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Short Review on November 01, 2016

I got in Comcast for a year (12 ) months . In end of last two months , they over charge me & the rep say it's their policy bc of the tax.
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ID
#946875 Review #946875 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Reason of review
Problems with payment

Comcast - Internet Service Review from Mount Laurel, New Jersey

1.3
Details
I wàs promised internet blast for 39.00 monthly. This increased to 69.00 a month. Ridiculous price for only internet. Now they sent a letter stating I was mischarged and it SHOULD have been 89.00 a month and subsequently they will charge 89.00 PLUS 13.00 a month in LATE fees until further notice. Comcast and VERIZON are related companies who work together to hold a monopoly in the Richmond area. I have filed a complaint with FCC for unfair and ludicrous business practices. If you want WiFi you have no choice . I am NOT paying 100 a month for internet services.
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ID
#921063 Review #921063 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Internet Service
Reason of review
Pricing issue

Ch 23 And 295 Review

What happened to channel 295????? You may cave to the disgusting programs but we Christians are a lsrge voice and we wsnt our Christian h.d. channels!
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ID
#896167 Review #896167 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Reason of review
Poor customer service

Comcast Technical Support Review from Mount Laurel, New Jersey

2.2
Details
My underground cable broke in January so Comcast put it across my lawn till April when the ground thawed. So they never showed,I called and was told two months to fix it so I told them I was going to cancel my cable and it got done in one week. I told them I had sprinklers so they said they would do it with shovels that didn't work out they hit the sprinkler line. I've been calling Comcast every week for six weeks and got no where at all very frustrating.
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ID
#873929 Review #873929 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Technical Support
Reason of review
Bad quality

Comcast - Account Review from Mount Laurel, New Jersey

1.4
Details
My bill with Comcast has been around $65 monthly. I hve been a subscriber since 2008. This month Comcast took my automatic payment but they took $104. I was never notified. I am supposed to be on an e bill & I have never received one. I have given them the e mail address I use several times. I spoke with someo e who could barely speak & much less comprehend English. I finally got someone named Chris. I explained what had transpired & he assured me it wpuld be corrected & I would be refunded the difference by credit. I said I wanted the money put back into my account i. 3-5 days. Of voyrse that never occured. Did a live chat with MaCecelia, that went no where. I called again and spoke with Joe. I told Joe I waould like to speak with an American as he was having difficulty understanding me. I have never been treated so rudely. "Joe" began speaking to another enployee in Spanish about the "white" woman on the phone & making disparaging remarks. I quickly chastised him in Spanish for making such comments about a customer. Some lady who spoke better English informed me I was credited $13 on my next bill. I am done with Comcast & will actively looking for another provider.
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ID
#814722 Review #814722 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Product
Comcast Account
Reason of review
Pricing issue

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Comcast - We were warned

Comcast has provided adequate internet service for years. In order to get Nomorobo, we switched phone service to comcast as well. SURE ENOUGH, service sucks. Technician didn't finish the installation, we got a fake repair date two days later, he didn't show up, and the phone service person we called 6 hours later was not smart enough to understand the problem. We knew Comcast had a *** REPUTATION and now we are adding our voices to it. Further updates as events warrant.
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ID
#809729 Review #809729 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Installation
Reason of review
Poor customer service

Comcast - Constant aggravation!!!

Comcast is a constant aggravation from billing to service and everything inbetween. They are constantly trying to make you pay more, ;charges that are not approved such as services not requested and shows up on your bill, to the most recent letter sent that started with "oops we made a mistake" (received in December,2015) which resulted in breaking the contract that I have had at least for the past six months, and my bill is approximately $41.00 more a month effective January 2016. That happens to be approximately 20 percent increase!!! It's crazy that every company is out to rip off as many people as they can, Comcast is just as bad as the billing of health insurance. Study you bills everyone and take to time to compare them every month. Out of control!!!
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ID
#778294 Review #778294 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Cons
  • Time consuming
Reason of review
Pricing issue
1.6
Details
I signed up for a 2 year contract because customer retenton promised me a fixed price for the first year followed by only a $10 increase the second year. They just raised my bill and after 2 hours on the phone including time with a supervisor I was told that the...
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1 comment
Kazuo
#1101345

They did the same thing to me and they DON'T give a *** about the customer! They have raised fees 3 times already for local channels and sports, which I DON'T even have! PURE PROFIT for them!

ID
#776770 Review #776770 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Reason of review
Pricing issue

Comcast Service Review

Horrible customer service; employees are extremely rude.
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ID
#755972 Review #755972 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Reason of review
Poor customer service

Comcast Products and Services Reviews

Product or Service Reviews
Technical Support  1.5 112
Xfinity Wifi Internet Service  1.7 17
Phone Service  1.0 6
Tv Service  1.5 239
Internet Service  1.7 811

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Latest Question

Have a cable coming through the wall but no connected to hoop up to box

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Comcast Questions

Comcast - Substandard security system installed incorrectly with a 2 year contract

Installation back in November 2014 was never done correctly. This was told to me by an xfinity technician who arrived to troubleshoot the system last week as the system was experiencing intermittent outages (not reassuring when your personal property and safety are at stake). Called to cancel today and was told early termination would cost me $440. Asked to speak to a supervisor. I was passed along to the "escalation department." Is it hard to believe that Xfinity has such a department? It was there that I told my troubles with the system to escalation team member, Mae. She was obviously reading pablum from some dialogue book or remembrance from a team building exercise on how to handle a customer with a complaint. She did not hear a word of what I said. She just kept reiterating that there was no way she could waive the early termination fee. I asked her if she could contact the technician who had told me that system had been installed incorrectly. She said she could not do that even though she stated that she had access to the technical call notes. With all the technology at Xfinity disposal, she cannot even contact the technician to investigate my complaint? I told her I could send her a picture of the equipment that was installed a year later by the technician. She said she could not receive emails and would not be interested in looking at the photograph. Then I called again to get an address for a letter of complaint. No such address exists according to the Comcast representative who answered the call. "Why don't you Google it," she said. There are great home security systems out there that you can install yourself and are month to month. And, they cost half the price. Check out your options before you made the mistake I did by buying a 2 year contract with a company that boasts an "escalation department."
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ID
#754265 Review #754265 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Reason of review
Poor customer service

Comcast Video Player Review from Mount Laurel, New Jersey

Your online video player sucks. One HAS to use a system that runs silverlight. So I can't use my linux computer. I have only one windows computer that I HAVE to use to watch tv shows online. And I have my phone of course. There are waaaaay to many commercials. While its on a comercial I can't how long is left on the show. We pay a fortune please get a better video player. I have zero problems with Hulu
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ID
#679956 Review #679956 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Reason of review
Damaged or defective

Comcast - Late tech and got charged for his visit

Acc# 09507 535499-02-2 on July 6 2014 I had a tech visited my house at 5:30 PM original appoimt time between 10-12, the tech reported the order was complete successful while it was not beside he was late 7 & half hours he was short a box & told me that he will be coming at 6 pm the next day with the box he didn't show up now i'm getting charged $41 dollars for that *** experience (tech Id 7189) did not have any knowledge in the product at all, A SUPERVISOR IN THE NAME OF LINDA 57Y TELLING ME THAT SHE WILL NOT CREDIT MY ACCOUNT, my question is why didn't the rep who scheduled the appointment didn't tell me about the charge ?
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ID
#513393 Review #513393 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Product
Comcast Account

Comcast is absolutely the worst!

We switched to Comcast from AT&T because they had gotten too expensive. Little did we know the problems we would be having with Comcast. After a month, we've had 6 service calls, innumerable phone calls and their service stinks. We still have problems with the phone, which has been there since the beginning. Today when I called, they told me it was probably our "wires" and it would cost $50 if they found it was us. I told him I've told every single service person about it and no one would address it. I got a bunch of excuses, and they wanted to sell me a "customer service protection plan" for an additional $3.99 a month....after all this *** we've dealt with. I am just ready to switch back to AT&T. We never had a problem at all with them...just expensive, but we have found that cheaper really means "cheap and no service". I'm just sick of this company. Even one of their service people told me they had such a bad reputation that he was looking for another job. That's pretty bad. Please...if you are considering this company, run as fast as you can another way. They don't care about the customer once they get that check.
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ID
#314893 Review #314893 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Comcast Going Down the Drain!!

I never understood why people complained about Comcast, but now I know. In trying to price out service options the rep was great and very friendly, but then when I tried to schedule the move the second rep was downright nasty. When I explained which package I wanted and my previous conversation, she very rudely told me I didn't want that package because it was a big downgrade from the one I had (even though it was the same package I already had). She then fought with me about which package I already had, even though I had the bill right in front of me and was reading off of it. After asking to speak to a supervisor she had the nerve to laugh at me and NOT PUT ME ON WITH A SUPERVISOR. Shortly after that she realized I was right, but didn't even apologize and just pretended it never happened. She just went on to say "OK, I'll sign you up for this package and the installation..." I tried to let it go because I had always gotten such good service from Comcast before. When the guy came to do the installation I got a wireless modem I didn't want or need, because I still had my modem and wireless router from the last house. After forcing the wireless modem on me, I was billed >$60 for installing it and upgrading my service. Two different service reps on the phone had quoted ~$40 for the install and Comcast actually charged me just over $160 for the installation. On top of that some of the channels don't work. When I called customer service they said they needed to send another technician to my house to fix the service. Luckily I thought to check that it would be free, because they said there may be a charge for that. After fighting back over the insanity of charging me after their tech was just here and their service didn't work, the rep "put a note in the file" that I wouldn't be charged and told me I could call and refute the charge if they billed me. When we got to talking about the ridiculous installation charges, the rep had no clue what they were for. She described several of the charges as being for the exact same thing, but when I questioned the double dipping she just got confused and said she didn't know. Ultimately it got escalated to a manager who is going to "look into it" and get back to me. Really Comcast?!
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ID
#308803 Review #308803 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Loss
$160

Comcast Customer Service is non-existent.

It has been 7 days since we had Comcast install their XFinity service (a bundle). They have been back out every day except Saturday/Sunday because they can't get it right. Yesterday the service man was to come and he never showed, wouldn't return my call or anything. They were supposed to come today between 10-12 and still haven't shown up. When I called to find out what was going on, they told me they couldn't tell me anything, because only my husband was on the account. He has never talked to them....I set it up, wrote the check, called for service and all of a sudden today they couldn't talk to me. Well, my husband called and I definitely feel sorry for the representative that he got, because he was furious. We left ATT because the bill kept going up, but now it's looking pretty darn good. If they get it fixed today, I may wait and see what happens, but if I have another call, I'm cancelling and going back to ATT. Comcast just doesn't seem to care once they get your money and I will watch my bill like a hawk. It's just amazing that they hold the only franchise for our area but can't take care of customers problems. They do answer the calls, but all I get is a runaround about everything. I'm just furious!
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ID
#308250 Review #308250 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey