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My internet service went down Sat night. No tech available until Tue.

My family needs the phone to call if we need to call 911. There are children in the home, my sister is sickly and has heart problems, you think com-cast/ X whatever!!!! They just don't care about their customers, but there will come a day when you will need us.

I hope you get your act together, you should have someone on call to fix the problem. When someone dies and you are hit with a class action law suite then you will feel the same way we do......we willl not care!!!!!!!

Product or Service Mentioned: Comcast Internet Service.

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rumplefiveskin
#580411

I agree that your situation stinks. If Comcast is your phone provider, they would have had a tech there within 24 hours.

In most cases it's within 12-18 hours.

The law is 24 hours as well. If you have Comcast Internet and lets say Vonage for your phone service, then Comcast is not liable for the inability to call 911 since they are not your phone carrier.

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