State: New Jersey City: Somerset Clear all filters (5 of 3978 reviews match)
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Comcast - Internet Service Review from Somerset, New Jersey

Always an issue whether the picture is scrambled, sound cuts out or both. Always "temporary " outages and complete loss of picture almost like clockwork right around 8:30-9pm. Hope you don't want to watch a live show or movie, you'll miss half of it and have to get it on demand. Internet is a problem too. Losing internet connection when you have your own private wifi?? What a joke. My complex includes free cable in the rent otherwise I'd never pay for this kind of service.
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Review
#785285 Review #785285 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast - Internet Service Review from Somerset, New Jersey

I recently got an updated router. Did the self install and discovered that although i already had service, i have to call Comcast to activate the line. I get on the phone with a rep who can't get it done but is itching to sell me a cable package (i dropped cable and phone and have only internet since last summer). I get a tech on the phone and we resolve the connection issue only to be bounced back to the rep who tells me that i can get internet, phone and basic cable with HBO for ~$86 per month, no contract and not a promotion. I said ok knowing i was going to their office the next day to return equipment and would find out the truth there. Sure enough, it was BS. The rep signed me up saying anything just to make his quota. I canceled the new service but kept the internet. My advice is to drop Comcast if you can or just retain internet and stream your video using Netflix, Hulu, whatever. Cut the cable and join millions of others doing the same and giving all cable companies the middle finger. Go online and look up how to accomplish this and help strike a blow against this monstrous monopoly.
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#733057 Review #733057 is a subjective opinion of poster.
Reason of review
Bad quality
1.7
Details
On 03/18/15- I called Comcast Cable Collections, and Spike to a representative. In Texas"!!! Twice"!! I and both women claimed they worked for Comcast under contract. And that would note on my account all if my down sized concerns. I later called. To change my Comcast...
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Review
#616662 Review #616662 is a subjective opinion of poster.
Cons
  • Customer service
  • Being lied to
  • Price
Reason of review
Problems with payment
Tags
  • comcast terrible customer service

Comcast in Somerset, New Jersey - Phone & Internet is the worst

I have had issues for over six months with my phone & internet. Phones calls constantly drop off or I can't hear who is on the other line. I've been told constantly by Comcast that they is no issue with their service. Recently, I had Comcast monitor the line and found out that there is a bad underground line that ha s been causing my issues. They have still not fixed the problem and refuse to give me any substantial credit for the service issues. Since they are the only service I can get without putting a Dish on my roof I am stuck and know it. Avoid Comcast at all costs
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#598106 Review #598106 is a subjective opinion of poster.
Cons
  • Poor service and support
Reason of review
Damaged or defective
Loss
$360
Preferred solution
Full refund
1.7
Details
Almost every month, our billing amount changes (and, not surprisingly, it never decreases). During the past several years, we have gone from paying $60 per month, to $80, to $160 (and we do not receive increased services for the increased fees). It is an almost...
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Review
#587855 Review #587855 is a subjective opinion of poster.
Cons
  • Price
  • Hung up on repeatedly
  • Customer service
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Deliver product or service ordered