I contacted comcast to ask for a 4 day extention on paying my bill. I advised the representative that I would provide my credit card number to ensure that they received the payment . The representative that I spoke with could barely speak english.
So I asked for his manager I was on hold for more than 10 minutes and when the new person got on the phone he advised me that he couldn't help me because he stated that in 2011 the company passed a new policy that there would be no payment arrangements given. At some point in all of our lives we fall short of funds.
Why risk losing a customer of many years over a 4 day window? Can someone please explain to me what is more important keeping loyal customers that they have had for years or loosing one over $200
Location: Atlanta, Georgia