State: New Jersey City: Mount Laurel Clear all filters (38 of 4029 reviews match)
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Short Review on November 01, 2016

I got in Comcast for a year (12 ) months . In end of last two months , they over charge me & the rep say it's their policy bc of the tax.
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Review
#946875 Review #946875 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Internet Service Review from Mount Laurel, New Jersey

1.3
Details
I wàs promised internet blast for 39.00 monthly. This increased to 69.00 a month. Ridiculous price for only internet. Now they sent a letter stating I was mischarged and it SHOULD have been 89.00 a month and subsequently they will charge 89.00 PLUS 13.00 a month in LATE fees until further notice. Comcast and VERIZON are related companies who work together to hold a monopoly in the Richmond area. I have filed a complaint with FCC for unfair and ludicrous business practices. If you want WiFi you have no choice . I am NOT paying 100 a month for internet services.
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Review
#921063 Review #921063 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

Tv Channel Review

What happened to channel 295????? You may cave to the disgusting programs but we Christians are a lsrge voice and we wsnt our Christian h.d. channels!
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Review
#896167 Review #896167 is a subjective opinion of poster.
Product
Tv Channel
Reason of review
Poor customer service

Comcast Technical Support Review from Mount Laurel, New Jersey

2.4
Details
My underground cable broke in January so Comcast put it across my lawn till April when the ground thawed. So they never showed,I called and was told two months to fix it so I told them I was going to cancel my cable and it got done in one week. I told them I had sprinklers so they said they would do it with shovels that didn't work out they hit the sprinkler line. I've been calling Comcast every week for six weeks and got no where at all very frustrating.
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Review
#873929 Review #873929 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Bad quality

Comcast - Account Review from Mount Laurel, New Jersey

1.4
Details
My bill with Comcast has been around $65 monthly. I hve been a subscriber since 2008. This month Comcast took my automatic payment but they took $104. I was never notified. I am supposed to be on an e bill & I have never received one. I have given them the e mail address I use several times. I spoke with someo e who could barely speak & much less comprehend English. I finally got someone named Chris. I explained what had transpired & he assured me it wpuld be corrected & I would be refunded the difference by credit. I said I wanted the money put back into my account i. 3-5 days. Of voyrse that never occured. Did a live chat with MaCecelia, that went no where. I called again and spoke with Joe. I told Joe I waould like to speak with an American as he was having difficulty understanding me. I have never been treated so rudely. "Joe" began speaking to another enployee in Spanish about the "white" woman on the phone & making disparaging remarks. I quickly chastised him in Spanish for making such comments about a customer. Some lady who spoke better English informed me I was credited $13 on my next bill. I am done with Comcast & will actively looking for another provider.
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Review
#814722 Review #814722 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Pricing issue

Comcast review in Mount Laurel, New Jersey: We were warned

Comcast has provided adequate internet service for years. In order to get Nomorobo, we switched phone service to comcast as well. SURE ENOUGH, service sucks. Technician didn't finish the installation, we got a fake repair date two days later, he didn't show up, and the phone service person we called 6 hours later was not smart enough to understand the problem. We knew Comcast had a *** REPUTATION and now we are adding our voices to it. Further updates as events warrant.
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Review
#809729 Review #809729 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service

Comcast review in Mount Laurel, New Jersey: Constant aggravation!!!

Comcast is a constant aggravation from billing to service and everything inbetween. They are constantly trying to make you pay more, ;charges that are not approved such as services not requested and shows up on your bill, to the most recent letter sent that started with "oops we made a mistake" (received in December,2015) which resulted in breaking the contract that I have had at least for the past six months, and my bill is approximately $41.00 more a month effective January 2016. That happens to be approximately 20 percent increase!!! It's crazy that every company is out to rip off as many people as they can, Comcast is just as bad as the billing of health insurance. Study you bills everyone and take to time to compare them every month. Out of control!!!
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Review
#778294 Review #778294 is a subjective opinion of poster.
Cons
  • Time consuming
Reason of review
Pricing issue
1.6
Details
I signed up for a 2 year contract because customer retenton promised me a fixed price for the first year followed by only a $10 increase the second year. They just raised my bill and after 2 hours on the phone including time with a supervisor I was told that the...
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1 comment
Kazuo
#1101345

They did the same thing to me and they DON'T give a *** about the customer! They have raised fees 3 times already for local channels and sports, which I DON'T even have! PURE PROFIT for them!

Review
#776770 Review #776770 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Service Review

Horrible customer service; employees are extremely rude.
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Review
#755972 Review #755972 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast review in Mount Laurel, New Jersey: Substandard security system installed incorrectly with a 2 year contract

Installation back in November 2014 was never done correctly. This was told to me by an xfinity technician who arrived to troubleshoot the system last week as the system was experiencing intermittent outages (not reassuring when your personal property and safety are at stake). Called to cancel today and was told early termination would cost me $440. Asked to speak to a supervisor. I was passed along to the "escalation department." Is it hard to believe that Xfinity has such a department? It was there that I told my troubles with the system to escalation team member, Mae. She was obviously reading pablum from some dialogue book or remembrance from a team building exercise on how to handle a customer with a complaint. She did not hear a word of what I said. She just kept reiterating that there was no way she could waive the early termination fee. I asked her if she could contact the technician who had told me that system had been installed incorrectly. She said she could not do that even though she stated that she had access to the technical call notes. With all the technology at Xfinity disposal, she cannot even contact the technician to investigate my complaint? I told her I could send her a picture of the equipment that was installed a year later by the technician. She said she could not receive emails and would not be interested in looking at the photograph. Then I called again to get an address for a letter of complaint. No such address exists according to the Comcast representative who answered the call. "Why don't you Google it," she said. There are great home security systems out there that you can install yourself and are month to month. And, they cost half the price. Check out your options before you made the mistake I did by buying a 2 year contract with a company that boasts an "escalation department."
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Review
#754265 Review #754265 is a subjective opinion of poster.
Reason of review
Poor customer service