Comcast doesn't know the meaning of customer service. You either have to be an abject masochist or totally insane to ever order their service.
After one month of trying to get hooked up I finally said forget it. you can't reach a real person and if you do they are worthless. You just have to repeat the same story again and bottom line someone will be out in three days. it's always three days.
i tried to get my phones working for one month. tried calling, tried e-mails to the VPs office. nothing but platitudes and no resolution to my problem. the last guy to show up, after three days told me that he was not authorized and not trained to work on the telephone hook up.
Furthermore he admitted that only AT&T knew phones and that Comcast out to lunch when it came to phone service and that Comcast was only a cable company. I'd had it. I called AT&T and they came out and installed the whole U-verse package in two days, one day before Comcast was going to come out for the fourth time to try and fix my phones. AT&T not only installed everything correctly but the tech saidf he would call me back that evening to make sure everything was working ok.
He said that if there was any problems he'd be back that night to fix them. Note: Comcast came out and left and then the service didn't work. Absolutely no follow up and if you called then three days. Bottom line you don't want Comcast.
They are the worst possible service providers. They are an absolute nightmare that you wouldn't wish on your worst enemy.
Monetary Loss: $960.