(8 of 3978 reviews match)
Comcast is not a good provider at all when i first got my services they didn't give me what i asked for had to call multiple times to get it right now that i have moved and wanted to transfer services they gave me the run around spoke to eight reps and two managers who stated they were managers and werent so when i did find a supervisor it came down to they dont service the area all the reps told me different things smh i suggest DISH ppl comcast very unprofessional and liars. I will never deal with them again.
Comcast-*** Poor Service and Consistently Lying
I had service installed at my residence on July 26, 2012 and a week later the service went down. I called numerous times within a three day period to have a repair tech come out but no luck. During that time period I spoke to God knows how many of the account reps who lied about someone calling back. At one point I was told that an an emergency ticket, escalated order was submitted and a sup would call the same day to dispatch a tech, never happened. Tech eventually arrived for original scheduled appointment 3 days later and I was given a $4.00 credit which I had to call in to get, it wasn't automatic, wow......... Fast forward about 2 weeks later and service went down again due to a large truck pulling down cable wire which is now laying across the road and hanging in my neibhors yard. In the last 24 or so hours, I've spoken with account reps from Nashville, Memphis, Mexico and the Philipines and the other two or three I didn't even bother to get their locations. Keep in mind, I live in Monroe, LA, which is in the North East Louisiana. I've had account reps pretend to be sups and pass my call along to other reps, when I asked to speak to the supervisor, I was told by a rep the sup would tell me the same thing he told me, "there's no one available or a message was dispatched to my local office and someone would call me back with 1-2 hrs", never happened. I was given another escalated ticket# for the second outage and told the matter would be taken care of on the same day and a sup would call to let me know the approximate time the tech was coming, never happend. I'm so, frustrated and pissed beyond pissed. At this point, I will discontinue my service and make sure that everyone within my sphere knows how horrible your ground reps and the lack of service available when needed. I don't think it is unreasonable to ask that your company show some semblance of customer service. tI seemed so easy for them to say, "no ones available or someone will call you back." You and your ground reps know customers are at your mercy (which none has been shown) and there's nothing any of us can do about it accept go to another provider and hope for a better experience. It's ashame that comcast outsource jobs to other countries and not have tech available to resolve technical problems here at home. Bet I get a billing statement ontime and you expect a to receive the payment on time too. Since all I'm to you the Corporate Head is a Number as in money....here are numbers for you: Acct#09577469245-03-1 Ticket # given on 8/18/12- 011374471 Ticket #given on 8/19/12-011377431 Can you say social media to spread the word on your corporate greed and *** poor service.....shame on you but i'm sure the big wigs don't give a hot *** because if you lose a few customer, you still make millions by outsourcing to low wage countries. Nancy W. 707 373-0205 email@example.com pray4peace not holding my breath for a return email or call.
Extremely irritated with Comcast right now.
After working going over my order with two people, one even in persone, they still couldn't get my order right. The guys showed up today and only had me down for modem and one cable box (should have been two) so they didn't show up with the 2nd box. Then they said there was no connection to the street (even though previous tenants had Comcast before). So they leave without putting my place back together. The outlet box was wide open with insulation and wires hanging out. Then, for the icing on top, they disconnected something which broke my DirectTV connection. So now I have no TV at all. Thanks for NOTHING Comcast!! You guys need to get your act together. I had you guys in Oregon and you were great. Not so much in Maryland (Carrol County).
Comcast Customer service
So.. I'm getting my services installed today and I called them and asked if my package would be effected if I add another cable box to my service.. She answer my questions then started laughing after I started to ask about the Internet.. I asked why she was laughing and she answered honestly by saying that she was laughing with her co worker about something.. I've worked in customer service before and I can say that what she did was rude and not professional.. She then put me on hold and sent me back to the call que! Im pissed off about Comcast's *** csr and her poor customer service! I will be filing a complaint about her ASAP!!! I'm very irritated at how she treated me as a customer!
Comcast in toms river nj possibly has the worst service on the planet. After having my phone cableband internet not working properly for two and a half years, and after losing twenty days of work waiting for repairmen to come, they finally admitted to an area wide wiring infrastructure problem in this area of nj. They told me it will take them at least two more years to correct. They have secretly offered only the customers that are aware of this wiring problem a twenty five dollar per month credit. Shame on them how about the three thousand dollars I lost by taking twenty days off of work?
Comcast in Livingston, New Jersey - Competition in Mobile Al
Comcast is over billing every customer, because of no competition here. They have railroaded the city, county and state auditors for this so called PSC that has absolutely no authority over them scammers. The people of Mobile are to weak to stand up to these people. You better take a look at the next election to stop these people. As of today I am a customer but as of tomorrow I will not be. This company really sucks. No management and always changing their procedures so everyone stays confused as they do. Wake up Mobile these people SUCK bif time
I disconnected Comcast May 2nd 2011. I was told by a Comcast rep to return the equipments to the nearest Comcast office within the week. So that was exactly what I did on May 3rd & got a receipt of returned equipments. The receipt also showed the account had 2 cents credit. I even verified with the rep at that office that I didn't owe anything. Then later on, I received phone calls from Comcast asking for their equipments. I told them that I have proof that their equipments were returned. They basically said not to worry. Then I received a bill in early June charging me for unreturned equipments. I called & spoke to yet another Comcast rep. I was so upset. The lady looked up my account & I was on hold a long time while she researched. She came back at the end & told me not to worry b/c the system showed that I don't owe anything. I asked for a confirmation email, but she said there wasn't a way for her to do that. Then today July 7th, I got another bill same as in June! I call Comcast again. I asked for a supervisor. After being on hold 15 minutes the rep came back on to tell me he can't find a supervisor. Then he connected me to Nadia. Again I explained my situation. She said I still owe Comcast for the modem. I explained that I didn't have modem owned by Comcast; I had an old modem that was offered for free six years ago via Comcast promotion w/ Bestbuy. When that modem died, I purchased another modem. All with my own money. At first rep Nadia didn't want to hear, but eventually listened. So finally she said she would have the matter researched & removed the charge for now. Comcast lost me for life, & I will spread the word.
Uppity uppity uppity Comcast customer service
I just got off the phone with a "manager" after the local Comcast office could not handle a complaint. They actually told me to go home and dial the 800 number and ask for a manager. After 20 minutes on hold trying to reach a "manager" the most uppity woman took my call. She wouldn't even listen to my complaint. When I tried to talk she just kept getting louder and louder and talked faster and faster and wouldn't come up for air. This only made me more angry and I reminded her that the whole deal with customer service was to listen to the customer and hear what they had to say. She then went mute and wouldn't say a word. I was then left talking to dead air. What's up with Comcast's arrogance that they can promote people to a level of management who don't have a clue as to how to fulfill their jobs? I can't wait for FIOS. Come on Verizon. As soon as you are on my corner I'm signed up. Comcast can go pound sand. I've sold all my Comcast stock. Wouldn't buy it back if I had a crystal ball and knew it was going to hit $50/share. Too bad we live outside of Philadelphia where the only thing you see on the horizon is the new Comcast ivory tower. Makes me sick to know that they are getting rich on our hard earned dollars.
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