I am paying a ridicules amount of money every month, for a service I don't receive. So I called Comcast because I rented a movie on xfinity and in the middle of watching this movie I got a note on my black screen.

It said lost connection to your X1 platform. My screen went black for 30 min. I called Comcast, was put 4 times in a waiting line and finally when someone picked up they hung up on me. This happened many more days.I even called many more days to update my new Cellphone # for my Security Home system and nobody ever answered.

Because of that today the police was arriving at my house. I tried to turn of the Alarm but I could not turn it of with my Pin.

What a waste of time and money. Stay away from Comcast, all promises but NO Service

Monetary Loss: $190.

Preferred solution: Let the company propose a solution.

Comcast Pros: I liked camile she was nice today.

Store Location: Colorado Springs, Colorado

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