Name: W. MARTIN
Message: This is the email I sent to: Comcast Executive, One Comcast Center, Philadelphia, PA 19103:
On 2/21/13, I paid a deposit of $50.- with Bank of America Credit Card for installation appointment on 3/2/13, basic Comcast service. On 2/27/13, I canceled the installation appointment when the Customer Service demanded an additional $50.- deposit plus $40.- for Technician installation. Comcast refuses to refund my deposit of $50.- to my credit card. I've called many times asking for calls to be escalated to Senior Management. I'm placed on hold 4 times for more than 32 minutes + and more than 43 minutes, then call is disconnected. No Management staff calls me back. On 3/18/13, Chantele, Customer Service, Comcast Call Center, Miramar, FL, said the Account was noted "MIGHT get $50.- refund in 6 MONTHS!" This is unacceptable. I don't want a check from COMCAST, only credit my card ASAP. I am 69 years old, living on a fixed income/Social Security. Comcast is ripping me off - plans to hold my refund:- 6 MONTHS, or not refund my deposit. Your inflexible, outdated policy is ARCHAIC & your industry is going the way of the dinosaurs and will soon be EXTINCT because consumers no longer need your services when we can buy Roku & stream for FREE online. Good riddance to your lousy, soon to be extinct, disservice!! Applause!!!!!!!!!!! W. Martin
Product or Service Mentioned: Comcast Installation.
Monetary Loss: $50.