1 comment

I returned modem, receiver and remote via UPS Store as requested by Comcast to Charlotte, NC via UPS ground. Comcast will not pay for returned equipment.

I have called Comcast billing and they say they never received equipment even though UPS tracking says Comcast did receive equipment and has a signature of recipient at Comcast in Charlotte, NC. I have called Comcast repeatedly a dozen times or more for equipment refund and they keep transferring me or h anging up on me.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

Store Location: Toledo, Ohio

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Sue them in small claims court. You have the tracking info showing the return. You should get the refund plus your costs.