Issues with Comcast for sometime now. Every time I call and ask a question, I get an answer that has nothing to do with the question I just asked.
They don't understand me. I think even the best of their overseas telephone callroom and their online chat people have difficulty understanding American English. This final time with a billing problem where I spoke to three different people and got three different answers. Come to find out that all three of them had made up what they were saying.
None of it was true. It was the same thing with the technical problem a month ago. I spoke to three different people and got three different answers none of which were correct.I finally got the correct answer when I drove over to my local Comcast office and spoke face-to-face with a technician.
It was a simple solution that any tech should have known.
It is Wrong that Comcast holds a monopoly on the cable industry in so many areas. We need more options.
Product or Service Mentioned: Comcast Technical Support.
Reason of review: Poor customer service.