I returned modem, receiver and remote via UPS Store as requested by Comcast to Charlotte, NC via UPS ground. Comcast will not pay for returned equipment.
I have called Comcast billing and they say they never received equipment even though UPS tracking says Comcast did receive equipment and has a signature of recipient at Comcast in Charlotte, NC. I have called Comcast repeatedly a dozen times or more for equipment refund and they keep transferring me or h anging up on me.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.
Store Location: Toledo, Ohio