Update by user Aug 18, 2013
Well it is now almost end of August & nothing has been accomplished with Comcast, the more we complain, the more our rates seem to go up! No kidding!
Our bill was always 149.57 - then jumped to $197.00 for equipment we don't have, not taken off bill as promised, now I learn we have not had Internet service for almost 3 weeks, I am out of town & my husband has been away on business & we have no Internet service, but get this Our Bill is now a whopping $500.00!!!!!! When I call they tell me I have to be home, I don't have to be home to discuss a billing issue, my husband has cld numerous times & gets placed on hold for an hr to hr & 1/2, still have not got Internet at home, or any of our issues fixed! The more you complain to Comcast, they raise your bill!!! There is Absolutely No Way our bill can be $500.!!
In 2 weeks I am making trip into office with all our bills, all the charges they have on there for services & equipment we don't have, all our bank statements of payments we have made & they will either FIX our billing ISSUE & get our Internet back & our phone service resolved or we are contacting a Lawyer!! We have given Comcast ample time to resolve issues with us & make things right, but this company is a down right Fraud!!!
Original review posted by user Jul 18, 2013
We were guaranteed our same phone # if we bundled our service with Comcast and got their Voice, we said we would do this only if we could keep our same phone # as we have had it for over 20 yrs, we were GUARANTEED again, so we did this, Tech arrives gives us a different #,We told him No that's not our #, he called office they said Century Link has not released the number yet, wait a few days or You call them! Tech could not get out of our house fast enough after speaking to the office, he didn't even advise us on how to use the Voice system.
Its not our job to call Century Link, that's Comcast & should of been taken care of before any install was made. We call Comcast back, was told, you never filled out proper papers to have # ported, you have to fill out the papers, No One ever told us about any papers, then we are told, Your Number cannot be ported anyway, sorry but we cant do anything for you! We were lied to and scammed about this so a sale could be made. No one from Comcast has rectified this situation nor do they have any intent on doing so, they say they cant help.
DO Not Believe anything Comcast tells you or guarantees you, they do not and will not live up to any offers or guarantees they give you. Now come to find out, we have 2 home phone numbers, our old number rings and asks you to leave a message with our answering machine, only we cant retrieve messages, it is still registered to us, Comcast did not do a Thing.
They did not follow thru with having number ported, contacting Century Link, they did nothing but scam us and take our monies! BEWARE
Product or Service Mentioned: Comcast Internet Service.