I am really disappointed in Comcast's customer service line. The first two times we called to downgrade our cable service we were disconnected as soon as we pressed "downgrade." The third time, we were placed on hold for more than 2 hours before we gave up.
The fourth time, we were disconnected again. The fifth time, I pressed "upgrade service" and I was immediately given a representative. Unfortunately, the call was dropped again when I mentioned we were looking to downgrade. Since then we have tried calling three more times and all were disconnected.
This has all been today. I am really, really disappointed in this service. It is unprofessional, unkind, and inconsiderate to the people who are paying for this product and shows a complete lack of respect for Comcast customers.
Whoever has decided "by ignoring your customers you will better serve them" should rethink their business strategy. We are now seriously considering canceling our service altogether.