Update by user Apr 27, 2013
Well its april 27th and no one from comcast has gotten back to me yet as promised on this issue. but I get a letter one a week to update services hahah
Original review posted by user Mar 27, 2013
had internet problem last week down for over 12 hours . this problem has been re-occuring since lats fall 2012.
. comcast avoids contacting me on this issue. On 3-32 I tried the comcast chat support comcastsupport.com/chatentry I chatted with Joseph jr. and explained the problems I have been having in detail.
He stated that some one would get back to me with answers within 48 hours. so far 5 days and no contact. comcast is deliberatly avoiding this issue.
My thought is they need to replace a main line and don't want to spend the money...they have replaced everything else and the problem still exists. have a printout from my chat with J Jr.and records of all my downtime
Product or Service Mentioned: Comcast Internet Service.
Monetary Loss: $1000.