I entered into a 2 year contract with Comcast to avoid a price change. I am never ever late paying my bill.
To my surprise, they placed erroneous charges on my account. When I contacted customer, I was routed to a third world country where they barely speak English. Then after being placed on hold for 1hr and 37 min I looked up the number for the executive office. Spoke to Matt who had no clue as to the day to day operations or billing for Comcast.
Matt was unsympathetic and not really concerned with my call. Very aggressive and argumenetive. I was simply promised a return call and nothing else. I think Comcast has gotten to big for it's customers.
I know of a few other companies that got to big for there customers and they do not exist anymore, MCI, Blockbuster just to name a few. Comcast get your *** together or disappear.
Product or Service Mentioned: Comcast Account.
Reason of review: Poor customer service.
Monetary Loss: $20.
I didn't like: Horrible customer service.