was eventually given the full credit. When I had FIOS for two years I never had any of these problems. Also, why when you are transferred multiple times each call do you need to repeat ALL of your information to each person. Their systems and customer service are the worst of any company I deal with.
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Review
#551907 Review #551907 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Customer service
  • Parental controls settings
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Typical Comcast service call

I spent 5 hours on the phone yesterday (probably 2 hours alone on hold) and waited for a service technician for 4 hours this morning and he never showed up. Also, I spent another hour on the phone today. It started when 1 of 4 TV's did not have service. I called and when they “sent a signal” I lost all 4 TV’s as well as my internet. After another 1.5 hrs on the phone I had to leave for work as I was already an hour late. I called again when I returned home and after 50 min on the phone (getting signals) a supervisor finally came on and all service was returned in 10 min. After hanging up I realized that I didn’t have the TV packages I paid for (including Thursday night football) so I had to call back again. The service rep I spoke with sent another signal and I again lost all 4 TV’s and my internet, then got disconnected. This morning I waited 4 hours for a Technician who never came. I spoke with Leslie, a Customer Experience Executive, who said they couldn’t the technician out today and that I didn’t even need a technician as the problem was internal. Now I do not have any service, I missed 5 hours of work, I spent almost 6 hours on the phone with Comcast. They have the most inept customer service reps in any business. Is this how Comcast treats its customers?
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Review
#557779 Review #557779 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000